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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397338 Views

547 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8496 Views

0 replies

7 likes

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Solved!! Latest version crashes after a few seconds of play

Latest Android update doesn't work due to crash with 100% reproducibility.I'm using Samsung Galaxy S7

Casual Listener

Latest Android update doesn't work due to crash with 100% reproducibility. I'm using Samsung Galaxy S7

Joe

Community Legend

1799 Views

8 replies

0 likes

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spotify keeps deleting my family members

hi spotify, why do you do this, even tho we have the same address? it is so annoying, i cant re-invite them, nor is it easy to get in touch with you guys. do you need me to send bills or our identity cards to you as proof of address? geez, if you hav...

Newbie

hi spotify, why do you do this, even tho we have the same address? it is so annoying, i cant re-invite them, nor is it easy to get in touch with you guys.   do you need me to send bills or our...

Omars

Newbie

628 Views

1 replies

2 likes

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Spotify says: 'No Internet Connection Available' when using Mobile/Cellular data on my Smart Phone

Please Help,I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the following:-1. Checked all my phone settings to see if ...

Newbie

Please Help, I am unable to use Spotify when I am using the data on my phone (Moto G5). When I connect the device to my home network however it works fine. I am at a total loss as I have tried the f...

Joe

Community Legend

818 Views

1 replies

0 likes

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Solved!! Problems with local songs

Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove this I cleared all spotify data and now return and fin...

Regular

Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove thi...

Joe

Community Legend

1402 Views

9 replies

0 likes

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  • 0 likes

Solved!! After Latest Release Songs Won't Play, spotify crashes

When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge

Regular

When using the latest release (8.4.9. 249 armV7) on 7/3/17 spotify will not play songs, you click a song and then spotify goes black and goes to main home screen for Android 7 Galaxy S7 Edge

impulsee120

Regular

1180 Views

4 replies

2 likes

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Eri

Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda

Newbie

Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda

256 Views

0 replies

0 likes

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Data

I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My emblems are all green but if I go to a particular a...

Newbie

I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My ...

Joe

Community Legend

14378 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution No Storage Option

I have external storage SD Card. Within the settings of Spotify, no storage option appears.

Newbie

I have external storage SD Card.  Within the settings of Spotify, no storage option appears.

user-removed

Not applicable

629 Views

2 replies

1 likes

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Cannot merge free acct with premium

I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows through the internet that I'm in the premium plan, ...

Newbie

I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows ...

325 Views

0 replies

0 likes

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Problems mode offline

When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription ..Obs: I from Brazil

Newbie

When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription .. Obs: I from Brazil

268 Views

0 replies

0 likes

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Spotify crashes when playing music on latest Android beta

Spotify version: 8.4.9.249 betaDevice: OnePlus 3Android version: 7.1.1I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update.I hope this will be resolved ASAP. Thanks.

Regular

Spotify version: 8.4.9.249 beta Device: OnePlus 3 Android version: 7.1.1 I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update. I...

Joe

Community Legend

445 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Calidad de Sonido con Premium

Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego suena considerablamente mas bajo. Esto lo he comproba...

Newbie

Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego su...

586 Views

0 replies

1 likes

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Android App says no internet connection available while on t-mobile

Hello! Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to get a connection on the spotify app. Here's some info: Phone: HTC On...

Regular

Hello!    Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to ...

The_bhoy

Newbie

40825 Views

67 replies

4 likes

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  • 67 replies
  • 4 likes

Solved!! Spotify shuts down as soon as it starts playing

My Spotify app upgraded this morning to version 8.4.9.249 v7 and it has a HUGE problem. The second you start playing music, it plays for a split second and disappears. The app doesn't completely crash, as it is still running. when I click the overvie...

Gig Goer

My Spotify app upgraded this morning to version 8.4.9.249 v7 and it has a HUGE problem.  The second you start playing music, it plays for a split second and disappears.  The app doesn't com...

Joe

Community Legend

1937 Views

8 replies

1 likes

  • 1937 Views
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  • 1 likes

Technical Problem..

Hey Guys, It's been over 2 years that I'm using that app, and It's the first time that I have that kind of problem. First, even if my music are download, I can't listen to them offline.. I've check every group chat but nobody can help me. Also, when ...

Newbie

Hey Guys,   It's been over 2 years that I'm using that app, and It's the first time that I have that kind of problem. First, even if my music are download, I can't listen to them offline.. I'v...

Joe

Community Legend

417 Views

1 replies

0 likes

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  • 1 replies
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Genius not showing up samsung galaxy s8

I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times

Newbie

I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times

Joe

Community Legend

505 Views

1 replies

0 likes

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  • 1 replies
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Spotify Android app doesn't show HiFi system as available device

Hi,I have a Marantz CR 610 system HiFi system. It is connected to my Wifi. When using the Spotify app on my Samsung S7 Android, the Marantz system doesn't show in the list of Available Devices. HOWEVER, using my wifes iPhone, the system does show as ...

Casual Listener

Hi, I have a Marantz CR 610 system HiFi system. It is connected to my Wifi. When using the Spotify app on my Samsung S7 Android, the Marantz system doesn't show in the list of Available Devices. HOW...

Joe

Community Legend

515 Views

2 replies

1 likes

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  • 1 likes

Solved!! Spotify App crashes immediately when playing music

Hey guys, today I unpacked my brand new HTC U11 (Android 7.1.1) and installed the Spotify app on the virgin device. Software Version: 8.4.9.249 armV7I have Spotify Premium. I can start the app, I can change settings, I can download things, but I cann...

Music Fan

Hey guys,     today I unpacked my brand new HTC U11 (Android 7.1.1) and installed the Spotify app on the virgin device.   Software Version: 8.4.9.249 armV7 I have Spotify Premium...

Joe

Community Legend

1340 Views

2 replies

1 likes

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Se cierra la aplicacion cada poco minutos

Hola, soy Usuario premium y me parece indignante que cada tres minutos se me este cerrando la aplicacion y no pueda escuchar tranquilamente musica. Quiero una respuesta por parte de spotify porque hasta he tenido que utilizar otros medio para escucha...

Casual Listener

Hola, soy Usuario premium y me parece indignante que cada tres minutos se me este cerrando la aplicacion y no pueda escuchar tranquilamente musica. Quiero una respuesta por parte de spotify porque ha...

641 Views

0 replies

3 likes

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Can't listen to songs

I tried a million times to play few songs but it wouldn't play for me. I think I'm just being dumb, but why can't I listen to songs that isn't in white letters?

Newbie

I tried a million times to play few songs but it wouldn't play for me. I think I'm just being dumb, but why can't I listen to songs that isn't in white letters?

Joe

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes