Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Please make the Android app more usable for a big tablet screen. Ideas: Static navigation bar on the left like in Windows Desktop app.Playlist / Album / Artist view on the left hand side and their regarding songs on the right - both viewable and scro...
Please make the Android app more usable for a big tablet screen. Ideas: Static navigation bar on the left like in Windows Desktop app. Playlist / Album / Artist view on the left hand s...
Community Legend
311 Views
1 replies
0 likes
Where the songs are saved in mi mobile o in the app?
Where the songs are saved in mi mobile o in the app?
Newbie
526 Views
2 replies
0 likes
Hi all,Why in spotify i cant listen all playlist i have at same time, continuous or random?
Hi all, Why in spotify i cant listen all playlist i have at same time, continuous or random?
Casual Listener
338 Views
2 replies
0 likes
Too whom it may concern I'm a little lost on this subject I have been trying to get RUSH'S ALBUM ALL THE WORLDS A STAGE PUT BACK on my playlist I got in touch with Spotify support and they gave me a link which I could download it only gave one song n...
Too whom it may concern I'm a little lost on this subject I have been trying to get RUSH'S ALBUM ALL THE WORLDS A STAGE PUT BACK on my playlist I got in touch with Spotify support and they gave me a ...
Casual Listener
390 Views
2 replies
0 likes
Cuando mi celular no esta conectado a una red wifi y ya me ha acabado la capacidad de navegacion de mi plan ya no puedo buscar canciones, el problema se presenta hace aproximadamente un mes, ya lo desisntale 4 veces y lo pobre en mi nuevo celular y t...
Cuando mi celular no esta conectado a una red wifi y ya me ha acabado la capacidad de navegacion de mi plan ya no puedo buscar canciones, el problema se presenta hace aproximadamente un mes, ya lo de...
223 Views
0 replies
0 likes
I've had this intermittent yet reaccuring issue for some time now. It seems like every other update to the spotify app on my S7 Edge keeps changing the default storage option from SD card back to the phone storage ON ITS OWN. Requiring me to switch i...
I've had this intermittent yet reaccuring issue for some time now. It seems like every other update to the spotify app on my S7 Edge keeps changing the default storage option from SD card back to the...
Music Fan
1038 Views
1 replies
0 likes
I need Spotify phone number
I need Spotify phone number
Music Fan
617 Views
3 replies
0 likes
Hello.I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step...- I have Macbook Pro, Samsung S7 Edge and already mentioned AVR,- Denon is turned off, Spotify on Macbook and Samsung ...
Hello. I have a problem with my Denon AVR-X3100 receiver (or maybe with Spotify on Android app?). Let me explain this step by step... - I have Macbook Pro, Samsung S7 Edge and already mentioned AVR...
Music Fan
748 Views
1 replies
0 likes
I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer and but them pack from my computer after resetting my phone...
I want to delete all things in my android phone. But i really dont want to redownload all the spotify songs. I cant find where does the songs storage. Can i just copy the data to my computer &nb...
Community Legend
345 Views
2 replies
0 likes
HeyyI recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story)Anyway, the website accepts my new password but the app doesn't ! What do I do?! Help please !Edit: reins...
Heyy I recently had to change my password after my lower left corner of the screen broke and my uppercase icon is no longer accessible(long story) Anyway, the website accepts my new password but th...
Newbie
1088 Views
10 replies
0 likes
Hi, I am connected via bluetooth (RSAP) and via WLAN to my Car (Skoda Superb). I need WLAN, because my car is using the sim card and my phone does not have a connection to the internet any more. Once I´m connected to the WLAN spot in my car, spotify ...
Hi, I am connected via bluetooth (RSAP) and via WLAN to my Car (Skoda Superb). I need WLAN, because my car is using the sim card and my phone does not have a connection to the internet any more. ...
Casual Listener
733 Views
2 replies
0 likes
While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips on and on and on. Only resetting my phone workes. HT...
While on the run and listening to spotify, suddenly tracks start skipping. Hundreds of tracks without stopping (coast enormous lots of mb's!). Even after stopping the app spotify restarts and skips o...
Roadie
254 Views
1 replies
0 likes
Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/7 so I can use Spotify Connect anytime to play/stop...
Hi. I have an issue with Spotify Connect. I wanted to do a "Ghetto Chromecast audio" so I took my old Galaxy Ace 2 and connected it to the speaker and power source. I wanted it to be hooked there 24/...
Regular
599 Views
2 replies
0 likes
I am currently using the not premium version and I have premium included in my fido plan. How do I upgrade to premium. I log in through facebook and I have tried registering again it doesnt give me the option to link my fido account. It has been a hu...
I am currently using the not premium version and I have premium included in my fido plan. How do I upgrade to premium. I log in through facebook and I have tried registering again it doesnt give me t...
Casual Listener
572 Views
3 replies
0 likes
Hi,I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than spotify but when I tried to compare quality on pc, t...
Hi, I found Tidal and I wanted to try it. That app is not as good as spotify BUT there is a one big problem. I have both set on 320kbps bitrate (eq off) and Tidal sounds much better on my phone than...
850 Views
0 replies
0 likes
When i lock the screen after the song is finished, it does not change to the next one. I have to unlock it and then it will start working again. I tried to search the web and the community, i found that there are other people with the same issue, but...
When i lock the screen after the song is finished, it does not change to the next one. I have to unlock it and then it will start working again. I tried to search the web and the community, i found t...
Casual Listener
345 Views
2 replies
0 likes
I couldn't log in with my FB account into the app after returning ti the free version (bank account changes etc. Unfinished). A notification saying I'm in a different country appeared. I'm from SK, I lived in Spain for half a year, used the app perfe...
I couldn't log in with my FB account into the app after returning ti the free version (bank account changes etc. Unfinished). A notification saying I'm in a different country appeared. I'm from SK, I...
Not applicable
247 Views
1 replies
0 likes
Slightly tricky one to describe, but this is 100% reproducable. Have the same problem on Nexus 5 and 5x running latest Android. Been happening for months so rolled through a few versions of Spotify. Hadn't reported it yet as I presumed it'd just get ...
Slightly tricky one to describe, but this is 100% reproducable. Have the same problem on Nexus 5 and 5x running latest Android. Been happening for months so rolled through a few versions of Spot...
403 Views
0 replies
0 likes
Hi, I can't seem to delete a device from my account. I have deleted all off-line devices, used the sign out everywhere button and changed my password multiple times but nothing works. When I sign back in they are still there. It's a ps3 account and I...
Hi, I can't seem to delete a device from my account. I have deleted all off-line devices, used the sign out everywhere button and changed my password multiple times but nothing works. When I sign bac...
Newbie
262 Views
1 replies
0 likes
What's up? So I've got a Droid Incredible and have been streaming spotify over wi-fi through my work's wi-fi and probablly about 10 times a day Spotify will just stop playing and usually pick it back up in a about a minute. It's just getting really a...
What's up? So I've got a Droid Incredible and have been streaming spotify over wi-fi through my work's wi-fi and probablly about 10 times a day Spotify will just stop playing and usually pick i...
Roadie
1872 Views
4 replies
2 likes
