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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5396 Views

0 replies

6 likes

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Superuser Contribution app doesnt work no longer after being updated

Hey there, before i updated the app, everything was fine. Since then my phone can´t open the app any longer. the app goes down and the phone says ´spotify doesn´t answer´ or something like that- is there any help? thanks!

Newbie

Hey there,   before i updated the app, everything was fine. Since then my phone can´t open the app any longer. the app goes down and the phone says ´spotify doesn´t answer´ or something l...

LidaKampen

Newbie

683 Views

2 replies

0 likes

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logged in on 2 devices .

Hi. I have 2 galaxy s8. (1 personal, 1 work) im logged into Spotify premium on both but when i play music through 1 the other 1 shows what im playing and i can control what im playing but it drains the battery. Can i change this from happening?

Newbie

Hi.   I have 2 galaxy s8. (1 personal, 1 work) im logged into Spotify premium on both but when i play music through 1 the other 1 shows what im playing and i can control what im playing but it...

Jack_Murray1

Newbie

461 Views

1 replies

0 likes

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If i save a song the album and artist are not being savdd

I have a lot of songs. But the artist of the songs isn't showing in my artist. And the album isn't showing o albums

Casual Listener

I have a lot of songs. But the artist of the songs isn't showing in my artist. And the album isn't showing o albums 

phan_times

Community Legend

527 Views

3 replies

0 likes

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Spotify on Android

I have noticed the ads for Spotify premium have become garbled in an annoying way. It is understandable if you have heard it before. Also I want to know why I keep getting ads for Rap and millennialpop? I don't have anything in these categories in my...

Casual Listener

I have noticed the ads for Spotify premium have become garbled in an annoying way. It is understandable if you have heard it before. Also I want to know why I keep getting ads for Rap and millennialp...

phan_times

Community Legend

723 Views

3 replies

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Solved!!Superuser Contribution Spotify shows offline error and switches layouts randomly.

Spotify has been acting weird for a few hours. I just can't search for any song and can't look at the home page since an error pops up saying i'm offline. I can still listen to my songs, but they aren't in offline mode. A few minutes ago the app shut...

Casual Listener

Spotify has been acting weird for a few hours. I just can't search for any song and can't look at the home page since an error pops up saying i'm offline. I can still listen to my songs, but they are...

TheFG

Casual Listener

1364 Views

4 replies

0 likes

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Chromecast audio Spotify problem

When i connect my phone or tablet to chromecast audio i cant change track or paus. The track jumps back and paus goes back to play direct. Help!

Casual Listener

When i connect my phone or tablet to chromecast audio i cant change track or paus. The track jumps back and paus goes back to play direct. Help! 

user-removed

Not applicable

874 Views

1 replies

2 likes

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Superuser Contribution Spotify connect on Android TV, guest playback ?

Back in the days I was using spotify gramafon for playback.If I got a guest in the same wifi he is also ready to playback from his spotify client. Now I am using spotify app on android tv and the guest have to use his login for playback? I am confuse...

Casual Listener

Back in the days I was using spotify gramafon for playback. If I got a guest in the same wifi he is also ready to playback from his spotify client.   Now I am using spotify app on android tv ...

Alfredo

Roadie

1208 Views

3 replies

0 likes

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Can't change download/music storage location

I have a Motorolla Moto e4 with a 64 gb SD card and I've found no way to move storage off of my internal storage and onto my SD card, any solutions? Am I just not doing it right?

Newbie

I have a Motorolla Moto e4 with a 64 gb SD card and I've found no way to move storage off of my internal storage and onto my SD card, any solutions? Am I just not doing it right?

Joe

Community Legend

1504 Views

2 replies

0 likes

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Google assistant plays wrong Spotify song

Hello, I don't know if I'm at the right place to ask this question but I have some small issues when I use Google assistant to play Spotify songs, albums and playlists. I often get a different result than what is asked for. As an example I asked the ...

Casual Listener

Hello,   I don't know if I'm at the right place to ask this question but I have some small issues when I use Google assistant to play Spotify songs, albums and playlists.   I often...

875 Views

0 replies

1 likes

Google Assistant
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2015 Civic -- "00" in front of song title?

