Wear OS app keeps watch always awake

[Rothlo]

Plan

Premium

Country

United Kingdom

Device

Pixel Watch (1st Gen) with Pixel 7 Pro

Operating System

Wear OS 5.0 on watch,

Android 15 on phone

My Question or Issue

With the latest version of the Spotify app on Wear OS the app no longer respects the watch gestures to sleep/dim the screen. If I am using the Spotify app and then move my hand to my side, start walking, or try to let it timeout, Spotify remains fully active with the screen at full brightness and won't put the watch to sleep. I have the always on display turned on however it doesn't enter the 'sleep' mode where the screen dims and refresh rate is reduced, and inputs are disabled.

This obviously results in accidentally bumping the watch and things like knocking the crown so the music is suddenly deafening in my ears, accidentally hitting the screen and skipping songs, and the watch is awake for ages which kills the battery.

The only temporary solution is that when I've paused or skipped a track in the app, I then have to click the crown to close Spotify where suddenly the gestures work as normal and tilt-to-wake/sleep behaves as expected.

This only occurs in the Spotify app and I have tried uninstalling and reinstalling. The app never used to have this issue.

[spudje]

Unfortunately donkey56's steps didn't fix the problem for me. And turning off auto launch media controls is not a solution but an evasion of the problem. So please Spotify fix this.

• your device's make, model and OS version: Google Pixel Watch (1). WearOS 5.0
• the exact version of Spotify you're running: 9.0.28.626
• has this started happening after a specific event such as an update? Not sure, it may have been after the latest or before-latest WearOS update, but not sure. I have also no idea when the last Spotify wearOS app update happened.
• the troubleshooting steps you've tried so far: Donkey56 steps. And of course reboots and power downs.

[Rothlo]

Specific Details:

Phone: Google Pixel 7 Pro (Hardware version MP1.0)

Phone software:  Android 15 (Build number: BP1A.250305.019)

Spotify Android Version: 9.0.28.630

Watch: Google Pixel Watch (1st Gen)

Watch Software: Wear OS 5

Spotify Watch Version: 9.0.28.626

I have tried all the steps listed as well as all the other obvious ones. In fact due to a totally unrelated issue I had with Google wallet, I did a full factory reset of both the phone and Watch and re-paired them. This issue is still occuring on a fresh install.

[spudje]

Still not fixed with version 9.0.34.579. It's starting to become very annoying.

[31a6w4wrtfkb5pzajrqx]

I have dealt with this for awhile, trying every single option, nothing works, besides I switched to YouTube music because of how loud it can get rather than Spotify

[Eni]

Hey folks, 

Thanks for your replies. 

@Rothlo, @spudje, thanks for all the info you've sent so far and apologies for the delayed reply. Could you check if the info you sent is up to date still? 

@31a6w4wrtfkb5pzajrqx, @radekal1, @JeremiasBohn, could you let us know if you're still experiencing this? if so, could you send us the info I've requested above?

We'll be waiting for your reply. 

[Rothlo]

Yep issue is still persisting with the behaviour still the same. Since my last post, everything has since had an update:

Phone software: Android 15 (Build number: BP1A.250405.007.B1)

Spotify Android Version: 9.0.34.593

Watch Software: Wear OS 5.1

Spotify Watch Version: 9.0.36.689

[MihailY]

Hey @Rothlo,

Thanks for the additional info.

We've forwarded this to our tech team, we'll let you know in this thread once we have news to share.

Cheers,

[Veryjiggy]

Same issue here. So frustrating. Going to switch to Youtube Music for now. 

[MihailY · Accepted solution]

Hey folks,

We've just received a confirmation from the team that the issue has been identified, and a fix is on its way so please make sure to keep your app up to date.

Cheers,

[spudje]

That's good news!! Looking forward to the update.

[spudje]

 I can confirm version 9.0.44.470 of the WearOS app fixed the problem for me. Awesome, thanks very much!

[Dessi]

Hey @spudje,

Thanks for confirming and glad to hear it's fixed on your end!

@Rothlo, @JeremiasBohn, @donkey56, @31a6w4wrtfkb5pzajrqx, @radekal1, @Veryjiggy, can you folks make sure you're running the latest version and let us know if you're still experiencing this afterwards?

Keep us posted.

[JeremiasBohn]

Hi, I updated to version 9.0.44.470 today and currently seems to have fixed the problem! Thanks for keeping us updated!

[spudje]

Too bad, I cheered too soon. Today also the latest version refuses to turn off the screen. 🙁

[Elelan]

I'm still experiencing this problem on the latest version.

[Rothlo]

Yeah likewise, still happening.
Watch App Version: 9.0.44.470

[Rothlo]

Hooray it’s actually fixed, seems to be working like it used to now. I waited a couple of days before coming back here just to be positive, but I’m, confident in saying the issue is resolved!

Wear OS App Version: 9.0.50.416

[spudje]

I took some more time than last time. After about 2 weeks on version: 9.0.50.416 I can also confirm it works again as it should. Thanks very much!