Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi everybody, my children love to listen to the children audiobooks. Unfortunately it not so easy for them to choose an audiobook on their own, as the album covers/pictures are comparatively small when we are using the app on the phone or the tablet....
Hi everybody, my children love to listen to the children audiobooks. Unfortunately it not so easy for them to choose an audiobook on their own, as the album covers/pictures are comparatively...
Community Legend
336 Views
1 replies
0 likes
Ok my Spotify simply does not play anything I want, if I try to play some new Playlist or something it simply does not do it. Please check the pics, but if a want to play something that I already played before or some suggestions work fine. Please he...
Ok my Spotify simply does not play anything I want, if I try to play some new Playlist or something it simply does not do it. Please check the pics, but if a want to play something that I already pla...
Spotify Star
1250 Views
4 replies
0 likes
All of my playlists are missing on my phone. I can access them fine on my computer but they dont appear on my android. I've tried reinstalling, setting to offline mode and clearing the cache but I can't get them to appear.
All of my playlists are missing on my phone. I can access them fine on my computer but they dont appear on my android. I've tried reinstalling, setting to offline mode and clearing the cache but I ca...
Casual Listener
345 Views
2 replies
0 likes
Android and win10Premium accountWas working fine, syncing fine between devices, playlists from computer would show up on phone. Recently started using offline mode. Today added a new playlist on the computer. Did not sync to android. Playlist did not...
Android and win10 Premium account Was working fine, syncing fine between devices, playlists from computer would show up on phone. Recently started using offline mode. Today added a new pla...
297 Views
0 replies
0 likes
I was trying to find my Discover Weekly playlist under the discovery column in the browse tab on my android, but the only content that populated was several sleep playlists I had listened to before and the words "Night Night!" above the row of sleep ...
I was trying to find my Discover Weekly playlist under the discovery column in the browse tab on my android, but the only content that populated was several sleep playlists I had listened to before a...
Newbie
316 Views
1 replies
2 likes
Desabilitaron las opción de descargar directo a la memoria micro SD...Para así no ocupar la memoria interna del equipo... Porfavor ayúdenme
Desabilitaron las opción de descargar directo a la memoria micro SD...Para así no ocupar la memoria interna del equipo... Porfavor ayúdenme
Spotify Star
1992 Views
2 replies
0 likes
The spotify app has been shutting down completely after 2-3 songs on my phone (lg aristo). This has only been happening for the last few days, but it's both annoying and worrying. Does anyone have any suggestions?Thank you in advance!
The spotify app has been shutting down completely after 2-3 songs on my phone (lg aristo). This has only been happening for the last few days, but it's both annoying and worrying. Does anyone have an...
Casual Listener
436 Views
2 replies
1 likes
Please Help...I've used Spotify for 3yrs now no problem...I used to play full albums on weekends all month with 3gb data plan,never had problem...Bought a Samsung Galaxy Sky(Straight Talk,all Android phones i had were Straight Talk)with 5gb data plan...
Please Help...I've used Spotify for 3yrs now no problem...I used to play full albums on weekends all month with 3gb data plan,never had problem...Bought a Samsung Galaxy Sky(Straight Talk,all Android...
232 Views
0 replies
0 likes
since the last update of spotify the music on my cell phone get paused with no aparent reason. I triend to uninstal and re instal the app, restarted the cell phone and nothing works. Please help!
since the last update of spotify the music on my cell phone get paused with no aparent reason. I triend to uninstal and re instal the app, restarted the cell phone and nothing works. Please help!&nbs...
Community Legend
848 Views
9 replies
0 likes
Hello guysI have a One Plus 3T with Android 7.1.1 and when I want to add a number to my Saved Numbers with the Add shortcut in Recommend Numbers, the whole list refreshes with new music. I think that I just discovered a bug. Can anyone help me?
Hello guys I have a One Plus 3T with Android 7.1.1 and when I want to add a number to my Saved Numbers with the Add shortcut in Recommend Numbers, the whole list refreshes with new music. I think th...
Not applicable
294 Views
1 replies
0 likes
Minhas músicas já foram baixadas, tenho álbuns inteiros de bandas, porém todo dia fica baixando músicas que já foram baixadas, ontem escutei um álbum que eu já tinha na minha conta, hoje quando fui ouvi uma musica desse mesmo álbum, a musica simplesm...
Minhas músicas já foram baixadas, tenho álbuns inteiros de bandas, porém todo dia fica baixando músicas que já foram baixadas, ontem escutei um álbum que eu já tinha na minha conta, hoje quando fui o...
3869 Views
0 replies
28 likes
Hi all, I'm having a bit of an issue with my new Galaxy S8. There a 2 quite thick black bars on the top and bottom of my screen. I'll attach a picture for further help. Anyone know of any solutions?
Hi all, I'm having a bit of an issue with my new Galaxy S8. There a 2 quite thick black bars on the top and bottom of my screen. I'll attach a picture for further help. Anyone know of any solutions?
Casual Listener
6937 Views
2 replies
1 likes
For the past few weeks shuffle play for an artist (which used to play all of the artist's music, now only plays a select number of songs and even related music from other artists. What in the world? Now how can I listen to all of an artist's music wi...
For the past few weeks shuffle play for an artist (which used to play all of the artist's music, now only plays a select number of songs and even related music from other artists. What in the world? ...
Music Fan
390 Views
1 replies
2 likes
My Samsung S4 will play 2 songs and then stop, you just have to open the phone back up and touch the spotify bar and it will start playing again. This only happens while on the radio (Streaming). It plays the songs in my library fine. I do not have w...
My Samsung S4 will play 2 songs and then stop, you just have to open the phone back up and touch the spotify bar and it will start playing again. This only happens while on the radio (Streaming). It ...
Community Legend
471 Views
1 replies
0 likes
It's not the fist time that Spotify deletes my songs. I guess it pics the songs randomly, like half of my downloaded album is still available online, and the other songs is gone(frome the phone's memory,too). It happened before and i did this steps h...
It's not the fist time that Spotify deletes my songs. I guess it pics the songs randomly, like half of my downloaded album is still available online, and the other songs is gone(frome the phone's mem...
Casual Listener
382 Views
1 replies
0 likes
This message occurs afther a few seconds playing... have tried all the advices on "help" . Even changed password, re-innstalled spotify and signed out everywhere... still sthe music stops, and the message above pops up. This is getting rather annoyin...
This message occurs afther a few seconds playing... have tried all the advices on "help" . Even changed password, re-innstalled spotify and signed out everywhere... still sthe music stops, and the me...
Community Legend
253 Views
1 replies
0 likes
HiDo you know how can I visualize the song i'm listening to on the lock screen?Thanks
Hi Do you know how can I visualize the song i'm listening to on the lock screen? Thanks
Community Legend
316 Views
1 replies
0 likes
Spotify premium keeps deleting my offline downloaded music, despite of the fact that I have enough empty storage room. What could be causing this problem?
Spotify premium keeps deleting my offline downloaded music, despite of the fact that I have enough empty storage room. What could be causing this problem?
Spotify Legend
124347 Views
189 replies
62 likes
Hey Guys, I actually have a problem with my Sony Xperia Z3 Spotify APP.Spotify is working on Andoroid 6 without Headphones, so there is no problem so far. But even if i connect my phone with my non-wireless headphone (Bose), there is no more sound. T...
Hey Guys, I actually have a problem with my Sony Xperia Z3 Spotify APP. Spotify is working on Andoroid 6 without Headphones, so there is no problem so far. But even if i conn...
410 Views
0 replies
0 likes
