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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4785 Views

0 replies

6 likes

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  • 6 likes

"Ce titre n'est pas disponible"

Bonjour !Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on peut basculer les fichiers locaux de notre ordinateur vers ...

Newbie

Bonjour ! Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on p...

abcdaire

Newbie

1712 Views

1 replies

3 likes

  • 1712 Views
  • 1 replies
  • 3 likes

Stops

I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anything the music just stops i tried deleting and reins...

Newbie

I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anyth...

Joe

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Spotify App Won't Sync Local Files Under Any Circumstances

Hello everyone. I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I never had troubles with the app. But now I really don't know ...

Casual Listener

Hello everyone.   I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I n...

Joe

Community Legend

954 Views

5 replies

0 likes

  • 954 Views
  • 5 replies
  • 0 likes

My equalizer is disappeared

Few days ago I was looking for equalizer in option, but I didn't found it. I though my phone needed a reboot but, so I rebooted my phone but the equalizer didn't reappear. Before the equalizer was under "download by mobile data".

Casual Listener

Few days ago I was looking for equalizer in option, but I didn't found it. I though my phone needed a reboot but, so I rebooted my phone but the equalizer didn't reappear. Before the equalizer was un...

Joe

Community Legend

1007 Views

3 replies

0 likes

  • 1007 Views
  • 3 replies
  • 0 likes

Problema con conexión

Siempre que estoy conectado a mi Wifi Dice "lo sentimos algo ha salido mal" y no deja recargar. Tarda demasiado en volver a responder. Que sucede??!! Me desespera mucho

Newbie

Siempre que estoy conectado a mi Wifi Dice "lo sentimos algo ha salido mal" y no deja recargar. Tarda demasiado en volver a responder. Que sucede??!! Me desespera mucho

915 Views

0 replies

0 likes

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Preminum can't verified the address.

Please help to solve this case. Why I am kicked out of the Family preminum. Now I am re-invited by my family member. However it still can't verify my address. Why you can kick out the user? I have paid for that. It makes my family so angry. Please ch...

Newbie

Please help to solve this case. Why I am kicked out of the Family preminum. Now I am re-invited by my family member. However it still can't verify my address. Why you can kick out the user?  I h...

Joe

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Can't install Spotify apk file

I downloaded th apk file and tried to install spotify, but I keep getting this error message that says that the application could not be installed. The apk download worked on other devices but for this one it doesn't. I have a Galaxy Tab S, Android 5...

Casual Listener

I downloaded th apk file and tried to install spotify, but I keep getting this error message that says that the application could not be installed. The apk download worked on other devices but for th...

Adxperalta

Newbie

7935 Views

4 replies

0 likes

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  • 4 replies
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Download

Guys,all of my downloads disappeared in my library!But I think they are in memory.If I download a new album, it works.Please help me, if I reinstall the app I lost all the saved songs Thanx

Casual Listener

Guys, all of my downloads disappeared in my library! But I think they are in memory. If I download a new album, it works. Please help me, if I reinstall the app I lost all the saved songs  ...

283 Views

0 replies

0 likes

  • 283 Views
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  • 0 likes

Hi

Hi,I have a problem with Spotify on my Note 4. The app tell me that i reached the max numbers of synchronized songs and need cannont download more.

Casual Listener

  Hi, I have a problem with Spotify on my Note 4. The app tell me that i reached the max numbers of synchronized songs and need cannont download more. <i don't have this problem with my ta...

youreallybreak

Casual Listener

359 Views

4 replies

0 likes

  • 359 Views
  • 4 replies
  • 0 likes

Latest update no longer working

Since a couple of days ago the application has stopped working completely on my Android phone. I deleted the application and re-downloaded it as explained in the users' guide, but the latest software update seems not to be working any longer. I can o...

Newbie

Since a couple of days ago the application has stopped working completely on my Android phone. I deleted the application and re-downloaded it as explained in the users' guide, but the latest software...

211 Views

0 replies

0 likes

  • 211 Views
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Re: Downloaded songs are in my storage, but Spotify won't show them

When i was premium, i had set loads of content to offline. Now that i am back to freemium, the offline content still takes up the space, but i can no longer use the online/offline switch to fix this problem. Problem. This happens even after uninstall...

Casual Listener

When i was premium, i had set loads of content to offline. Now that i am back to freemium, the offline content still takes up the space, but i can no longer use the online/offline switch to fix this ...

b00stup

Casual Listener

741 Views

4 replies

0 likes

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  • 4 replies
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Music Hiccups. Wont play.

Had this problem before. Reinstalled. Logged out. All of that.It wont work. When it does say its playing its silent. My app is up to date. I posted before but never got the notification to reply. I have an android, Samsung galaxy grand prime.Please r...

Casual Listener

Had this problem before. Reinstalled. Logged out. All of that. It wont work. When it does say its playing its silent. My app is up to date. I posted before but never got the notification to reply. I...

297 Views

0 replies

0 likes

  • 297 Views
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Spotify crashing on Tablet every time it's running in the background

I have been getting this problem ever since I started using the app. Whenever I exit the Spotify app at all, it crashes after a few seconds of the song. I have to go back to Spotify to play the rest of the song but it decides to play the entire song ...

Newbie

I have been getting this problem ever since I started using the app. Whenever I exit the Spotify app at all, it crashes after a few seconds of the song. I have to go back to Spotify to play the rest ...

475 Views

0 replies

0 likes

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Google Assistant won't play my Discover Weekly playlist

I just got a Google Home and it is neat for playing music, but Spotify doesn't appear to have a hook for playing my specific Discover Weekly playlist. Saying "Play my Discover Weekly playlist" ends up playing one of the many public playlists titled "...

Newbie

I just got a Google Home and it is neat for playing music, but Spotify doesn't appear to have a hook for playing my specific Discover Weekly playlist. Saying "Play my Discover Weekly playlist" e...

jrmclaughlin

Casual Listener

2805 Views

2 replies

11 likes

Discover Weekly
google
Google Home
  • 2805 Views
  • 2 replies
  • 11 likes

Spotify not opening

I can't open Spotify on my Galaxy S7 anymore. When I try to open it my phone freezes and I have to use a physical button to get a response from my phone.Galaxy S7. Updates set to auto. I have premium Spotify account. Checked and Spotify is up to date...

Newbie

I can't open Spotify on my Galaxy S7 anymore. When I try to open it my phone freezes and I have to use a physical button to get a response from my phone. Galaxy S7. Updates set to auto. I have premi...

Joe

Community Legend

389 Views

1 replies

0 likes

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  • 1 replies
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All downloads gone and no evidence of Premium Service

Problem: I have been using Spotify Premium for a few months on my phone and have never had any problems.Two days ago, I opened my Spotify app on my Samsung S5 Neo, and was asked to log in, which I have never had to do on my phone. After logging in, I...

Visitor

Problem: I have been using Spotify Premium for a few months on my phone and have never had any problems.Two days ago, I opened my Spotify app on my Samsung S5 Neo, and was asked to log in, which I ha...

Joe

Community Legend

455 Views

1 replies

0 likes

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is the streaming on an apk free premium spotify count?

HiSo the plays/listenings an on an apk free premium spotify version, will they still be counted as valid streams?will they be added to the artist's number of streams?please let me know if u have any info about thisthank you

Regular

Hi So the plays/listenings an on an apk free premium spotify version, will they still be counted as valid streams? will they be added to the artist's number of streams? please let me know if u hav...

Joe

Community Legend

16668 Views

6 replies

3 likes

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Question about apk free spotify

Hiif you play/listen to a song on an apk free premium spotify versionwill they still be counted as valid streams, and added to the grass streaming num of the song?I asked everywhere and nobody is answeringso please help me if you know smth about this...

Regular

Hi if you play/listen to a song on an apk free premium spotify version will they still be counted as valid streams, and added to the grass streaming num of the song? I asked everywhere and nobody ...

btslovearmy

Regular

1997 Views

2 replies

0 likes

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More songs for free users than for premiums

I have a premium account and there are several artist which I am not able to play. The message: "This song is not available" appears. The thing is that if I sign with a free account, I am perfectly able to play these "not available" song. Do you know...

Newbie

I have a premium account and there are several artist which I am not able to play. The message: "This song is not available" appears. The thing is that if I sign with a free account, I am perfectly a...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
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Superuser Contribution Disappearing downloads

Hey everyone,I've been having an issue with my downloaded songs disappearing from my device storage, meaning I have to redownload them all over again. At first I thought it was me being reckless with the button, but it seems to be happening every cou...

Newbie

Hey everyone, I've been having an issue with my downloaded songs disappearing from my device storage, meaning I have to redownload them all over again. At first I thought it was me being reckless wi...

Melody

Spotify

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes