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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394959 Views

546 replies

35 likes

Account
Free
  • 394959 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8398 Views

0 replies

7 likes

  • 8398 Views
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  • 7 likes

Reset password

I tried to reset my password but when I receive the link in my email it tell me that that link has already been used or that the form has expired.What do I do then???

Casual Listener

I tried to reset my password but when I receive the link in my email it tell me that that link has already been used or that the form has expired. What do I do then???

Josuecampos1994

Casual Listener

409 Views

2 replies

0 likes

  • 409 Views
  • 2 replies
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Spotify is stopping after each streaming radio song... Android

=== START OF TEMPLATE === Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens next unless I intervene. What are the steps you took to get to the ...

Newbie

=== START OF TEMPLATE ===   Description Please describe the problem: Playback keeps stopping after playing (in most cases) a single song. Example:Song plays completely. Nothing happens...

mmcbass

Newbie

1976 Views

2 replies

4 likes

  • 1976 Views
  • 2 replies
  • 4 likes

Android Offline Album Covers

Hello all, I'm having an issue with Spotify for Android. When I set a playlist to offline and there are local files, they will sync but the album covers will not. I have tried unsyncing the playlist and downloading it again, I have tried resetting th...

Newbie

Hello all,   I'm having an issue with Spotify for Android. When I set a playlist to offline and there are local files, they will sync but the album covers will not.   I have tried unsyn...

523 Views

0 replies

0 likes

Android
Offline songs
  • 523 Views
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Solved!! BUG: Spotify Connect - Device disappears after 12-24h

I have a dedicated Android device running KitKat hooked up to my stereo. This device is running spotify and basically acts as the player. I then use other Android devices to connect to it and play music using Spotify Connect. This works good for the ...

Casual Listener

I have a dedicated Android device running KitKat hooked up to my stereo. This device is running spotify and basically acts as the player. I then use other Android devices to connect to it and play mu...

robvanberkel62

Newbie

5054 Views

12 replies

1 likes

  • 5054 Views
  • 12 replies
  • 1 likes

How to view a list of my good rated radio songs

I want to view all my good rated radio songs, is this possible?

Casual Listener

I want to view all my good rated radio songs, is this possible?

bredy56

Newbie

559 Views

4 replies

0 likes

  • 559 Views
  • 4 replies
  • 0 likes

Solved!! My spotify keeps crashing

For some reason my spotify keeps crashing. I can't even get on to the homepage. When I click on the app it goes to a black page with the word spotify on the top left hand side as if it is about to open up the home page but then just shuts down. None ...

Casual Listener

For some reason my spotify keeps crashing. I can't even get on to the homepage. When I click on the app it goes to a black page with the word spotify on the top left hand side as if it is about to op...

littlemiss_lynz

Casual Listener

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
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Can not login on mobile app

I've had spotify for a long time. I recently switched carriers and got the same phone (HTC One m8) and when I try to login on the app it says username or password is incorrect. I've already tried changing my password. I know my login information is c...

Newbie

I've had spotify for a long time. I recently switched carriers and got the same phone (HTC One m8) and when I try to login on the app it says username or password is incorrect. I've already tried cha...

madmonkey23

Roadie

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode kills downloaded playlists!?

Hi guys, I suffer from a very annoying issue with Spotify on my Android phone. Although I downloaded a complete playlist (which works nicely), it happens that Spotify tells me, that the playlist is not fully downloaded next or the overnext day.I have...

Regular

Hi guys,   I suffer from a very annoying issue with Spotify on my Android phone.   Although I downloaded a complete playlist (which works nicely), it happens that Spotify tells me, that...

Markus72

Regular

823 Views

5 replies

0 likes

  • 823 Views
  • 5 replies
  • 0 likes

Spotify crashes / close suddenly

I have a Samsung S5, and a premium account with spotify.1. When I start the app Spotify, immediately it closes suddenly.2. Only appears a black screen, and then it closed.I did:a. Clean the app memory.b. Deinstallc. ReinstallBut the issue continue. T...

Newbie

I have a Samsung S5, and a premium account with spotify. 1. When I start the app Spotify, immediately it closes suddenly. 2. Only appears a black screen, and then it closed. I did: a. Clean the a...

Nico

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Chromecast issue with Spotify on Android

From my Galaxy S5 on Verizon using Android 5.0 Spotify says it is connected to my Chromecast device but only plays on the phone speakers. Each time I touch Chromecast under "devices" it says connected but it still says playing on phone speakers and d...

Casual Listener

From my Galaxy S5 on Verizon using Android 5.0 Spotify says it is connected to my Chromecast device but only plays on the phone speakers.  Each time I touch Chromecast under "devices" it says co...

Nigelee77

Casual Listener

2178 Views

3 replies

0 likes

  • 2178 Views
  • 3 replies
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Solved!! Spotify via Android

Hello. Can I use Spotify on Android devices via connecting through USB or AUX or Bluetooth to a radio?

Regular

Hello. Can I use Spotify on Android devices via connecting through USB or AUX or Bluetooth to a radio?

kbrooksc

Community Legend

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Google play code gift

when I type my google play code, says it's not valid. I paid in cash and have the note, why not work?

Newbie

when I type my google play code, says it's not valid. I paid in cash and have the note, why not work?

kbrooksc

Community Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Android App Closes itself

Hello, For a week now im experiencing this problem.Every time I open spotify it automatically closes itself.Ive tried reinstalling It, but the problem persists.I've tried unmounting the SD card, restarting the phone, and it persists. I don't know wha...

Casual Listener

Hello,   For a week now im experiencing this problem. Every time I open spotify it automatically closes itself. Ive tried reinstalling It, but the problem persists. I've tried unmounting th...

jorgepenna87

Casual Listener

512 Views

2 replies

0 likes

  • 512 Views
  • 2 replies
  • 0 likes

Offline songs, keep unsyncing.

Alot of people have had this issue and you dont seem to be doing anything about it. I love my spotify and the service I get with it but this is really irrititating, I am considering cancelling my Spotify as you are not offering the service I expect. ...

Casual Listener

Alot of people have had this issue and you dont seem to be doing anything about it. I love my spotify and the service I get with it but this is really irrititating, I am considering cancelling my Spo...

536 Views

0 replies

0 likes

Songs Unsyncing
  • 536 Views
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  • 0 likes

Solved!! Play station 3

Hi guys. I can not even get the login screen on mi PS3 I just see "error to connect the PlayStation Network. Please try again later " it's really frustrating,

Casual Listener

Hi guys. I can not even get the login screen on mi PS3 I just see "error to connect the PlayStation Network. Please try again later " it's really frustrating,

Dragulv

Casual Listener

1107 Views

3 replies

0 likes

PlayStation
ps3
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  • 3 replies
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Track Unavailable sometimes on Cellular data

Hey all. So I first noticed this problem when Spotify released their "Running" play lists. I tried to play them and got the "track unavailable" error on every song I tried to play. I was able to play them when I got home on wifi.Since then occasional...

Newbie

Hey all. So I first noticed this problem when Spotify released their "Running" play lists. I tried to play them and got the "track unavailable" error on every song I tried to play. I was able to play...

madmonkey23

Roadie

465 Views

1 replies

1 likes

  • 465 Views
  • 1 replies
  • 1 likes

Spotify Connect even in Offline Mode and outside WLAN ?

Hi, friday i sat in the office listening to music through spotify on my mobile phone. Spotify was in Offline Mode and WLAN was turned off when suddenly the music switched and i noticed that my wife at home started the desktop app playing music.Spotif...

Gig Goer

Hi, friday i sat in the office listening to music through spotify on my mobile phone. Spotify was in Offline Mode and WLAN was turned off when suddenly the music switched and i noticed that my w...

555 Views

0 replies

0 likes

  • 555 Views
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  • 0 likes

Bluetooth

I paired my Samsung Galaxy S4 to my 2013 Chevy Cruze however I tried to play Spotify and it doesn't play on my car. It plays through my phone. Do I need to change some setting on my phone? How do I get it to work?

Newbie

I paired my Samsung Galaxy S4 to my 2013 Chevy Cruze however I tried to play Spotify and it doesn't play on my car. It plays through my phone. Do I need to change some setting on my phone? How do I g...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

Songs that are no longer available are playing with no sound, and shuffle isn't that great

Hello, My complaint is that on mobile, with the random shuffle playlist, songs that are no longer available, such as Taylor Swift's songs, are popping up and being played, but no sound comes out of it, forcing me to waste a skip. I feel the shuffle a...

Casual Listener

Hello,   My complaint is that on mobile, with the random shuffle playlist, songs that are no longer available, such as Taylor Swift's songs, are popping up and being played, but no sound comes...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

kindle 8.9 tablet previously played all songs but now will only shuffle songs

Love spotify and listen to it on kindle 8.9 tablets, all songs available to create playlists. Last week went into spotify and could only shuffle songs from playlist. Pls help. Any advice really welcome.

Regular

Love spotify and listen to it on kindle 8.9 tablets, all songs available to create playlists. Last week went into spotify and could only shuffle songs from playlist. Pls help. Any advice really welco...

loppo

Casual Listener

1414 Views

12 replies

0 likes

  • 1414 Views
  • 12 replies
  • 0 likes