Why is Spotify jumping back to an earlier song on the playlist?

[davidrwasserman]

Using the Android app, connected through Bluetooth to my Toyota, car mode off, playing a playlist in order, when it finished song 66, instead of playing song 67, it went back to the start of song 62, and paused. Using the car's controls, I pressed Next Track five times, and again, instead of playing song 67, it went back to the start of song 62. There's nothing wrong with song 67; I was able to play song 67 by clicking on it in the app.

Previously something very similar happened elsewhere in the same playlist.

I tried uninstalling and reinstalling the app to see if that would fix it. It didn't. This time, at the end of song 87 it jumped back to song 82, and then immediately jumped to another song (somewhere between 21 and 39).

[Alex]

Hi there @davidrwasserman,

Thanks for the post.

This sounds like your account might be logged in on a device that another user has access to. I'd recommend you Log out Everywhere and reset the password on your account, just to be sure you're the only one using it. 

You might need to log out manually on devices like PlayStation. 

If this keeps happening after securing your account, do let us know if these songs are jumping only on that one playlist or does it happen at random no matter what you play, and only when you're connected to the car.

Cheers.

[davidrwasserman]

This problem recurred after securing my account. It occurred on more than one playlist. It has only happened when connected to the car,

[MihailY]

Hey @davidrwasserman,

Thanks for getting back to us.

Is it possible to test this with a different Bluetooth device? Also, it would be very helpful if you can try connecting a different phone with your account logged in on it or a different account logged in on your phone, so we can narrow down the possible cause.

Let us know how it goes.

[davidrwasserman]

This might help narrow it down: While using the Android app on my phone, connected through Bluetooth to my Toyota, the app gave my a popup that looked like a warning about someone playing my account on another device. However, it gave the name of the "other" device, and it was the name of the phone I was using. The popup had buttons "Join session" and "Take over device". I chose "Take over device", and the problem stopped happening. After a few days, the problem came back, and I got the same popup again today.

[Eni]

Hey there @davidrwasserman, 

Thanks for getting back to us. 

Just to confirm, is this happening with other devices (such as speakers) while you're connected via Bluetooth?

On another note, would you mind checking if the same happens using a different phone in your car (with you own account)? We're trying to figure out if this is related to how the car's Bluetooth interacts with the app.

Let us know how it goes.

[davidrwasserman]

The only other Bluetooth device I've used with Spotify is my headphones. I haven't encountered this problem that way.

I don't have another phone.

[Eni]

Hey @davidrwasserman, 

Thanks for your reply. 

Could you let us know if the same happens when you use a cable to connect your phone to the car or it only happens with Bluetooth? 

On another note, could you try resetting or trying to change the Bluetooth version on your phone?

We'll be on the lookout. 

[davidrwasserman]

When I connect the phone with a cable, the car doesn't recognize it as an audio input device, so I can't play at all.

Have the developers been notified about this problem yet? This is clearly a Spotify bug. My car might be doing something incorrectly, but there's nothing it could possibly do that should cause this behavior.

[davidrwasserman]

I discovered it isn't just the car. It happened once when I was using wireless headphones, connected to my phone with Bluetooth. As usual, at the end of a song, it jumped back 5 songs and paused.

[Joan]

Hi @davidrwasserman,

Thanks for the info. Could you please make a screen recording/video of the exact behaviour and send it to us? If the file is too big to upload here, you can send it via Google Drive or as an unlisted YouTube video. This would help us a lot in the investigation.

Keep us posted.

[davidrwasserman]

Hi Joan,

Sorry, my phone doesn't have screen recording.

[Alex]

Hi there @davidrwasserman,

Thanks for the post.

In order to keep looking into this, we'd need to see exactly what is happening on your device, as we're unable to reproduce this on our end. 

Most modern phones have a screen recording option build into them. This can be accessed from swiping down the notifications bar and finding the screen record icon. It should look something like this.

Let us know if that's possible on your end.

Cheers.

[Tombombtim]

I have an iphone , it does it in my 2015 vivaro . Its a nightmare . I listen to a lot if suggested music . So , no way to ever get back on the suggested songs i was listening to when it bumps me off them .  

[borderlinecool]

Same problem. I jump back and forth between between Bluetooth, my laptop, and casting to speakers in the house.

In trying to troubleshoot I just did this...

I began listening with my Windows laptop Bluetoothed to a speaker. I listened for about an hour while I was working.

Then I my phone to see that the queue matched with the laptop - it did - and I casted it (via Google) to another speaker in the kitchen because I was heading there.

The kitchen speaker picked it up fine and continued the song at the right point. I checked the queue on my phone and it was still correct too. Great so far.

I played about 30 minutes on the cast speaker and followed along on my phone and the queue was staying steady. Nice.

Then, I selected to play back on my phone.

The current song picked up exactly where it left off - good - but when I checked the queue it had reverted back to as it was before I began casting - with the exception that my current song was no longer in the queue!

It was as if I had moved that song to the top of the queue and kept the rest of the list as it was 30 minutes before.

So I skipped forward thru the songs to get back to the right spot and moved back to my office laptop. I checked the laptop and it registered that I was currently playing thru my phone. Correct. I checked the queue on the laptop and it was also correct. Great.

I then began playing thru my Bluetoothed laptop again and it picked up my current song right where my phone was leaving off. I'm home free?

Nope. This is where is really strange.

After that song completed, the laptop queue had suddenly reverted to its state before I had even started listening this morning - 90 minutes ago!

So there's definitely something happening where the state of the queue is not refreshing and gets overridden by an older version.

[borderlinecool]

Additional testing...

If I'm playing on my laptop and have my phone on, the queues will match.

As soon as I close Spotify on my laptop, the music stops on the Bluetooth of course, and my phone is ready to play the current song, but the queue on my phone reverts to something from hours ago. Note: I haven't pressed "Play" on my phone yet, but it is ready to continue with the current song.

If I then re-open Spotify on my laptop, the queue on both devices sync back to the laptop's queue and it continues playing as if nothing has happened.

Now, if I close Spotify on my laptop again, as above, the queue on my phone once again reverts to the ancient queue with the current song ready to play. And if I press "Play" it continues playing the current song, but when I re-open Spotify on my laptop it now is locked into the ancient playlist again.

So it seems like the queue on my phone gets locked in as primary even if it falls behind. It might seem to be syncing with other devices, but it will always revert to it's last known state if it's not sharing the queue.

[OscarDC]

Hey @borderlinecool,

Welcome to the Community and thank you for joining the conversation.

We appreciate all the info you've included in your posts, it's really helpful. In order to continue looking into this further with the relevant team, let us know the following info:

- Your device info (make/model) and OS version

- Exact Spotify version

Also, and if possible, since we couldn't replicate it on our end, it would be great if you could include a video of the issue as @Alex previously requested to take a better look. You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).
 

We'll be on the lookout.

[MusicListener12345]

It might be related to this perhaps? 

https://community.spotify.com/t5/forums/recentpostspage/post-type/message/user-id/11860359

[MusicListener12345]

This could be related too:

https://community.spotify.com/t5/iOS-iPhone-iPad/iOS-Android-Playlists-keep-starting-from-the-beginn...

Come on Spotify, do a bit of digging 🙂