Everytime when I press submit when I log in it says that I have already created an account already I don't understand what this means. I'm trying to log into my account not create a new one and I don't understand what to do
I tried all the steps you have mentionned. My wife and I got new phones and spotify was installed.
We decided to use premium for one person. when I try to install spotify on her phone using this account it will not let me. Not even let me login from her phone.
I am comptuer scientist who has been working withj computers sine 1974 and I cannot figure out your screens nor can I phone you guys. This is the worse interface I have ever seen and I worked for software compaies my entire professional life.
I am able to use my Spotify Premium, $9.99 per month charge on Credit Card recurs, on my Tablet. When I try to login on using my Surface Pro 4 the; user name, email address and password are all unrecognized. I keep a login/password book and write any changes down as I modify. This account opened in May 2017, 90 days at $.99 and now I see a recurring $9.99. Want to use spotify on my computer/phone in addition to my tablet.
Since the new update, I'm having the exact same issue. I cannot log in with my email, username or Facebook. I updated my password. I am able to log in on PC, and that's about it. I uninstalled and reinstalled, did not help. Quite frustrated.
SAME **bleep** I HAVE BEEN TRYING TO LOG IN ALL DAY AND I'VE BEEN GOING CRAZY. I have tried uninstalled, reinintalled many times, changed my password 3 times, tried to log in with facebook, nothing is working :((((
I also recieve this problem, but I use Facebook to log in and can only use facebook. It just keeps giving me an error. I can, however, get on Spotify on my computer. I don't really understand what might be happening.
As of March 5th, I was logged out and unable to log back into the app. I'm only able to log into my account over the browser. I too, changed my pw multiple times, uninstalled and reinstalled the app twice, I tried my email and user name (both the email without the @email.com and the 12 character username found in my account overview). Nothing! And I don't have FB so can't try that even if I wanted to. I might take this as a sign to move on to Apple Music or even give Tidal a try.
Same!!! I am able to log in on my dekstop browser and desktop app but it has completely shut me out from the phone app! I log in, I see 2 seconds of the screen and it logs me out immediately saying incorrect password!