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no internet connectrion

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no internet connectrion

hello.

im having trouble with the android spotify app on my galaxy s5. 

sometimes when im listening to my music it suddenly stops. when i try to open the app the only thing is get is a black screen with the green loading circle. after a few seconds it says ''no internet connection''. (while my internet just works normaly) i cant even get to the offline playeble music or settings. even if i restart the app completly it isnt fixed.

than after a while of no change it suddenly starts playing again and everything works again. sometimes it takes days before it works again...

how is this possible?

Screenshot_2016-04-08-17-10-44.png
Screenshot_2016-04-08-17-10-54.png
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Accepted Solutions
Marked as solution

Ok. Can You try a clean install following the guide linked in my signature?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

View solution in original post

4 Replies

Try disabling the power saving feature in your phone settings. Lots of Samsung users have issues with this affecting spotify.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

I dont have any power saving turned on..
Marked as solution

Ok. Can You try a clean install following the guide linked in my signature?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

I've done it and nog hope it works! You'll hear from me. Thanks anyway

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