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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394300 Views

546 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8373 Views

0 replies

7 likes

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Solved!! Nexus 5 not tracking Spotify data usage

Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. I’ve been listening to it all morning and it “says” ...

Regular

Just got a Nexus 5, my first Android coming from iPhone. I am noticing that my cell data usage for Spotify is not being tracked in the Data Usage page in the usage bar for the specific Spotify app. ...

amlamarra

Casual Listener

1509 Views

8 replies

0 likes

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STUPID SPOTIFY UPDATE WITH NEW APP LEFT 5 GIGS OF NONSENSE ON MY PHONE.

I only have 15 gigs on my phone. all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching. AND YES I have gone through settings and deleted catche and oth...

Newbie

I only have 15 gigs on my phone.  all my old music from old app is on my phone and it is not showing up to delete when I go through the files while hooking up to a computer and searching.  ...

Daniel

Community Legend

541 Views

2 replies

0 likes

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Tracks appear to download correctly when blocked by internet filter

When I am at home on my wifi, and I download songs to my device everything works great. When connected to my work's wifi, tracks seem to download successfully, but these tracks do not play audio when played. The song will appear to play, ie the track...

Casual Listener

When I am at home on my wifi, and I download songs to my device everything works great.    When connected to my work's wifi, tracks seem to download successfully, but these tracks do no...

MichelleBrussel

Casual Listener

630 Views

2 replies

0 likes

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Spotify wont play from downloaded playlists like before

After last update, something has gone either very wrong or I have missed out on something.. When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online. This saved me for a lot of gb used, and furtermore a more fr...

Newbie

After last update, something has gone either very wrong or I have missed out on something..   When I played songs earlier, Spotify would play the "downloaded" tracks even though I was online...

Peter__

Community Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
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Solved!! Audio effects turn off for no reason.

(Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas why or is it just a bug?

Casual Listener

(Galaxy s3) I like to turn my bass boost all the way up but it randomly turns off for no reason. If i go to the audio effects it cuts back on for a few songs then turns off again randomly. Any ideas ...

Peter__

Community Legend

765 Views

1 replies

0 likes

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  • 1 replies
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Turn on 2G/3G sync come up even though WIFI is on and connected. Can't download.

I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can play a track so this proves that I have WIFI access.

Newbie

I've upgraded to the latest Android client .7.5.698 on my Galaxy Note 3. Even though I have WIFI on and 2G/3G sync turned off, it won't download tracks and tells me to turn on 2G/3G sync... I can pla...

h4ppye

Casual Listener

3535 Views

5 replies

4 likes

  • 3535 Views
  • 5 replies
  • 4 likes

Please help. Can not see artist or song title when streaming Infiniti Qx80

Hello,Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from my phone to the car the screen in the car showed the ar...

Regular

Hello, Please help. I have a 2014 Infiniti QX80. I have the Spotify Premium account. The phone that I am streaming from is a Samsung Galaxy Note 3. Up until Saturday when music was streaming from...

zippinbyu

Regular

1169 Views

6 replies

0 likes

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PLEASE HELP!

No matter what, my spotify is not working on my samsung s4. It used to work and now i just get a black screen and the spotify symbol at the top. MEGA FRUSTRATING. I have tried uninstalling etc, getting really irritated because this is the second time...

Newbie

No matter what, my spotify is not working on my samsung s4. It used to work and now i just get a black screen and the spotify symbol at the top. MEGA FRUSTRATING. I have tried uninstalling etc, getti...

Peter__

Community Legend

337 Views

1 replies

0 likes

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Solved!! Latest Galaxy S3 Android software takes away auto haptic feedback options! Please stop the vibrating

I have had a problem with the auto haptic feedback when playing music through spotify. I have called Tmobile but we have determined that the lastest Software update available for the Galaxy S3 took away the ability to enable auto haptic feedback for ...

Newbie

I have had a problem with the auto haptic feedback when playing music through spotify. I have called Tmobile but we have determined that the lastest Software update available for the Galaxy S3 took a...

skiian

Casual Listener

2992 Views

5 replies

0 likes

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Samsung Galaxy s3 Vibrating to music!

Please help!!! Ever since the spotify update a few days ago that they pushed due to the security breach the vibration to the music has returned!!!! I ran into this problem a year ago but was able to turn off auto haptic and it worked. However, now wi...

