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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Stops playing after 2 songs (PremiumUser)

My Samsung S4 will play 2 songs and then stop, you just have to open the phone back up and touch the spotify bar and it will start playing again. This only happens while on the radio (Streaming). It plays the songs in my library fine. I do not have w...

Newbie

My Samsung S4 will play 2 songs and then stop, you just have to open the phone back up and touch the spotify bar and it will start playing again. This only happens while on the radio (Streaming). It ...

Jacob

Community Legend

473 Views

1 replies

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Spotify deleting my songs

It's not the fist time that Spotify deletes my songs. I guess it pics the songs randomly, like half of my downloaded album is still available online, and the other songs is gone(frome the phone's memory,too). It happened before and i did this steps h...

Newbie

It's not the fist time that Spotify deletes my songs. I guess it pics the songs randomly, like half of my downloaded album is still available online, and the other songs is gone(frome the phone's mem...

chandlermcgrane

Casual Listener

389 Views

1 replies

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Account in use somewhere else...

This message occurs afther a few seconds playing... have tried all the advices on "help" . Even changed password, re-innstalled spotify and signed out everywhere... still sthe music stops, and the message above pops up. This is getting rather annoyin...

Newbie

This message occurs afther a few seconds playing... have tried all the advices on "help" . Even changed password, re-innstalled spotify and signed out everywhere... still sthe music stops, and the me...

Tom

Community Legend

255 Views

1 replies

0 likes

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Previous/back button for lock screen (Android)

HiDo you know how can I visualize the song i'm listening to on the lock screen?Thanks

Casual Listener

Hi Do you know how can I visualize the song i'm listening to on the lock screen? Thanks

Tom

Community Legend

318 Views

1 replies

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Superuser Contribution Spotify keeps deleting downloaded songs

Spotify premium keeps deleting my offline downloaded music, despite of the fact that I have enough empty storage room. What could be causing this problem?

Newbie

Spotify premium keeps deleting my offline downloaded music, despite of the fact that I have enough empty storage room. What could be causing this problem?

Alex

Spotify Legend

124897 Views

189 replies

62 likes

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No Music with headphones

Hey Guys, I actually have a problem with my Sony Xperia Z3 Spotify APP.Spotify is working on Andoroid 6 without Headphones, so there is no problem so far. But even if i connect my phone with my non-wireless headphone (Bose), there is no more sound. T...

Newbie

Hey Guys,   I actually have a problem with my Sony Xperia Z3 Spotify APP. Spotify is working on Andoroid 6 without Headphones, so there is no problem so far. But even if i conn...

413 Views

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Superuser Contribution Playlists/albums don't play the songs on the playlist/album selected.

When I attempt to play a playlist or album one or a couple of the songs will play correctly, then all when the next song should play it jumps randomly to a different playlist, album, or genre completely. I have uninstalled and reinstalled the app, re...

Newbie

When I attempt to play a playlist or album one or a couple of the songs will play correctly, then all when the next song should play it jumps randomly to a different playlist, album, or genre complet...

user-removed

Not applicable

415 Views

1 replies

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How do I remove downloaded songs?

I've downloaded a whole playlist of mine and I want to remove some songs. Will removing the song from the playlist remove the download? Also, is there a way to download songs one by one? Thank you!

Casual Listener

I've downloaded a whole playlist of mine and I want to remove some songs. Will removing the song from the playlist remove the download? Also, is there a way to download songs one by one? Thank you!

ChandlerKimball

Casual Listener

434 Views

1 replies

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Phone is controlling ipad

I'm trying to listen to music on my ipad at work. Everytime I start music on the ipad, my samsung s7 starts playing it too. They're not on the same network and they didn't do this a couple of weeks ago.Does anyone know how to stop it? It's really ann...

Newbie

I'm trying to listen to music on my ipad at work. Everytime I start music on the ipad, my samsung s7 starts playing it too. They're not on the same network and they didn't do this a couple of weeks a...

243 Views

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Musica si mette in pausa su huawey p9plus

Ciao, qualcuno sa perche' su huawey p9 la musica si mette in pausa a schermo spenti e ad intervalli irregolari, ho gia dato tutte le autorizzazioni per la batteria, mai capitato su altri telefoni, grazie

Newbie

Ciao, qualcuno sa perche' su huawey p9 la musica si mette in pausa a schermo spenti e ad intervalli irregolari, ho gia dato tutte le autorizzazioni per la batteria, mai capitato su altri telefoni, gr...

712 Views

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Superuser Contribution Spotify closes when I pause a song

Everytime a pause a song the app closes and I have to open it again to keep listening the song or pass to the next one. Please help!

Newbie

Everytime a pause a song the app closes and I have to open it again to keep listening the song or pass to the next one. Please help! 😞

user-removed

Not applicable

828 Views

1 replies

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Spotify app minimizes instantly - Moto Z Play - LineageOS - 7.1.1

I've installed LineageOS on my Moto Z Play with Nougat 7.1.1Spotify worked for half a day without any problems. But then it crashes instantly after start. Sometimes I can see the dialog to decide wether to log in or create an account. But never come ...

Newbie

I've installed LineageOS on my Moto Z Play with Nougat 7.1.1 Spotify worked for half a day without any problems. But then it crashes instantly after start. Sometimes I can see the dialog to decide w...

378 Views

0 replies

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Notification at top of my samsung

Hi all, My spotify notification at the top of my samsung A5 wont go away. I used to just swipe it and it went when I had finished listening but this is not happening now. This means that it keeps playing when in my pocket and also whenever I listen t...

Newbie

Hi all,   My  spotify notification at the top of my samsung A5 wont go away. I used to just swipe it and it went when I had finished listening but this is not happening now.   This...

324 Views

0 replies

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Downloaded songs not showing in library "songs"

I just started Spotify a few weeks ago and I noticed that my downloaded songs are not showing in my library. I downloaded playlists such as Global Top 50 and in my library it showed nothing. After that I tried saving every song individually and it wo...

Casual Listener

I just started Spotify a few weeks ago and I noticed that my downloaded songs are not showing in my library. I downloaded playlists such as Global Top 50 and in my library it showed nothing. After th...

nikuafreak

Casual Listener

749 Views

2 replies

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Superuser Contribution Spotify stopping between each song

When I listen on my phone with my new bluetooth beadphones (platronic Backbeat Pro 2) the playlist stops at the end of each song. The phone display still shows that it is playing but I have to skip to the next song to get it to start playing again.

Newbie

When I listen on my phone with my new bluetooth beadphones (platronic Backbeat Pro 2)  the playlist stops at the end of each song.  The phone display still shows that it is playing but I ha...

user-removed

Not applicable

643 Views

1 replies

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Superuser Contribution Problema com armazenamento no cartão SD

Eu uso o cartão SD para armazenar as músicas baixadas, mas toda vez que eu preciso retirar o cartão e colocar de novo, acontece uma coisa muito chata: todas as músicas baixadas simplesmente desaparacem do cartão SD e eu preciso baixar tudo de novo, e...

Regular

Eu uso o cartão SD para armazenar as músicas baixadas, mas toda vez que eu preciso retirar o cartão e colocar de novo, acontece uma coisa muito chata: todas as músicas baixadas simplesmente desaparac...

Lazaro_Pires

Newbie

13050 Views

13 replies

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Can't save to SD card

Hi, I'm currently use a Samsung Galaxy S7. I'm having troubles saving my data to my external storage instead of my internal storage. I've searched for it and I know that there are solutions given by spotify here https://support.spotify.com/is/using_s...

Newbie

Hi,   I'm currently use a Samsung Galaxy S7. I'm having troubles saving my data to my external storage instead of my internal storage.   I've searched for it and I know that there are s...

MattSuda

Spotify Star

940 Views

1 replies

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Superuser Contribution Daily Mix Not Updating Set of Artists

For the last past months, I have changed my list of artists and genre of music and my Daily Mix seem not getting caught up with it. How could I change a certain daily mix with a new set of suggested artists? I have played Alex Clare and related artis...

Casual Listener

For the last past months, I have changed my list of artists and genre of music and my Daily Mix seem not getting caught up with it. How could I change a certain daily mix with a new set of suggested ...

kpdmusic

Casual Listener

1132 Views

4 replies

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Start Playlist about widget button in my home screen

Hello,I would like to start playing a special playlist with a widget button in my home screen of my smartphone. Can you help me please?

Newbie

Hello, I would like to start playing a special playlist with a widget button in my home screen of my smartphone. Can you help me please? 😀

295 Views

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Spotify app randomly disconnecting when not used, making me lose my synced playlists

Hello, I have a rooted LG G3 (LG-D855) using CyanogenMod version 12.1-20151026-NIGHTLY-d855, and used to live in France where I had no issues at all with spotify on my phone. But since I came to New Zealand 4 months ago (and had to change my payment ...

Casual Listener

Hello,   I have a rooted LG G3 (LG-D855) using CyanogenMod version 12.1-20151026-NIGHTLY-d855, and used to live in France where I had no issues at all with spotify on my phone. But since I cam...

355 Views

0 replies

0 likes

  • 355 Views
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