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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375397 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7522 Views

0 replies

7 likes

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How to turn up the max volume

The max volume on the spotify app on my Huawei phone is very low. How do i fix this? I have read many posts about this, but nothing that fixes it. Have the latest update.

Newbie

The max volume on the spotify app on my Huawei phone is very low. How do i fix this? I have read many posts about this, but nothing that fixes it. Have the latest update.

458 Views

0 replies

0 likes

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Spotify stops playing at Videos - Angry Premium User

Hi, Fuming.... I've used spotify for agers. Who's ridiculous idea was it to incorporate videos into playlists and then allow the playlist to stop playing all together. Followed by a pop up message saying 'WE'RE NOT ABLE TO PLAY THIS VIDEO IN YOUR CUR...

Newbie

Hi,    Fuming.... I've used spotify for agers.  Who's ridiculous idea was it to incorporate videos into playlists and then allow the playlist to stop playing all together.  Foll...

693 Views

0 replies

12 likes

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Found a bug preventing ads and stopping ads.

I wanted to play a song on my phone but I wasn't able to because I don't have premium (if this gets fixed please give me premium) so I clicked a song I wanted on my computer, went to my phone and clicked play on phone, after the song was done an ad p...

Newbie

I wanted to play a song on my phone but I wasn't able to because I don't have premium (if this gets fixed please give me premium) so I clicked a song I wanted on my computer, went to my phone and cli...

224 Views

0 replies

0 likes

  • 224 Views
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"Ce titre n'est pas disponible"

Bonjour !Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on peut basculer les fichiers locaux de notre ordinateur vers ...

Newbie

Bonjour ! Je viens de m'inscrire à Spotify Premium, mais j'ai un problème avec mes fichiers locaux. Comme indiqué sur ce poste https://support.spotify.com/mc/article/listen-to-local-files/ on p...

abcdaire

Newbie

1816 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

Stops

I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anything the music just stops i tried deleting and reins...

Newbie

I've been using the app on my phone for a few years now and never have any problems but the last few days after about 3 songs in the middle of the 4th or so it stops the app doesnt shut down or anyth...

Joe

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Spotify App Won't Sync Local Files Under Any Circumstances

Hello everyone. I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I never had troubles with the app. But now I really don't know ...

Casual Listener

Hello everyone.   I would like to ask for your help because I don't know what to do about this. I've been sharing a Premium account with my sister for a couple of months now and until now, I n...

Joe

Community Legend

1009 Views

5 replies

0 likes

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My equalizer is disappeared

Few days ago I was looking for equalizer in option, but I didn't found it. I though my phone needed a reboot but, so I rebooted my phone but the equalizer didn't reappear. Before the equalizer was under "download by mobile data".

Casual Listener

Few days ago I was looking for equalizer in option, but I didn't found it. I though my phone needed a reboot but, so I rebooted my phone but the equalizer didn't reappear. Before the equalizer was un...

Joe

Community Legend

1057 Views

3 replies

0 likes

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Problema con conexión

Siempre que estoy conectado a mi Wifi Dice "lo sentimos algo ha salido mal" y no deja recargar. Tarda demasiado en volver a responder. Que sucede??!! Me desespera mucho

Newbie

Siempre que estoy conectado a mi Wifi Dice "lo sentimos algo ha salido mal" y no deja recargar. Tarda demasiado en volver a responder. Que sucede??!! Me desespera mucho

948 Views

0 replies

0 likes

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Preminum can't verified the address.

Please help to solve this case. Why I am kicked out of the Family preminum. Now I am re-invited by my family member. However it still can't verify my address. Why you can kick out the user? I have paid for that. It makes my family so angry. Please ch...

Newbie

Please help to solve this case. Why I am kicked out of the Family preminum. Now I am re-invited by my family member. However it still can't verify my address. Why you can kick out the user?  I h...

Joe

Community Legend

338 Views

1 replies

0 likes

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Can't install Spotify apk file

I downloaded th apk file and tried to install spotify, but I keep getting this error message that says that the application could not be installed. The apk download worked on other devices but for this one it doesn't. I have a Galaxy Tab S, Android 5...

Casual Listener

I downloaded th apk file and tried to install spotify, but I keep getting this error message that says that the application could not be installed. The apk download worked on other devices but for th...

Adxperalta

Newbie

8094 Views

4 replies

0 likes

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Download

Guys,all of my downloads disappeared in my library!But I think they are in memory.If I download a new album, it works.Please help me, if I reinstall the app I lost all the saved songs Thanx

Casual Listener

Guys, all of my downloads disappeared in my library! But I think they are in memory. If I download a new album, it works. Please help me, if I reinstall the app I lost all the saved songs  ...

313 Views

0 replies

0 likes

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Hi

Hi,I have a problem with Spotify on my Note 4. The app tell me that i reached the max numbers of synchronized songs and need cannont download more.

Casual Listener

  Hi, I have a problem with Spotify on my Note 4. The app tell me that i reached the max numbers of synchronized songs and need cannont download more. <i don't have this problem with my ta...

youreallybreak

Casual Listener

416 Views

4 replies

0 likes

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Latest update no longer working

Since a couple of days ago the application has stopped working completely on my Android phone. I deleted the application and re-downloaded it as explained in the users' guide, but the latest software update seems not to be working any longer. I can o...

Newbie

Since a couple of days ago the application has stopped working completely on my Android phone. I deleted the application and re-downloaded it as explained in the users' guide, but the latest software...

241 Views

0 replies

0 likes

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Re: Downloaded songs are in my storage, but Spotify won't show them

When i was premium, i had set loads of content to offline. Now that i am back to freemium, the offline content still takes up the space, but i can no longer use the online/offline switch to fix this problem. Problem. This happens even after uninstall...

Casual Listener

When i was premium, i had set loads of content to offline. Now that i am back to freemium, the offline content still takes up the space, but i can no longer use the online/offline switch to fix this ...

b00stup

Casual Listener

790 Views

4 replies

0 likes

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Music Hiccups. Wont play.

Had this problem before. Reinstalled. Logged out. All of that.It wont work. When it does say its playing its silent. My app is up to date. I posted before but never got the notification to reply. I have an android, Samsung galaxy grand prime.Please r...

Casual Listener

Had this problem before. Reinstalled. Logged out. All of that. It wont work. When it does say its playing its silent. My app is up to date. I posted before but never got the notification to reply. I...

334 Views

0 replies

0 likes

  • 334 Views
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Spotify crashing on Tablet every time it's running in the background

I have been getting this problem ever since I started using the app. Whenever I exit the Spotify app at all, it crashes after a few seconds of the song. I have to go back to Spotify to play the rest of the song but it decides to play the entire song ...

Newbie

I have been getting this problem ever since I started using the app. Whenever I exit the Spotify app at all, it crashes after a few seconds of the song. I have to go back to Spotify to play the rest ...

516 Views

0 replies

0 likes

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Google Assistant won't play my Discover Weekly playlist

I just got a Google Home and it is neat for playing music, but Spotify doesn't appear to have a hook for playing my specific Discover Weekly playlist. Saying "Play my Discover Weekly playlist" ends up playing one of the many public playlists titled "...

Newbie

I just got a Google Home and it is neat for playing music, but Spotify doesn't appear to have a hook for playing my specific Discover Weekly playlist. Saying "Play my Discover Weekly playlist" e...

jrmclaughlin

Casual Listener

2904 Views

2 replies

11 likes

Discover Weekly
google
Google Home
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Spotify not opening

I can't open Spotify on my Galaxy S7 anymore. When I try to open it my phone freezes and I have to use a physical button to get a response from my phone.Galaxy S7. Updates set to auto. I have premium Spotify account. Checked and Spotify is up to date...

Newbie

I can't open Spotify on my Galaxy S7 anymore. When I try to open it my phone freezes and I have to use a physical button to get a response from my phone. Galaxy S7. Updates set to auto. I have premi...

Joe

Community Legend

438 Views

1 replies

0 likes

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All downloads gone and no evidence of Premium Service

Problem: I have been using Spotify Premium for a few months on my phone and have never had any problems.Two days ago, I opened my Spotify app on my Samsung S5 Neo, and was asked to log in, which I have never had to do on my phone. After logging in, I...

Visitor

Problem: I have been using Spotify Premium for a few months on my phone and have never had any problems.Two days ago, I opened my Spotify app on my Samsung S5 Neo, and was asked to log in, which I ha...

Joe

Community Legend

491 Views

1 replies

0 likes

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is the streaming on an apk free premium spotify count?

HiSo the plays/listenings an on an apk free premium spotify version, will they still be counted as valid streams?will they be added to the artist's number of streams?please let me know if u have any info about thisthank you

Regular

Hi So the plays/listenings an on an apk free premium spotify version, will they still be counted as valid streams? will they be added to the artist's number of streams? please let me know if u hav...

Joe

Community Legend

16908 Views

6 replies

3 likes

  • 16908 Views
  • 6 replies
  • 3 likes