Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5677 Views

0 replies

7 likes

  • 5677 Views
  • 0 replies
  • 7 likes

Superuser Contribution Liking song from Daily Mix doesnt work if not on Spotify app

Hello,When I'm playing from my daily mix on Spotify, whilst open on the app, and I hear a song I like, I can press the heart button and it adds it to my songs automatically so I can listen to it later. However, if I go on another app, eg Google Chrom...

Casual Listener

Hello, When I'm playing from my daily mix on Spotify, whilst open on the app, and I hear a song I like, I can press the heart button and it adds it to my songs automatically so I can listen to it la...

Tomproberts

Casual Listener

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes

Smaller album art after an update

Album art in the main player view got smaller after one of the updates few weeks ago on my LG K4 LTE (Android 5.1.1).It's now permanently rescaled to the same size like when the app detects Spotify running on a remote device, clearing the cache and r...

Visitor

Album art in the main player view got smaller after one of the updates few weeks ago on my LG K4 LTE (Android 5.1.1). It's now permanently rescaled to the same size like when the app ...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

Superuser Contribution Updated App now.not connect at all

I have updated spotify app on my samsung galaxy and now it doesnet connect at all....i have uninstalled the app and reinstalled it....turned phone on and off....still no luck....please help!

Casual Listener

I have updated spotify app on my samsung galaxy and now it doesnet connect at all....i have uninstalled the app and reinstalled it....turned phone on and off....still no luck....please help!

Graybar80

Casual Listener

499 Views

4 replies

0 likes

  • 499 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist not updating on phone

My playlist is not updating or downloading new songs I add from my pc. The issue has been happing for the last week or so. I've rebooted the phone multiple times. The songs show up on my PC playlist but not on the phone. Any thoughts on fixing?

Newbie

My playlist is not updating or downloading new songs I add from my pc. The issue has been happing for the last week or so. I've rebooted the phone multiple times. The songs show up on my PC playlist ...

user-removed

Not applicable

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Issues

Been having several issues with Spotify for a while now.1. Songs often just stop/pause midway through a track for no reason.2. Keeps unsaving all of my downloaded songs (2000+)3. Occasionally just glitches, songs skip almost like a scratched CD?I've ...

Newbie

Been having several issues with Spotify for a while now. 1. Songs often just stop/pause midway through a track for no reason. 2. Keeps unsaving all of my downloaded songs (2000+) 3. Occasionally j...

user-removed

Not applicable

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music does not continue playing unless downloaded

If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to the next song, and that it is still playing, Not pa...

Newbie

If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to ...

andyknight1967

Newbie

912 Views

2 replies

1 likes

Android
Help
Music
phone
stop
  • 912 Views
  • 2 replies
  • 1 likes

Solved!! Where is the queue list button

This is driving me mad. I am trying to convert from Google Plan and about to go back. I am using the play queue but I am not able to see the queue as a list - see attached screenshot, the queue list button is missing from top right of screen. Running...

Casual Listener

This is driving me mad.  I am trying to convert from Google Plan and about to go back.   I am using the play queue but I am not able to see the queue as a list - see attached screenshot, ...

Tom

Community Legend

1445 Views

7 replies

0 likes

  • 1445 Views
  • 7 replies
  • 0 likes

Why the **bleep** Spotify Premium keeps DELETING thousand of offline songs on my 2 offline devices?

Well, this is getting beyond annoying:I have spotify premium, regular payments, etc etc...I have 2 offline-enabled devices with a lot of offline music downloaded (a samsung galaxy S7 and a samsung galaxy tab s2)Every other day or so I find a number (...

Regular

Well, this is getting beyond annoying: I have spotify premium, regular payments, etc etc... I have 2 offline-enabled devices with a lot of offline music downloaded (a samsung galaxy S7 and a samsun...

Jacob

Community Legend

664 Views

3 replies

0 likes

  • 664 Views
  • 3 replies
  • 0 likes

Spotify why has it stoped

Why am I receiving the message Spotify stopped how do I really start it on android

Casual Listener

Why am I receiving the message Spotify stopped how do I really start it on android

Tom

Community Legend

403 Views

2 replies

0 likes

  • 403 Views
  • 2 replies
  • 0 likes

Pauses

Listenning to music and it just randomly stops.. its been 3 weeks! I tried pretty much everythng. Uninstall app. Restart phone. Logged out everywhere. Help.

Newbie

Listenning to music and it just randomly stops.. its been 3 weeks! I tried pretty much everythng. Uninstall app. Restart phone. Logged out everywhere. Help.

anbarasu

Casual Listener

626 Views

4 replies

1 likes

  • 626 Views
  • 4 replies
  • 1 likes

Superuser Contribution Lockscreen Android - Issue and Suggested alternative layout

Hi, I have trouble the current layout of the lockscreen widget on my Samsung Galaxy S7. When I try to hit the next button, I often find myself accidentally hitting the album art icon, even when i think I'm clearly hitting the next button. The hit box...

Casual Listener

Hi,   I have trouble the current layout of the lockscreen widget on my Samsung Galaxy S7.   When I try to hit the next button, I often find myself accidentally hitting the album a...

Leonardo

Roadie

492 Views

1 replies

0 likes

Mobile
  • 492 Views
  • 1 replies
  • 0 likes

Stops playing when running on background

My Spotify stops playing after a couple of seconds when it's streaming on background or does not start next song in same conditions.This doesn't happen if I keep Spotify in 1st plan or if the song is downloaded on my phone.If I go back to the app (on...

Newbie

My Spotify stops playing after a couple of seconds when it's streaming on background or does not start next song in same conditions. This doesn't happen if I keep Spotify in 1st plan or if the song ...

Joe

Community Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Spotify wont stream over data connection

Spotify wont play music over data connection. Wifi works fine. I've went into the settings and made sure the streaming setting was set to automatic. I've deleted the cache and i've also deleted and reinstalled the app and the problem persists. my dat...

Regular

Spotify wont play music over data connection. Wifi works fine. I've went into the settings and made sure the streaming setting was set to automatic. I've deleted the cache and i've also deleted and r...

Kingfry7

Regular

693 Views

4 replies

0 likes

  • 693 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cant properly share on Twitter

Hello, first of all, sorry if you don't understand something, as english is not my native language. So, everything was going fine, one day I just deactivated my twitter account for a week or so, then reactivated it, now Spotify is not listed in the a...

Casual Listener

Hello, first of all, sorry if you don't understand something, as english is not my native language.   So, everything was going fine, one day I just deactivated my twitter account for a week or...

geppinger

Newbie

605 Views

3 replies

0 likes

  • 605 Views
  • 3 replies
  • 0 likes

Music stops playing

Sometimes I'm listening to a playlist, and all of a sudden, next song would stop.Why is this happening?Anything I can do?I've got a Xiaomi Redmi Pro and Spotify version 8.4.0.539armV7

Casual Listener

Sometimes I'm listening to a playlist, and all of a sudden, next song would stop. Why is this happening?Anything I can do? I've got a Xiaomi Redmi Pro and Spotify version 8.4.0.539armV7

Spotiyboy

Regular

724 Views

3 replies

0 likes

  • 724 Views
  • 3 replies
  • 0 likes

Someone please help me remove this device

This device (screenshot included) keeps hijacking my account and changing my music when I listen as well as deleting my saved songs. It's always playing Spanish music and I've tried changing my password, and removing it from offline devices and tried...

Newbie

This device (screenshot included) keeps hijacking my account and changing my music when I listen as well as deleting my saved songs. It's always playing Spanish music and I've tried changing my passw...

Tom

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Added Recently" sorting function does not work correctly between Desktop and Android

If i add a song on the desktop app it wont register as a recently added song on my android. It does add to the playlist, but it does not go to the top of my list on the android. If i sort by "Recently added" on the the mobile it just ends up somewher...

Newbie

If i add a song on the desktop app it wont register as a recently added song on my android. It does add to the playlist, but it does not go to the top of my list on the android. If i sort by "Recentl...

kardi13

Newbie

590 Views

2 replies

0 likes

  • 590 Views
  • 2 replies
  • 0 likes

Solved!! [Android][Offline] I can't listen music from my computer on my cellphone

I'm facing a problem , i have a couple of musics on my desktop and sync. with my computer and i'm able to listen normally , the problem occours when i try to use the offilne option on my cellphone and it's say " This song isn't Available" , i'm alred...

Casual Listener

I'm facing a problem , i have a couple of musics on my desktop and sync. with my computer  and i'm able to listen normally , the problem occours when i try to use the offilne option on my cellph...

Joe

Community Legend

1015 Views

5 replies

0 likes

  • 1015 Views
  • 5 replies
  • 0 likes

Superuser Contribution Wi-fi

Meu spotify não está funcionando no wi-fi da minha casa, só nos dados móveis.

Newbie

Meu spotify não está funcionando no wi-fi da minha casa, só nos dados móveis.

user-removed

Not applicable

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing after a few seconds

Spotify keep pausing after playing for 30 seconds to a minute. Not being used on any other device. I have uninstalled and reinstalled on Huawei P9 device. Any suggestions?

Casual Listener

Spotify keep pausing after playing for 30 seconds to a minute.  Not being used on any other device.  I have uninstalled and reinstalled on Huawei P9 device.  Any suggestions?

Joe

Community Legend

1566 Views

3 replies

0 likes

  • 1566 Views
  • 3 replies
  • 0 likes