Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 49520 Views
  • 66 replies
  • 25 likes
  • 49520 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881005 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881005 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27117 Views
  • 4 replies
  • 0 likes
  • 27117 Views
  • 4 replies
  • 0 likes

Songs/ArtistsAlbums List Doesn't Update for Offline Use

I've done some research and troubleshooting based on others' solutions for similar topics, but haven't found something that works based on my exact situation yet. Here is my problem: When I save new songs into my 'saved music', the song will download...

  • Newbie
  • I've done some research and troubleshooting based on others' solutions  for similar topics, but haven't found something that works based on my exact situation yet.   Here is my problem: ...
  • ArtistLARSEN
  • Music Fan
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

My immortal song

Does anyone else experience song change at around 2:30 seconds of my immortal by evanesance

  • Newbie
  • Does anyone else experience song change at around 2:30 seconds of my immortal by evanesance
  • ArtistLARSEN
  • Music Fan
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not all of my daily mixes are showing up on my phone but are on my computer.

I was listening to one of my daily mixes on my chromebook (which is a totally different format than my phone) and tried to listen to the same daily mix on my phone, but didn't show up. I even tried to listen to the daily mixes on the chrome on my chr...

  • Visitor
  • I was listening to one of my daily mixes on my chromebook (which is a totally different format than my phone) and tried to listen to the same daily mix on my phone, but didn't show up. I even tried t...
  • Alfredo
  • Roadie
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

No way to prevent local caching or cache size android

Looking for an updated status on Spotify's plans to address the very painfully obviously missing feature that allows the spotify app to continuous save played songs to a cache that the user can't access as offline music and can result in the app reac...

  • Newbie
  • Looking for an updated status on Spotify's plans to address the very painfully obviously missing feature that allows the spotify app to continuous save played songs to a cache that the user can't acc...
  • 583 Views
  • 0 replies
  • 3 likes
  • 583 Views
  • 0 replies
  • 3 likes

Downloaded songs won't play offline anymore

Hi, Since a few weeks i'm not able anymore to download/play songs offline on my Android device. When i make a playlist offline available the songs are downloaded to my SD-card (arrow turns green), but i am not able to play the downloaded songs when i...

  • Casual Listener
  • Hi,   Since a few weeks i'm not able anymore to download/play songs offline on my Android device. When i make a playlist offline available the songs are downloaded to my SD-card (arrow turns g...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Can't play videos

I just can not find any videos on the spotify app. How can i find them? For example the denzel curry exclusive video.

  • Newbie
  • I just can not find any videos on the spotify app. How can i find them? For example the denzel curry exclusive video.
  • Hubo
  • Community Legend
  • 1812 Views
  • 3 replies
  • 0 likes
  • 1812 Views
  • 3 replies
  • 0 likes

Download

Hi.So i downloaded the latest update of spotify.Now i can't find the download button for the songs.

  • Casual Listener
  • Hi. So i downloaded the latest update of spotify. Now i can't find the download button for the songs.
  • sanrea
  • Casual Listener
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Solved!! There's Something on my Playlist Album Cover

When I opened up my Spotify app today I noticed something new: in the bottom right corner of the album cover for a playlist I made there is a blue circle with a white star in it. What does this mean? I've tried researching it and just get redirected ...

  • Casual Listener
  • When I opened up my Spotify app today I noticed something new: in the bottom right corner of the album cover for a playlist I made there is a blue circle with a white star in it. What does this mean?...
  • Emessbee
  • Casual Listener
  • 624 Views
  • 3 replies
  • 0 likes
  • 624 Views
  • 3 replies
  • 0 likes

Reproduccion de varias playlists aleatoriamente

Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible, pero no se como se hace en el celular ... Desde ya muchas gracias, saludos; Gonzalo P...

  • Casual Listener
  • Buenas tardes, quería saber si hay alguna forma de reproducir desde mi android varias listas de forma aleatoria? Se que en la aplicación de windows esto es posible, pero no se como se hace en el celu...
  • WepA
  • Newbie
  • 13248 Views
  • 1 replies
  • 8 likes
  • 13248 Views
  • 1 replies
  • 8 likes

Weird Stereo problem

When I am listening to spotify with my phone it occasionally seems to only play in side of the stereo track. For instance when I was listening to a Scott Bradley song and I could here the acoustics but not the lyrics. I was wearing both headphones, a...

  • Newbie
  • When I am listening to spotify with my phone it occasionally seems to only play in side of the stereo track. For instance when I was listening to a Scott Bradley song and I could here the acoustics b...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Losing downloaded musics on SD card

Hi! Some times, and with a high frequency now, I am losing all my downloaded musics on my SD card. I don't know exactly what is happening, but, when it happen, on preferences, I realized that SD card is no more configured to be used. When I try to ch...

