Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
106895 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
216633 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
570284 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
470119 Views
577 replies
40 likes
Anyone know if spotify are going to fix all the bugs at any point. Have been using spotify on two android phones. S5 and S7 and despite reinstalls the software is leggy and often not responding...a problem from forums it seems many people have. Wonde...
Anyone know if spotify are going to fix all the bugs at any point. Have been using spotify on two android phones. S5 and S7 and despite reinstalls the software is leggy and often not responding...a p...
345 Views
0 replies
0 likes
I use samsung note 4. In this last week , after changing song to next, a little buzz and volume decreasing exists. I didnt happend in my tablet or iphone.I remove the software and downloaded again, then changed spotify to first settings. Nothing chan...
I use samsung note 4. In this last week , after changing song to next, a little buzz and volume decreasing exists. I didnt happend in my tablet or iphone. I remove the software and downloaded again,...
493 Views
0 replies
0 likes
I have lost everything on my spotify account, when to go use it and told me to log in again so i did and im back to free and lost all my music which took ages to get. Have tried everything through the help pages to try get it sorted but cant figure o...
I have lost everything on my spotify account, when to go use it and told me to log in again so i did and im back to free and lost all my music which took ages to get. Have tried everything through th...
Newbie
760 Views
2 replies
1 likes
My old downloaded music plays but whether I use WiFi or data no new shows play! I click on a song and it says it unavailable and if I'm playing a downloaded Playlist half way through I have to turn my screen back on for the next song to play. I put a...
My old downloaded music plays but whether I use WiFi or data no new shows play! I click on a song and it says it unavailable and if I'm playing a downloaded Playlist half way through I have to turn m...
369 Views
0 replies
1 likes
So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot).Music streaming quality is set to normal, downloads are set to WiFi only and the estimations are that 1gb of data = 24hrs.S...
So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot). Music streaming quality is set to normal, downloads are set to WiFi on...
351 Views
0 replies
0 likes
when I want to download the music, I can't download the music because of the setting. The Spotify told me, 'go to the setting to download using cellular'. I have opened the setting many times but it doesn't working. Help me what I have to do
when I want to download the music, I can't download the music because of the setting. The Spotify told me, 'go to the setting to download using cellular'. I have opened the setting many times but it ...
332 Views
0 replies
0 likes
Hi. I'm running version 2.6.0.813, on a Samsung Galaxy s4, running Android 4.4.2.For some reason, the albums I have saved recently are not staying saved, even when I have downloaded them to my phone (on the SD card, I believe). An album will save, I ...
Hi. I'm running version 2.6.0.813, on a Samsung Galaxy s4, running Android 4.4.2. For some reason, the albums I have saved recently are not staying saved, even when I have downloaded them to my ph...
Newbie
5472 Views
13 replies
0 likes
I forgot my password and my recovery email was deleted from a hack 6 months ago so i how can i send my recovery email to a new email?
I forgot my password and my recovery email was deleted from a hack 6 months ago so i how can i send my recovery email to a new email?
Casual Listener
460 Views
1 replies
0 likes
I want to purchase the Samsung Galaxy J7 android.. And i want to connect to my WI-FI and synch my spotify playlist, is this possible?
I want to purchase the Samsung Galaxy J7 android.. And i want to connect to my WI-FI and synch my spotify playlist, is this possible?
321 Views
0 replies
0 likes
When I add more than 5 songs to my up next queue, some of them will play on infinite repeat until I manually select the next one. Any way to fix this?
When I add more than 5 songs to my up next queue, some of them will play on infinite repeat until I manually select the next one. Any way to fix this?
288 Views
0 replies
0 likes
When I try and open my saved "songs" section in the left hand of Spotify, it hangs with the loading circle. It is quite an extensive list.
When I try and open my saved "songs" section in the left hand of Spotify, it hangs with the loading circle. It is quite an extensive list.
303 Views
0 replies
0 likes
How do I upload songs into a Playlist that aren't supported by Spotify? I have a Galaxy S5. Thanks
How do I upload songs into a Playlist that aren't supported by Spotify? I have a Galaxy S5. Thanks
Community Legend
520 Views
1 replies
0 likes
Hello, I understand that not having Facebook is unusual these days, but I think it's a worthwhile edgecase Bug: Cannot send a track to a friend, either by full name, or Spotify name Reproduction steps:Disconnect from Facebook Use android client (5.0....
Hello, I understand that not having Facebook is unusual these days, but I think it's a worthwhile edgecase 😁 Bug: Cannot send a track to a friend, either by full name, or Sp...
Music Fan
703 Views
2 replies
1 likes
I have a mytouch 4g for android and for some reason spotify isn't downloading anything anymore. I have my wifi on and it just says 0 percent after almost 2 hours. I have tried uninstalling the app and reinstalling. I have rebooted app. I have tried e...
I have a mytouch 4g for android and for some reason spotify isn't downloading anything anymore. I have my wifi on and it just says 0 percent after almost 2 hours. I have tried uninstalling the app an...
Newbie
6648 Views
5 replies
0 likes
Hi all, Recently Spotify started crashing after starting up and clicking on whatever(scrolling works fine). What I noticed is that te layout is reversed, I use android in left hand mode. But the thing is that Spotify worked perfectly fine before in l...
Hi all, Recently Spotify started crashing after starting up and clicking on whatever(scrolling works fine). What I noticed is that te layout is reversed, I use android in left hand mode...
Casual Listener
1112 Views
4 replies
0 likes
It won't let me log in with my Facebook it keeps coming up that I don't have an account with Facebook log in
It won't let me log in with my Facebook it keeps coming up that I don't have an account with Facebook log in
296 Views
0 replies
0 likes
BOTH MY WIFE AND MYSELF CANT LOG INTO OUR ACCOUNTS. WHY.. YOU ACCEPTED OUR MONEY BUT YOU CAN LET US LOG IN!!!- i WANT SOMEONE TO CALL ME NOW OR I WILL BE FILING A LAWSUITE FOR FRAUD!- EMAIL ME DIRECTLY I WILL GIVE YOU MY PHONE NUMBER- THIS IS NO JOKE...
BOTH MY WIFE AND MYSELF CANT LOG INTO OUR ACCOUNTS. WHY.. YOU ACCEPTED OUR MONEY BUT YOU CAN LET US LOG IN!!!- i WANT SOMEONE TO CALL ME NOW OR I WILL BE FILING A LAWSUITE FOR FRAUD!- EMAIL ME DIRECT...
Newbie
475 Views
2 replies
1 likes
I did myself premiun with the promotion of 0.99 Euros and this one tomorrow has been closed the account and on having entered he was saying to myself that I did not have account premium and that not tape-worm playlist unloaded What has happened? What...
I did myself premiun with the promotion of 0.99 Euros and this one tomorrow has been closed the account and on having entered he was saying to myself that I did not have account premium and that not ...
Not applicable
428 Views
1 replies
0 likes
In the spotify settings it says downloading can take up more disk space...so where does the music actually stores? Is it in phone/external storage or in the spotify app l..tq
In the spotify settings it says downloading can take up more disk space...so where does the music actually stores? Is it in phone/external storage or in the spotify app l..tq
Community Legend
411 Views
1 replies
0 likes
I have been logged out for some reason I didn't know my password , all I know was the username and if it was connected with my Facebook account , I re set the password and it comes up with a different account , not mine. Iv lost my songs and if anyon...
I have been logged out for some reason I didn't know my password , all I know was the username and if it was connected with my Facebook account , I re set the password and it comes up with a differen...
252 Views
0 replies
0 likes
