Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52204 Views
  • 67 replies
  • 25 likes
  • 52204 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882285 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882285 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27504 Views
  • 4 replies
  • 0 likes
  • 27504 Views
  • 4 replies
  • 0 likes

Chance country

Im living in Italy but im speaking german and listen german music. But when i log in i get all the time charts from italy. How can i chance this that i get charts from germanyGreetings Tom

  • Casual Listener
  • Im living in Italy but im speaking german and listen german music.  But when i log in i get all the time charts from italy. How can i chance this that i get charts from germany Greetings ...
  • viktorroden
  • Music Fan
  • 377 Views
  • 3 replies
  • 1 likes
  • 377 Views
  • 3 replies
  • 1 likes

Songs/ArtistsAlbums List Doesn't Update for Offline Use

I've done some research and troubleshooting based on others' solutions for similar topics, but haven't found something that works based on my exact situation yet. Here is my problem: When I save new songs into my 'saved music', the song will download...

  • Newbie
  • I've done some research and troubleshooting based on others' solutions  for similar topics, but haven't found something that works based on my exact situation yet.   Here is my problem: ...
  • ArtistLARSEN
  • Music Fan
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

My immortal song

Does anyone else experience song change at around 2:30 seconds of my immortal by evanesance

  • Newbie
  • Does anyone else experience song change at around 2:30 seconds of my immortal by evanesance
  • ArtistLARSEN
  • Music Fan
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not all of my daily mixes are showing up on my phone but are on my computer.

I was listening to one of my daily mixes on my chromebook (which is a totally different format than my phone) and tried to listen to the same daily mix on my phone, but didn't show up. I even tried to listen to the daily mixes on the chrome on my chr...

  • Visitor
  • I was listening to one of my daily mixes on my chromebook (which is a totally different format than my phone) and tried to listen to the same daily mix on my phone, but didn't show up. I even tried t...
  • Alfredo
  • Roadie
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

No way to prevent local caching or cache size android

Looking for an updated status on Spotify's plans to address the very painfully obviously missing feature that allows the spotify app to continuous save played songs to a cache that the user can't access as offline music and can result in the app reac...

  • Newbie
  • Looking for an updated status on Spotify's plans to address the very painfully obviously missing feature that allows the spotify app to continuous save played songs to a cache that the user can't acc...
  • 588 Views
  • 0 replies
  • 3 likes
  • 588 Views
  • 0 replies
  • 3 likes

Downloaded songs won't play offline anymore

Hi, Since a few weeks i'm not able anymore to download/play songs offline on my Android device. When i make a playlist offline available the songs are downloaded to my SD-card (arrow turns green), but i am not able to play the downloaded songs when i...

  • Casual Listener
  • Hi,   Since a few weeks i'm not able anymore to download/play songs offline on my Android device. When i make a playlist offline available the songs are downloaded to my SD-card (arrow turns g...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Can't play videos

I just can not find any videos on the spotify app. How can i find them? For example the denzel curry exclusive video.

  • Newbie
  • I just can not find any videos on the spotify app. How can i find them? For example the denzel curry exclusive video.
  • Hubo
  • Community Legend
  • 1816 Views
  • 3 replies
  • 0 likes
  • 1816 Views
  • 3 replies
  • 0 likes

Download

Hi.So i downloaded the latest update of spotify.Now i can't find the download button for the songs.

  • Casual Listener
  • Hi. So i downloaded the latest update of spotify. Now i can't find the download button for the songs.
  • sanrea
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Solved!! There's Something on my Playlist Album Cover

When I opened up my Spotify app today I noticed something new: in the bottom right corner of the album cover for a playlist I made there is a blue circle with a white star in it. What does this mean? I've tried researching it and just get redirected ...

  • Casual Listener
  • When I opened up my Spotify app today I noticed something new: in the bottom right corner of the album cover for a playlist I made there is a blue circle with a white star in it. What does this mean?...
  • Emessbee
  • Casual Listener
  • 646 Views
  • 3 replies
  • 0 likes
  • 646 Views
  • 3 replies
  • 0 likes

Reproduccion de varias playlists aleatoriamente

Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible, pero no se como se hace en el celular ... Desde ya muchas gracias, saludos; Gonzalo P...

  • Casual Listener
  • Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible, pero no se como se hace en el celu...
  • WepA
  • Newbie
  • 13418 Views
  • 1 replies
  • 8 likes
  • 13418 Views
  • 1 replies
  • 8 likes

Weird Stereo problem

When I am listening to spotify with my phone it occasionally seems to only play in side of the stereo track. For instance when I was listening to a Scott Bradley song and I could here the acoustics but not the lyrics. I was wearing both headphones, a...

