Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello! My Discover Weekly playlist hasn't updated for a few weeks now. I'm on a Pixel 2 XL with all the latest software installed. Have logged out and logged back in, uninstalled and reinstalled, unfollowed and refollowed the playlist etc. Nothing is...
Hello! My Discover Weekly playlist hasn't updated for a few weeks now. I'm on a Pixel 2 XL with all the latest software installed. Have logged out and logged back in, uninstalled and r...
377 Views
0 replies
0 likes
Hi,I like to add songs or albums to new playlists from my Android device. I like that the newly created playlists have the same name as the song or the album. But since a few weeks ago, I've had to name the new playlist to create. If I click on the I...
Hi, I like to add songs or albums to new playlists from my Android device. I like that the newly created playlists have the same name as the song or the album. But since a few weeks ago, I've had to...
Visitor
1046 Views
1 replies
2 likes
Hello! Good morning yo everyone, I'm a new user that is using 30 day trial and if everything keeps on good track I'll go with premium, but I have a few problems that are quite frustrating; 1. I cannot login on my PC, it's like my user just doesn't ex...
Hello! Good morning yo everyone, I'm a new user that is using 30 day trial and if everything keeps on good track I'll go with premium, but I have a few problems that are quite frustrating; ...
Casual Listener
588 Views
2 replies
0 likes
Hi, How do I remove/delete my credit card information? I can only edit the credit card information but cannot remove it entirely. Thanks,
Hi, How do I remove/delete my credit card information? I can only edit the credit card information but cannot remove it entirely. Thanks,
2966 Views
0 replies
47 likes
Tengo un problema con mi Android porque cuando activo la descarga para un album aparecen todas las canciones descargadas pero cuando desactivo las descargas se desaparece el signo verde que indica que esta descargada la cancion y no puedo oirla, me g...
Tengo un problema con mi Android porque cuando activo la descarga para un album aparecen todas las canciones descargadas pero cuando desactivo las descargas se desaparece el signo verde que indica qu...
389 Views
0 replies
0 likes
im **bleep** spotify making me redownload my freaking offline playlist on mobile net i cant plan **bleep** with this **bleep**ing app, i wont keep paying for this **bleep**.this is a social brain washing company anyways.
im **bleep** spotify making me redownload my freaking offline playlist on mobile net i cant plan **bleep** with this **bleep**ing app, i wont keep paying for this **bleep**.this is a social brain was...
Casual Listener
423 Views
2 replies
0 likes
Hello,I have a trouble that the wrong title is shown on the car media screen when playing Spotify from my mobile phone. When I start playing the first title is right, but when the next song is playing the title won't change. When the third song is pl...
Hello, I have a trouble that the wrong title is shown on the car media screen when playing Spotify from my mobile phone. When I start playing the first title is right, but when the next song ...
Newbie
2002 Views
1 replies
5 likes
I have shazam and have premuim spotify too.I could add shazam track to spotify at last.But now i dont see "connet to spotify" in "Myshazam" list. I dont have "streaming" section in my shazam list . How can i integrate this two.I dont have any granted...
I have shazam and have premuim spotify too. I could add shazam track to spotify at last. But now i dont see "connet to spotify" in "Myshazam" list. I dont have "streaming" section in my shazam...
491 Views
0 replies
0 likes
I just got a Samsung Galaxy J3 Prime. It seemed that spotify was already installed. I went to go and log in to my premium account, but when I opened the app, it was a gray loading screen for a half a second and then it went to the Google play store, ...
I just got a Samsung Galaxy J3 Prime. It seemed that spotify was already installed. I went to go and log in to my premium account, but when I opened the app, it was a gray loading screen for a half a...
Community Legend
1380 Views
1 replies
0 likes
Hello everyone, I'm not on here very much as I haven't really had any issues with Spotify. Upon trying to add more songs to my playlist it says that I have reached maximum amount. I don't know how this can be as I am only at around 3400 songs (close)...
Hello everyone, I'm not on here very much as I haven't really had any issues with Spotify. Upon trying to add more songs to my playlist it says that I have reached maximum amount. I don't know how th...
Community Legend
361 Views
1 replies
0 likes
I am using a Samsung Note 8 (on TMobile). I was trying to download a playlist and when I hit the "Download" slider, I kept getting a message at the tope of the screen that says "Go to Settings to download using cellular" but yet I am on WiFi. Also, w...
I am using a Samsung Note 8 (on TMobile). I was trying to download a playlist and when I hit the "Download" slider, I kept getting a message at the tope of the screen that says "Go to Settings ...
379 Views
0 replies
0 likes
I recently upgraded to a new phone, and on one of my playlists I have some local files from my desktop, which I then moved to my phone. The problem is, the files on my phone are greyed out, so I can't play them when I'm offline on my phone.Does anyon...
I recently upgraded to a new phone, and on one of my playlists I have some local files from my desktop, which I then moved to my phone. The problem is, the files on my phone are greyed out, so I can'...
Roadie
391 Views
1 replies
0 likes
I had a downloaded Playlist with 1.400 songs, which occupied around 12 GB of memory in my SD Card. About a week ago, I got logged out from my Spotify Account and couldn't log in back (There was an error message saying "You're Offline, get Online to L...
I had a downloaded Playlist with 1.400 songs, which occupied around 12 GB of memory in my SD Card. About a week ago, I got logged out from my Spotify Account and couldn't log in back (There was ...
352 Views
0 replies
0 likes
Hi everybody,I just got a new car in which I can use Android Auto.Spotify works great on it - but I can't see any option to actually search for music on Spotify.I just can use saved playlists and radio channels.Is this work as designed or a bug?If th...
Hi everybody, I just got a new car in which I can use Android Auto. Spotify works great on it - but I can't see any option to actually search for music on Spotify. I just can use saved playlists...
Community Legend
21935 Views
3 replies
5 likes
I have a Sd card, 4GB, my Spotify is set to store the songs on the card, they download and when I put the Spotify in offline mode, I can not hear the songs, this error only happens if I put the storage in the Sd card, if I put in the internal memory ...
I have a Sd card, 4GB, my Spotify is set to store the songs on the card, they download and when I put the Spotify in offline mode, I can not hear the songs, this error only happens if I put the stora...
274 Views
0 replies
0 likes
When I lock my phone or unlock the music, it pauses a little and advances the song a bit Can somebody help me
When I lock my phone or unlock the music, it pauses a little and advances the song a bit Can somebody help me
Roadie
703 Views
1 replies
0 likes
Android users need equalizer in app man this is unbelivable.. Im trying to found equalizer apps in store caz of this.. Please take this serious.
Android users need equalizer in app man this is unbelivable.. Im trying to found equalizer apps in store caz of this.. Please take this serious.
304 Views
0 replies
0 likes
Il mio spotify premium risulta sempre offline anche se risulta collegato a wi fi o a rete mobile quindi non posso cercare e ascoltare playlist e musica al di fuori di quelle scaricare. Come posso fare a risolvere il problema?
Il mio spotify premium risulta sempre offline anche se risulta collegato a wi fi o a rete mobile quindi non posso cercare e ascoltare playlist e musica al di fuori di quelle scaricare. Come posso far...
758 Views
0 replies
2 likes
I'm unable to play some playlists. They're downloaded to my phone and showing up as green (nothing else to download), when I press shuffle it doesn't do anything. Any way to fix this w/o reinstalling the app and re-downloading everything again?
I'm unable to play some playlists. They're downloaded to my phone and showing up as green (nothing else to download), when I press shuffle it doesn't do anything. Any way to fix this w/o reinstalling...
324 Views
0 replies
0 likes
So. For over the last month I can use my Spotify. I can search songs and listen to them but I don't have a home page and radio does not work at all. It just tells me oops something went wrong and that radio is unavailable. Please help. I have reinsta...
So. For over the last month I can use my Spotify. I can search songs and listen to them but I don't have a home page and radio does not work at all. It just tells me oops something went wrong and tha...
Casual Listener
506 Views
2 replies
0 likes