  • Newbie
  • Hi!   Some times, and with a high frequency now, I am losing all my downloaded musics on my SD card.   I don't know exactly what is happening, but, when it happen, on preferences, I rea...
  • Dertinati
  • Newbie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Crossfade doesnt work on local files

Hey Hey,I cutted some songs on my desktop and loadet them up on my Samsung S7, but crossfade doesn't work.. all other songs are still running with crossfade and yess, i diseabled gapeless and on my desktop Pc crossfade workes with my locale songs... ...

  • Newbie
  • Hey Hey, I cutted some songs on my desktop and loadet them up on my Samsung S7, but crossfade doesn't work.. all other songs are still running with crossfade and yess, i diseabled gapeless and on my...
  • ArtistLARSEN
  • Music Fan
  • 1371 Views
  • 2 replies
  • 0 likes
  • 1371 Views
  • 2 replies
  • 0 likes

When using Chromecast audio, app closes randomly

Good day, I'm new to this forum, but I have been using Spotify Premium for 2 years now. The biggest advantage is to use Spotify with my Chromecast audio. But I have been experiencing some issues with it in the past months. When I'm listening music on...

  • Newbie
  • Good day,    I'm new to this forum, but I have been using Spotify Premium for 2 years now. The biggest advantage is to use Spotify with my Chromecast audio. But I have been experiencing s...
  • 315 Views
  • 0 replies
  • 1 likes
  • 315 Views
  • 0 replies
  • 1 likes

Shuffling albums messed up (after update?)

A couple of days ago, the shuffle function in my Spotify app (Android) suddenly got messed up - possibly after an update that took place right around that time. Before when I chose an album and hit shuffle, it would shuffle all the tracks on the albu...

  • Newbie
  • A couple of days ago, the shuffle function in my Spotify app (Android) suddenly got messed up - possibly after an update that took place right around that time.   Before when I chose an album ...
  • 490 Views
  • 0 replies
  • 1 likes
  • Play queue
    shuffle
  • 490 Views
  • 0 replies
  • 1 likes

Cannot log in Spotify Android app

I have a Xiaomi Mi Mix2 (MIUI 9.5), I cannot log in the app.Upon clicking on the "login" button (after writing my username and the correct password) the button becomes "logging in" for a fraction of second and then turns back to be "login". Nothing h...

  • Newbie
  • I have a Xiaomi Mi Mix2 (MIUI 9.5), I cannot log in the app. Upon clicking on the "login" button (after writing my username and the correct password) the button becomes "logging in" for a fraction o...
  • pearlmanj
  • Newbie
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downladed music disappears after rebooting

Sup dear community, I am using Spotify Premium with my Family. Everyone is able to use the download function without any issues. If I download something and it is done, it disappears if I do restart my phone - every single time. Could someone show me...

  • Newbie
  • Sup dear community,   I am using Spotify Premium with my Family. Everyone is able to use the download function without any issues. If I download something and it is done, it disappears if I do...
  • Alfredo
  • Roadie
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to add friends on spotify

So i found my friend on spotify by typing spotify:user:(their username code) and i can see and like their playlists but there is no button to add them and see what they are listening to. Any tips?

  • Newbie
  • So i found my friend on spotify by typing spotify:user:(their username code) and i can see and like their playlists but there is no button to add them and see what they are listening to. Any tips?
  • Alfredo
  • Roadie
  • 5789 Views
  • 1 replies
  • 1 likes
  • 5789 Views
  • 1 replies
  • 1 likes

Solved!! Google Assistant specific song

Google Assistant understands my song requests (via voice command) and even repeats the song name back to me along with adding the artists name and "Playing on Spotify". See attached screenshot for an example. But Spotify doesn't actually start playin...

  • Music Fan
  • Google Assistant understands my song requests (via voice command) and even repeats the song name back to me along with adding the artists name and "Playing on Spotify". See attached screenshot for an...
  • Joao_Felipe
  • Newbie
  • 13563 Views
  • 9 replies
  • 3 likes
  • 13563 Views
  • 9 replies
  • 3 likes

local files

I've been trying to sync local files to my phone for days and have finally reached the point where they are no longer greyed out and have the green downloaded icon however when I play these songs via the phone the timeline scrolls through the correct...

  • Newbie
  • I've been trying to sync local files to my phone for days and have finally reached the point where they are no longer greyed out and have the green downloaded icon however when I play these songs via...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Superuser Contribution Song and album sorting changed on my Android phone

The songs and albums in my playlist used to be sorted like this - https://imgur.com/a/Jy0Ye Now on my phone they are sorted like this - https://imgur.com/a/3aWG3 The new way they are sorted on my phone is really frustrating, and I've tried changing h...

  • Newbie
  • The songs and albums in my playlist used to be sorted like this - https://imgur.com/a/Jy0Ye   Now on my phone they are sorted like this - https://imgur.com/a/3aWG3   The new w...
  • Alfredo
  • Roadie
  • 1047 Views
  • 1 replies
  • 0 likes
  • 1047 Views
  • 1 replies
  • 0 likes