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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397100 Views

547 replies

35 likes

Account
Free
  • 397100 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8493 Views

0 replies

7 likes

  • 8493 Views
  • 0 replies
  • 7 likes

porque no puedo explorar en spotify teniendo aún el premium?

Me podrían ayudar a saber porque no puedo explorar en spotify teniendo el sistema premium? Gracias

Newbie

Me podrían ayudar a saber porque no puedo explorar en spotify teniendo el sistema premium? Gracias

Bittencourt

Spotify Star

1733 Views

1 replies

0 likes

  • 1733 Views
  • 1 replies
  • 0 likes

Any good reasons why I should continue my premium subscription?

So I am looking for some reason to continue to order my spotify premium subscription. Problem for me is that I don't get the anything for my money. I travel 200 days a year so normally I can't use internet connection. Our company has mandatory encryp...

Newbie

So I am looking for some reason to continue to order my spotify premium subscription.   Problem for me is that I don't get the anything for my money. I travel 200 days a year so normally I can...

navaira

Roadie

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Solved!! Search for offline content...

How can I search for and see only offline content that is on my Android phone? []sRoger

Music Fan

  How can I search for and  see only offline content that is on my Android phone?   []s Roger

user-removed

Not applicable

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Push notifications

I have a 0 tolerance policy for push notifications on my android apps. This morning I got up and found that I was pushed a notification to give spotify as a gift. I checked my preferences and as I remembered I did, all push notifications were off. So...

Casual Listener

I have a 0 tolerance policy for push notifications on my android apps. This morning I got up and found that I was pushed a notification to give spotify as a gift. I checked my preferences and as I re...

Gerald_Tan

Casual Listener

1352 Views

5 replies

3 likes

  • 1352 Views
  • 5 replies
  • 3 likes

Chromecast does not work since v4.5.9.820

Hi, Since the 4.5.9.820 update of the Spotify android client a couple of weeks ago I haven't been able to connect to my first generation chromecast(s). I can see the devices in "Settings" -> "Connect to a device" and when I click on the device the Sp...

Music Fan

Hi,   Since the 4.5.9.820 update of the Spotify android client a couple of weeks ago I haven't been able to connect to my first generation chromecast(s).   I can see the devices in "Set...

JonasL

Music Fan

657 Views

3 replies

0 likes

  • 657 Views
  • 3 replies
  • 0 likes

Time to remove the limits?

I've been a customer for a few years now and I'm tired of continuously hitting the 3333 song limit for offline songs on my phone. I have over 200GB of data storage on my phone, why not let me use it? Please remove this and other limits and let people...

Roadie

I've been a customer for a few years now and I'm tired of continuously hitting the 3333 song limit for offline songs on my phone. I have over 200GB of data storage on my phone, why not let me use it?...

kbrooksc

Community Legend

930 Views

3 replies

1 likes

  • 930 Views
  • 3 replies
  • 1 likes

Solved!! The 'explore' tab do not appear in the menu of my Spotify app anymore

The option 'explore' in the side menu of my app do not appear anymore, I can't go through playlists or any option of mood search ...only search music by name. What can I do???

Casual Listener

The option 'explore' in the side menu of my app do not appear anymore, I can't go through playlists or any option of mood search ...only search music by name. What can I do???

Bittencourt

Spotify Star

3042 Views

4 replies

0 likes

Android App
Explore Mode
problem content
  • 3042 Views
  • 4 replies
  • 0 likes

Solved!! Parece que estás intentando acceder a spotify desde un país distinto

Buenas, tengo un móvil chino, en concreo el zopo 998, y con la ROM de fábrica spotify me funcionaba bien con mi usuario de facebook, pero debido a unos errores del teléfono decidí cambiar la ROM, y ahora recibo este mensaje de Spotify cada vez que in...

Casual Listener

Buenas, tengo un móvil chino, en concreo el zopo 998, y con la ROM de fábrica spotify me funcionaba bien con mi usuario de facebook, pero debido a unos errores del teléfono decidí cambiar la ROM, y a...

Karlitakaulitz

Newbie

24439 Views

6 replies

30 likes

  • 24439 Views
  • 6 replies
  • 30 likes

No sound

I have android KitKat and the newest version of Spotify, typical no sound issues, reinstalled the app TWICE, which is infuriating because I live in offline mode to save data...force stopped and restarted...nothing. I can find absolutely nothing to he...

Newbie

I have android KitKat and the newest version of Spotify, typical no sound issues, reinstalled the app TWICE, which is infuriating because I live in offline mode to save data...force stopped and resta...

Carrjm-ca

Newbie

858 Views

2 replies

0 likes

No sound not playing no responds
not playing
  • 858 Views
  • 2 replies
  • 0 likes

Pedido de desbloqueio do premium

Olá , boa noite ,paguei o boleto do sotify hoje pela manha, mas estou com medo de não desbloquear ,muita gente reclamando ...por favor não me decepcione...obgd

Visitor

Olá , boa noite ,paguei o boleto do sotify hoje pela manha, mas estou com medo de não desbloquear ,muita gente reclamando ...por favor não me decepcione...obgd

Bittencourt

Spotify Star

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

all my downloaded music became "undownloaded"

OK so I was running my miles for practice and suddenly my music stops, I check to see what happened and basically I have to redownload all my music. It's not that big of a deal but I want to know if there's anything I can do to make sure it doesn't h...

Newbie

OK so I was running my miles for practice and suddenly my music stops, I check to see what happened and basically I have to redownload all my music. It's not that big of a deal but I want to know if ...

555 Views

0 replies

2 likes

  • 555 Views
  • 0 replies
  • 2 likes

MY Samsung Galaxy s5 won't sync local files

Hey! As said in the subject line my Galaxy S5 wont sync my local files in my playlists and before you link me to "https://support.spotify.com/uk/learn-more/guides/#!/article/Listen-to-local-files" i have read it several times and it will not work!i h...

Casual Listener

Hey!   As said in the subject line my Galaxy S5 wont sync my local files in my playlists and before you link me to "https://support.spotify.com/uk/learn-more/guides/#!/article/Listen-to-local-...

Fliz92

Casual Listener

1347 Views

6 replies

1 likes

  • 1347 Views
  • 6 replies
  • 1 likes

Cannot save songs in my Micro SD

I've followed the steps below in two opportunities and I didn't get the songs I saved in my external memory. - Go to System Settings- Go to "Apps" - Find Spotify there- On Spotify's page, first, tap "Force Close"- Then tap "Clear cache" if it's not g...

Casual Listener

I've followed the steps below in two opportunities and I didn't get the songs I saved in my external memory.   - Go to System Settings - Go to "Apps"  - Find Spotify there - On Spotify...

rodrigotcoimbra

Casual Listener

1544 Views

8 replies

1 likes

  • 1544 Views
  • 8 replies
  • 1 likes

One artist playing music plays slow

This has happened on two seperate phones including the one I am currently using (Note 5). But when I try to play one particular artist, a large portion of his songs play at about half speed. Any help?

Casual Listener

This has happened on two seperate phones including the one I am currently using (Note 5).  But when I try to play one particular artist, a large portion of his songs play at about half speed.&nb...

Bittencourt

Spotify Star

494 Views

3 replies

0 likes

  • 494 Views
  • 3 replies
  • 0 likes

Solved!! Problems with Continuous Play.

I have Premium on a Samsung Galaxy S4.When I play music continuously in any category on my mobile device, the first song I select plays just fine with sound. After that song plays, it moves on to the next song and looks as though it is playing (the t...

Casual Listener

I have Premium on a Samsung Galaxy S4. When I play music continuously in any category on my mobile device, the first song I select plays just fine with sound. After that song plays, it moves on to t...

Bittencourt

Spotify Star

1335 Views

3 replies

0 likes

Samsung Galaxy S4 Spotify
  • 1335 Views
  • 3 replies
  • 0 likes

starred playlist not available on android app

Hi ! My playlist called "starred" is not available on my android app, whereas it is on the web app is it normal ? Thanks for help

Newbie

Hi !   My playlist called "starred" is not available on my android app, whereas it is on the web app  is it normal ?   Thanks for help

thigaldi

Newbie

551 Views

1 replies

1 likes

  • 551 Views
  • 1 replies
  • 1 likes

Solved!! browse not showing up on my menu

i love the idea of playing different songs from playlists found on browser and i discovered alot of new songs too but suddenly i cant find it in my on my menu can you help me? please?i use samsung galaxy grand prime

Newbie

i love the idea of playing different songs from playlists found on browser and i discovered alot of new songs too but suddenly i cant find it in my on my menu can you help me? please? i use sams...

Juan

Spotify Legend

1940 Views

1 replies

0 likes

Browse
  • 1940 Views
  • 1 replies
  • 0 likes

My Browse Option is no longer popping up

My browse option is no longer popping up so that i can see other music. I was able to before and no i cant. Its very frustrating. How do i fix this??

Newbie

My browse option is no longer popping up so that i can see other music. I was able to before and no i cant. Its very frustrating. How do i fix this??

Juan

Spotify Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Spotify constantly asking for me to "get premium". I am already

So, I've been on a paid family plan for a long while now. I got a new android phone several days ago and installed spotify, listened for a few days and everything was good. Just yesterday, though, it started showing the advertisement popup for me to ...

Regular

So, I've been on a paid family plan for a long while now.  I got a new android phone several days ago and installed spotify, listened for a few days and everything was good.  Just yesterday...

Juan

Spotify Legend

888 Views

1 replies

1 likes

  • 888 Views
  • 1 replies
  • 1 likes

Song overflow icon has too small of a hit area

The touch area around the overflow icon on the right of every song is *WAY* too small. This causes two painful (and painfully common) problems. The first is when you go and try to hit more options and it scrolls you to the middle of the playlist some...

Casual Listener

The touch area around the overflow icon on the right of every song is *WAY* too small. This causes two painful (and painfully common) problems.   The first is when you go and try to hit more o...

Juan

Spotify Legend

728 Views

1 replies

1 likes

  • 728 Views
  • 1 replies
  • 1 likes