Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
HiDo you know how can I visualize the song i'm listening to on the lock screen?Thanks
Hi Do you know how can I visualize the song i'm listening to on the lock screen? Thanks
Community Legend
338 Views
1 replies
0 likes
Spotify premium keeps deleting my offline downloaded music, despite of the fact that I have enough empty storage room. What could be causing this problem?
Spotify premium keeps deleting my offline downloaded music, despite of the fact that I have enough empty storage room. What could be causing this problem?
Spotify Legend
126838 Views
189 replies
62 likes
Hey Guys, I actually have a problem with my Sony Xperia Z3 Spotify APP.Spotify is working on Andoroid 6 without Headphones, so there is no problem so far. But even if i connect my phone with my non-wireless headphone (Bose), there is no more sound. T...
Hey Guys, I actually have a problem with my Sony Xperia Z3 Spotify APP. Spotify is working on Andoroid 6 without Headphones, so there is no problem so far. But even if i conn...
420 Views
0 replies
0 likes
When I attempt to play a playlist or album one or a couple of the songs will play correctly, then all when the next song should play it jumps randomly to a different playlist, album, or genre completely. I have uninstalled and reinstalled the app, re...
When I attempt to play a playlist or album one or a couple of the songs will play correctly, then all when the next song should play it jumps randomly to a different playlist, album, or genre complet...
Not applicable
447 Views
1 replies
0 likes
I've downloaded a whole playlist of mine and I want to remove some songs. Will removing the song from the playlist remove the download? Also, is there a way to download songs one by one? Thank you!
I've downloaded a whole playlist of mine and I want to remove some songs. Will removing the song from the playlist remove the download? Also, is there a way to download songs one by one? Thank you!
Casual Listener
459 Views
1 replies
0 likes
I'm trying to listen to music on my ipad at work. Everytime I start music on the ipad, my samsung s7 starts playing it too. They're not on the same network and they didn't do this a couple of weeks ago.Does anyone know how to stop it? It's really ann...
I'm trying to listen to music on my ipad at work. Everytime I start music on the ipad, my samsung s7 starts playing it too. They're not on the same network and they didn't do this a couple of weeks a...
254 Views
0 replies
0 likes
Ciao, qualcuno sa perche' su huawey p9 la musica si mette in pausa a schermo spenti e ad intervalli irregolari, ho gia dato tutte le autorizzazioni per la batteria, mai capitato su altri telefoni, grazie
Ciao, qualcuno sa perche' su huawey p9 la musica si mette in pausa a schermo spenti e ad intervalli irregolari, ho gia dato tutte le autorizzazioni per la batteria, mai capitato su altri telefoni, gr...
724 Views
0 replies
0 likes
Everytime a pause a song the app closes and I have to open it again to keep listening the song or pass to the next one. Please help!
Everytime a pause a song the app closes and I have to open it again to keep listening the song or pass to the next one. Please help! 😞
Not applicable
840 Views
1 replies
0 likes
I've installed LineageOS on my Moto Z Play with Nougat 7.1.1Spotify worked for half a day without any problems. But then it crashes instantly after start. Sometimes I can see the dialog to decide wether to log in or create an account. But never come ...
I've installed LineageOS on my Moto Z Play with Nougat 7.1.1 Spotify worked for half a day without any problems. But then it crashes instantly after start. Sometimes I can see the dialog to decide w...
393 Views
0 replies
0 likes
Hi all, My spotify notification at the top of my samsung A5 wont go away. I used to just swipe it and it went when I had finished listening but this is not happening now. This means that it keeps playing when in my pocket and also whenever I listen t...
Hi all, My spotify notification at the top of my samsung A5 wont go away. I used to just swipe it and it went when I had finished listening but this is not happening now. This...
336 Views
0 replies
0 likes
I just started Spotify a few weeks ago and I noticed that my downloaded songs are not showing in my library. I downloaded playlists such as Global Top 50 and in my library it showed nothing. After that I tried saving every song individually and it wo...
I just started Spotify a few weeks ago and I noticed that my downloaded songs are not showing in my library. I downloaded playlists such as Global Top 50 and in my library it showed nothing. After th...
Casual Listener
779 Views
2 replies
0 likes
When I listen on my phone with my new bluetooth beadphones (platronic Backbeat Pro 2) the playlist stops at the end of each song. The phone display still shows that it is playing but I have to skip to the next song to get it to start playing again.
When I listen on my phone with my new bluetooth beadphones (platronic Backbeat Pro 2) the playlist stops at the end of each song. The phone display still shows that it is playing but I ha...
Not applicable
656 Views
1 replies
0 likes
Eu uso o cartão SD para armazenar as músicas baixadas, mas toda vez que eu preciso retirar o cartão e colocar de novo, acontece uma coisa muito chata: todas as músicas baixadas simplesmente desaparacem do cartão SD e eu preciso baixar tudo de novo, e...
Eu uso o cartão SD para armazenar as músicas baixadas, mas toda vez que eu preciso retirar o cartão e colocar de novo, acontece uma coisa muito chata: todas as músicas baixadas simplesmente desaparac...
Newbie
13286 Views
13 replies
13 likes
Hi, I'm currently use a Samsung Galaxy S7. I'm having troubles saving my data to my external storage instead of my internal storage. I've searched for it and I know that there are solutions given by spotify here https://support.spotify.com/is/using_s...
Hi, I'm currently use a Samsung Galaxy S7. I'm having troubles saving my data to my external storage instead of my internal storage. I've searched for it and I know that there are s...
Spotify Star
963 Views
1 replies
0 likes
For the last past months, I have changed my list of artists and genre of music and my Daily Mix seem not getting caught up with it. How could I change a certain daily mix with a new set of suggested artists? I have played Alex Clare and related artis...
For the last past months, I have changed my list of artists and genre of music and my Daily Mix seem not getting caught up with it. How could I change a certain daily mix with a new set of suggested ...
Casual Listener
1155 Views
4 replies
0 likes
Hello,I would like to start playing a special playlist with a widget button in my home screen of my smartphone. Can you help me please?
Hello, I would like to start playing a special playlist with a widget button in my home screen of my smartphone. Can you help me please? 😀
307 Views
0 replies
0 likes
Hello, I have a rooted LG G3 (LG-D855) using CyanogenMod version 12.1-20151026-NIGHTLY-d855, and used to live in France where I had no issues at all with spotify on my phone. But since I came to New Zealand 4 months ago (and had to change my payment ...
Hello, I have a rooted LG G3 (LG-D855) using CyanogenMod version 12.1-20151026-NIGHTLY-d855, and used to live in France where I had no issues at all with spotify on my phone. But since I cam...
366 Views
0 replies
0 likes
Hello, SpotifyI have a Galaxy Note 4, official Google Play App. This newtest version have one critical bug. When i want song, click music dont play. Stay in 0:00 and nothing after i click pause/play again bugs still here.. When a click to music line....
Hello, Spotify I have a Galaxy Note 4, official Google Play App. This newtest version have one critical bug. When i want song, click music dont play. Stay in 0:00 and nothing after i click pause/pla...
261 Views
0 replies
0 likes
Hello there.I use my Spotify account in 3 devices, desktop (home); laptop (work), both Windows, and my cellphone (Galaxy S7 Edge). Never had this problem before with my old LG G3.And just as the title says, while I'm listening something during at wor...
Hello there. I use my Spotify account in 3 devices, desktop (home); laptop (work), both Windows, and my cellphone (Galaxy S7 Edge). Never had this problem before with my old LG G3. And just as the ...
389 Views
0 replies
1 likes
Hi there, When casting Spotify from my phone, there are some songs that have very strange audio artifacts / blips present that are not present when playing them elsewhere. I play the songs through my phone's speakers, through a speaker system via an ...
Hi there, When casting Spotify from my phone, there are some songs that have very strange audio artifacts / blips present that are not present when playing them elsewhere. I play the songs t...
Casual Listener
6625 Views
13 replies
4 likes