Casual Listener

Please help!!! Ever since the spotify update a few days ago that they pushed due to the security breach the vibration to the music has returned!!!! I ran into this problem a year ago but was able to ...

skiian

Casual Listener

529 Views

3 replies

0 likes

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  • 3 replies
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Using spotify with ATT drive mode

I used to be able to add spotify to my quick access list in att drive mode on my htc one. After the update its no longer an option

Newbie

I used to be able to add spotify to my quick access list in att drive mode on my htc one. After the update its no longer an option

441 Views

0 replies

0 likes

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Poor auxiliary output on Galaxy Note 3

Short version:Note 3 not providing proper auxiliary output, leaving the music sounding flat and nowhere near as good as the phone can provide. I'm looking for a fix rather than an amp app, as this just amplifies a poor signal rather than fixing the u...

Casual Listener

Short version: Note 3 not providing proper auxiliary output, leaving the music sounding flat and nowhere near as good as the phone can provide. I'm looking for a fix rather than an amp app, as this ...

jba1987

Newbie

7168 Views

8 replies

0 likes

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Spotify isn't compatible anymore

I have a big problem. Since the latest update, which my phone found today, I can't use spotify anymore. Playstore says it isn't compatible anymore. I have an Alcatel phone. I don't really remember which one, but it has Android. Can someone please hel...

Newbie

I have a big problem. Since the latest update, which my phone found today, I can't use spotify anymore. Playstore says it isn't compatible anymore. I have an Alcatel phone. I don't really remember wh...

Peter__

Community Legend

954 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Spotify minimizes when I touch a result for an Album or Artist

I have a Dell Venue 8 3830 for Android. Every since I upgraded to Android 4.4.2 when I touch a result for an Album or Artist, Spotify minimizes to the home screen. I have been in touch with Spotify support, but so far nothing they have suggested has ...

Casual Listener

I have a Dell Venue 8 3830 for Android. Every since I upgraded to Android 4.4.2 when I touch a result for an Album or Artist, Spotify minimizes to the home screen. I have been in touch with Spotify ...

JonathanMeckler

Casual Listener

446 Views

3 replies

0 likes

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  • 3 replies
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Premium user, Android constantly shanks, now can't download

I'm a premium user and make much use of offline playlists. I installed the "new" Spotify as required after the big security scare a couple weeks ago. What a train wreck. Now, my downloaded tracks are CONSTANTLY just disappearing from my Android phone...

Regular

I'm a premium user and make much use of offline playlists. I installed the "new" Spotify as required after the big security scare a couple weeks ago. What a train wreck.   Now, my downloaded...

blueline17

Regular

1744 Views

18 replies

0 likes

offline sync
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Why is the kindle version so bad?

Why is the kindle version so different from the other versions? It requires a lot more with premium than all the other tablet versions, and the comuter versions.

Music Fan

Why is the kindle version so different from the other versions? It requires a lot more with premium than all the other tablet versions, and the comuter versions.

Peter__

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

se borran las playlist

Desde hace un tiempo descargo mis playlist y al revisar más tarde están como si no hubiese descargado nada.... toca volver a descargarlas y me pasa lo mismo repetidas veces

Newbie

Desde hace un tiempo descargo mis playlist y al revisar más tarde están como si no hubiese descargado nada.... toca volver a descargarlas y me pasa lo mismo repetidas veces

Peter__

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Bug - Lag on Biography Section

The biography section of Spotify lags on my Nexus 5. Reproduction: Launch Spotify for android Search for The Beatles Scroll to the bottom, where the bio appears Just before the bio appears, there will be dramatic lagging of the page scroll. It does t...

Newbie

The biography section of Spotify lags on my Nexus 5.    Reproduction: Launch Spotify for android Search for The Beatles Scroll to the bottom, where the bio appears Just before t...

Joe

Community Legend

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
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Spotify Connect works with spotiamp only?

I can only use spotify connect feature with spotiamp release (0.2) on my laptop . Not able to connect to spotify desktop app though. Any solution? Thanks.

Casual Listener

I can only use spotify connect feature with spotiamp release (0.2) on my laptop . Not able to connect to spotify desktop app though. Any solution? Thanks.

Joe

Community Legend

1391 Views

4 replies

0 likes

spotiamp
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'No internet connection available' on 3g with Nexus 4

Hi guys, Weird problem. Started happening after the latest update. When on wifi this works perfectly. While on 3g Spotify insists that 'No internet connection available'. My 3g connection works just fine - I've been doing all the usual browsing, down...

Newbie

Hi guys,   Weird problem. Started happening after the latest update. When on wifi this works perfectly. While on 3g Spotify insists that 'No internet connection available'. My 3g connection ...

user-removed

Not applicable

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes