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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1165 Views

0 replies

5 likes

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Last.fm Wrong Username and Password Error

I am running Spotify on Android on my phone, and every time I open the app I receive a Last.fm error that says Wrong Username and Password. I don't want to scrobble from my phone. I've turned off Last.fm Scrobbling on my mobile device and I've logged...

Casual Listener

I am running Spotify on Android on my phone, and every time I open the app I receive a Last.fm error that says Wrong Username and Password. I don't want to scrobble from my phone. I've turned off Las...

tulusda

Newbie

2227 Views

4 replies

3 likes

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  • 4 replies
  • 3 likes

Spotify is always undownloading my saved music - sometimes logging me out altogether

I'm quickly running out of patience with this app. For the 3rd time in as many weeks, today I found all of the music stored on my phone with Spotify mysteriously undownloaded. This happens to me regularly, but with varying frequency - and when it bec...

Newbie

I'm quickly running out of patience with this app. For the 3rd time in as many weeks, today I found all of the music stored on my phone with Spotify mysteriously undownloaded. This happens to me regu...

783 Views

0 replies

2 likes

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  • 0 replies
  • 2 likes

No se reproducen las canciones en modo sin conexión.

Hola, tengo un Moto G Play. Y tengo ese problema, ya las descargué al almacenamiento interno, a la SD y hasta reinstale la app y el problema persiste. Exijo una solución ya.

Casual Listener

Hola, tengo un Moto G Play. Y tengo ese problema, ya las descargué al almacenamiento interno, a la SD y hasta reinstale la app y el problema persiste. Exijo una solución ya.

336 Views

0 replies

0 likes

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I got premium, but only can play music like free

I can't play the music that I want, only can play like a free account

Newbie

I can't play the music that I want, only can play like a free account

JFiveJ5

Newbie

515 Views

1 replies

0 likes

Premium
  • 515 Views
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  • 0 likes

Solved!! Gboad voice typing doesn't pause music anymore

I found out that Spotify on my Oneplus 3 doesn't pause anymore when I press the microphone button on Gboard to activate voice typing. When I hit the mic button, the music just keeps on playing. I used that in the past so I know that this was working ...

Roadie

I found out that Spotify on my Oneplus 3 doesn't pause anymore when I press the microphone button on Gboard to activate voice typing. When I hit the mic button, the music just keeps on playing. &nbs...

goldengoal11

Casual Listener

3292 Views

5 replies

2 likes

gboard
mute
pause
voice typing
  • 3292 Views
  • 5 replies
  • 2 likes

Android unit does loggin as Premium user

My Android Samsung Galaxy S7 with the lates app says I only have the free version of spotify. If I loggin on my account on the web it's a Premium account. I have logged out no difference. Reinstalled the app, no difference. This problem started a cou...

Casual Listener

My Android Samsung Galaxy S7 with the lates app says I only have the free version of spotify. If I loggin on my account on the web it's a Premium account. I have logged out no difference. Reinstalled...

Joe

Community Legend

513 Views

3 replies

0 likes

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Importing local files to PC Desktop Client

Hi, The last few months I;ve been unable to import my local files into spotify from my NAS. The import starts then slows down, then the cpu and memory usages of Spotify starts to climb to a point where my pc locks up. Even tried copying some of the f...

Regular

Hi, The last few months I;ve been unable to import my local files into spotify from my NAS.   The import starts then slows down, then the cpu and memory usages of Spotify starts to climb to a ...

Joe

Community Legend

530 Views

3 replies

0 likes

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the app shuts down

The spotify app shuts down randomly with no reason.I use fairly new phone ie Huawei P9 Lite (with Android 6.0).This is the only app with such a problem. I ve checked RAM memory and there is plenty of it. The problem started after last update.What's w...

Casual Listener

The spotify app shuts down randomly with no reason. I use fairly new phone ie Huawei P9 Lite (with Android 6.0). This is the only app with such a problem. I ve checked RAM memory and there is plent...

jbrady

Casual Listener

295 Views

1 replies

0 likes

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  • 1 replies
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Sd storage Problems

Hi,I have a Sony xz mobile Phone and struggling to store on sd card. I have tried to delete Cache of Spotify App, to reinstall Spotify App, to manually delete the Spotify folder under Android /data and to Use another sd card As well As setting downlo...

Newbie

Hi, I have a Sony xz mobile Phone and struggling to store on sd card. I have tried to delete Cache of Spotify App, to reinstall Spotify App, to manually delete the Spotify folder under Android /da...

228 Views

0 replies

0 likes

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Cant download

Whenever i try to download it, it says google authentication is required. Ive logged into both google and made my own spotify account, but it still says it...im getting really upset and impatient.

Newbie

Whenever i try to download it, it says google authentication is required. Ive logged into both google and made my own spotify account, but it still says it...im getting really upset and impatient.

Lovatic4life125

Roadie

988 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Play local music

I download music directly to my phone through websites and spotify. I want to play these songs on spotify along with my spotify songs without using a computer. I do have premium

Casual Listener

I download music directly to my phone through websites and spotify. I want to play these songs on spotify along with my spotify songs without using a computer. I do have premium

Joe

Community Legend

273 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Mancanza album

"Stanotte è uscito un'album e ho notato che in molti lo hanno sia chi ha spotify premium che quello gratis, a me non è uscito, proprio non c'è! Ho provato a scansionare l'album da un altro telefono ma compaiono solo le 4 canzoni già uscite in precede...

Newbie

"Stanotte è uscito un'album e ho notato che in molti lo hanno sia chi ha spotify premium che quello gratis, a me non è uscito, proprio non c'è! Ho provato a scansionare l'album da un altro telefono m...

231 Views

0 replies

0 likes

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album art

Why is the album art keep disappearing everytime i use the offline mode??

Newbie

Why is the album art keep disappearing everytime i use the offline mode??

166 Views

0 replies

0 likes

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Stops playing after ads (mobile, pc, and Chromecast)

It started doing this a couple weeks ago, I haven't had any problems the past couple of years using the app. It will either finish the add and then not continue to the music or it won't even start the add but it's on the screen. It does it most often...

Casual Listener

It started doing this a couple weeks ago, I haven't had any problems the past couple of years using the app. It will either finish the add and then not continue to the music or it won't even start th...

256 Views

0 replies

0 likes

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Solved!!Superuser Contribution Playlist gone

Tengo muchas listas de canciones en mi cuenta y hace como una semana me di cuenta que una de las primeras listas que hice ya no estaba, revisando más a fondo vi que no era la única lista que desaparecióEs importante decir que las listas pérdidas son ...

Casual Listener

Tengo muchas listas de canciones en mi cuenta y hace como una semana me di cuenta que una de las primeras listas que hice ya no estaba, revisando más a fondo vi que no era la única lista que desapare...

Dentarx

Casual Listener

467 Views

2 replies

0 likes

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  • 2 replies
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Canceled my subscription and now my music won't play

I canceled my premium subscription. Now none of the music will play. Nothing I have downloaded will play. Neither will any of the music on the radio stations. I have updated it. Even uninstalled and re installed the app. Still nothing! I love Spotify...

Casual Listener

I canceled my premium subscription. Now none of the music will play. Nothing I have downloaded will play. Neither will any of the music on the radio stations. I have updated it. Even uninstalled and ...

Joe

Community Legend

317 Views

3 replies

0 likes

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Spotify closes After 10 seconds

Hello,i've got the problem that every time i use Spotify and i leave the app to do something else, the Spotify App closes completly after 10 seconds? Thanks for your help

Visitor

Hello, i've got the problem that every time i use Spotify and i leave the app to do something else, the Spotify App closes completly after 10 seconds? Thanks for your help

gryffyn

Roadie

272 Views

1 replies

0 likes

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Longshot question about headset

I am looking for Bluetooth Earbuds suitable for exercise which are suitable for exercise however the biggest thing is that they HAVE to be compatible with Andriod and Spotify. I have been looking at: https://www.amazon.co.uk/Betron-Bluetooth-Earphone...

Casual Listener

I am looking for Bluetooth Earbuds suitable for exercise which are suitable for exercise however the biggest thing is that they HAVE to be compatible with Andriod and Spotify.   I have been lo...

detective889

Roadie

346 Views

3 replies

0 likes

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Wäre deinstallieren

Hallo wie kann ich in meinem Spotify vermeiden das es mich dauernd fragt ob ich mit waze verbinden will? Ich will das nicht, das echt nervig , Antwort bitte auf deutsch , danke

Newbie

Hallo wie kann ich in meinem Spotify vermeiden das es mich dauernd fragt ob ich mit waze verbinden will? Ich will das nicht, das echt nervig , Antwort bitte auf deutsch , danke 🙂

gryffyn

Roadie

3192 Views

2 replies

0 likes

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Move to SD impossible on a small screen

I use Spotify on my Android car radio. Due to the small internal storage I would like to move my offline music to SD card. I see the option but because of the small screen, I can't reach the confirm-button. Is there any other way to do so or can you ...

Newbie

I use Spotify on my Android car radio. Due to the small internal storage I would like to move my offline music to SD card. I see the option but because of the small screen, I can't reach the confirm-...

177 Views

0 replies

0 likes

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