Wrapped 2018 doesn't work and it is so annoyingggg

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Wrapped 2018 doesn't work and it is so annoyingggg

palomaulloa
Casual Listener

Plan

Free/Premium

Country

Argentina 

 

My Question or Issue

 I have tried in my mobile and my tablet but in the mobile it just appears a black screen that says 1/10 and i can't do anything. In the tablet, it is the lila screen with Also nothing. In dont know what to dooooo i want to see my wrapped pleaseeee help meee

 

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Solution! 1 person liked this

Re: Wrapped 2018 doesn't work and it is so annoyingggg

Rising Star 20 Jᴀᴄᴋ
Rising Star 20

Hi all,
I have not noticed this issue, when I first clicked on it I got the black page aswell, but then I simply reloaded the page and after waiting about a minute, my 2018 wrapped worked just fine, I would suggest doing what I did if that doesn't work let me know,
Best of Luck,
Jack

JᴀᴄᴋRising Star 20
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
11 Replies
10 people liked this

Re: Wrapped 2018 doesn't work and it is so annoyingggg

moonyori
Newbie

the exact same thing is my problem too. I get till the page you described and that's it. Nothing works after that. I tried it on my phone and my laptop and different browers. Please Spotify fix this!!!

6 people liked this

Re: Wrapped 2018 doesn't work and it is so annoyingggg

bluejadefox
Casual Listener

My laptop looks like this and my phone is just completely blank

WRAPPED.JPG
3 people liked this

Re: Wrapped 2018 doesn't work and it is so annoyingggg

palomaulloa
Casual Listener

that is the black screen on my phone! i still cant solve the problem!!

1 person liked this

Re: Wrapped 2018 doesn't work and it is so annoyingggg

RibbyHawk24
Newbie

Same, not working at all

1 person liked this

Re: Wrapped 2018 doesn't work and it is so annoyingggg

amyc0987
Newbie

Same here. I've tried this on multiple devices and all I get is a black screen that says 1/9 (and then it won't let me go any further of that this).

10 people liked this

Re: Wrapped 2018 doesn't work and it is so annoyingggg

Laditunechi
Casual Listener

Same. It’s saying “hmm something went wrong” but that’s it. 

Solution! 1 person liked this

Re: Wrapped 2018 doesn't work and it is so annoyingggg

Rising Star 20 Jᴀᴄᴋ
Rising Star 20

Hi all,
I have not noticed this issue, when I first clicked on it I got the black page aswell, but then I simply reloaded the page and after waiting about a minute, my 2018 wrapped worked just fine, I would suggest doing what I did if that doesn't work let me know,
Best of Luck,
Jack

JᴀᴄᴋRising Star 20
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Wrapped 2018 doesn't work and it is so annoyingggg

palomaulloa
Casual Listener

Hi Jack

I just wanted to tell you that I love you

I can't believe the amount of Times I had tried and the solution was that easy!

Best wishes

Paloma

Re: Wrapped 2018 doesn't work and it is so annoyingggg

palomaulloa
Casual Listener

THANK YOU

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