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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854888 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854888 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20519 Views
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  • 20519 Views
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spotify makes my phone shut off

So spotify keeps making my phone shut off and not turn on for a couple minutes !its very stressful and i dont know what to do, i tried deleting and downloading again but that doesnt work and my phone has noooo problems when i dont have spotify on it.

  • Newbie
  • So spotify keeps making my phone shut off and not turn on for a couple minutes ! its very stressful and i dont know what to do, i tried deleting and downloading again but that doesnt work and my pho...
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  • 226 Views
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Playlist Shuffle Error

When I sort my starred playlist of about 1000 songs by Artist and press shuffle play, only the first few artists will play no matter how many times I shuffle.

  • Casual Listener
  • When I sort my starred playlist of about 1000 songs by Artist and press shuffle play, only the first few artists will play no matter how many times I shuffle.
  • Spencer_Jones
  • Casual Listener
  • 287 Views
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  • 287 Views
  • 1 replies
  • 2 likes

Reaping songs on other devices

THIS IS A PROBLEM WITH THE SETTING TO REPEAT SONGS ON OTHER DEVICES I have Spotify premium and recently downloaded the newest version and I realized that I couldn't repeat a song when it was playing on a different device suck as a speaker or just ano...

  • Newbie
  • THIS IS A PROBLEM WITH THE SETTING TO REPEAT SONGS ON OTHER DEVICES   I have Spotify premium and recently downloaded the newest version and I realized that I couldn't repeat a song when it was...
  • 310 Views
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  • 2017
    Music
    repeating
    songs
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Tab at bottom shows wrong track

I've encountered a bug in the Spotify mobile app for Android in which the tab at the bottom of the app stops updating when new songs play, leaving it to display whatever song was playing when the glitch occured. This bug has occured several times a d...

  • Roadie
  • I've encountered a bug in the Spotify mobile app for Android in which the tab at the bottom of the app stops updating when new songs play, leaving it to display whatever song was playing when the gli...
  • Olly-s
  • Newbie
  • 883 Views
  • 4 replies
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  • 883 Views
  • 4 replies
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Devices (Sonos) visible but greyed out

I have two Sonos speakers which havebeen playing via Spotify perfectly until recently. Both speakers are visible, but greyed out and can't be selected. The same speakers are visible and work fine on my wife's phone. Any ideas? Many thanks.

  • Newbie
  • I have two Sonos speakers which have been playing via Spotify perfectly until recently. Both speakers are visible, but greyed out and can't be selected. The same speakers are visible and work fine o...
  • Zoddy
  • Casual Listener
  • 3331 Views
  • 2 replies
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  • 3331 Views
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"See All Songs" function has disappeared

Has anybody else experienced this? It means that I can't shuffle through my entire playlist folder or locate individual songs without going into each playlist.It also means that I can't work my way through my playlists by song title.Help!

  • Newbie
  • Has anybody else experienced this? It means that I can't shuffle through my entire playlist folder or locate individual songs without going into each playlist. It also means that I can't work my w...
  • gruftify
  • Casual Listener
  • 400 Views
  • 5 replies
  • 9 likes
  • 400 Views
  • 5 replies
  • 9 likes

Receiver with wrong account matched

Hello, i have a big problem. I have a Denon X6200W. Last year my son was on visit.He has a spotify premium account. logged in my wlan and matched my receiver with his account.Now he can remote play music from another country on my receiver. We can no...

  • Newbie
  • Hello, i have a big problem. I have a Denon X6200W. Last year my son was on visit. He has a spotify premium account. logged in my wlan and matched my receiver with his account. Now he can remote pl...
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  • 101 Views
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Daily Mix

I love The Daily Mix, but i want to know why you delete Mixes i play a lot! I had 6 mixes, now i have 3! I played mixes 5&6 everyday, now u deleted them! WHY???

  • Gig Goer
  • I love The Daily Mix, but i want to know why you delete Mixes i play a lot! I had 6 mixes, now i have 3! I played mixes 5&6 everyday, now u deleted them! WHY???
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  • 112 Views
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Superuser Contribution Can't download songs

Hey there, i'm a premium user and why i cannot download songs? I already press the toggle for "download using cellular" on and it still doesn't work?

  • Casual Listener
  • Hey there, i'm a premium user and why i cannot download songs? I already press the toggle for "download using cellular" on and it still doesn't work?
  • alifshafix
  • Casual Listener
  • 283 Views
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  • 283 Views
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The new autoplay feature should have been off by default

As from version 7.2.0 something, spotify on android suddenly started to play random songs when reaching the end of a playlist. After looking around I found a new setting named "autoplay" which was On by default. Even though I respect that some people...

  • Roadie
  • As from version 7.2.0 something, spotify on android suddenly started to play random songs when reaching the end of a playlist. After looking around I found a new setting named "autoplay" which was On...
  • DannyKoel
  • Regular
  • 562 Views
  • 4 replies
  • 4 likes
  • 562 Views
  • 4 replies
  • 4 likes

Solved!! track no more available

So a few days ago I've listened to "physical shock" album from xen, eaz and liba. Since today those tracks from the album are no more available. I have already restarted my Android smartphone and reinstalled the app. Before restarted it, I deleted al...

  • Newbie
  • So a few days ago I've listened to "physical shock" album from xen, eaz and liba. Since today those tracks from the album are no more available. I have already restarted my Android smartphone and rei...
  • MattSuda
  • Spotify Star
  • 266 Views
  • 1 replies
  • 1 likes
  • 266 Views
  • 1 replies
  • 1 likes

Someone help !!

So I have had spotify for a over a year now problem but the last 2-3 days I cannot log in. I use the same password and username but it says wrong password so I got reset my password and it let's me in for a couple hours till the same thing happens ag...

  • Newbie
  • So I have had spotify for a over a year now problem but the last 2-3 days I cannot log in. I use the same password and username but it says wrong password so I got reset my password and it let's me i...
  • MattSuda
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Change track in car sony z5 compact

Cant change song in my car when listening to spotify. If i connect a iphone it works to change with the car. Just volume that works, please help.

  • Newbie
  • Cant change song in my car when listening to spotify. If i connect a iphone it works to change with the car. Just volume that works, please help.
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  • 156 Views
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Liking songs on lock screan

I just upgraded to premium. For the past several days I have been listing to my daily mix, and liking songs with the heart on my lock screen. Over this time I "liked" a good deal of songs, only to find that the ones liked when the screen was locked a...

  • Newbie
  • I just upgraded to premium. For the past several days I have been listing to my daily mix, and liking songs with the heart on my lock screen. Over this time I "liked" a good deal of songs, only to fi...
  • 268 Views
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  • 268 Views
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Delete my facebook.

Hi , i delete my facebook profile , and create a new spotify profile , but i want my playlists and premium back , how it works if it's works?

  • Newbie
  • Hi , i delete my facebook profile , and create a new spotify profile , but i want my playlists and premium back , how it works if it's works?
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
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Emui 5.0

I had just updated my huawei mate 8 system to emui 5. The spotify controls is dissapear from the lock screen and also the smart cover screen. Anyone had the same issue that I have?

  • Newbie
  • I had just updated my huawei mate 8 system to emui 5. The spotify controls is dissapear from the lock screen and also the smart cover screen. Anyone had the same issue that I have?
  • Matt75013
  • Newbie
  • 761 Views
  • 2 replies
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  • 761 Views
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Solved!!Superuser Contribution No adverts every play when suing spotify with Android Auto

I have noticed when I use the Spotify app I get adverts as I'm on the free subscription at the moment. But when I play Spotify via Android Auto, no adverts are every played and I just get back to back songs I am still only allowed to skip a few times...

  • Casual Listener
  • I have noticed when I use the Spotify app I get adverts as I'm on the free subscription at the moment.   But when I play Spotify via Android Auto, no adverts are every played and I just g...
  • yatesy2380
  • Casual Listener
  • 1390 Views
  • 3 replies
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  • 1390 Views
  • 3 replies
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Desynchronized

Something already happened two times : all my synchronized songs are desynchronized. I think it happened when I switched off my phone. I can't access to Internet in the week so I had to wait for the weekend to listen to music again...Can someone help...

  • Newbie
  • Something already happened two times : all my synchronized songs are desynchronized. I think it happened when I switched off my phone. I can't access to Internet in the week so I had to wait for...
  • XSpectre
  • Casual Listener
  • 338 Views
  • 1 replies
  • 1 likes
  • 338 Views
  • 1 replies
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Spotify crashes when in background

I've found a lot of people complaining about this, and I've tried taking various steps but nothing seems to work. I have a premium account, and running Marshmallow. I've tried:- Uninstalling/reinstalling- Clearing cache/data/downloads- Setting batter...

  • Regular
  • I've found a lot of people complaining about this, and I've tried taking various steps but nothing seems to work. I have a premium account, and running Marshmallow.   I've tried: - Unins...
  • 562 Views
  • 0 replies
  • 2 likes
  • 562 Views
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  • 2 likes