Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394431 Views

546 replies

35 likes

Account
Free
  • 394431 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8377 Views

0 replies

7 likes

  • 8377 Views
  • 0 replies
  • 7 likes

All offline music has been removed

A week ago all my offline albums/songs had disappeared from the device. I could still see the arrow icon, which indicates that the song is in offline mode, I guess, but it is gray and if I want to play an album i need to download it again. It is real...

Casual Listener

A week ago all my offline albums/songs had disappeared from the device. I could still see the arrow icon, which indicates that the song is in offline mode, I guess, but it is gray and ...

Daniel

Community Legend

1070 Views

3 replies

0 likes

  • 1070 Views
  • 3 replies
  • 0 likes

Skipping songs oUT of nowhere! And pausing

I've had spotify for a year never had issues with it till latest update, I'm driving or just listening to spotify on my bombox and out of nowhere it skips songs or it pauses in the middle of a song I cleared cache no fader but it still does I didn't ...

Newbie

I've had spotify for a year never had issues with it till latest update, I'm driving or just listening to spotify on my bombox and out of nowhere it skips songs or it pauses in the middle of a song I...

jean3601

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Spotify Running/ Nike + App

I have been anxiously waiting for Spotify Running for a while now and it says here that it came out today. How can I access this feature? I am assuming I just have to wait for the next update, but I am not sure. Has anyone else with an android been a...

Roadie

I have been anxiously waiting for Spotify Running for a while now and it says here that it came out today. How can I access this feature? I am assuming I just have to wait for the next update, but ...

Daniel

Community Legend

1933 Views

1 replies

0 likes

  • 1933 Views
  • 1 replies
  • 0 likes

Spotfy crashing when trying to upgrade

I'm using and Xperia Z3 with the latest version of spotify and Android 5.1.1. I'm trying to upgrade my free accpunt to premium, which I have done before. However, when I go to enter in my details, if I press either the month or year for the expiry da...

Newbie

I'm using and Xperia Z3 with the latest version of spotify and Android 5.1.1. I'm trying to upgrade my free accpunt to premium, which I have done before. However, when I go to enter in my details, if...

Daniel

Community Legend

929 Views

1 replies

0 likes

Android 5.1.1
bug
crashing
Credit Card
Premium
  • 929 Views
  • 1 replies
  • 0 likes

Music stops playing randomly. No fix yet ?!

So I recently updated to Spotify Premium after using Spotify unlimited for about 5 years just because I had bought a smartphone recently. Ever since I've been using the app the music is stopping randomly for no apparent reason. I'm aware that this pr...

Regular

So I recently updated to Spotify Premium after using Spotify unlimited for about 5 years just because I had bought a smartphone recently. Ever since I've been using the app the music is stopping rand...

Daniel

Community Legend

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Solved!! Ipod nano and Android App

Hi everyone, I hope someone will be able to answer my question.I want to buy an Android tablet to replace my computer. I read that it is possible to synchronize my Ipod nano with Spotify on a computer but is it possible with the Android app ? I hope ...

Casual Listener

Hi everyone,   I hope someone will be able to answer my question. I want to buy an Android tablet to replace my computer. I read that it is possible to synchronize my Ipod nano with Spotify o...

Daniel

Community Legend

1063 Views

5 replies

0 likes

  • 1063 Views
  • 5 replies
  • 0 likes

Spotify tracks on Facebook

When I play tracks in Spotify on my Android phone none of them is shown on my Facebook timeline. It only works on a desktop computer. Tried to reinstall the app and use older version. Didn't work.

Casual Listener

When I play tracks in Spotify on my Android phone none of them is shown on my Facebook timeline. It only works on a desktop computer. Tried to reinstall the app and use older version. Didn't work.

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

HELP I can't skip! And it wont let me pick a song! I have to shuffle play!

Hi guys!So, Spotify just recently updated on my Kindle, and now I can't skip more than four times, and I have to hit 'Shuffle Play' and can't pick a song. Why's that? HELP! My brother has spotify on his Samsung, and he says that he can still skip and...

Newbie

Hi guys! So, Spotify just recently updated on my Kindle, and now I can't skip more than four times, and I have to hit 'Shuffle Play' and can't pick a song. Why's that? HELP!  My brother has sp...

jean3601

Community Legend

716 Views

1 replies

0 likes

  • 716 Views
  • 1 replies
  • 0 likes

Control access to devices for Spotify Connect

Hi, This is very similar to https://community.spotify.com/t5/Closed-Ideas/Spotify-Connect-Add-access-control-on-my-Connect-devices/idi-p/650214 which didn't receive enough support. Every day for the past couple of days, I'm in a battle with some stra...

Regular

Hi,   This is very similar to https://community.spotify.com/t5/Closed-Ideas/Spotify-Connect-Add-access-control-on-my-Connect-devices/idi-p/650214 which didn't receive enough support. &nb...

jean3601

Community Legend

672 Views

1 replies

0 likes

Connect
  • 672 Views
  • 1 replies
  • 0 likes

cant get premium??

Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??

Newbie

Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??

Daniel

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

How do I undownload music without having to remove it from my saved music? It is giving me no option

Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?

Newbie

Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?

jean3601

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Can't login to spotify app

Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I am pretty certain i have inserted a correct usernam...

Newbie

Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I ...

Daniel

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Mobile not able to log on

It keeps telling me that the username and or password is incorrect, but I am able to log on to my desktop with the same username and password. Any suggestions??

Newbie

It keeps telling me that the username and or password is incorrect, but I am able to log on to my desktop with the same username and password. Any suggestions??

Daniel

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Logged out of Spotify

I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password is incorrect. How do I fix this? Thank you,

Visitor

I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password...

Daniel

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

HOW DO I REMOVE PREMIUM

please help me with removing the upgrade, because it doesn't work and I'm paying for it so. Help me? Oh and does anyone else have that when your phone's off, he automatically logs out and you don't have any albums downloaded anymore? It's so frustrat...

Casual Listener

please help me with removing the upgrade, because it doesn't work and I'm paying for it so. Help me? Oh and does anyone else have that when your phone's off, he automatically logs out and you don't h...

Daniel

Community Legend

675 Views

3 replies

0 likes

  • 675 Views
  • 3 replies
  • 0 likes

Impossibile annullare abbonamento

Salve non riesco ad annullare l'abbonamento premium che scade il 4 luglio. Ho fatto l'account premium da un dispositivo android e anche se seguo la vostra guida nel sito abbonamento e pagamenti non ci sta la voce disattiva abbonamento. Potete risolve...

Regular

Salve non riesco ad annullare l'abbonamento premium che scade il 4 luglio. Ho fatto l'account premium da un dispositivo android e anche se seguo la vostra guida nel sito abbonamento e pagamenti non c...

Miloragaglini

Newbie

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

SPOTIFY VER 3.6.0.789 DOESN'T WORK ON NOKIA XL

Hi,spotify version 3.6.0.789 (upgrading from version 3.4.0.762 that's on 1Mobile Market) doesn't start on mobile Nokia XLRegardsAndrea

Casual Listener

Hi, spotify version 3.6.0.789 (upgrading from version 3.4.0.762 that's on 1Mobile Market) doesn't start on mobile Nokia XL Regards Andrea

Daniel

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

[Android] Local files?

Hi everyone, I'm Premium on spotify and I have a lot of huge playlists classed by genre, available offline. But, some of my songs are local files that I can play on my PC but not on my mobile. So I tried to plug my Galaxy S5 on my PC to sync them by ...

Casual Listener

Hi everyone,   I'm Premium on spotify and I have a lot of huge playlists classed by genre, available offline. But, some of my songs are local files that I can play on my PC but not on my mobil...

1150045637

Casual Listener

471 Views

2 replies

0 likes

  • 471 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Incompatible with Samsung E500H?

Google Play Store says that Spotify is incompatible with my phone model: a Samsung E500H Android version 4.4.4 Anyone know why this is? I just signed up for premium expecting I would be able to get the service to work on my phone... Is there a workar...

Casual Listener

Google Play Store says that Spotify is incompatible with my phone model: a Samsung E500H Android version 4.4.4   Anyone know why this is? I just signed up for premium expecting I would be able...

Daniel

Community Legend

767 Views

3 replies

0 likes

  • 767 Views
  • 3 replies
  • 0 likes

Local de armazenamento.

Gostaria de tira uma dúvida e ao mesmo tempo abrir espaço para uma sujestão. Bom... eu adoro esse app, facilita muito e tipo, eu sofro um pouco na questão do local onde os dados e cache são armazenados, poxa será que não seria possível vcs colocarem ...

Newbie

Gostaria de tira uma dúvida e ao mesmo tempo abrir espaço para uma sujestão. Bom... eu adoro esse app, facilita muito e tipo, eu sofro um pouco na questão do local onde os dados e cache são armazenad...

Daniel

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes