Hey there,
Thanks for posting in the Community.
The issue you're describing is resolved most of the times after performing a clean reinstall of the app. Could you give it a try as described here?
If the issue still persists, we'd need you to try a different internet connection and tell us the brand/model and operating system of your device.
Keep us posted,
Cheers!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…