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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395491 Views

546 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8427 Views

0 replies

7 likes

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Local files not showing album art

Hello, I'm unable to see the album cover for my local files on the Spotify Android app. However, on my PC, I'm able to see the album cover of those files. Anyone knows how to resolve this?I've attached an example.Thanks!

Regular

Hello,   I'm unable to see the album cover for my local files on the Spotify Android app. However, on my PC, I'm able to see the album cover of those files. Anyone knows how to resolve th...

odinyp

Regular

2644 Views

9 replies

0 likes

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  • 9 replies
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Spotify removes offline files

I have two android devices, one is my phone and the other is another phone without a sim that I use for running. When I download on one it removes from the other. I only have two total devices authorized. Please help. I have tried clearing all device...

Newbie

I have two android devices, one is my phone and the other is another phone without a sim that I use for running. When I download on one it removes from the other. I only have two total devices author...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

Downloaded songs don't show as downloaded

I have downloaded about 1,700 songs on my Galaxy s4. After much hardship, I finally got it to download to my SD card. However, sometimes the SD card likes to randomly unmount (because Galaxy is the bane of my existence when it comes to SD cards) and ...

Newbie

I have downloaded about 1,700 songs on my Galaxy s4. After much hardship, I finally got it to download to my SD card. However, sometimes the SD card likes to randomly unmount (because Galaxy is the b...

343 Views

0 replies

0 likes

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Remastered YEAR appears in scrobbles

Please remove Remastered YEAR from song name. This ruins my scrobbles in last.fm. Other users also wanted this.

Music Fan

Please remove Remastered YEAR from song name. This ruins my scrobbles in last.fm. Other users also wanted this.

575 Views

0 replies

15 likes

  • 575 Views
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  • 15 likes

What server does Android Spotify stream music from

Hi all,My mobile operator offers me 10 GB traffic to https websites. Does the Spotify app fetch music from https servers so that I can make use of the offer. Thanks for any help.

Music Fan

Hi all, My mobile operator offers me 10 GB traffic to https websites. Does the Spotify app fetch music from https servers so that I can make use of the offer. Thanks for any help.

BogdanD

Music Fan

2562 Views

6 replies

0 likes

Android
https
server
stream
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sonos and andriod phone playing at the same time

When I'm at home playing Spotify via the sonos app, then when my partner starts playing Spotify via the andriod app my sonos stops, if I then press play their phone stops playing and vice versa? They are on the mobile network at work and I'm on my ho...

Newbie

When I'm at home playing Spotify via the sonos app, then when my partner starts playing Spotify via the andriod app my sonos stops, if I then press play their phone stops playing and vice versa? They...

huecki73

Newbie

939 Views

4 replies

0 likes

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Download Error on my phone!!

Hi!I have a Wiko Ridge 4G with Android Lollipop (5.0.2) and Spotify Premium. I don't know why, but when I try to download my music, so I can listen to it offline, my phone saves the data on the phone memory - not on the SD - so it gets full quickly, ...

Newbie

Hi! I have a Wiko Ridge 4G with Android Lollipop (5.0.2) and Spotify Premium.  I don't know why, but when I try to download my music, so I can listen to it offline, my phone saves the data on ...

driveflanger

Community Legend

723 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Downloading...

I've selected all the albums I want to download. But half of them are not coming up on my music? Only 30 songs. Where's the other 700 songs?I've only recently downloaded spotify yesterday, I'm one of those guys who like to have it downloaded n put on...

Newbie

I've selected all the albums I want to download. But half of them are not coming up on my music? Only 30 songs. Where's the other 700 songs? I've only recently downloaded spotify yesterday, I'm one ...

driveflanger

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Offline Music disappears on restart

I have the device Huwaei Honor 7 16GB EU version on the three Network, i've tried different versions of Spotify and it still has this problem, i've tried everything such as emailing Spotify and after a while they gave me steps and i tried them and no...

Casual Listener

I have the device Huwaei Honor 7 16GB EU version on the three Network, i've tried different versions of Spotify and it still has this problem, i've tried everything such as emailing Spotify and after...

282 Views

0 replies

0 likes

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search function in android is measurably worse than ios or desktop

I have found that the search function in the android app is significantly worse than the search function in IOS. Let me give an example. I have a few giant offline playlists with lots of bands. When I am offline I want to search for music in that pla...

Regular

I have found that the search function in the android app is significantly worse than the search function in IOS. Let me give an example. I have a few giant offline playlists with lots of bands. When ...

233 Views

0 replies

0 likes

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  • 0 replies
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Is there no background service for Spotify? And change download location for offline content?

Hi there, I just changed my basic account to premium and was looking at the features. I love the offline content feature but atm I don't see how I can change the cache location, I have an external SD Card and I don't want to fill my internal memory. ...

Casual Listener

Hi there,   I just changed my basic account to premium and was looking at the features. I love the offline content feature but atm I don't see how I can change the cache location, I have an ex...

453 Views

0 replies

1 likes

  • 453 Views
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only problems

My spotify closed himself... automatic.The music is running and after 10min the close it from self. I hate it.....!!

Newbie

My spotify closed himself... automatic. The music is running and after 10min the close it from self. I hate it.....!!

348 Views

0 replies

0 likes

lalala
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Playlists not staying saved offline

A couple times a month all my saved or downloaded playlists unsave themselves and I have to download everything all over again. Really annoying. What is causing this? Is the cache being cleared regularly by updates?

Newbie

A couple times a month  all my saved or downloaded playlists unsave themselves and I have to download everything all over again. Really annoying. What is causing this? Is the cache being cleared...

229 Views

0 replies

0 likes

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Solved!! Local files won't sync

Hi, I have this problem for quite a while and I thought there will be a fix but nothing changed. I can't listen to my local files. On the dektop app it works fine but the songs don't get synced to my android...I can't klick on them. Edit: This is a c...

Casual Listener

Hi,   I have this problem for quite a while and I thought there will be a fix but nothing changed.   I can't listen to my local files. On the dektop app it works fine but the songs don'...

1128243634

Regular

1401 Views

7 replies

0 likes

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  • 7 replies
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Spotify (Android) suddenly stops playing songs

Hi, I use Spotify for some time now, but since this morning it suddenly stops playing (playlist) after about 4 or 5 songs (in the middle of a song). I restarted my Galaxy Note several times. After this not intended "stopping" the app is still running...

Newbie

Hi, I use Spotify for some time now, but since this morning it suddenly stops playing (playlist) after about 4 or 5 songs (in the middle of a song). I restarted my Galaxy Note several times. After th...

scottsj

Newbie

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

How can I add whole album to existing playlist to V1.0.0.82 Andriod???

I am a premium user, how on earth can I add whole album to existing playlist to V1.0.0.82 Andriod??? It appears to be totally absent! Keps

Regular

I am a premium user, how on earth can I add whole album to existing playlist to V1.0.0.82 Andriod??? It appears to be totally absent!   Keps

whitevink

Newbie

7745 Views

13 replies

2 likes

Android
existing album
v1.0.0.82
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  • 13 replies
  • 2 likes

Music stops playing randomly mid-song when phone stationary.

Seems a strange one, this, but it's becoming more and more annoying. I often play music from my phone as I'm out and about, for hours and hours each day... I have no issues. That's true, except for one exception. When I lay my phone on the desk at wo...

Newbie

Seems a strange one, this, but it's becoming more and more annoying.   I often play music from my phone as I'm out and about, for hours and hours each day... I have no issues.   That's ...

lklamug

Newbie

723 Views

1 replies

5 likes

  • 723 Views
  • 1 replies
  • 5 likes

Update version not working at all on Android!

Hi, Updatet my Spotify Premiun on laptop and Android phone like requested about a week ago.Works out fine on laptop but different story with the phone.When I use my offline playlists Spotify automatically shuts down after maybe 3 to 6 songs and I hav...

Newbie

Hi,   Updatet my Spotify Premiun on laptop and Android phone like requested about a week ago. Works out fine on laptop but different story with the phone. When I use my offline playlists Spo...

277 Views

0 replies

0 likes

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Spotify doesn't pause/stop on incoming calls, Google Voice Search ,...(Ver: 4.1.0.868 / And. 5.1.1)

Device: Samsung Galaxy S6 Edge+ (LMY47X-G928FXXU1AOH3)Operating System Version: Android 5.1.1 (Kernel 3.10.61)Spotify Version: 4.1.0.868 DescriptionSpotify doesn't pause/stop on incoming calls, Google Voice Search or when other media are playing.When...

Casual Listener

Device: Samsung Galaxy S6 Edge+ (LMY47X-G928FXXU1AOH3) Operating System Version: Android 5.1.1 (Kernel 3.10.61) Spotify Version: 4.1.0.868   Description Spotify doesn't pause/stop on incom...

Sven

Regular

7167 Views

6 replies

3 likes

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  • 6 replies
  • 3 likes

Android app crashes frequently

Hi, since a few days my android app (LG G4; premium account user) crashes frequently. It doesn't matter whether I'm online or offline. The app works for maybe 10 to 15 minutes till it crashes. There is no hint about the crash and no possibility to re...

Casual Listener

Hi,   since a few days my android app (LG G4; premium account user) crashes frequently. It doesn't matter whether I'm online or offline. The app works for maybe 10 to 15 minutes till it crashe...

kettnic96

Casual Listener

1339 Views

7 replies

1 likes

  • 1339 Views
  • 7 replies
  • 1 likes