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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394320 Views

546 replies

35 likes

Account
Free
  • 394320 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8374 Views

0 replies

7 likes

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'No internet connection available' on 3g with Nexus 4

Hi guys, Weird problem. Started happening after the latest update. When on wifi this works perfectly. While on 3g Spotify insists that 'No internet connection available'. My 3g connection works just fine - I've been doing all the usual browsing, down...

Newbie

Hi guys,   Weird problem. Started happening after the latest update. When on wifi this works perfectly. While on 3g Spotify insists that 'No internet connection available'. My 3g connection ...

user-removed

Not applicable

492 Views

1 replies

0 likes

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  • 1 replies
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New Device

I have an Motorola phone that I am upgrading to a new Samsung s5. How do I transfer my play list to the new phone? I'm a new user as you can tell from my question. Thanks

Newbie

I have an Motorola phone that I am upgrading to a new Samsung s5.  How do I transfer my play list to the new phone?  I'm a new user as you can tell from  my question.  Thanks

Joe

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
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Phone's not responding when downloading tracks

I am a premium user for last couple of months and this is the only problem I encountered and it is really annoying me. Everytime I try to download my offline lists, when the phone screen goes to sleep, it doesn't open again and phone doesn't respond ...

Casual Listener

I am a premium user for last couple of months and this is the only problem I encountered and it is really annoying me. Everytime I try to download my offline lists, when the phone screen goes to slee...

Joe

Community Legend

623 Views

5 replies

0 likes

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Can't log in through Facebook with android

So I just got a new HTC and when I tried to log in to spotify through facebook, which has always worked in the past on other devices, it wouldn't work. The first time it loaded and then said something along the lines of "spotify would like to access ...

Casual Listener

So I just got a new HTC and when I tried to log in to spotify through facebook, which has always worked in the past on other devices, it wouldn't work. The first time it loaded and then said someth...

Joe

Community Legend

3117 Views

5 replies

0 likes

Android
Facebook
Help
htc
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Solved!! Deactivated FB now I can't login

I need help because I deleted my facebook and now spotifiy logged me out and I cannot get back in without using my facebook? Can an administrator convert my account over to a non facebook account.

Newbie

I need help because I deleted my facebook and now spotifiy logged me out and I cannot get back in without using my facebook? Can an administrator convert my account  over to a non facebook accou...

Joe

Community Legend

789 Views

1 replies

0 likes

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  • 1 replies
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Syncing and downloading problem

Hi, i tried every kind of troubleshooting but it still won't work. I had an external 16 gb memory and i had music on it.... Like 1 week ago, i bought a new memory, 64 GB , for put more playlist on that. During the first Syncing my device had (when i ...

Regular

Hi, i tried every kind of  troubleshooting but it still won't work. I had an external  16 gb memory and i had music on it.... Like 1 week ago, i bought a new memory, 64 GB , for put more pl...

Joe

Community Legend

1228 Views

12 replies

0 likes

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  • 12 replies
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Distorted playback when listening to some songs...

Hi there, Hopefully one of you lovely people can help me..... I've noticed, over the last week or so, when I open up a playlist on Spotify, the first song I play plays with lots of distortion, for about 8 secs maybe. If I skip, the next track does th...

Music Fan

Hi there,   Hopefully one of you lovely people can help me.....   I've noticed, over the last week or so, when I open up a playlist on Spotify, the first song I play plays with lots...

islander_bill

Newbie

1691 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Radio not showing any stations after update to new app (1.10.113)

Was forced to update to new Spotify app (1.10.113), and when I did, my saved radio stations are all gone. I only see Recommended Stations. I really want my radio stations back! The two things I value the most with Spotify, my stations and my offline ...

Regular

Was forced to update to new Spotify app (1.10.113), and when I did, my saved radio stations are all gone. I only see Recommended Stations. I really want my radio stations back! The two things I ...

noheadesigns

Regular

4072 Views

5 replies

0 likes

bad user experience
radio station
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Solved!! Is it possible to save offline music in internal storage?

Hello,I would love to know if its possible to save music in internal storage,because I use SdCard only for flashing ROMs and I have only 1gb card. When I just take out sdcard app won't work

Music Fan

Hello,I would love to know if its possible to save music in internal storage,because I use SdCard only for flashing ROMs and I have only 1gb card. When I just take out sdcard app won't work

Joe

Community Legend

986 Views

3 replies

0 likes

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SD Card problem when syncing - possibe bug in latest update?

Almost everytime I try to sync a playlist, the SD Card gets ejected and I cannot use it on the phone again until I perform a checkdisk on the SD Card and try again. It seems the Spotify app does something wrong when syncing and corrupts my SD Card. I...

Regular

Almost everytime I try to sync a playlist, the SD Card gets ejected and I cannot use it on the phone again until I perform a checkdisk on the SD Card and try again.   It seems the Spotify ap...

Joe

Community Legend

3741 Views

14 replies

1 likes

  • 3741 Views
  • 14 replies
  • 1 likes

Problem

I am from the US and have been in Croatia for two weeks and my spotify premium is not working! I am connected to the internet but When I try to play music it says these feature are only for premium users! What do I do??

Newbie

I am from the US and have been in Croatia for two weeks and my spotify premium is not working! I am connected to the internet but When I try to play music it says these feature are only for premium u...

blake

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Adding an Album to Offline causes Brain to Ooze

Seriously, while it is better than 'Create a Playlist' it is still awful. 1 search for artist2 find album3 save4 go to 'your music'5 find album again6 click offline buttonThis should be finished after step 3. (Step 7 is to try Beats and hope they are...

Regular

Seriously, while it is better than 'Create a Playlist' it is still awful. 1 search for artist 2 find album 3 save 4 go to 'your music' 5 find album again 6 click offline button This shoul...

Joe

Community Legend

680 Views

5 replies

0 likes

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No room for offline music??

Spotify doesn't seem to be letting me set anymore tracks to "offline" saying I don't have space for them... I have over 24gb left of space.I read about the song number limit but I only have maybe 400-500 songs set to offline.

Casual Listener

Spotify doesn't seem to be letting me set anymore tracks to "offline" saying I don't have space for them... I have over 24gb left of space. I read about the song number limit but I only have maybe...

Joe

Community Legend

447 Views

3 replies

0 likes

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Offline playlists

Since the new update came out where i had to unistall and reintall spotify my offline playlist wont dowload the songs that i have streamed, previosly they would change from grey to green after i listened to them but now they stay grey. i have a limit...

Casual Listener

Since the new update came out where i had to unistall and reintall spotify my offline playlist wont dowload the songs that i have streamed, previosly they would change from grey to green after i list...

Joe

Community Legend

423 Views

3 replies

0 likes

  • 423 Views
  • 3 replies
  • 0 likes

My Starred Playlist says that I have 2 tracks in it but when I open it, theres nothing inside

Hi guys, I wanted to delete all of my tracks in my Starred playlist. done, but now it says that I have 2 tracks left in it but in fact it's empty. How to solve please? Thanks in advance. Regards, Mirsad

Casual Listener

Hi guys,   I wanted to delete all of my tracks in my Starred playlist. done, but now it says that I have 2 tracks left in it but in fact it's empty. How to solve please?   Thanks in...

Peter__

Community Legend

509 Views

4 replies

0 likes

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Explicit lyrics on desktop become edited on Android mobile app

I recently noticed that some of the songs I have downloaded to my mobile device are edited when I specifically added the explicit version. Example: Backpackers from Childish Gambino's ablum Camp. Noticed it was edited while driving into work today. G...

Music Fan

I recently noticed that some of the songs I have downloaded to my mobile device are edited when I specifically added the explicit version.   Example: Backpackers from Childish Gambino's ablu...

275 Views

0 replies

0 likes

  • 275 Views
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Albums and Songs missing from ipad and android devices

Albums and Songs missing from ipad and android devicesHi all,I have 16 songs in a playlist for 何韻詩 , this works perfectly on the PC, with either web player or Spotify PC cilent.However on mobile devices, there are only 9 tracks???Android: Shows "16 t...

Regular

Albums and Songs missing from ipad and android devices Hi all, I have 16 songs in a playlist for 何韻詩 , this works perfectly on the PC, with either web player or Spotify PC cilent. However on...

Ulfis

Casual Listener

2025 Views

14 replies

0 likes

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  • 14 replies
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last fm scrobbling

Is anyone having lastfm issues from the android app. I know lastfm had issues this week but deezer and google play are now scrobbling fine, spotify is having issues from all my android devices, not tried the desktop.

Roadie

Is anyone having lastfm issues from the android app. I know lastfm had issues this week but deezer and google play are now scrobbling fine, spotify is having issues from all my android devices, not t...

Joe

Community Legend

938 Views

6 replies

0 likes

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Saving offline play lists to ad card

So I've been trying multiple times to move my offline olaylists to my 32gb so card but every time it saves to my phones local storage which only has about a gig left on it. My ad card is completely empty yet Spotify won't move the playlists. I've tri...

Newbie

So I've been trying multiple times to move my offline olaylists to my 32gb so card but every time it saves to my phones local storage which only has about a gig left on it. My ad card is completely e...

Daniel

Community Legend

422 Views

2 replies

0 likes

  • 422 Views
  • 2 replies
  • 0 likes