Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
118341 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
238423 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
599304 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
491895 Views
581 replies
42 likes
Am premium spotify user. have a Huawei P8. Has been working flawlessly for months. now when I'm trying to update playlists screen sticks at 'waiting to download'. Have followed all instructions on this page...https://community.spotify.com/t5/Help-And...
Am premium spotify user. have a Huawei P8. Has been working flawlessly for months. now when I'm trying to update playlists screen sticks at 'waiting to download'. Have followed all instructions on th...
Community Legend
582 Views
3 replies
0 likes
Hallo, ich nutze Spotify Premium auf dem Samsung Galaxy s6 (interner Speicher) und auf dem alten Galaxy s2 (externer Speicher, der aber von Spotify nicht zum Speichern erkannt wird). Meine Frage ist: Kann ich Playlists auf dem S2 (externe Speicherkar...
Hallo, ich nutze Spotify Premium auf dem Samsung Galaxy s6 (interner Speicher) und auf dem alten Galaxy s2 (externer Speicher, der aber von Spotify nicht zum Speichern erkannt wird). ...
449 Views
0 replies
0 likes
I couldn't find the right place for this, and Spotify doesn't seem to have an option to contact them - but Queens of the Stone Age - Songs for the Deaf(international explicit version) has the track names wrong - I was listening to first it giveth and...
I couldn't find the right place for this, and Spotify doesn't seem to have an option to contact them - but Queens of the Stone Age - Songs for the Deaf(international explicit version) has the track n...
Community Legend
479 Views
1 replies
0 likes
Hi...I'm a Spotify Premium member & are currently utilizing an LG Android/Smartphone device..The problem I am experiencing is that when I click on the Audiographic Musical Map Of The World to see what are countries are listening too ..when the map ap...
Hi...I'm a Spotify Premium member & are currently utilizing an LG Android/Smartphone device..The problem I am experiencing is that when I click on the Audiographic Musical Map Of The World to see...
Community Legend
712 Views
6 replies
0 likes
I cannot make my payment and its killing me. I had to change my debit card info and now it wont take the new info. Help. I have verified all info. Address and debit card # and it wont work. I called my back and they said its spotify who is reverting ...
I cannot make my payment and its killing me. I had to change my debit card info and now it wont take the new info. Help. I have verified all info. Address and debit card # and it wont work. I called ...
Community Legend
501 Views
1 replies
0 likes
I open spotify, but i try to click menu, or anything for that matter, it close the app. Just got a new phone, but still works on old device
I open spotify, but i try to click menu, or anything for that matter, it close the app. Just got a new phone, but still works on old device
Community Legend
583 Views
1 replies
0 likes
Just this year spotify stopped working, doesn't matter if I'm on wifi or 4glte when I try to play a song or a playlist it says the song is unavailable. Don't really know how to fix it at all plz help, aslo I am not willing to download the music takes...
Just this year spotify stopped working, doesn't matter if I'm on wifi or 4glte when I try to play a song or a playlist it says the song is unavailable. Don't really know how to fix it at all plz help...
382 Views
0 replies
0 likes
Hallo, habe mir ein HTC ONE V mit Android 4.0.3 zugelegt und wollte gerne auf diesen meinen Spotify Premium Account nutzen. Doch Spotify öffnet sich und zeigt mir nur zwei Spalten an, weiter nichts. Eine Fehlermeldung bekomme ich nicht. Auch Deinstal...
Hallo, habe mir ein HTC ONE V mit Android 4.0.3 zugelegt und wollte gerne auf diesen meinen Spotify Premium Account nutzen. Doch Spotify öffnet sich und zeigt mir nur zwei Spalten an, weiter nichts....
Newbie
427 Views
1 replies
0 likes
Since a few days i need internet to see my profile and playlists. I downloaded the playlists and a few days ago i didn't need internet to play the downloaded songs. Now i have to use internet. When i played one song, i can turn off the internet and p...
Since a few days i need internet to see my profile and playlists. I downloaded the playlists and a few days ago i didn't need internet to play the downloaded songs. Now i have to use internet. When i...
Community Legend
805 Views
5 replies
0 likes
I have a Samsung Galaxy S6 on Android 6.0.1. The radio doesn't seem to track thumbs up/down. I keep hearing the same tracks over and over regardless of which action taken. Usually the next time the track plays my thumbs up or down selection is cleare...
I have a Samsung Galaxy S6 on Android 6.0.1. The radio doesn't seem to track thumbs up/down. I keep hearing the same tracks over and over regardless of which action taken. Usually the next time the t...
Community Legend
426 Views
1 replies
0 likes
Whenever i go for a run, i put on a playlist and then i open my running app.Normally when i'm running with spotify playing and the running app open it gives spoken notifications of how far i'm running already etc.. When the notification comes, the mu...
Whenever i go for a run, i put on a playlist and then i open my running app. Normally when i'm running with spotify playing and the running app open it gives spoken notifications of how far i'm runn...
Casual Listener
6510 Views
3 replies
5 likes
Whenever I go to an artist's page and play "Popular" songs, songs will play. But any playlist or going into an album and try to play a song from there, the song is highlighted as if it was selected, but the song doesn't play! what's going on? I just ...
Whenever I go to an artist's page and play "Popular" songs, songs will play. But any playlist or going into an album and try to play a song from there, the song is highlighted as if it was selected, ...
294 Views
0 replies
0 likes
Context:Phone: LG Nexus 5Android version : 6.0.1, build M0B30MSpotify App Version: 5.7.0.781armV7 Hello, I have been experiencing an issue recently with the Spotify app on my Nexus 5 phone. When opening Spotify to play music, the player may take up t...
Context: Phone: LG Nexus 5 Android version : 6.0.1, build M0B30M Spotify App Version: 5.7.0.781armV7 Hello, I have been experiencing an issue recently with the Spotify ...
447 Views
0 replies
1 likes
It's the second time within one month now that all my offline Musik got deleted, so I have to download everything again. (I don't have more than 3 devices connected, just 2 and I don't have more than 3,333 Songs saved) Any idea how to solve that Prob...
It's the second time within one month now that all my offline Musik got deleted, so I have to download everything again. (I don't have more than 3 devices connected, just 2 and I don't have more than...
242 Views
0 replies
0 likes
Brief description of the issue:Everytime a new song starts, the volume goes really high and suddenly drops.If I get a phone call, the equalizer gets disabled. It is really anoying.There should be a way to fix this issue for once and for all. Thanks. ...
Brief description of the issue: Everytime a new song starts, the volume goes really high and suddenly drops. If I get a phone call, the equalizer gets disabled. It is really anoying. There should ...
Regular
447 Views
1 replies
0 likes
It happens to me in me cellphone that sometimes i try to use another app (like a navegator) and Spotify Automatically shuts downWhat could it be?
It happens to me in me cellphone that sometimes i try to use another app (like a navegator) and Spotify Automatically shuts down What could it be?
415 Views
0 replies
0 likes
Spotify is forcing me to go online and login even though I am in offline mode (1 day). To make things even worse all my downloaded songs are gone and I have to redownload all the song all over again. I have tried a clean reinstall but it did not help...
Spotify is forcing me to go online and login even though I am in offline mode (1 day). To make things even worse all my downloaded songs are gone and I have to redownload all the song all over again....
Community Legend
327 Views
1 replies
0 likes
I just downloaded the Spotify App and the default language is French. I am in France but I don't understand a word of French. How do I change the language to English?
I just downloaded the Spotify App and the default language is French. I am in France but I don't understand a word of French. How do I change the language to English?
Community Legend
3280 Views
3 replies
0 likes
Ok, so i've just spent 6 euro... But i can't do more than shuffle play. I need to do a 'procedure' when i just want to listen to music. Have tried clearing cache, reinstall... I would except damned Play button when i go to album when premium... I don...
Ok, so i've just spent 6 euro... But i can't do more than shuffle play. I need to do a 'procedure' when i just want to listen to music. Have tried clearing cache, reinstall... I would except damned P...
Community Legend
926 Views
3 replies
0 likes
