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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394405 Views

546 replies

35 likes

Account
Free
  • 394405 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8377 Views

0 replies

7 likes

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  • 7 likes

Can't download any more tracks, even though limit not reached

SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist I'm using the current version of Spotify Premium on a Sony Xperia Z3 running 5.1.1. Today...

Regular

SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist   I'm using the current version...

Daniel

Community Legend

603 Views

1 replies

0 likes

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  • 1 replies
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Artist random is not playing older material

On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For example for band Children of Bodom it will consist only the ne...

Newbie

On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For exampl...

Daniel

Community Legend

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
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Spotify is not opening with other apps

I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can.I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the premium version on my Android.Any advice for this? I wa...

Newbie

I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can. I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the pr...

Daniel

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Can't log in on phone (HTC Desire 510)

Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now it gives me a message after about five minutes sayi...

Casual Listener

Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now ...

Daniel

Community Legend

491 Views

2 replies

0 likes

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  • 2 replies
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Won't let me reset my password!!🙊

Spoiler (Highlight to read)I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried uninstalling and reinstal...

Newbie

I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried u...

Nico

Community Legend

843 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Why does app keep saying I'm off line when i am connected wifi. I posted this on wifi

When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular data. Big disappointment

Casual Listener

When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular ...

roberto11700

Regular

6712 Views

11 replies

0 likes

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Kündigung

Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?

Newbie

Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?

Daniel

Community Legend

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Local Files

I'm trying to load some local files from my pc computer to be available on my mobile device, however after putting them in a playlist and making it available offline, nothing happens. My phone just says "Waiting to download" infinitely. Any ideas wha...

Music Fan

I'm trying to load some local files from my pc computer to be available on my mobile device, however after putting them in a playlist and making it available offline, nothing happens. My phone just s...

jonasherdegen

Community Legend

661 Views

4 replies

0 likes

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  • 4 replies
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Landscape Mode - Soft-Key bar visible

To whom it may concern I'm using my old Nexus 5 with Android 5.1.1 (not rooted), Set Orientation and GMD Full Screen Immersive Mode as small "Now-Playing"-Screen in my living room. With Spotify 3.4.0.764 this worked very well and looked like this:. B...

Visitor

To whom it may concern   I'm using my old Nexus 5 with Android 5.1.1 (not rooted), Set Orientation and GMD Full Screen Immersive Mode as small "Now-Playing"-Screen in ...

Daniel

Community Legend

1744 Views

3 replies

0 likes

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  • 3 replies
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Android user - offline

Whenever I am at the gym (or wherever I'm not at home) I can't listen to my music on Spotify. It says "this music isn't available offline or Spotify thinks I'm offline - not connected to the Internet). .please help me before I cancel my account. Th a...

Newbie

Whenever I am at the gym (or wherever I'm not at home) I can't listen to my music on Spotify. It says "this music isn't available offline or Spotify thinks I'm offline - not connected to the Internet...

Daniel

Community Legend

598 Views

1 replies

0 likes

Josiescarpelli@gmail.com is my current email
  • 598 Views
  • 1 replies
  • 0 likes

Spotify won't play through my car stereo

Hi -- I plug the aux cable into my new Samsung Galaxy 5. I turn my car stereo to Aux. i hit play on a Spotify play list. It plays for a millisecond and stops. And i can't get it to play. Any ideas about what might be wrong? Spotify works just fine wh...

Regular

Hi -- I plug the aux cable into my new Samsung Galaxy 5. I turn my car stereo to Aux. i hit play on a Spotify play list. It plays for a millisecond and stops. And i can't get it to play.   A...

jaccuss15

Casual Listener

4422 Views

4 replies

0 likes

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Solved!! Payment

Hi how come I've just paid for premium and its still saying update payment yet it's took the money out :s

Casual Listener

Hi how come I've just paid for premium and its still saying update payment yet it's took the money out :s

Daniel

Community Legend

1438 Views

9 replies

0 likes

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Can't access and material design

Hello, i use and love Spotify on my smartphone Android (Nexus 5) but with last upgrade can't login to my account if i use WiFi (no problem instead with LTE). The application claim that i am offline but it's not true because i use other smartphone And...

Regular

Hello, i use and love Spotify on my smartphone Android (Nexus 5) but with last upgrade can't login to my account if i use WiFi (no problem instead with LTE). The application claim that i am offline b...

roberto11700

Regular

757 Views

2 replies

0 likes

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Samsung s5 Album art isn't showing anymore!

Hey spotify! I recently updated my s5 and now I don't have my album art anymore at the lockscreen!Was this intended? I really enjoyed the lockscreen art! See? This is all that comes up, im not sure if I have to do something to turn it on or bring it ...

Casual Listener

Hey spotify! I recently updated my s5 and now I don't have my album art anymore at the lockscreen! Was this intended? I really enjoyed the lockscreen art!  See? This is all that come...

Daniel

Community Legend

1689 Views

5 replies

0 likes

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  • 5 replies
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Ayuda necesito saber que dispositivos estan sincronizados con mi cuenta

Es raro pero a mi hermanito le robaron un ps4 y ocupo su numero de serie que aparecia cuando lo sincronize ayuda por favor

Newbie

Es raro pero a mi hermanito le robaron un ps4 y ocupo su numero de serie que aparecia cuando lo sincronize ayuda por favor

Daniel

Community Legend

467 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I need help with premium

So I bought a Google play card hoping it would work to buy premium in redeem code, but it didn't worknow it said invalid code and I tried about 15 times thinking it was the way I was writing the code but nothing changed, so I went and redeemed it on ...

Newbie

So I bought a Google play card hoping it would work to buy premium in redeem code, but it didn't worknow it said invalid code and I tried about 15 times thinking it was the way I was writing the code...

Daniel

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Do you HAVE TO subscribe to the 60 days free trial in order to play music?

Hi, I've been using spotify on my android phone with no problem until last week, a notice keeps popping up whenever I press play to force me to sign up for the 60 day free trial. If I click "later" it just goes back to the previous page and doesn't d...

Newbie

Hi, I've been using spotify on my android phone with no problem until last week, a notice keeps popping up whenever I press play to force me to sign up for the 60 day free trial. If I click "later" i...

Daniel

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Solved!! detach Facebook acct

I am trying to find out how to detach my Facebook account ao i xan delete my Facebook account and still enjoy spotify.

Newbie

I am trying to find out how to detach my Facebook account ao i xan delete my Facebook account and still enjoy spotify.

user-removed

Not applicable

547 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

premiun

Hej! Jag hade premium och testade i en månad och nu har det dragits pengar för en månad till. Hur gör jag föf att få dem tillbaka???

Newbie

Hej! Jag hade premium och testade i en månad och nu har det dragits pengar för en månad till. Hur gör jag föf att få dem tillbaka???

Daniel

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Saving to SD card

I have an lg optimus pro G in this phone is crazy it has 25 gigs of internal memory. Have a 16 gig memory card, but I can't for the life of me use more than 10 gigs only use 6 gigs for all my music the problem is I guess I need a bigger SD card

Newbie

I have an lg optimus pro G in this phone is crazy it has 25 gigs of internal memory. Have a 16 gig memory card, but I can't for the life of me use more than 10 gigs only use 6 gigs for all my music t...

Daniel

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes