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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1110 Views
  • 0 replies
  • 4 likes

Shuffle Play doesn't shuffle songs every time

Every time I push Shuffle Play, it should randomize the playlist before playing the songs, so that it starts with different songs each time. For example, if I start Spotify with song #10 the first time, the next time it might start with #3, then with...

  • Casual Listener
  • Every time I push Shuffle Play, it should randomize the playlist before playing the songs, so that it starts with different songs each time.  For example, if I start Spotify with song #10 the fi...
  • niinaribena
  • Newbie
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Home and Radio Tab not working

Hello,Since i've changed my account from Free to Premium and updated the android application, I was no longer able to see the Home and Radio tab. I keep getting an error message that it was not able to perform that.Anyone knows why and how to fix it?...

  • Newbie
  • Hello, Since i've changed my account from Free to Premium and updated the android application, I was no longer able to see the Home and Radio tab. I keep getting an error message that it was not abl...
  • Guideal
  • Newbie
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Radio: Downvoting stopped working. Red thumbs down?

As subject says, the ability to downvote a song I don't care much for stopped working just now. I Downvoted one song, worked great, then the thumbs down went red and thus not working any longer. I have certainly not over-used the feature. What is hap...

  • Visitor
  • As subject says, the ability to downvote a song I don't care much for stopped working just now. I Downvoted one song, worked great, then the thumbs down went red and thus not working any longer. I ha...
  • 442 Views
  • 0 replies
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  • 442 Views
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Wifi connection shuts down as soon as I use Spotify in online mode (streaming, downloading).

Hi everybody I use Spotify on my laptop, on my HTC one and Samsung Galaxy Tab 3. On the laptop there is no problem at all. On the HTC one and the Samsung Galaxy Tab 3 the Wifi connection shuts down, as soon as I use Spotify in online mode (steaming)....

  • Newbie
  • Hi everybody   I use Spotify on my laptop, on my HTC one and Samsung Galaxy Tab 3.   On the laptop there is no problem at all.    On the HTC one and the Samsung Galaxy...
  • mechaileh
  • Casual Listener
  • 4858 Views
  • 5 replies
  • 1 likes
  • 4858 Views
  • 5 replies
  • 1 likes

Android TV wont stay signed in

Every time I start up the Android TV version of Spotify I have to login. Anyone else having this issue?I'm on a Sony Bravia.

  • Music Fan
  • Every time I start up the Android TV version of Spotify I have to login. Anyone else having this issue? I'm on a Sony Bravia.
  • 497 Views
  • 0 replies
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  • Android TV login issue
  • 497 Views
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About the browse tab redesign

Hello Community, Me and a few friends of mine recently updated their Spotify Android app and saw a new redesign on the Browse tab.First of all I would like to tell that the removal of the icons on the categories and the divider deletion between conce...

  • Composer
  • Hello Community,   Me and a few friends of mine recently updated their Spotify Android app and saw a new redesign on the Browse tab. First of all I would like to tell that the removal of the ...
  • 359 Views
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  • 359 Views
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Home, Radio and non-playlist songs unavailable.

Android version 7.0Phone model: Samsung S7 Spotify app version: 8.4.49.462 armV7Things tried already: clear data and cache. Log out, log back in non-facebook account (using the ten digit spotify name) changed password, logged back in via facebook. Re...

  • Newbie
  • Android version 7.0 Phone model: Samsung S7  Spotify app version: 8.4.49.462 armV7 Things tried already: clear data and cache. Log out, log back in non-facebook account (using the ten di...
  • 466 Views
  • 0 replies
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  • 466 Views
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Playlist sorting options

Hello,My husband has the Samsung S8 and he is unable to sort any playlist on the spotify app. I have the Samsung S8+ and I am able to sort. Can anyone help me figure this out? We are on the same premium family plan.Thanks!

  • Newbie
  • Hello, My husband has the Samsung S8 and he is unable to sort any playlist on the spotify app. I have the Samsung S8+ and I am able to sort. Can anyone help me figure this out? We are on the sa...
  • 516 Views
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  • filter
    Filter Missing Feature Do Not Update
    Filter songs
    sort playlist
  • 516 Views
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Spotify aign me out on offline mode...

HiSpotify sign me out randomly, when sign me out in offline mode i can't sign in. In this situation i have to delete app's data and re download all my offline songs. I'm tired download all my songs 2 times in week. What should I do?

  • Newbie
  • Hi Spotify sign me out randomly, when sign me out in offline mode i can't sign in. In this situation i have to delete app's data and re download all my offline songs. I'm tired download all my ...
  • 309 Views
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  • 309 Views
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Superuser Contribution problème de connexion spotify android

Bonjour quand j'essaye de me connecté via facebook sur l'appli android, j'ai une erreur me disant connexion impossible veuillez réessayer plus tard.Alors que si je suis sur le site web je peux me connecter sans problème avec "connexion via facebook"

  • Newbie
  • Bonjour quand j'essaye de me connecté via facebook sur l'appli android, j'ai une erreur me disant connexion impossible veuillez réessayer plus tard. Alors que si je suis sur le site web je peux me c...
  • SergioDavid
  • Roadie
  • 6047 Views
  • 2 replies
  • 2 likes
  • 6047 Views
  • 2 replies
  • 2 likes

Download troubles

Ok so I have a few problems here, number one is that Spotify keeps removing the download on my music. Yes I've been online within 30 days, no I don't have too many devices registered for offline, I have one which is my phone. About 5times now I've re...

  • Regular
  • Ok so I have a few problems here, number one is that Spotify keeps removing the download on my music. Yes I've been online within 30 days, no I don't have too many devices registered for offline, I h...
  • Douglaswilton
  • Newbie
  • 849 Views
  • 9 replies
  • 0 likes
  • 849 Views
  • 9 replies
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Superuser Contribution Renewing subscription

Got a new debit card. Tried updating payment info, and it refuses to go through. I've tried both my credit cards and even tested my mom's card, nothing. Why won't it update my payment info?

  • Newbie
  • Got a new debit card. Tried updating payment info, and it refuses to go through. I've tried both my credit cards and even tested my mom's card, nothing. Why won't it update my payment info?
  • SergioDavid
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chinese ads while I live in Finland

Hi! Why do U have chinese ads when I live in Finland anyway to fix this by myself

  • Newbie
  • Hi! Why do U have chinese ads when I live in Finland anyway to fix this by myself
  • SergioDavid
  • Roadie
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't save music to SD card set as internal

Hi, I'm having this problem where I can't save my music to an SD card which is set as "internal storage". There isn't an option in the settings to save in SD card which is understandable, because the card is set to show as internal storage. But when ...

  • Casual Listener
  • Hi, I'm having this problem where I can't save my music to an SD card which is set as "internal storage". There isn't an option in the settings to save in SD card which is understandable, because the...
  • SergioDavid
  • Roadie
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
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Can't move tracks to SD card

For some reason I can't move my downloaded tracks to the SD card. I used to have the downloaded tracks on this card, but after I dropped the phone and the screen crashed, the person at the shop where I had the phone fixed removed the card without swi...

  • Casual Listener
  • For some reason I can't move my downloaded tracks to the SD card. I used to have the downloaded tracks on this card, but after I dropped the phone and the screen crashed, the person at the shop where...
  • lelek-kozodój
  • Casual Listener
  • 725 Views
  • 1 replies
  • 0 likes
  • 725 Views
  • 1 replies
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Won't shuffle on "shuffle"

I used to be able to shuffle my playlists, but in the past couple weeks when it says it's shuffled it plays the songs, not in the order that I added, but plays it in the exact same order every single time. I now know exactly what song is about to pla...

  • Casual Listener
  • I used to be able to shuffle my playlists, but in the past couple weeks when it says it's shuffled it plays the songs, not in the order that I added, but plays it in the exact same order every single...
  • 179 Views
  • 0 replies
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  • 179 Views
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Superuser Contribution Downloaded songs no longer downloaded after app update

When I update the Spotify app on my Android phone, all downloaded songs are no longer marked as downloaded. I have to download the songs again to my phone. The updated app should be able to access the previous downloads and play them, but it does not...

  • Casual Listener
  • When I update the Spotify app on my Android phone, all downloaded songs are no longer marked as downloaded. I have to download the songs again to my phone.   The updated app should be able to ...
  • tacozona
  • Casual Listener
  • 1022 Views
  • 4 replies
  • 0 likes
  • 1022 Views
  • 4 replies
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Offline Song Downloads removed

Since around one week all my offline downloaded playlists and songs get removed but only on my S8 and not my Tablet. It often happen overnight with the message that there a to many offline devices registered. But I only have two devices for Offline S...

  • Newbie
  • Since around one week all my offline downloaded playlists and songs get removed but only on my S8 and not my Tablet. It often happen overnight with the message that there a to many offline devices re...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
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Spotify connect problems

I have an annoying issue with Spotify. When I am playing my music, it randomly stops, and when I look at my phone, it asks me if I want to play in another device called "Agnese" through Spotify connect. I didn't even know about Spotify connect, never...

  • Newbie
  • I have an annoying issue with Spotify.  When I am playing my music, it randomly stops, and when I look at my phone, it asks me if I want to play in another device called "Agnese" through Spotify...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes