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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4155 Views

0 replies

6 likes

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Spotify doesn't play the whole playlist

I have a playlist with 270 songs. Let's say if I want to play song number 240 I expect that Spotify will contnue playing my list i.e. next song would be 241, 242 etc. However, after playing song number 240 Spotify annoyingly jumps to song number 1 It...

Casual Listener

I have a playlist with 270 songs. Let's say if I want to play song number 240 I expect that Spotify will contnue playing my list i.e. next song would be 241, 242 etc. However, after playing song numb...

680 Views

0 replies

3 likes

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Spotify premium Extreme music quality streaming

Hi, I have subscribed to Spotify premium. When I selected the streaming quality to Extreme, it says "You have found a premium feature ads then a link to spotify". This only happens to android not my previous IOS . Please help.

Newbie

Hi, I have subscribed to Spotify premium. When I selected the streaming quality to Extreme, it says "You have found a premium feature ads then a link to spotify". This only happens to android no...

Joe

Community Legend

463 Views

1 replies

0 likes

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won't play local music

In other: I have my SD card checked, however any local song is not playable on my playlists?

Music Fan

In other: I have my SD card checked, however any local song is not playable on my playlists?

253 Views

0 replies

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Ilsonfernandes0@gmail.com

Olá bom dia. ..Estou com um problema quando uso o Spotify através do meu celular Android. ..fica cortando de mais a conexão via Bluetooth. ....Isso e normal. ..o que devo fazer. ..sugiro uma atenção a esse respeito. ..ou desativarei a conta (plano fa...

Newbie

Olá bom dia. ..Estou com um problema quando uso o Spotify através do meu celular Android. ..fica cortando de mais a conexão via Bluetooth. ....Isso e normal. ..o que devo fazer. ..sugiro uma atenção ...

Bittencourt

Spotify Star

395 Views

1 replies

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Spotify doesn't close, changes songs overnight

Weird stuff going on here. I'll close Spotify on my phone and it'll stay up in the taskbar up top, despite being paused and hitting back until it's out of app. Force closing the app won't make it go away, it eventually comes back, same with restartin...

Regular

Weird stuff going on here. I'll close Spotify on my phone and it'll stay up in the taskbar up top, despite being paused and hitting back until it's out of app. Force closing the app won't make it go ...

205 Views

0 replies

0 likes

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Now playing

When you play a song there's usually a small box bottom of the screen telling you what are you listening to. On the iPhone when you close the app and re-open it, this box usually disappears. But on my android it's still there. Is it possible to close...

Newbie

When you play a song there's usually a small box bottom of the screen telling you what are you listening to. On the iPhone when you close the app and re-open it, this box usually disappears. But on m...

421 Views

0 replies

0 likes

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Summer Vibes Playlist

i saw a friend had their Summer Vibes playlist in their "made for you" section, but it isn't showimg up on my phone. what's going on?

Newbie

i saw a friend had their Summer Vibes playlist in their "made for you" section, but it isn't showimg up on my phone. what's going on?

270 Views

0 replies

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Android Auto loading...

2017 Audi Q7Samsung S6/S7 EdgeRepro steps1. Launch Spotify2. Shutdown car and walk away so Spotify auto shutdown3. Restart car and let AA resume4. Resume Spotify and stuck at loading wheel.Exiting spotify and AA will not fix until phone is rebooted o...

Casual Listener

2017 Audi Q7 Samsung S6/S7 Edge Repro steps 1. Launch Spotify 2. Shutdown car and walk away so Spotify auto shutdown 3. Restart car and let AA resume 4. Resume Spotify and stuck at loading wh...

Daerik

Casual Listener

902 Views

4 replies

0 likes

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Solved!! Saving to internal memory and SD Card

I got Moto G 4g (android 4.4) 8gb of internal memory and 32gb in the SD one. I can't understand why but my spotify when it downloads my music, during the download I see the storage gets busy in both of memory slots. It seems that it's saving music tw...

Music Fan

I got Moto G 4g (android 4.4) 8gb of internal memory and 32gb in the SD one. I can't understand why but my spotify when it downloads my music, during the download I see the storage gets busy in both ...

fdiazc

Newbie

7284 Views

19 replies

0 likes

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Spotify Connect remote volume control fails to alter volume

Client: Windows and Android (current releases)Host: Spotify Music - for Android TV (0.7.3)Host HW: Nvidia Shield TV (FW 3.2)Relevant config: HDMI-CEC volume control is enabled on the Nvidia Shield so that OS volume level adjustment commands are passe...

Newbie

Client: Windows and Android (current releases) Host: Spotify Music - for Android TV (0.7.3) Host HW: Nvidia Shield TV (FW 3.2) Relevant config: HDMI-CEC volume control is enabled&nb...

