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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5875 Views

0 replies

7 likes

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Superuser Contribution Cant properly share on Twitter

Hello, first of all, sorry if you don't understand something, as english is not my native language. So, everything was going fine, one day I just deactivated my twitter account for a week or so, then reactivated it, now Spotify is not listed in the a...

Casual Listener

Hello, first of all, sorry if you don't understand something, as english is not my native language.   So, everything was going fine, one day I just deactivated my twitter account for a week or...

geppinger

Newbie

611 Views

3 replies

0 likes

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Music stops playing

Sometimes I'm listening to a playlist, and all of a sudden, next song would stop.Why is this happening?Anything I can do?I've got a Xiaomi Redmi Pro and Spotify version 8.4.0.539armV7

Casual Listener

Sometimes I'm listening to a playlist, and all of a sudden, next song would stop. Why is this happening?Anything I can do? I've got a Xiaomi Redmi Pro and Spotify version 8.4.0.539armV7

Spotiyboy

Regular

732 Views

3 replies

0 likes

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Someone please help me remove this device

This device (screenshot included) keeps hijacking my account and changing my music when I listen as well as deleting my saved songs. It's always playing Spanish music and I've tried changing my password, and removing it from offline devices and tried...

Newbie

This device (screenshot included) keeps hijacking my account and changing my music when I listen as well as deleting my saved songs. It's always playing Spanish music and I've tried changing my passw...

Tom

Community Legend

294 Views

1 replies

0 likes

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Superuser Contribution "Added Recently" sorting function does not work correctly between Desktop and Android

If i add a song on the desktop app it wont register as a recently added song on my android. It does add to the playlist, but it does not go to the top of my list on the android. If i sort by "Recently added" on the the mobile it just ends up somewher...

Newbie

If i add a song on the desktop app it wont register as a recently added song on my android. It does add to the playlist, but it does not go to the top of my list on the android. If i sort by "Recentl...

kardi13

Newbie

593 Views

2 replies

0 likes

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Solved!! [Android][Offline] I can't listen music from my computer on my cellphone

I'm facing a problem , i have a couple of musics on my desktop and sync. with my computer and i'm able to listen normally , the problem occours when i try to use the offilne option on my cellphone and it's say " This song isn't Available" , i'm alred...

Casual Listener

I'm facing a problem , i have a couple of musics on my desktop and sync. with my computer  and i'm able to listen normally , the problem occours when i try to use the offilne option on my cellph...

Joe

Community Legend

1018 Views

5 replies

0 likes

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Superuser Contribution Wi-fi

Meu spotify não está funcionando no wi-fi da minha casa, só nos dados móveis.

Newbie

Meu spotify não está funcionando no wi-fi da minha casa, só nos dados móveis.

user-removed

Not applicable

383 Views

1 replies

0 likes

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Superuser Contribution Spotify keeps pausing after a few seconds

Spotify keep pausing after playing for 30 seconds to a minute. Not being used on any other device. I have uninstalled and reinstalled on Huawei P9 device. Any suggestions?

Casual Listener

Spotify keep pausing after playing for 30 seconds to a minute.  Not being used on any other device.  I have uninstalled and reinstalled on Huawei P9 device.  Any suggestions?

Joe

Community Legend

1567 Views

3 replies

0 likes

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Superuser Contribution My Downloaded Musics Lost!

I have a Premium Account and I downloaded hundreds of songs. I turned off my device while I was listening to music from the Spotify and when I turned on I see my Musics lost and I must download they again. But my device's memory same. So I understand...

Newbie

I have a Premium Account and I downloaded hundreds of songs. I turned off my device while I was listening to music from the Spotify and when I turned on I see my Musics lost and I must download they ...

user-removed

Not applicable

364 Views

1 replies

0 likes

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[BUG] [Android] Spotify Connect Volume Bug

Hello Spotify,I have Sonos speakers connected to my Spotify app on my Google Pixel and when I go to change the volume in the app, it defaults to zero volume and essentially mutes my Sonos speakers. Once I turn the volume up it applies, but whenever I...

Casual Listener

Hello Spotify, I have Sonos speakers connected to my Spotify app on my Google Pixel and when I go to change the volume in the app, it defaults to zero volume and essentially mutes my Sonos speakers....

390 Views

0 replies

0 likes

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Questions regarding downloads

New to Spotify on trial. I only need to download songs on to my phone for offline playback, not my desktop. Q1. Am I correct in saying that if I click download on a playlist on my desktop app, it stores the file to my desktops hard drive, and that me...

Newbie

New to Spotify on trial. I only need to download songs on to my phone for offline playback, not my desktop.   Q1. Am I correct in saying that if I click download on a playlist on my deskt...

Joe

Community Legend

477 Views

1 replies

0 likes

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PROBLEM WITH ONE ALBUM

Hello, sorry for my bad english (i'm italian, yes pizza pepperoni xdxd)I'm playing a album "ZZALA" on my s7 and so far so good.*Open Spotify*Click on a random song on the album and MAGIC no song starts except one, ok this is funny for what i'm playin...

Visitor

Hello, sorry for my bad english (i'm italian, yes pizza pepperoni xdxd) I'm playing a album "ZZALA" on my s7 and so far so good. *Open Spotify* Click on a random song on the album and MAGIC no son...

Tom

Community Legend

633 Views

6 replies

0 likes

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Solved!! Downloads section in Your Music / Your Library

Hi,A friend of mine just showed to me that he has a “folder“ called downloads on his iPhone. It's missing on my Android device. Can somebody tell my why?Thanks

Visitor

Hi, A friend of mine just showed to me that he has a “folder“ called downloads on his iPhone. It's missing on my Android device. Can somebody tell my why? Thanks

MattSuda

Spotify Star

1244 Views

3 replies

0 likes

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Solved!! Family account not recognized as Premium in Android app

Hi, My account (peter.wall) was upgraded from a Free to a Premium through being made part of a family account. It is not the admin account. This works well on my PC with all the added features of Premium showing OK. On my android phone (OneplusOne an...

Casual Listener

Hi,   My account (peter.wall) was upgraded from a Free to a Premium through being made part of a family account. It is not the admin account. This works well on my PC with all the added featur...

user-removed

Not applicable

1103 Views

4 replies

0 likes

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No 'Edit' button on the Playlist Options for rearranging songs and deleted songs

Whenever I want to rearrange the songs on the playlist. I can't because there is no edit button to rearrange the songs. I press the 3-dotted button and it comes up with no 'edit' button. I even used the 3-dotted button on the songs themselves and the...

Newbie

Whenever I want to rearrange the songs on the playlist. I can't because there is no edit button to rearrange the songs. I press the 3-dotted button and it comes up with no 'edit' button. I even used ...

phate0472

Regular

2125 Views

2 replies

1 likes

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Superuser Contribution Spotify randomly switches from my desktop to my phone when the app is running on my Galaxy S7

Hi There, I have been using spotify for a few years now and never ran into any problems with any of your softwares. A couple days ago I noticed if I have the spotify app running on my phone and I open up spotify on one of my other devices, such as my...

Newbie

Hi There,   I have been using spotify for a few years now and never ran into any problems with any of your softwares. A couple days ago I noticed if I have the spotify app running on my phone ...

user-removed

Not applicable

343 Views

1 replies

0 likes

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Superuser Contribution offline mode and "go to album/ go to artist"

So when in offline mode and i bring up the settings for any song. The "go to album" and "go to artist" selections are greyed out and unclickable. Should it be like this? Even if you don't have the whole album it could list what's there.

Visitor

So when in offline mode and i bring up the settings for any song. The "go to album" and "go to artist" selections are greyed out and unclickable. Should it be like this? Even if you don't have the wh...

user-removed

Not applicable

374 Views

1 replies

0 likes

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Downloaded songs not showing.

I have a couple of playlists that I have downloaded all the songs, about 1700 songs in total. I am often out of coverage, so need these downloads. Today when I went into the downloaded playlist, the songs were in the playlist however instead of havin...

Newbie

I have a couple of playlists that I have downloaded all the songs, about 1700 songs in total. I am often out of coverage, so need these downloads.   Today when I went into the downloaded playl...

TheMonarch86

Casual Listener

14979 Views

10 replies

9 likes

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Solved!! Spotify on Android Auto Will Not Load Properly.

Lately when I connect my Galaxy S5 to my 2017 Accord I get a "Spotify Doesn't Seem to be Working Right Now" error message on my interface. When I click the menu button it just stays loading.The only way I can get it to work is if I delete my cache/sa...

Newbie

Lately when I connect my Galaxy S5 to my 2017 Accord I get a "Spotify Doesn't Seem to be Working Right Now" error message on my interface. When I click the menu button it just stays loading. The o...

Poo4u

Casual Listener

209538 Views

98 replies

27 likes

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Syncing/downloading tracks on multiple devices

I've signed in on multiple devices. I want to be able to download specific tracks to one device rather then having them download on both devices.At the moment when I put device 1 in offline mode and download tracks on device 2, then switch device 1 i...

Casual Listener

I've signed in on multiple devices. I want to be able to download specific tracks to one device rather then having them download on both devices. At the moment when I put device 1 in offline mode an...

fredsinator

Casual Listener

13416 Views

2 replies

0 likes

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Oneplus 3T, "no internet connection" on wfi

I have had the Oneplus 3T for a couple months now, and ever since I got it I have been having problems with my Spotify. The app says I have no internet connection when I am definitely connected to the wifi with working internet! This mean that it can...

Regular

I have had the Oneplus 3T for a couple months now, and ever since I got it I have been having problems with my Spotify.   The app says I have no internet connection when I am definitely connec...

BelgiumGuy

Newbie

1326 Views

1 replies

2 likes

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