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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118780 Views

27 replies

4 likes

  • 118780 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239589 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239589 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600489 Views

79 replies

3 likes

  • 600489 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492918 Views

581 replies

42 likes

Account
Free
  • 492918 Views
  • 581 replies
  • 42 likes

What happened to the app

Yesterday there were 3 tabs on the bottom, but now there are 5 and I can't look at the daily mix playlists and my followed artists. Why is this?

Casual Listener

Yesterday there were 3 tabs on the bottom, but now there are 5 and I can't look at the daily mix playlists and my followed artists. Why is this?

5jfsfw5ri0lo7mw

Casual Listener

1436 Views

6 replies

0 likes

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  • 6 replies
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Solved!! "Unfortunately,Spotify Has Stopped"

Hi all. I have a Galaxy S4 and Spotify Premium has worked on it for ages. All of a sudden, it stopped working. When I tap on the app, the screen is black and for one quick second, the green Spotify logo is on the top left. Then it goes away and is re...

Newbie

Hi all.  I have a Galaxy S4 and Spotify Premium has worked on it for ages.  All of a sudden, it stopped working.  When I tap on the app, the screen is black and for one quick second, t...

gianharapan

Newbie

44170 Views

47 replies

7 likes

  • 44170 Views
  • 47 replies
  • 7 likes

Spotify Premium Downloads deleted

Hi,I recently got Spotify Premium and downloaded some songs, about 800. I use Spotify on 2 devices, my PC and my mobile. And now, the second time this happened, first time yesterday, all my songs I downloaded are still saved in my library, but they a...

Casual Listener

Hi, I recently got Spotify Premium and downloaded some songs, about 800. I use Spotify on 2 devices, my PC and my mobile. And now, the second time this happened, first time yesterday, all my songs I...

650 Views

0 replies

0 likes

  • 650 Views
  • 0 replies
  • 0 likes

Denon AVR-X3000 no longer connects with Spotify

I had my Denon AVR-X3000 for over 2 years now and it's flawlessly connected through the amp with Spotify. I upgraded the Denon firmware about a month ago. Over the course of the past two weeks I've had to log in multiple times through the Denon app a...

Newbie

I had my Denon AVR-X3000 for over 2 years now and it's flawlessly connected through the amp with Spotify.   I upgraded the Denon firmware about a month ago. Over the course of the past two wee...

upsouthsurfer

Regular

1572 Views

3 replies

0 likes

  • 1572 Views
  • 3 replies
  • 0 likes

Data Usage - Mobile vs WI-FI

Hello, I have a question about Data usage, I noticed something at Data usage like Mobile Data on Background is 789 MB and on the WI-FI the background is 33.75 MBWhy Background takes so much on Mobile Data?I know that I use a little bit of mobile data...

Music Fan

Hello, I have a question about Data usage, I noticed something at Data usage like Mobile Data on Background is 789 MB and on the WI-FI the background is 33.75 MB Why Background takes so much on Mobi...

486 Views

0 replies

0 likes

  • 486 Views
  • 0 replies
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S8 problem with notification when play music in top bar

Spotify users good morning, I have a problem when a play music, in top bar doesnt show the band/music in my S8. See the link of my test in two cell phone S4 working and S8 doesnt work.Its in in portuguese audio, but you can understand whats happens i...

Casual Listener

Spotify users good morning,   I have a problem when a play music, in top bar doesnt show the band/music in my S8.  See the link of my test in two cell phone S4 working and S8 doesnt work....

agentmyke

Casual Listener

689 Views

2 replies

0 likes

  • 689 Views
  • 2 replies
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Solved!! Can't unlink facebook account from Spotify.

I've followed the steps suggested:Logged in to spotify using facebook on PCGo to settingsGo to SocialThere is no option there to disconnect from facebook.It's a free spotify account that is linked to my Facebook, but I have a premium account that I w...

Newbie

I've followed the steps suggested: Logged in to spotify using facebook on PC Go to settings Go to Social There is no option there to disconnect from facebook. It's a free spotify account that ...

Joe

Community Legend

2055 Views

1 replies

0 likes

  • 2055 Views
  • 1 replies
  • 0 likes

Spotify App akzeptiert mein Premium Nicht

Die spotify App akzeptiert mein Premium Account nicht.Obwohl ich mir gestern wieder einen weiteren Monat spotify gegönnt habe, kann ich nicht meine Musik hören wie ich will. Laut Email habe ich eine Bestätigung für das bezahlte Abo, kann aber die Lie...

Newbie

Die spotify App akzeptiert mein Premium Account nicht. Obwohl ich mir gestern wieder einen weiteren Monat spotify gegönnt habe, kann ich nicht meine Musik hören wie ich will. Laut Email habe ich ein...

421 Views

0 replies

0 likes

  • 421 Views
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Premium spotify not reflecting

Hello! I upgraded to spotify premium but my account still shows free. I had tried to log-out,delete and reinstall the app several times but to no avail. Kindly help me on this. Thanks!

Casual Listener

Hello! I upgraded to spotify premium but my account still shows free. I had tried to log-out,delete and reinstall the app several times but to no avail. Kindly help me on this. Thanks!

nsarahman

Newbie

842 Views

3 replies

0 likes

  • 842 Views
  • 3 replies
  • 0 likes

J rock

Porque no puedo escuchar openings de anime y pop japones en spotify? Busco las canciones y me aparecen pero no reproducen T_T

Newbie

Porque no puedo escuchar openings de anime y pop japones en spotify? Busco las canciones y me aparecen pero no reproducen T_T

Tuputamadrecule

Newbie

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Music won't un-download

So I've hit the download limit of 3,333 songs on my phone, and I've begun to remove some songs from my downloaded music to allow for more, however I've hit a problem with doing this. When I put the slider to the left on an album, changing an album fr...

Casual Listener

So I've hit the download limit of 3,333 songs on my phone, and I've begun to remove some songs from my downloaded music to allow for more, however I've hit a problem with doing this.   When I ...

kiana_rod

Newbie

1198 Views

1 replies

0 likes

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  • 1 replies
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Spotify missing buttons

My spotify is missing buttons on the bottom bar. On the bottom bar it only shows your mixes, home, and search. My wifes spotify shows Home, Browse, Search, Radio, and your library. How can I fix this? I have deleted app and reinstalled folling the in...

Casual Listener

My spotify is missing buttons on the bottom bar.  On the bottom bar it only shows your mixes, home, and search.  My wifes spotify shows Home, Browse, Search, Radio, and your library.  ...

Hasparat

Newbie

3634 Views

6 replies

0 likes

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  • 6 replies
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Solved!!Superuser Contribution Player stopping after 4 seconds of music!

I update to "8.4.9.271 armV7" and the player now stops after reaching 4 seconds of any music! Play and pause won't work, so I have to open the app, drag to the begining of the music and then it will work, until the next music come...

Casual Listener

I update to  "8.4.9.271 armV7" and the player now stops after reaching 4 seconds of any music! Play and pause won't work, so I have to open the app, drag to the begining of the music and then it...

Maria_B

Moderator

3049 Views

1 replies

0 likes

  • 3049 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se actualiza mi Spotify en Android

Buenas tardes, Me han formateado el movil, y cuando he metido el Spotify me he encontrado que no tengo ni una Playlist que yo tenia. los gracioso es que si lo busco en el buscador, me aparece y me deja añadirlo como "Seguir". Desde el ordenador si lo...

Newbie

Buenas tardes,   Me han formateado el movil, y cuando he metido el Spotify me he encontrado que no tengo ni una Playlist que yo tenia. los gracioso es que si lo busco en el buscador, me aparec...

Maria_B

Moderator

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe

Why can't I subscribe to Spotify Premium even though I have enough balance in my prepaid account? It just says I have inssuficient funds on my account

Newbie

Why can't I subscribe to Spotify Premium even though I have enough balance in my prepaid account? It just says I have inssuficient funds on my account

Maria_B

Moderator

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Solved!! SD card unexpectedly removed

Ok, I have tried time and time again to figure this out and I honestly have gone absolutely crazy. Furthermore, I am going on a roadtrip in a few days and it is imperative that I have my offline music with me. I have an HTC One M8 (Verizon). It has 3...

Casual Listener

Ok, I have tried time and time again to figure this out and I honestly have gone absolutely crazy. Furthermore, I am going on a roadtrip in a few days and it is imperative that I have my offline musi...

Vader2004

Casual Listener

2582 Views

4 replies

0 likes

  • 2582 Views
  • 4 replies
  • 0 likes

Superuser Contribution The music sometimes lag or delay for a few seconds on my phone

While I'm connected to a wifi and listening to music on my phone, the music is always discontinuous, delay for seconds and play for seconds. I really think this is the problem of the speed of the wifi but there isn't any problem when I play on my com...

Newbie

While I'm connected to a wifi and listening to music on my phone, the music is always discontinuous, delay for seconds and play for seconds. I really think this is the problem of the speed of th...

Maria_B

Moderator

5426 Views

1 replies

1 likes

  • 5426 Views
  • 1 replies
  • 1 likes

Superuser Contribution No SD Card Data

I checked today and all the songs I had downloaded are not stored anymore. I look in settings and see that the option to change storage location is not even greyed out, it's completely gone. I check the SD card, and it says 8.0 GB used, when I try to...

Newbie

I checked today and all the songs I had downloaded are not stored anymore. I look in settings and see that the option to change storage location is not even greyed out, it's completely gone. I check ...

Maria_B

Moderator

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost offline files again... Recovery functionality needed!

Hi, read same problem many time but the topic are marked as solved. I use offline files a lot and got a huge amount of playlist. I store my files on the external memory because of the amount of data. Every now and then the mobil crashed directly in s...

Newbie

Hi,   read same problem many time but the topic are marked as solved.   I use offline files a lot and got a huge amount of playlist. I store my files on the external memory because of t...

Maria_B

Moderator

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Chromecast found just rarely after devices update

Since the last update my Chromecast is found just rarely.I've to restart Spotify and Chromecast to get it working again. Even if they were connected.All other apps with the API from Google find it instantly

Casual Listener

Since the last update my Chromecast is found just rarely. I've to restart Spotify and Chromecast to get it working again. Even if they were connected. All other apps with the API from Google find i...

397 Views

0 replies

0 likes

  • 397 Views
  • 0 replies
  • 0 likes