  • Newbie
  • When I am listening to spotify with my phone it occasionally seems to only play in side of the stereo track. For instance when I was listening to a Scott Bradley song and I could here the acoustics b...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Losing downloaded musics on SD card

Hi! Some times, and with a high frequency now, I am losing all my downloaded musics on my SD card. I don't know exactly what is happening, but, when it happen, on preferences, I realized that SD card is no more configured to be used. When I try to ch...

  • Newbie
  • Hi!   Some times, and with a high frequency now, I am losing all my downloaded musics on my SD card.   I don't know exactly what is happening, but, when it happen, on preferences, I rea...
  • Dertinati
  • Newbie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Crossfade doesnt work on local files

Hey Hey,I cutted some songs on my desktop and loadet them up on my Samsung S7, but crossfade doesn't work.. all other songs are still running with crossfade and yess, i diseabled gapeless and on my desktop Pc crossfade workes with my locale songs... ...

  • Newbie
  • Hey Hey, I cutted some songs on my desktop and loadet them up on my Samsung S7, but crossfade doesn't work.. all other songs are still running with crossfade and yess, i diseabled gapeless and on my...
  • ArtistLARSEN
  • Music Fan
  • 1385 Views
  • 2 replies
  • 0 likes
  • 1385 Views
  • 2 replies
  • 0 likes

When using Chromecast audio, app closes randomly

Good day, I'm new to this forum, but I have been using Spotify Premium for 2 years now. The biggest advantage is to use Spotify with my Chromecast audio. But I have been experiencing some issues with it in the past months. When I'm listening music on...

  • Newbie
  • Good day,    I'm new to this forum, but I have been using Spotify Premium for 2 years now. The biggest advantage is to use Spotify with my Chromecast audio. But I have been experiencing s...
  • 322 Views
  • 0 replies
  • 1 likes
  • 322 Views
  • 0 replies
  • 1 likes

Shuffling albums messed up (after update?)

A couple of days ago, the shuffle function in my Spotify app (Android) suddenly got messed up - possibly after an update that took place right around that time. Before when I chose an album and hit shuffle, it would shuffle all the tracks on the albu...

  • Newbie
  • A couple of days ago, the shuffle function in my Spotify app (Android) suddenly got messed up - possibly after an update that took place right around that time.   Before when I chose an album ...
  • 497 Views
  • 0 replies
  • 1 likes
  • Play queue
    shuffle
  • 497 Views
  • 0 replies
  • 1 likes

Cannot log in Spotify Android app

I have a Xiaomi Mi Mix2 (MIUI 9.5), I cannot log in the app.Upon clicking on the "login" button (after writing my username and the correct password) the button becomes "logging in" for a fraction of second and then turns back to be "login". Nothing h...

  • Newbie
  • I have a Xiaomi Mi Mix2 (MIUI 9.5), I cannot log in the app. Upon clicking on the "login" button (after writing my username and the correct password) the button becomes "logging in" for a fraction o...
  • pearlmanj
  • Newbie
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downladed music disappears after rebooting

Sup dear community, I am using Spotify Premium with my Family. Everyone is able to use the download function without any issues. If I download something and it is done, it disappears if I do restart my phone - every single time. Could someone show me...

  • Newbie
  • Sup dear community,   I am using Spotify Premium with my Family. Everyone is able to use the download function without any issues. If I download something and it is done, it disappears if I do...
  • Alfredo
  • Roadie
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to add friends on spotify

So i found my friend on spotify by typing spotify:user:(their username code) and i can see and like their playlists but there is no button to add them and see what they are listening to. Any tips?

  • Newbie
  • So i found my friend on spotify by typing spotify:user:(their username code) and i can see and like their playlists but there is no button to add them and see what they are listening to. Any tips?
  • Alfredo
  • Roadie
  • 5819 Views
  • 1 replies
  • 1 likes
  • 5819 Views
  • 1 replies
  • 1 likes

Solved!! Google Assistant specific song

Google Assistant understands my song requests (via voice command) and even repeats the song name back to me along with adding the artists name and "Playing on Spotify". See attached screenshot for an example. But Spotify doesn't actually start playin...

  • Music Fan
  • Google Assistant understands my song requests (via voice command) and even repeats the song name back to me along with adding the artists name and "Playing on Spotify". See attached screenshot for an...
  • Joao_Felipe
  • Newbie
  • 13608 Views
  • 9 replies
  • 3 likes
  • 13608 Views
  • 9 replies
  • 3 likes

local files

I've been trying to sync local files to my phone for days and have finally reached the point where they are no longer greyed out and have the green downloaded icon however when I play these songs via the phone the timeline scrolls through the correct...

  • Newbie
  • I've been trying to sync local files to my phone for days and have finally reached the point where they are no longer greyed out and have the green downloaded icon however when I play these songs via...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes