Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

398123 Views

547 replies

35 likes

Account
Free
  • 398123 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8540 Views

0 replies

7 likes

  • 8540 Views
  • 0 replies
  • 7 likes

Solved!! Songs not playing?

I'm on an android device and I have Spotify premium. If I try to play a song, I get no audio but the seconds will tick down on the timer as if it was playing. If I press the pause button the timer goes back to zero. I've reinstalled the app and resta...

Casual Listener

I'm on an android device and I have Spotify premium. If I try to play a song, I get no audio but the seconds will tick down on the timer as if it was playing. If I press the pause button the timer go...

Daniel

Community Legend

1076 Views

4 replies

0 likes

  • 1076 Views
  • 4 replies
  • 0 likes

Poblem transfer Offline Files to Note 4

  I can't transfer offline files to my mobile....... 

Newbie

   I can't transfer offline files to my mobile.......  

Daniel

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Cuenta Premium

Hola mi cuenta de Spotify me sale como si ya no es Premium y estoy pagando el grupo familiar, no se por que pasa esto

Newbie

Hola mi cuenta de Spotify me sale como si ya no es Premium y estoy pagando el grupo familiar, no se por que pasa esto

Daniel

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Cannot play music on my anroid

I have used the app on my phone for a long time and now for some reason i am not able to play antyhing on it. When i hit the shuffle button it tells me to watch an adverticment (which there are none to watch and then tells me I should get premium. I ...

Newbie

I have used the app on my phone for a long time and now for some reason i am not able to play antyhing on it.  When i hit the shuffle button it tells me to watch an adverticment (which there are...

Daniel

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Cannot find Local Files on Android

hey everyone, I recently found out that I could sync files to my mobile devices via "Local FIles" and have set up my sources. However, when I try to find them no matter where I look I cant find them. Its not in my Playlists, or Songs. Someone please ...

Visitor

hey everyone, I recently found out that I could sync files to my mobile devices via "Local FIles" and have set up my sources. However, when I try to find them no matter where I look I cant find them....

Daniel

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

[Spotify Connect] No connection possible to iRoberts Stream 2

Hello everyone, I am using a Huawei Honor P7. After an update to Android 6.0 was installed yesterday it is not longer possible to connect with my radio. It is still working with my Laptop, so the problem is on the phone side. I installed the latest v...

Newbie

Hello everyone,   I am using a Huawei Honor P7. After an update to Android 6.0 was installed yesterday it is not longer possible to connect with my radio. It is still working with my Laptop, s...

Daniel

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Spotify stops between songs

hi,since my 3 months premium subscription ended 1 week ago i started to use the free version of spotify. since then i got problems while using the 3g connection: im able to play one or two songs but then it stops (the song doesn't seem like is paused...

Casual Listener

hi, since my 3 months premium subscription ended 1 week ago i started to use the free version of spotify. since then i got problems while using the 3g connection: im able to play one or two songs bu...

Daniel

Community Legend

424 Views

2 replies

0 likes

  • 424 Views
  • 2 replies
  • 0 likes

Christine cara (here alessia) gone??

Can any body tell me what's happened to her?? Disappeared off earth! Can't find it anywhere!?

Newbie

Can any body tell me what's happened to her?? Disappeared off earth! Can't find it anywhere!?

Daniel

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Scroll wheel

Dear Spotify, I have some own created playlists where I have lots of music that I love. +1500 songs. What I loved about Android phones is that I could really easily scroll though the whole list on the right side of the phone. Now that featured dissap...

Casual Listener

Dear Spotify,   I have some own created playlists where I have lots of music that I love. +1500 songs.  What I loved about Android phones is that I could really easily scroll though the ...

Daniel

Community Legend

3315 Views

13 replies

9 likes

  • 3315 Views
  • 13 replies
  • 9 likes

Next song playing but no sound

When a song finishes the next song automatically starts but there is no sound (the progress bar is counting). If i pause, rewind or MANUALLY start the song there is volume. This is very annoying because i have to interact with spotify if i want to ke...

Newbie

When a song finishes the next song automatically starts but there is no sound (the progress bar is counting). If i pause, rewind or MANUALLY start the song there is volume. This is very annoying beca...

Symphoniesoldat

Newbie

834 Views

4 replies

2 likes

  • 834 Views
  • 4 replies
  • 2 likes

Following artists disappear

I have Android 6.0.1 and Spotify 4.9.0.992When I search for an artist and check it to follow then it appears on my 'your lib/artists/all atrists' ...But after a while it is gone from that list ... annoyingSearching again for tha same artist shows tha...

Music Fan

I have Android 6.0.1 and Spotify 4.9.0.992 When I search for an artist and check it to follow then it appears on my 'your lib/artists/all atrists' ... But after a while it is gone from that list .....

zzrock85

Regular

874 Views

5 replies

0 likes

  • 874 Views
  • 5 replies
  • 0 likes

Last song forgotten

Dear community, some time ago, Spotify for Android always memorized which song was played last when the app was closed and then reopened. After an update, this ability was lost and I thought that this was just a bug and the function would reappear. B...

Casual Listener

Dear community,   some time ago, Spotify for Android always memorized which song was played last when the app was closed and then reopened. After an update, this ability was lost and I thought...

maxkma

Casual Listener

633 Views

5 replies

0 likes

  • 633 Views
  • 5 replies
  • 0 likes

Spotify doesn't stores offline playlist on the sd card (i tried all the forum answers)

DescriptionSpotify doesn't stores offline playlist on the sd cardExample:When I try to download a playlist on my Android device (Lollipop 5.1 / BQ Aquaris M4.5 Firmware 1.1.2), the playlist doesn't stores on the sdcard.What are the steps you took to ...

Newbie

Description Spotify doesn't stores offline playlist on the sd card Example: When I try to download a playlist on my Android device (Lollipop 5.1 / BQ Aquaris M4.5 Firmware 1.1.2), the playli...

user-removed

Not applicable

1368 Views

5 replies

0 likes

  • 1368 Views
  • 5 replies
  • 0 likes

Spotify running not working on multiple devices with same account

Hi there, Brief description of the issue: I have a strange issue with Spotify running. A few weeks ago I started getting the following message when I tired to use "Running": Sorry, something went wrong. That didn't work. Please have another go. The i...

Newbie

Hi there,   Brief description of the issue: I have a strange issue with Spotify running. A few weeks ago  I started getting the following message when I tired to use "Running": ...

MattSuda

Spotify Star

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes

Spotify crushes and unsupported file error on SD Card

I have a problem with spotify on my mobile. When I download songs for offilne mode,after view days or hours I get unsupported file error and lose all songs on my SD Card (only way to fix it is formating card after error.)When I get this error every t...

Newbie

I have a problem with spotify on my mobile. When I download songs for offilne mode, after view days or hours I get unsupported file error and lose all songs on my SD Card (only way to fix it is form...

Magik420

Newbie

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

Google cast with spotify only shows Spotify logo

I am currently using my android phone to cast to the google cast in my TV. It used to show the current playlist along with the play queue but now iut only shows the spotify logo which I find quite annoying.How can I fix this?

Newbie

I am currently using my android phone to cast to the google cast in my TV. It used to show the current playlist along with the play queue but now iut only shows the spotify logo which I find quite an...

722 Views

0 replies

5 likes

  • 722 Views
  • 0 replies
  • 5 likes

Search crash bug

I don't know just how many words can cause this, but I know for sure if I go to my search bar on my android mobile spotify and type in the word "blue" I am closed out.Literally only the word "blue" about a dozen times

Newbie

I don't know just how many words can cause this, but I know for sure if I go to my search bar on my android mobile spotify and type in the word "blue" I am closed out. Literally only the word "blue"...

Bittencourt

Spotify Star

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Solved!! log in issues

my spotify recently logged itself out some how and I usually use sign in with Facebook if I accidently log out, but for some reason it keeps saying user name or password is incorrect now? does anyone know if this is a common problem?

Casual Listener

my spotify recently logged itself out some how and I usually use sign in with Facebook if I accidently log out, but for some reason it keeps saying user name or password is incorrect now? does anyone...

MattSuda

Spotify Star

885 Views

2 replies

0 likes

  • 885 Views
  • 2 replies
  • 0 likes

Solved!! Login Issues since last Update

I just updated the android app and it logged me out, now I tried to login using my Facebook account and username/password but it's impossible

Visitor

I just updated the android app and it logged me out,  now I tried to login using my Facebook account and username/password but it's impossible

MattSuda

Spotify Star

904 Views

4 replies

1 likes

  • 904 Views
  • 4 replies
  • 1 likes

offline mode problem - android 6.0 - android 4.9

-LG G4-32gb int. storage-32gb ext. storage-Android 6.0-Spotify 4.9Since the first time i used spotify, i was always playing my music from the '' Song '' sub-menu.When I was listening to something,even if was in shuffle or not and on offline mode, I w...

Regular

-LG G4 -32gb int. storage -32gb ext. storage -Android 6.0 -Spotify 4.9 Since the first time i used spotify, i was always playing my music from the '' Song '' sub-menu. When I was listening to...

Jayb72

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes