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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6766 Views

0 replies

7 likes

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Solved!! Unable songs from an album that is supposed to be ..

Hello guys, I'm experiencing such a problem;I was waiting for an album for about 3 month, following artist, listening the songs that were out ect..And so, the album was released, my friends could listen to it freely, and I couldn't even see it, the s...

Newbie

Hello guys, I'm experiencing such a problem; I was waiting for an album for about 3 month, following artist, listening the songs that were out ect.. And so, the album was released, my friends could...

Tom

Community Legend

576 Views

1 replies

0 likes

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Spotify constantly freezing

During these few days, I have been experiencing some freezing issues with Spotify.Sometimes the player would freeze, but the player shows that it's still playing. When I tried "pausing" it, no response when clicking the pause button.The player also h...

Casual Listener

During these few days, I have been experiencing some freezing issues with Spotify. Sometimes the player would freeze, but the player shows that it's still playing. When I tried "pausing" i...

Tom

Community Legend

4543 Views

1 replies

6 likes

  • 4543 Views
  • 1 replies
  • 6 likes

Max volume doesn't work after the last update

Hey folks, After the last update, it's impossible to play music at max volume when the EQ is on. The music stops getting louder after I reach 75% or so, although the volume slider continues to go up. I reinstalled the app and turned EQ off and on aga...

Regular

Hey folks,   After the last update, it's impossible to play music at max volume when the EQ is on. The music stops getting louder after I reach 75% or so, although the volume slider continues ...

dankasl

Regular

1634 Views

8 replies

0 likes

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Cannot see who I'm following on app

Just downloaded the free version of Spotify on my Android phone. Feels very limited and I cannot follow friends (I click on their names and it takes me to "Your Likes") or see who I'm following (had to go on my Mac to actually follow friends). The ho...

Newbie

Just downloaded the free version of Spotify on my Android phone. Feels very limited and I cannot follow friends (I click on their names and it takes me to "Your Likes") or see who I'm following (had ...

MattSuda

Spotify Star

2469 Views

1 replies

0 likes

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Superuser Contribution Downloaded songs skip.....

Songs I have downloaded onto my phone skip like a scratched CD.They skip in the exact same place every time.It is almost every song I have on my phone that does it.I have gigaone internet so that's not the issue.

Casual Listener

Songs I have downloaded onto my phone skip like a scratched CD. They skip in the exact same place every time. It is almost every song I have on my phone that does it. I have gigaone internet so th...

user-removed

Not applicable

314 Views

1 replies

0 likes

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Superuser Contribution Downloaded songs showing as not downloaded

Hi,I downloaded a bunch of songs yesterday. They were all playing perfectly while my mobile data was off yesterday. Today when I opened Spotify, only ONE of the song shows as downloaded. All the rest it shows to download again. It's insane!I am on a ...

Newbie

Hi, I downloaded a bunch of songs yesterday. They were all playing perfectly while my mobile data was off yesterday. Today when I opened Spotify, only ONE of the song shows as downloaded. All the re...

stemeta

Regular

28678 Views

4 replies

4 likes

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Can't install the app. Error -18 (Not enough space)

A few days ago I found out that I was unable to update Spotify, yet, the phone always updated everything else. Always everything but Spotify, it said that there was not enough space in the SD, but i have 20 GB free! Also I have 2 GB free of internal ...

Casual Listener

A few days ago I found out that I was unable to update Spotify, yet, the phone always updated everything else. Always everything but Spotify, it said that there was not enough space in the SD, but i ...

MrPocketMonster

Casual Listener

790 Views

3 replies

0 likes

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Superuser Contribution I cant download any song

I can't download any, songThe spotify app download the first 3 songs and it just stuck in one song it just doesn't move

Newbie

I can't download any, song The spotify app download the first 3 songs and it just stuck in one song it just doesn't move

Leonardo

Roadie

310 Views

1 replies

0 likes

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Superuser Contribution Liking song from Daily Mix doesnt work if not on Spotify app

Hello,When I'm playing from my daily mix on Spotify, whilst open on the app, and I hear a song I like, I can press the heart button and it adds it to my songs automatically so I can listen to it later. However, if I go on another app, eg Google Chrom...

Casual Listener

Hello, When I'm playing from my daily mix on Spotify, whilst open on the app, and I hear a song I like, I can press the heart button and it adds it to my songs automatically so I can listen to it la...