DHBREUER

Newbie

1834 Views

3 replies

9 likes

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upgraded to premium, works on computer but not on mobile!

The trial worked great, convinced me to pay for premium. But now when I go and try to play anything on mobile it tells me I need to upgrade to premium. Its annoying, I tried uninstalling and reinstalling, restarting the phone...nothing works. making ...

Newbie

The trial worked great, convinced me to pay for premium. But now when I go and try to play anything on mobile it tells me I need to upgrade to premium. Its annoying, I tried uninstalling and reinstal...

Habdank

Music Fan

1278 Views

9 replies

0 likes

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Spotify unmounts my sd card

Spotify unmounts my SD card when I download music offline. It detects it again after I pull it out and put it back in and a restart but it also doesn't find the files on the sd card, making me redownload my playlist and delete the files already there...

Casual Listener

Spotify unmounts my SD card when I download music offline. It detects it again after I pull it out and put it back in and a restart but it also doesn't find the files on the sd card, making me redown...

betablue42

Roadie

732 Views

7 replies

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Issue downloading on wifi

I'm trying to download a playlist at home on my wifi, but when I press download, Spotify says: "Go to Settings to download using cellular" Why? I am on wifi, I don't want to download using cellular. I've checked the available space on my phone, and a...

Casual Listener

I'm trying to download a playlist at home on my wifi, but when I press download, Spotify says: "Go to Settings to download using cellular"   Why?   I am on wifi, I don't want to downloa...

Dowders79

Casual Listener

1143 Views

6 replies

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Solved!! Cleaning space

Hi everyone,I love Spotify, and I love the downloadfunction. But my phone storage is almost full with 50 hours of music, so i want to turn of the downloadfunction. I switched the switch next to my playlist, but my storage is still full. I found this ...

Newbie

Hi everyone, I love Spotify, and I love the downloadfunction. But my phone storage is almost full with 50 hours of music, so i want to turn of the downloadfunction. I switched the switch next to my ...

Joe

Community Legend

375 Views

1 replies

0 likes

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No Bass/Flat (Galaxy s6 edge+)

Hey everyone, just upgraded to premium and I'm noticing that my music sounds very flat, and the bass is almost non existent. I've turned my equalizer off, and even force stopped the adapt sound system app to see if that would help, but no luck. Pleas...

Newbie

Hey everyone, just upgraded to premium and I'm noticing that my music sounds very flat, and the bass is almost non existent. I've turned my equalizer off, and even force stopped the adapt sound syste...

betablue42

Roadie

342 Views

1 replies

0 likes

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Moto G 4th generation problems.

Hi Everyone! First of all my first language is not English so sorry for that, ill go to the topic. I just bought a Moto G 4th Generation a couple of days ago, I have this problem with the Spotify App, and I'm sure is on the app because the problem do...

Newbie

Hi Everyone! First of all my first language is not English so sorry for that, ill go to the topic.  I just bought a Moto G 4th Generation a couple of days ago, I have this problem with the Spot...

luismilanese

Casual Listener

746 Views

1 replies

1 likes

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Syncronisation der 3 Geräte

Hallo zusammen, ich bin erst seit kurzem bei Spotify.Als ich heute morgen mein Handy synchronisieren wollte bekam ich die Fehlermeldung das ich nur 3 Geräte mit Premium synchronisieren kann. Das weiss ich auch, nur leider benutze ich Spotify auf eine...

Newbie

Hallo zusammen, ich bin erst seit kurzem bei Spotify. Als ich heute morgen mein Handy synchronisieren wollte bekam ich die Fehlermeldung das ich nur 3 Geräte mit Premium synchronisieren kann. Das we...

TheBruce

Regular

759 Views

2 replies

0 likes

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Premiun disapear after using trial

Hi, my Spotify premium disappeared after i accidentally used the 1 week trial, and now i don't have the premium, btw it's the 3 months for 1 euro.thank you all!

Newbie

Hi, my Spotify premium disappeared after i accidentally used the 1 week trial, and now i don't have the premium, btw it's the 3 months for 1 euro.thank you all!

Joe

Community Legend

312 Views

1 replies

0 likes

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Audio pausing while gps and lyft

Wether using Pandora or Spotify, it seems music constantly gets paused while driving for lyft bluetooth or aux. This didn't use to happen. Tried uninstalling and reinstalling spotifyLG Aristo. 4G LTE

Newbie

Wether using Pandora or Spotify, it seems music constantly gets paused while driving for lyft bluetooth or aux. This didn't use to happen. Tried uninstalling and reinstalling spotify LG Aristo. 4G...

472 Views

0 replies

1 likes

  • 472 Views
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  • 1 likes