Help Wizard

Step 1

NEXT STEP

offline mode: stops or pauses music

offline mode: stops or pauses music

Plan

Premium Family

Country

Philippines

 

Device

Redmi Note 7

Operating System

Android 9

MIUI Global Version 11.0.5

 

My Question or Issue

- on offline mode the music stops or pauses. sometimes just in the middle of a song (i juat started playing the playlist) or 2-5 songa after. but when I'm online and updating my downloads, there's no issue like this

Reply
1 Reply

Hey there @abbyC9

 

Thanks for reaching out to us about this - we'll be glad to help you out here.

 

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your device. 

 

Check out this help page in order to find the steps for clean reinstall on the affected device. 

 

Hope this helps. Let us know how it goes. 

Suggested posts