Tomproberts

Casual Listener

528 Views

2 replies

0 likes

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Smaller album art after an update

Album art in the main player view got smaller after one of the updates few weeks ago on my LG K4 LTE (Android 5.1.1).It's now permanently rescaled to the same size like when the app detects Spotify running on a remote device, clearing the cache and r...

Visitor

Album art in the main player view got smaller after one of the updates few weeks ago on my LG K4 LTE (Android 5.1.1). It's now permanently rescaled to the same size like when the app ...

380 Views

0 replies

0 likes

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Superuser Contribution Updated App now.not connect at all

I have updated spotify app on my samsung galaxy and now it doesnet connect at all....i have uninstalled the app and reinstalled it....turned phone on and off....still no luck....please help!

Casual Listener

I have updated spotify app on my samsung galaxy and now it doesnet connect at all....i have uninstalled the app and reinstalled it....turned phone on and off....still no luck....please help!

Graybar80

Casual Listener

522 Views

4 replies

0 likes

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Superuser Contribution Playlist not updating on phone

My playlist is not updating or downloading new songs I add from my pc. The issue has been happing for the last week or so. I've rebooted the phone multiple times. The songs show up on my PC playlist but not on the phone. Any thoughts on fixing?

Newbie

My playlist is not updating or downloading new songs I add from my pc. The issue has been happing for the last week or so. I've rebooted the phone multiple times. The songs show up on my PC playlist ...

user-removed

Not applicable

424 Views

1 replies

0 likes

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Superuser Contribution Spotify Issues

Been having several issues with Spotify for a while now.1. Songs often just stop/pause midway through a track for no reason.2. Keeps unsaving all of my downloaded songs (2000+)3. Occasionally just glitches, songs skip almost like a scratched CD?I've ...

Newbie

Been having several issues with Spotify for a while now. 1. Songs often just stop/pause midway through a track for no reason. 2. Keeps unsaving all of my downloaded songs (2000+) 3. Occasionally j...

user-removed

Not applicable

571 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Music does not continue playing unless downloaded

If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to the next song, and that it is still playing, Not pa...

Newbie

If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to ...

andyknight1967

Newbie

927 Views

2 replies

1 likes

Android
Help
Music
phone
stop
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Solved!! Where is the queue list button

This is driving me mad. I am trying to convert from Google Plan and about to go back. I am using the play queue but I am not able to see the queue as a list - see attached screenshot, the queue list button is missing from top right of screen. Running...

Casual Listener

This is driving me mad.  I am trying to convert from Google Plan and about to go back.   I am using the play queue but I am not able to see the queue as a list - see attached screenshot, ...

Tom

Community Legend

1465 Views

7 replies

0 likes

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Why the **bleep** Spotify Premium keeps DELETING thousand of offline songs on my 2 offline devices?

Well, this is getting beyond annoying:I have spotify premium, regular payments, etc etc...I have 2 offline-enabled devices with a lot of offline music downloaded (a samsung galaxy S7 and a samsung galaxy tab s2)Every other day or so I find a number (...

Regular

Well, this is getting beyond annoying: I have spotify premium, regular payments, etc etc... I have 2 offline-enabled devices with a lot of offline music downloaded (a samsung galaxy S7 and a samsun...

Jacob

Community Legend

674 Views

3 replies

0 likes

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Spotify why has it stoped

Why am I receiving the message Spotify stopped how do I really start it on android

Casual Listener

Why am I receiving the message Spotify stopped how do I really start it on android

Tom

Community Legend

417 Views

2 replies

0 likes

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Pauses

Listenning to music and it just randomly stops.. its been 3 weeks! I tried pretty much everythng. Uninstall app. Restart phone. Logged out everywhere. Help.

Newbie

Listenning to music and it just randomly stops.. its been 3 weeks! I tried pretty much everythng. Uninstall app. Restart phone. Logged out everywhere. Help.

anbarasu

Casual Listener

653 Views

4 replies

1 likes

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Superuser Contribution Lockscreen Android - Issue and Suggested alternative layout

Hi, I have trouble the current layout of the lockscreen widget on my Samsung Galaxy S7. When I try to hit the next button, I often find myself accidentally hitting the album art icon, even when i think I'm clearly hitting the next button. The hit box...

Casual Listener

Hi,   I have trouble the current layout of the lockscreen widget on my Samsung Galaxy S7.   When I try to hit the next button, I often find myself accidentally hitting the album a...

Leonardo

Roadie

501 Views

1 replies

0 likes

Mobile
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