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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394727 Views

546 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8387 Views

0 replies

7 likes

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[Android 4.1.2] My "Starred" playlist keeps removing files from offline mode

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I connect to the Internet, it attempts to download them again....

Regular

Almost everytime I start Spotify on my phone, my "Starred" playlist keeps synchronization info (tracks), but tends to display some of the tracks on it as not available offline. Then, when I conn...

vhailor303

Regular

412 Views

2 replies

0 likes

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Problemas premium

Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.

Newbie

Soy premium he tenido que borrar e instalar la app 3 veces y continuo sin que me aparezca , podéis darme una solución ya hice todas las q constan en la ayuda.

279 Views

0 replies

0 likes

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Downloading Songs

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

Newbie

My Spotify is premuim but when I click offline mode it says its waiting to be downloaded on my Nexus 6, and the thing is it was downloaded before it just undownloaded a few hours ago, what's going on?

camillo75

Community Legend

314 Views

1 replies

0 likes

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My music

Hi everyone! I can't save new songs into my music... Is there a limit to it too?

Visitor

Hi everyone! I can't save new songs into my music... Is there a limit to it too?

Daniel

Community Legend

344 Views

2 replies

0 likes

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1 SD Card, 2 Phones

So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone recognize my downloaded music while the other doesn'...

Newbie

So I have a Galaxy S3 and S4 (Verizon), both with broken charging ports, so I routinely switch my SIM and SD between the 2 in order to externally charge the batteries. Why does Spotify on one phone r...

Daniel

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
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Random White Screen Keeps Popping Up

Ever since I connected Facebook to my account I keep getting this annoying white screen that pops up then goes away after about a second. This happens about every 5 seconds. How the heck do I fix this short of reinstalling every time I want to use th...

Casual Listener

Ever since I connected Facebook to my account I keep getting this annoying white screen that pops up then goes away after about a second. This happens about every 5 seconds. How the heck do I fix thi...

Zetsu001

Newbie

3618 Views

4 replies

1 likes

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Samsung Note 4 no longer downloading

Premium member. App worked fine up until 2 days ago I have tried the reset instructions several times and tried both internal and SD card storage. The app installs fine and streams without issue, but when I select an album to download it hangs at "wa...

Newbie

Premium member. App worked fine up until 2 days ago   I have tried the reset instructions several times and tried both internal and SD card storage.   The app installs fine and streams ...

camillo75

Community Legend

282 Views

1 replies

0 likes

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  • 1 replies
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possible way to look account with credit card number

Is there any way to look up an account with your card number? I forgot my password and don't have access to the email I used with it. I just want to cancel the premium membership. I don't use Spotify to often

Newbie

Is there any way to look up an account with your card number? I forgot my password and don't have access to the email I used with it. I just want to cancel the premium membership. I don't use Spotify...

jean3601

Community Legend

3818 Views

1 replies

0 likes

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Spotify Wont Play when Offline

This is starting to drive my nuts. Lately my Spotify App has stopped playing when offline which is the whole reason I pay for Premium. I'm currently running version 3.7.0.833I'm on Android 5.0.1 with the latest updates from Verizon.I'm running on a S...

Regular

This is starting to drive my nuts. Lately my Spotify App has stopped playing when offline which is the whole reason I pay for Premium.   I'm currently running version 3.7.0.833 I'm on Android...

OzarkCDN

Music Fan

1443 Views

7 replies

1 likes

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Offline playlist problems - can you duplicate?

I've been going back and forth with tech support, but no help there, so would love it to see if you all have the same issue or not. I have a probelm where Spotify's current version is trying to playback songs in offline mode that are not already down...

Music Fan

I've been going back and forth with tech support, but no help there, so would love it to see if you all have the same issue or not.  I have a probelm where Spotify's current version is trying to...

OzarkCDN

Music Fan

425 Views

1 replies

0 likes

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Crashes shortly after launching. Moto G 4G Lte

So whenever I got to listen to music the app seems to crash or close itself. I'll launch the app, play music, then go to do other things and it shortly crashes. I've checked to make sure nothing on my phone is doing this so I'm lost here. Any and all...

Newbie

So whenever I got to listen to music the app seems to crash or close itself. I'll launch the app, play music, then go to do other things and it shortly crashes. I've checked to make sure nothing...

Pame_mis

Newbie

1189 Views

3 replies

0 likes

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Cant log in and go online on samsung s6

So when i am at home and i enter my spotify info, it says logging in forever and it doesnt connect after a long time. When i am somewhere else with wifi, it connects after a long time. When i am logged on, it tells me that i am offline even though i ...

Casual Listener

So when i am at home and i enter my spotify info, it says logging in forever and it doesnt connect after a long time. When i am somewhere else with wifi, it connects after a long time. When i am logg...

baolong_n

Casual Listener

1102 Views

6 replies

0 likes

Login Errors
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Solved!! [Q] Is it possible to select which SDcard to use for caching?

Hello, I'm on an older Galaxy S2 so I probably have a very singular problem. But is there any way to specify where spotify hosts it's cache? Here's why I ask. My current phone has: - Internal SD card (~11GB)- External SD card (~30GB or something dumb...

Casual Listener

Hello,   I'm on an older Galaxy S2 so I probably have a very singular problem. But is there any way to specify where spotify hosts it's cache?   Here's why I ask. My current phone has: ...

Daniel

Community Legend

746 Views

3 replies

0 likes

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Problem with playing imported songs when using mobile data

Hello community, I have a weird problem with my spotify android app. I have some songs in playlist that are imported. I got them synced to my HTC One M8. But there is a problem. When I start listening without connection to the internet everything is ...

Newbie

Hello community, I have a weird problem with my spotify android app. I have some songs in playlist that are imported. I got them synced to my HTC One M8. But there is a problem. When I start listenin...

312 Views

0 replies

0 likes

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Spotify is not responding.

So after the update from october 1, spotify wont open anymore on my galaxy s5, worked fine until update but now everytime i open it, it just goes to my main screen.my phone its not the proble i already did the clean install twice, factory reset my ph...

Casual Listener

So after the update from october 1, spotify wont open anymore on my galaxy s5, worked fine until update but now everytime i open it, it just goes to my main screen. my phone its not the proble i alr...

Cyudowsky

Gig Goer

421 Views

1 replies

0 likes

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Very different dynamic range (bass, treble) of music via WLAN and 3G

I don't understand one thing: Music I download or stream at home via WLAN has a MUCH better dynamic (more bass, more treble) than music I stream or download via 3G.My settings are "Extreme Quality" for Streaming and "High Quality" for downloading. An...

Roadie

I don't understand one thing: Music I download or stream at home via WLAN has a MUCH better dynamic (more bass, more treble) than music I stream or download via 3G. My settings are "Extreme Quality"...

tigaaa

Roadie

874 Views

3 replies

0 likes

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  • 3 replies
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Solved!! I can't download songs anymore?

I do all the right steps but it dont work anymore. I select to download the song but appear a message,''waiting for download '' but never download. Somebody can help?

Casual Listener

I do all the right steps but it dont work anymore. I select to download the song but appear a message,''waiting for download '' but never download. Somebody can help?

Daniel

Community Legend

2772 Views

5 replies

0 likes

  • 2772 Views
  • 5 replies
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No facebook friends feed in Activity Spotify Android

I have a premium account and a facebook account and those are linked, but I have no feed in Activity section from my facebook friends. What can i do?

Newbie

I have a premium account and a facebook account and those are linked, but I have no feed in Activity section from my facebook friends. What can i do?

805 Views

0 replies

0 likes

empty
Facebook
no feed
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