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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4815 Views

0 replies

6 likes

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Open space issue

Why would Spotify premium trial take up 2.5 GB of space on my phone with nothing downloaded? New user, please advise. Thank you.

Casual Listener

Why would Spotify premium trial take up 2.5 GB of space on my phone with nothing downloaded? New user, please advise. Thank you.

Joe

Community Legend

409 Views

3 replies

0 likes

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The music is too low with earphones

I don´t know why, but the music is too low when I use earphones but if I play the music in youtube in the browser (with the earphones) the music sounds loud. It only happens when I use earphones and in Spotify, if I take it of, the music sounds loud....

Casual Listener

I don´t know why, but the music is too low when I use earphones but if I play the music in youtube in the browser (with the earphones) the music sounds loud. It only happens when I use earphones and ...

Albedeluxe

Regular

2134 Views

3 replies

0 likes

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Solved!! Next Song Won't Start in Power Saver Mode

On my Samsung Galaxy S5, when I have Power Saver Mode on (not Ultimate Power Saver Mode), the next song won't start automatically. If I unlock my phone and go to Spotify it will sometimes start. However, whenever I move the slider to the middle of so...

Visitor

On my Samsung Galaxy S5, when I have Power Saver Mode on (not Ultimate Power Saver Mode), the next song won't start automatically. If I unlock my phone and go to Spotify it will sometimes start. Howe...

Joe

Community Legend

529 Views

1 replies

0 likes

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  • 1 replies
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Downloading all songs again after app update

Today I turned my phone on (Moto G3) and noticed that Spotify had hardly any songs in the Songs section of my library?! (like about 2!) All filters were off. Got to work, turned my phone on and off and spotify decided to download ALL OF MY LIBRARY AG...

Regular

Today I turned my phone on (Moto G3) and noticed that Spotify had hardly any songs in the Songs section of my  library?! (like about 2!) All filters were off.   Got to work, turned my pho...

333 Views

0 replies

0 likes

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Problema al reproducir

Hola, compré un celular lg k8 con android 6.0 hace poco y en este dispositivo se me paran las canciones cada tanto esté la aplicación abierta, en segundo plano o con el celular bloqueado y es muy molesto además de que tengo premium y siento que no lo...

Newbie

Hola, compré un celular lg k8 con android 6.0 hace poco y en este dispositivo se me paran las canciones cada tanto esté la aplicación abierta, en segundo plano o con el celular bloqueado y es muy mol...

423 Views

0 replies

1 likes

  • 423 Views
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Is there a list of Android Phones that support SD Card Caching?

I have had two Moto G's (Gen 1 and Gen 2) and neither have been able to cache music to an SD Card - the option just does not show up in the Spotify App. My app is 8.4.1.846 armV7 I am about to buy a new phone. Is there a list of handsets that support...

Casual Listener

I have had two Moto G's (Gen 1 and Gen 2) and neither have been able to cache music to an SD Card - the option just does not show up in the Spotify App.   My app is 8.4.1.846 armV7   I ...

430 Views

0 replies

0 likes

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Problemas con el modo offline en android

Buenas, tengo un gran problema, resulta que descargo la música para escucharla en modo offline y sólo me aparece descargada durante un rato, cuando cierro y reabro la aplicación después de un rato se borra la música, pero aún así aparece ocupando esp...

Newbie

Buenas, tengo un gran problema, resulta que descargo la música para escucharla en modo offline y sólo me aparece descargada durante un rato, cuando cierro y reabro la aplicación después de un rato se...

osornios

Spotify Star

1004 Views

1 replies

0 likes

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  • 1 replies
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Spotify does not delete unchecked playlists

I am having a problem with Spotify that seems to keep my playlists in the cache for ages. I know it is supposed to keep them for a while after I uncheck them, but in the past this has been for 30 minutes or so. Now they stay for days. I know I can fi...

Roadie

I am having a problem with Spotify that seems to keep my playlists in the cache for ages. I know it is supposed to keep them for a while after I uncheck them, but in the past this has been for 30 min...

Joe

Community Legend

421 Views

1 replies

0 likes

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  • 1 replies
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How can I use Spotify connect via Bluetooth?

Recently my cellphone's phone's connector broke and I'm using another phone to listen to music and using the Spotify Connect to switch between my playlists and songs on my other phone. However, to do that I have to enable my phone's portable wifi (th...

Newbie

Recently my cellphone's phone's connector broke and I'm using another phone to listen to music and using the Spotify Connect to switch between my playlists and songs on my other phone. However, to do...

Joe

Community Legend

1603 Views

1 replies

0 likes

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  • 1 replies
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How to listen to my music while in flight

Everytime im on a plane and about to take a trip my spotify app says i am unable to listen to my cause i have no internet connection. I've downloaded all my songs. What am i doing wrong?

Newbie

Everytime im on a plane and about to take a trip my spotify app says i am unable to listen to my cause i have no internet connection. I've downloaded all my songs. What am i doing wrong?

Joe

Community Legend

10020 Views

1 replies

0 likes

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Lista de cualquier disco en gris

Bueno, resulta que en mi celular, las canciones todas aparecen en gris. Las que tengo guardadas como favoritos. Las de radios Spotify. Discos de algún cantante en especial, prácticamente todo el contenido de Spotify aparece en gris, pero no así en mi...

Newbie

Bueno, resulta que en mi celular, las canciones todas aparecen en gris. Las que tengo guardadas como favoritos. Las de radios Spotify. Discos de algún cantante en especial, prácticamente todo el cont...

807 Views

0 replies

1 likes

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  • 0 replies
  • 1 likes

Solved!! Na mudança de qualidade de audio é necessário baixar de novo ou o sistema atualiza?

Boa noite, Gostaria de saber se eu tenho músicas baixadas em qualidade alta e mudar para extrama (ou vice-versa), o sistema automaticamente faz o download da nova qualidade ou devo "excluir" a música e baixar novamente na qualidade pretendida? Obriga...

Casual Listener

Boa noite,   Gostaria de saber se eu tenho músicas baixadas em qualidade alta e mudar para extrama (ou vice-versa), o sistema automaticamente faz o download da nova qualidade ou devo "excluir"...

Bittencourt

Spotify Star

879 Views

3 replies

0 likes

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Solved!! Musicas baixadas são executadas sem consumir dados móveis?

Boa noite, Gostaria de saber se quando estou online no spotify as músicas que baixei são executadas via streaming ou são executadas localmente mesmo sem usar a rede móvel? Obrigado

Casual Listener

Boa noite,   Gostaria de saber se quando estou online no spotify as músicas que baixei são executadas via streaming ou são executadas localmente mesmo sem usar a rede móvel?   Obrigado

Bittencourt

Spotify Star

660 Views

3 replies

0 likes

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Off line with wifi situation

My phone has connection to wifi but Spotify doesn't play any music telling off line. What does this mean?Thanks

Newbie

My phone has connection to wifi but Spotify doesn't play any music telling off line. What does this mean? Thanks

351 Views

0 replies

1 likes

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Spotify hören

Ist es möglich Spotify zu hören wenn man in einer anderen APP ist? Bei mir stoppt die Musik dann immer

Newbie

Ist es möglich Spotify zu hören wenn man in einer anderen APP ist? Bei mir stoppt die Musik dann immer 😞

308 Views

0 replies

0 likes

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Problem with multiple devices

I have spotify installed in two phones.Sometimes when I am listening in one device and I unlock the other one, it stops playing in the one I am listening on and starts playing in the other one. It usually happens in the transition to the next song bu...

Newbie

I have spotify installed in two phones. Sometimes when I am listening in one device and I unlock the other one, it stops playing in the one I am listening on and starts playing in the other one.&nbs...

286 Views

0 replies

0 likes

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Se corta la musica

Cuando pongo una canción suena 2 segundos y se corta el sonido, pero la canción sigue avanzando, si adelanto vuelve a sonar solo por dos segundos y se corta el sonido y sigue avanzando, soy usuario premium hace meses, necesito una solución xq si no p...

Newbie

Cuando pongo una canción suena 2 segundos y se corta el sonido, pero la canción sigue avanzando, si adelanto vuelve a sonar solo por dos segundos y se corta el sonido y sigue avanzando, soy usuario p...

1911 Views

0 replies

3 likes

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  • 3 likes

Playlist sorting options

Is there a way to sort a playlist by song name or by artist?

Casual Listener

Is there a way to sort a playlist by song name or by artist?

yckmd_

Casual Listener

437 Views

1 replies

0 likes

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Increase maximum songs allowed in "Your Music"

Hi lately im having a problem with my downloaded songs..I need to re download every song everytime I open the app!! it sucksImagine I have 400 songs on my playlist and i need to download it every day!!

Casual Listener

Hi lately im having a problem with my downloaded songs.. I need to re download every song everytime I open the app!! it sucks Imagine I have 400 songs on my playlist and i need to download it eve...

armantot

Casual Listener

315 Views

2 replies

0 likes

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Couldn't buy 3 months for $0.99 but still got charged...

Tried to purchase the speical offer of 3 months of premium for $0.99 but was denied because i had previously used the 30 day free-trial. About 4 days later I check my transactions and apparently the payment had gone through but my spotify account is ...

Newbie

Tried to purchase the speical offer of 3 months of premium for $0.99 but was denied because i had previously used the 30 day free-trial. About 4 days later I check my transactions and apparently the ...

Joe

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes