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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

396323 Views

546 replies

35 likes

Account
Free
  • 396323 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8464 Views

0 replies

7 likes

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Distored/slowed sound on Nexus

I have a problem when using Spotify on my tablet. Sometimes the sound is distorted and slowed. This happens randomly during a song and will only stop after (a few) hard restarts of the app. After a clean reinstall the problem still persists.I hope yo...

Casual Listener

I have a problem when using Spotify on my tablet. Sometimes the sound is distorted and slowed. This happens randomly during a song and will only stop after (a few) hard restarts of the app. After a c...

Daanoli

Casual Listener

631 Views

4 replies

0 likes

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  • 4 replies
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Music information in my car

For weeks Spotify has presented problems in my device. Previously the integration of Spotify with my car ( Ford Fiesta SYNC ) was perfect , displaying the information on the currently playing song and allowing me to change songs. I do not know what h...

Casual Listener

For weeks Spotify has presented problems in my device. Previously the integration of Spotify with my car ( Ford Fiesta SYNC ) was perfect , displaying the information on the currently playing song an...

javargasp10

Casual Listener

1074 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Country change

Android shows to change countries. I have not moved to a different country. Shows only a USA option.

Casual Listener

Android shows to change countries. I have not moved to a different country. Shows only a USA option.

MaryS

Roadie

570 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Android app displays 'no internet connection', can't play downloaded tracks

For the past 24 hours, the android app (ver 0.7.2.402) has displayed 'no internet connection' even when every other app works and on wifi too. Playlists load, then disappear. Downloaded tracks can't play even when i switch to offline mode. What's up?

Regular

For the past 24 hours, the android app (ver 0.7.2.402) has displayed 'no internet connection' even when every other app works and on wifi too. Playlists load, then disappear. Downloaded tracks can't ...

BenBen

Casual Listener

188874 Views

20 replies

0 likes

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  • 20 replies
  • 0 likes

Android MP3 players

HiI'm thinking about buying an android MP3, probably the Sony NWZ-Z1060. Does anyone know if spotify premium works properly on this device or the Samsung galaxy s device?Thanks

Visitor

Hi I'm thinking about buying an android MP3, probably the Sony NWZ-Z1060. Does anyone know if spotify premium works properly on this device or the Samsung galaxy s device? Thanks

k_c_t_r

Casual Listener

2485 Views

4 replies

1 likes

  • 2485 Views
  • 4 replies
  • 1 likes

Spotify Voucher not accepted

Today I bought a $39 spotify voucher from the super market and I've been trying to use it, but my phone and windows computer aren't accepting it. I have no clue what is happening but I need help.

Casual Listener

Today I bought a $39 spotify voucher from the super market and I've been trying to use it, but my phone and windows computer aren't accepting it. I have no clue what is happening but I need help.

OviiiOne

Community Legend

455 Views

3 replies

0 likes

  • 455 Views
  • 3 replies
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premium

I paid for my renewal and spotify took the money off my account but its still saying i dont have premium i already tried restarting my phone

Newbie

I paid for my renewal and spotify took the money off my account but its still saying i dont have premium i already tried restarting my phone

JackHay

Music Fan

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Não consigo apagar músicas... Dont cantora erase musics

Não consigo apagar ou entrar no menu de algumas músicas, diz que eu tenho que estar online, mas eu estou e mesmo assim não apaga

Newbie

Não consigo apagar ou entrar no menu de algumas músicas, diz que eu tenho que estar online, mas eu estou e mesmo assim não apaga

312 Views

0 replies

0 likes

  • 312 Views
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all downloaded playlist disappeared

nothing to see here message when selected down loaded listswhere did they all go? thanksDan

Visitor

nothing to see here message 😕 when selected down loaded lists where did they all go? 😞 thanks Dan

JackHay

Music Fan

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Spotify Causing my phone to be unresponsive.

I have been using spotify for probably half a year now, in that time I have had 2 Phones, a Galaxy s5 then a Sony Xperia Z5 Premium. Occasionally my phone will go unresponsive, screen wont turn on with any buttons, happening on both my phones, I have...

Regular

I have been using spotify for probably half a year now, in that time I have had 2 Phones, a Galaxy s5 then a Sony Xperia Z5 Premium.   Occasionally my phone will go unresponsive, screen wont t...

JackHay

Music Fan

671 Views

1 replies

0 likes

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Voice input bug

Hi, I've been listening to Spotify for about 6 months, and love it! Found a bug today and wanted to bring it to your attention:When using the search function, I decided to use voice for the song I wanted. When I selected the song, it kept stopping, l...

Newbie

Hi, I've been listening to Spotify for about 6 months, and love it! Found a bug today and wanted to bring it to your attention: When using the search function, I decided to use voice for the song ...

465 Views

0 replies

0 likes

Voice recognition bug
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No puedo entrar a spotify

Estoy ligado a facebookComo borró datos para asociar facebook a otra cuenta si no me deja entrar a la cuenta de Spotify??

Newbie

Estoy ligado a facebook Como borró datos para asociar facebook a otra cuenta si no me deja entrar a la cuenta de Spotify??

459 Views

0 replies

0 likes

Facebook
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spotify app installation on Wiko Lenny

I can't install the Spotify App on my Wiko Lenny Android smartphone Android Verson 4.4.2. I try since three days via Google play Store and it doesn't work. What can be wrong?? I joined spotify premium family three days ago.Thank you for hints!

Newbie

I can't install the Spotify App on my Wiko Lenny Android smartphone Android Verson 4.4.2. I try since three days via Google play Store and it doesn't work. What can be wrong?? I joined spotify premiu...

520 Views

0 replies

0 likes

  • 520 Views
  • 0 replies
  • 0 likes

Cancelar mi suscripcion

Como cancelo mi suscripcion

Casual Listener

Como cancelo mi suscripcion

user-removed

Not applicable

684 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Spotify Running on Sony Z5 Compact

Hi, I have a Sony Z5 Compact and have Spotify Premium but I can't find "Running" function. It is really annoying due it is a great function. Does anyone know if the function is available on Sony Z5 series? Have read that the function doesn't support ...

Regular

Hi,   I have a Sony Z5 Compact and have Spotify Premium but I can't find "Running" function. It is really annoying due it is a great function. Does anyone know if the function is available on ...

peddro123

Regular

650 Views

2 replies

0 likes

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  • 2 replies
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Bluetooth speaker disconnecting after one song

Spotify continues to play but nothing comes out of the phone or speaker. I know the speaker itself is fine because it never cuts off during google play use. Ver 4.4.0.1008

Casual Listener

Spotify continues to play but nothing comes out of the phone or speaker. I know the speaker itself is fine because it never cuts off during google play use. Ver 4.4.0.1008

334 Views

0 replies

1 likes

  • 334 Views
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  • 1 likes

Android Update Problems

Since the last "update" spotify hasn't been working on my phone. I log in and try to download my music and listen to music but when ever I move around the folders, the app glitches out and it semi restarts jumping through the log in screen again and ...

Regular

Since the last "update" spotify hasn't been working on my phone. I log in and try to download my  music and listen to music but when ever I move around the folders, the app glitches out and it s...

Sommerac

Newbie

1276 Views

8 replies

2 likes

  • 1276 Views
  • 8 replies
  • 2 likes

Voice recognition not working on Androidauto

When I first received my car I could use the voice recognition to play a song, however, currently if I tried to it comes back with "Spotify doesn't seem to be working at the moment". Songs will play if I manually play them. Any fixes?

Newbie

When I first received my car I could use the voice recognition to play a song, however, currently if I tried to it comes back with "Spotify doesn't seem to be working at the moment". Songs will play ...

549 Views

0 replies

0 likes

  • 549 Views
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Solved!! Payment.

I have troed to get premium twice but i couldnt because i ised my card on my friends account, and it still charges me every time i enter my card information. I would like to know how to A. Get my money back and B. How to get premium.Thank you

Newbie

I have troed to get premium twice but i couldnt because i ised my card on my friends account, and it still charges me every time i enter my card information. I would like to know how to A. Get my mon...

Yolondaburt1

Newbie

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
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Making Albums offline

Quick question. When you make an album offline (or 'download' it for offline use), how much mobile data does this use?

Regular

Quick question.  When you make an album offline (or 'download' it for offline use), how much mobile data does this use?

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes