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keep charging my card yet it doesnt work? please help

keep charging my card yet it doesnt work? please help

Spotify has charged me at least two months in a row. Strange thing is, it doesnt even show up in my receipts on my account. It works on my computer but I can only use shuffle on mobile. Can someone please help me fix this or at leadt get them to stop charging me? They charge 9.99 every time. So frustrated
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