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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39594 Views
  • 65 replies
  • 25 likes
  • 39594 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876227 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876227 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26047 Views
  • 4 replies
  • 0 likes
  • 26047 Views
  • 4 replies
  • 0 likes

Downloaded Albums no longer appear in Downloads listing, but app still using 1.5 GB of data storage.

OK, so all the albums I downloaded to the phone for offline listening no longer appear in the listing when filtering albums for Downloads. When I open up Android settings and look, the Spotify app is still using 1.5 GB of disk storage. So the downloa...

  • Newbie
  • OK, so all the albums I downloaded to the phone for offline listening no longer appear in the listing when filtering albums for Downloads. When I open up Android settings and look, the Spotify app is...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

"Play" function doesn't stay on after tap

I'm using version 5.5.0.562 beta, and whenever I tap on the play button, the song plays for half a second and then automatically pauses.I used the app an hour ago and everything was OK.After it started I removed the app and installed a newer version,...

  • Casual Listener
  • I'm using version 5.5.0.562 beta, and whenever I tap on the play button, the song plays for half a second and then automatically pauses. I used the app an hour ago and everything was OK. After ...
  • neitley
  • Casual Listener
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

My music keeps pausing after each song, when I'm not on the app

I already tried to reach install the appI have tried to change certain settingsNothing works besides me leaving my screen on and on the app. This is the solution I found, but really, is that even necessary. The issue has been happening for the past t...

  • Newbie
  • I already tried to reach install the app I have tried to change certain settings Nothing works besides me leaving my screen on and on the app. This is the solution I found, but really, is that ...
  • Joe
  • Community Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • pausing
    problems
  • 409 Views
  • 1 replies
  • 0 likes

Spotify won't load offline songs

I bought a 16GB micro SD card just to download songs for my phone - which was getting too much load. During the tranfer from phone to SD, my card got corrupted and I had to format it. Since then I'm trying everything to download the songs to my SD ca...

  • Casual Listener
  • I bought a 16GB micro SD card just to download songs for my phone - which was getting too much load. During the tranfer from phone to SD, my card got corrupted and I had to format it.   Since ...
  • Bittencourt
  • Spotify Star
  • 419 Views
  • 3 replies
  • 0 likes
  • 419 Views
  • 3 replies
  • 0 likes

Brauche Hilfe bei Spotify fürs Android

Ich habe seit neustem Probleme mit Spotify auf meinem Handy. Da ich Spotify Premium habe, habe ich meine Playlist heruntergeladen. und kann dann auch Offline hören doch wenn ich mein Handy komplett ausschalte und wieder anmache und Spotify öffne dann...

  • Newbie
  • Ich habe seit neustem Probleme mit Spotify auf meinem Handy. Da ich Spotify Premium habe, habe ich meine Playlist heruntergeladen. und kann dann auch Offline hören doch wenn ich mein Handy komplett a...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Spotify is extra slow, does not respond, undownloads playlists etc.

For a few weeks my spotify has become really bad. Normally when i left the house, i would just start up spotify and then shuffle one of my playlists. Nowadays this has turned into a struggle. Often when i start spotify, i need 3 to 5 minutes until i ...

  • Casual Listener
  • For a few weeks my spotify has become really bad. Normally when i left the house, i would just start up spotify and then shuffle one of my playlists. Nowadays this has turned into a struggle. Often w...
  • 515 Views
  • 0 replies
  • 2 likes
  • 515 Views
  • 0 replies
  • 2 likes

Unsave From Android Notification Bug

The unsave button does not work in the Android Notification pane. You can tap the + symbol, which becomes a √, indicating the track has been saved to your music. Tapping the √ should remove the song, indicating the change by returning to a +, but it ...

  • Regular
  • The unsave button does not work in the Android Notification pane. You can tap the + symbol, which becomes a √, indicating the track has been saved to your music. Tapping the √ should remove the song,...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Can not get the 99cents 4 3 months

Can someone please help me I cannot get to the 99 Cent free for 3 months premium Spotify it is saying that I that I am ineligible for it now with Spotify email me a email saying that I could get it what is wrong can anybody help me thank you

  • Gig Goer
  • Can someone please help me I cannot get to the 99 Cent free for 3 months premium Spotify it is saying that I that I am ineligible for it now with Spotify email me a email saying that I could get it w...
  • richiebr88
  • Gig Goer
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Solved!! Can not get the 99cents 4 3 months

Spotfire wrote me an email saying that I could get Spotify premium for $0.99 for 3 months what is wrong it is not working it says unfortunately I'm unavailable for that

  • Gig Goer
  • Spotfire wrote me an email saying that I could get Spotify premium for $0.99 for 3 months what is wrong it is not working it says unfortunately I'm unavailable for that
  • richiebr88
  • Gig Goer
  • 818 Views
  • 5 replies
  • 0 likes
  • 818 Views
  • 5 replies
  • 0 likes

Navigate through Spotify with pad, joystick,...

Hello, I use a mini bluetooth gamepad attached to the steering wheel of my car to control some phone features while driving without having to use the touchscreen and thus avoiding paying too much attention to the phone.Navigating through Spotify list...

  • Casual Listener
  • Hello, I use a mini bluetooth gamepad attached to the steering wheel of my car to control some phone features while driving without having to use the touchscreen and thus avoiding paying too much att...
  • 887 Views
  • 0 replies
  • 1 likes
  • Android 5.0.1 pad navigation
  • 887 Views
  • 0 replies
  • 1 likes

You can see the lyrics on the cell as in the computer?

You can see the lyrics on the cell as in the computer? Becouse I want see the letters

  • Newbie
  • You can see the lyrics on the cell as in the computer? Becouse I want see the letters
  • Joe
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Pressing play on an Android Wear device resumes music on the phone, not on a Spotify Connect device

The Spotify app for Android allows controlling the music playing on a desktop computer, console or the like via Spotify Connect. Similarly, the app allows controlling the music on the phone via an Android Wear device, such as a smartwatch. However, y...

  • Music Fan
  • The Spotify app for Android allows controlling the music playing on a desktop computer, console or the like via Spotify Connect. Similarly, the app allows controlling the music on the phone via an An...
  • 336 Views
  • 0 replies
  • 0 likes
  • android wear
  • 336 Views
  • 0 replies
  • 0 likes

Allways Shuffle!

I´ve a problem on my Android divece.Shuffle is allways activated and if i´d like to deactevate it there comes a massage you need Premium to use this funktion.What kann i do? I have no Premium.

  • Newbie
  • I´ve a problem on my Android divece. Shuffle is allways activated and if i´d like to deactevate it there comes a massage you need Premium to use this funktion. What kann i do?   I have no Pr...
  • Joe
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Premium summer discount

I just bought premium summer discount , (3 months for $9.99) but when I got my receipt it said I just got regular premium for 9.99 and will be charged monthly. How do I know if I really got the summer discount??

  • Casual Listener
  • I just bought premium summer discount , (3 months for $9.99) but when I got my receipt it said I just got regular premium for 9.99 and will be charged monthly. How do I know if I really got the summe...
  • 516 Views
  • 0 replies
  • 0 likes
  • Payment
    Premium
    summer
  • 516 Views
  • 0 replies
  • 0 likes

Problem with my music

Good Morning! I have a very serious problem: I have Spotify Premium and often nothing, playlists are added to my music without my having done anything! What can it be? Can someone help me???

  • Newbie
  • Good Morning! I have a very serious problem:   I have Spotify Premium and often nothing, playlists are added to my music without my having done anything! What can it be? Can someone help me???
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Solved!! Sound quality is distorted on bluetooth

I just updated my Nexus 5 (2013) to Android 6.0.1 and now on my LG 730 bluetooth headphones the sound is distorted. Adjustding the volume from either my phone or the headphones does not fix the problem. I understand that having a nexus phone and gett...

  • Music Fan
  • I just updated my Nexus 5 (2013) to Android 6.0.1 and now on my LG 730 bluetooth headphones the sound is distorted. Adjustding the volume from either my phone or the headphones does not fix the probl...
  • KyleJ
  • Newbie
  • 6439 Views
  • 3 replies
  • 0 likes
  • 6439 Views
  • 3 replies
  • 0 likes

Spotify Connect Problem

Hello, I have a serious problem with spotify connect. While I listen my tracks, suddenly it asks select your mobile and it changes the track that I listen. When it asks select your mobile I see second device which called XT-1040 but I have no idea ab...

  • Newbie
  • Hello,   I have a serious problem with spotify connect. While I listen my tracks, suddenly it asks select your mobile and it changes the track that I listen. When it asks select your mobile I ...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Spotify App verschwindet bei Android Handy

Hallo,ich besitze ein OnePlus One mit der CyanogenMod, und habe folgendes Problem:Seit jeher kann ich nach einer erfolgreichen Installation von Spotify die App nach wenigen Minuten bis Stunden nicht mehr auf dem Home Screen, noch in der APP Liste des...

  • Casual Listener
  • Hallo, ich besitze ein OnePlus One mit der CyanogenMod, und habe folgendes Problem: Seit jeher kann ich nach einer erfolgreichen Installation von Spotify die App nach wenigen Minuten bis Stunden ni...
  • Joe
  • Community Legend
  • 694 Views
  • 5 replies
  • 0 likes
  • 694 Views
  • 5 replies
  • 0 likes

Android & iOS: Doesn't play next song automatically

When a song is finished, it just stops playing, then nothing more. Pause button is visible. Progress bar says 0 or 1 seconds left of song. Must press next manually for something to happen. This bug happens on Android and iOS. It is very annoying to p...

  • Roadie
  • When a song is finished, it just stops playing, then nothing more. Pause button is visible. Progress bar says 0 or 1 seconds left of song. Must press next manually for something to happen. This ...
  • bakkerl
  • Regular
  • 442 Views
  • 1 replies
  • 2 likes
  • 442 Views
  • 1 replies
  • 2 likes

Black screen after logging in

Hi, I am currently trying to sign into Spotify so my mother can use the music app on holiday, each time I enter my log in details the screen goes black and reverts to the home screen picture. The phone is a Samsung s5 , I have watched every YouTube c...

  • Newbie
  • Hi, I am currently trying to sign into Spotify so my mother can use the music app on holiday, each time I enter my log in details the screen goes black and reverts to the home screen picture. The pho...
  • Bittencourt
  • Spotify Star
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes