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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41892 Views
  • 65 replies
  • 25 likes
  • 41892 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877694 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877694 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26296 Views
  • 4 replies
  • 0 likes
  • 26296 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cant play songs after tranfering to SD card

I have the premium account and I recently transfered my downloaded songs to the SD card I added to my Samsung s7....but now when I turn spotify to offline mode it does not play songs....Am I going to be able to still play downloaded music that I tran...

  • Newbie
  • I have the premium account and I recently transfered my downloaded songs to the SD card I added to my Samsung s7....but now when I turn spotify to offline mode it does not play songs.... Am I going ...
  • Sophia
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verbindung nicht möglich beim Premiumkau f

Hallo liebe Community!Ich möchte mir seit einiger Zeit das Spotify Premium holen. Momentan ja 3 Monate für 99ct. Drücke ich in der App auf meinem Handy aber auf *Premium holen*, so kommt "Verbindung nicht möglich. Überprüfen sie ihre Einstellungen un...

  • Newbie
  • Hallo liebe Community! Ich möchte mir seit einiger Zeit das Spotify Premium holen. Momentan ja 3 Monate für 99ct. Drücke ich in der App auf meinem Handy aber auf *Premium holen*, so kommt "Verbindun...
  • Sophia
  • Roadie
  • 1039 Views
  • 1 replies
  • 0 likes
  • 1039 Views
  • 1 replies
  • 0 likes

Downloads delete themselves

The playlists and albums I downloaded keep deleting themselves so that I have to use mobile data to listen to them on the go. This is really annoying since I am paying for this to hear music offline, not to use all my mobile data in just one week for...

  • Newbie
  • The playlists and albums I downloaded keep deleting themselves so that I have to use mobile data to listen to them on the go. This is really annoying since I am paying for this to hear music offline,...
  • bqpone
  • Newbie
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Default open app to playlists

Hi thereI use my Spotify app on the train so often have play from my downloaded playlists. Whenever I open the app it defaults to the home screen but of course that is no use to me since I'm playing music offline. Is there a way of setting the app to...

  • Casual Listener
  • Hi there I use my Spotify app on the train so often have play from my downloaded playlists. Whenever I open the app it defaults to the home screen but of course that is no use to me since I'm play...
  • angel0405
  • Newbie
  • 819 Views
  • 2 replies
  • 3 likes
  • 819 Views
  • 2 replies
  • 3 likes

Não consigo baixar para ouvir offline

Boa tarde,Galero, eu to tentandp baixar uma playlist desde ontem, so que não dá certo... Aparece que o download foi concluindo a seta que indica fica verdinha, so que quando eu coloco modo offline a musica não reproduz. Eu não baixei nenhuma música a...

  • Visitor
  • Boa tarde, Galero, eu to tentandp baixar uma playlist desde ontem, so que não dá certo... Aparece que o download foi concluindo a seta que indica fica verdinha, so que quando eu coloco modo offline ...
  • Bittencourt
  • Spotify Star
  • 60441 Views
  • 1 replies
  • 0 likes
  • 60441 Views
  • 1 replies
  • 0 likes

Problemas modo offline

Estou com problemas para reproduzir minha músicas offline no meu android. Eu tenho elas baixadas, a seta fica verde, porém tem muitas músicas que simplesmente não tocam, estou a alguns dias já com esse problema, tentei arrumar com ajuda do suporte pe...

  • Casual Listener
  • Estou com problemas para reproduzir minha músicas offline no meu android. Eu tenho elas baixadas, a seta fica verde, porém tem muitas músicas que simplesmente não tocam, estou a alguns dias já com es...
  • Bittencourt
  • Spotify Star
  • 2092 Views
  • 4 replies
  • 0 likes
  • 2092 Views
  • 4 replies
  • 0 likes

The music queued up ! help

does anyone know how to remove some of the songs that are queued up for example when I'm playing an album ? not through a playlist. before this I could add/remove songs from the play queue now it's just add ??! pls heeeelp

  • Newbie
  • does anyone know how to remove some of the songs that are queued up for example when I'm playing an album ? not through a playlist. before this I could add/remove songs from the play queue now it's j...
  • Joe
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Songs not playable

Hello, since i downgraded my account to free, i am not able to play a song, they are all marked in grey.But when i use the shuffle functions, it works!Any ideas?

  • Regular
  • Hello, since i downgraded my account to free, i am not able to play a song, they are all marked in grey. But when i use the shuffle functions, it works! Any ideas?
  • Joe
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Contact support

A mail or something to contact?

  • Regular
  • A mail or something to contact?
  • Usarnamed
  • Regular
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify being unbelievably slow

My spotify is so slow atm. If I try click on any artist from the album screen it just shows "Go online to see the menu"... Constantly pauses music and on the app carries on the timer bar and then a minute or so later will unpause itself. I have a Sam...

  • Newbie
  • My spotify is so slow atm. If I try click on any artist from the album screen it just shows "Go online to see the menu"... Constantly pauses music and on the app carries on the timer bar and then a m...
  • rhymus
  • Music Fan
  • 847 Views
  • 4 replies
  • 0 likes
  • 847 Views
  • 4 replies
  • 0 likes

Android no funciona

en Android me muestra el siguiente anuncio y no reproduce el anuncio, no deja cambiar de canción. Reinicio la App y sigue igual. Tengo que reiniciar el móvil o la tablet para que funcioneIt stay stopped at advertising, dont show the add, and dont put...

  • Regular
  • en Android me muestra el siguiente anuncio y no reproduce el anuncio, no deja cambiar de canción. Reinicio la App y sigue igual. Tengo que reiniciar el móvil o la tablet para que funcione It stay st...
  • Usarnamed
  • Regular
  • 695 Views
  • 1 replies
  • 0 likes
  • 695 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't listen to downloaded music offline

I recently updated the app and now I can't listen to the music I downloaded when I'm offline and everytime I start the app I have to log in, that didn't happen before! I already tried reinstalling the app but I have the same problems. Please help me

  • Visitor
  • I recently updated the app and now I can't listen to the music I downloaded when I'm offline and everytime I start the app I have to log in, that didn't happen before! I already tried reinstalling th...
  • Sophia
  • Roadie
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Spotify not recognizing offline songs

Hi, I'm having an issue where I download songs (in extreme quality) to be heard offline and then all of a sudden some day they all "disappear". When I look at where to store the songs it shows like the space in the sd card is actually being used so t...

  • Regular
  • Hi,   I'm having an issue where I download songs (in extreme quality)  to be heard offline and then all of a sudden some day they all "disappear". When I look at where to store the songs ...
  • eduardo0
  • Regular
  • 1333 Views
  • 2 replies
  • 1 likes
  • Android
  • 1333 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Mini Player Concept

Hi everybody! I have a problem with spotify, when i want to listen to music with 4G the stream not works. Any help?

  • Visitor
  • Hi everybody! I have a problem with spotify, when i want to listen to music with 4G the stream not works. Any help?
  • Sophia
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium service not working after upgrading phone

Does anyone know how to recover your saved music when you have a premium subscription. I just upgraded my phone and it says I have a free account just got charged on June 1st again 9.99 what is going on

  • Newbie
  • Does anyone know how to recover your saved music when you have a premium subscription. I just upgraded my phone and it says I have a free account just got charged on June 1st again 9.99 what is going...
  • Sophia
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with download

I have a problem to listen to "MY MUSIC" offline, because it usually downloads, but when it finishes, the 563 song! Download, it simply "deletes" from the SD. I do not have this problem in my other playlists.

  • Newbie
  • I have a problem to listen to "MY MUSIC" offline, because it usually downloads, but when it finishes, the 563 song! Download, it simply "deletes" from the SD. I do not have this problem in my other p...
  • Sophia
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Stop forcing us all to use 3 times as much data as necessary.

Spotify I dont know what the fluck you are thinking, but add a "do not preload next songs" button to settings on android and ios right now... The vast majority of us do not need that much buffering for a smooth experience, and most of us dont even ne...

  • Casual Listener
  • Spotify I dont know what the fluck you are thinking, but add a "do not preload next songs" button to settings on android and ios right now... The vast majority of us do not need that much buffering f...
  • 444 Views
  • 0 replies
  • 0 likes
  • abuse
    Feedback
  • 444 Views
  • 0 replies
  • 0 likes

Chromecast on Spotify acting strange.

A couple of weeks ago Spotify started acting strange when casting to Chromecast. I always need to restart the app for it to find my devices and if i start casting to one unit and then change to antoher ont the unit I used first is gone until I force ...

  • Gig Goer
  • A couple of weeks ago Spotify started acting strange when casting to Chromecast. I always need to restart the app for it to find my devices and if i start casting to one unit and then change to antoh...
  • siggethefirst
  • Casual Listener
  • 887 Views
  • 3 replies
  • 1 likes
  • 887 Views
  • 3 replies
  • 1 likes

Spotify keeps skipping tracks randomly or stops playing

Brief description of the issue: The spotify app keeps skipping tracks from albums randomly, and sometimes stops playing by itself in the middle of the songSteps to reproduce the issue: Have tried re-installing the app.Your device and operating system...

  • Regular
  • Brief description of the issue: The spotify app keeps skipping tracks from albums randomly, and sometimes stops playing by itself in the middle of the song Steps to reproduce the issue: Have tried r...
  • ddominykas
  • Regular
  • 759 Views
  • 3 replies
  • 0 likes
  • 759 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium subscription but only shuffle options for play

Hi therei have a current premium subscription which I've always been able to select which song I'd like to play. Today for no apparent reason I can only shuffle play. Very annoying when I've confirmed that my premium subscription is still active. How...

  • Newbie
  • Hi there i have a current premium subscription which I've always been able to select which song I'd like to play. Today for no apparent reason I can only shuffle play. Very annoying when I've confir...
  • Sophia
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes