Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Wildly high data usage

Wildly high data usage

A podcast stalled at 99% downloaded and somehow ate up over 4GB of data in less than an hour. This only stopped when my plan ran out of available data, leaving me data-less for the rest of the month.

This was very frustrating and need this to not happen again.

See attachment for data usage graph.

Device: Oneplus 6T,

android version: 11,

OxygenOS version:,

Plan: Premium,

Spotify version:

2 Replies

4GB of data for just one podcast is not cool!! That's a lot of data.


There's one thing you could do... that is by reducing audio quality. I know that we all want the best audio quality, but the selecting higher audio quality takes more data. If you are on a metered network, it's best to select normal quality.


Mine was set to adjust when it's on mobile data or WiFi and it used 4gb in like 2 days roughly 3.5 hours. This has never ever happened to me before and I've been a premium subscriber for years now. I had to buy 1bg extra (and it's super expensive in Canada) and it used it in 1.5 hours. I'm annoyed, now I don't want to pay more and it only renews in 2 weeks!!!! 

Suggested posts