What is that "00"? It shows up on both my dashboard as the song title (as in just "00") but on my center console as all the other information.

Casual Listener

What is that "00"? It shows up on both my dashboard as the song title (as in just "00") but on my center console as all the other information.    

536 Views

0 replies

0 likes

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New phone - copying all com.spotify.music folder

Hello, I got a new phone, thus i have transferred all folders under com.spotify.music to my new phone, in the same exact location. However i am still asked for password.If all fodlers are the same, shouldn't the new phone login without asking a passw...

Newbie

Hello,   I got a new phone, thus i have transferred all folders under com.spotify.music to my new phone, in the same exact location.  However i am still asked for password. If ...

jsannn

Community Legend

312 Views

1 replies

0 likes

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Notification on the icon

Hi What does this notification mean? It appered recently and I can't get rid of it. I've looked through the app but I haven't found anything, I sure it something very simpel that I'm missing, but it's starting to get realy annoying. Would appreciate ...

Newbie

Hi   What does this notification mean? It appered recently and I can't get rid of it. I've looked through the app but I haven't found anything, I sure it something very simpel that I'm missing...

Jon_UK

Roadie

658 Views

1 replies

0 likes

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Now Playing Screen - No shuffle/loop option?

I noticed yesterday that the shuffle/loop buttons on the Now Playing screen of the Android mobile app v8.4.45.633 armV7 are no longer present. This kinda screws with how I use Spotify, in that I mainly listen to a playlist on shuffle but occasionally...

Casual Listener

I noticed yesterday that the shuffle/loop buttons on the Now Playing screen of the Android mobile app v8.4.45.633 armV7 are no longer present. This kinda screws with how I use Spotify, in that I...

923 Views

0 replies

17 likes

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Can't login on app

I recently went to use my spotify app and had been logged out for some reason. I have tried to login using Facebook (my usual method) however I keep getting the following message "unable to login. Either the username or password is incorrect" I also ...

Casual Listener

I recently went to use my spotify app and had been logged out for some reason.   I have tried to login using Facebook (my usual method) however I keep getting the following message "unable to ...

Bamboofan27

Newbie

581 Views

2 replies

0 likes

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Spotify turns off after leaving the app

I usually open Spotify start my mix and then close the app and i still can hear the music because there was some sort of notification that let me change the song or pause it, but know i can't, as soon as i close the app the music stops and i can't he...

Newbie

I usually open Spotify start my mix and then close the app and i still can hear the music because there was some sort of notification that let me change the song or pause it, but know i can't, as soo...

songassistant

Composer

4054 Views

2 replies

1 likes

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cant get back, beta for spotify

cant get back my spotify beta version on my andriod. is there another beta version?

Newbie

cant get back my spotify beta version on my andriod. is there another beta version?

274 Views

0 replies

0 likes

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Home and Radio Tab not working

Hello,Since i've changed my account from Free to Premium and updated the android application, I was no longer able to see the Home and Radio tab. I keep getting an error message that it was not able to perform that.Anyone knows why and how to fix it?...

Newbie

Hello, Since i've changed my account from Free to Premium and updated the android application, I was no longer able to see the Home and Radio tab. I keep getting an error message that it was not abl...

Guideal

Newbie

467 Views

1 replies

0 likes

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Solved!! Android app is horrible after purchasing Premium

I've used the Spotify app for a long time and everything worked fine, however, since I bought Premium everything has gone to **bleep**. I don't have a homescreen anymore, I am simply greeted with "Sorry, something went wrong. - That didn't work. Plea...

Music Fan

I've used the Spotify app for a long time and everything worked fine, however, since I bought Premium everything has gone to **bleep**. I don't have a homescreen anymore, I am simply greeted with "So...

iGrasmat

Music Fan

1455 Views

8 replies

0 likes

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Local files won't download on my Android device

This is something that have worked flawlessly before, but suddenly Spotify decided to **bleep** the bed. I have some local files on my computer, that play on desktop - no problem. I put the songs into a playlist, and make it offline. No problem. I tr...

Regular

This is something that have worked flawlessly before, but suddenly Spotify decided to **bleep** the bed.    I have some local files on my computer, that play on desktop - no problem. I pu...

Myggdreper

Regular

854 Views

5 replies

0 likes

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