Cannot See Streams For New Single, Only NaN

[jxss]

Hello!

I'm having an issue with my artist account. I released a single a few days ago and being curious, I wanted to see how many people have listened to it so far. However, I noticed that instead of showing numbers, it just shows 'NaN' under the streams section.

My song also doesn't appear 'songs,' only my older ones do and the streaming numbers for those songs hasn't changed even though people have been streaming them. I'm not sure if anyone else is having this issue or not but I was wondering why this could be happening. Any help will do.

Thank you!

[fbreslin]

Same issue for myself although my track only went up today!

[jxss]

I can see them now. Not sure what really happened. Maybe just a weird bug?

[Abetz]

I’m having the same issue. While My Guitar Gently Weeps, by Heather and Snow, dropped yesterday, and under streams is that NaN. Also, the new release only shows up under releases- not songs. Can anyone shed some light on this? It’s been extremely frustrating:(

[OPR-1]

Same here, does anyone know why?

[引きこもり]

Hey guys, I suggest contacting support for this.

[Abetz]

Hi!

I never figured it out- it just magically fixed itself so I don’t know
🤷🏻‍♀️