Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

App & Features

Start a topic

Forum Posts

Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1879 Views
  • 0 replies
  • 2 likes
  • 1879 Views
  • 0 replies
  • 2 likes

Classical New Releases playlist

Often I love most of one of these playlists but it gets updated every week. If I want to save a current week's playlist, do I have to do this for each separate track, or if I download one week's, say on my iPad app, does that mean I have that particu...

  • Visitor
  • Often I love most of one of these playlists but it gets updated every week. If I want to save a current week's playlist, do I have to do this for each separate track, or if I download one week's, say...
  • 308 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 308 Views
  • 0 replies
  • 0 likes

folders

It would be cool if you could organise your music into folders. For instance, a ‘morning folder’ or ‘going out folder’ - I have loads of playlists so it would make it much easier to navigate, and for my friends and family members who often use my pla...

  • Visitor
  • It would be cool if you could organise your music into folders. For instance, a ‘morning folder’ or ‘going out folder’ - I have loads of playlists so it would make it much easier to navigate, and for...
  • AdamDamon
  • Spotify Star
  • 466 Views
  • 1 replies
  • 1 likes
  • App & Features
    Social & Random
  • 466 Views
  • 1 replies
  • 1 likes

Shuffle artist's complete catalog?

Hi, I have a question regarding how Spotify shuffles an artist’s catalog. When I search for an artist on the free desktop version, and click on the artist’s name, and then click “Play, the “Play Queue” gets populated with an assortment of the artist’...

  • Casual Listener
  • Hi, I have a question regarding how Spotify shuffles an artist’s catalog.   When I search for an artist on the free desktop version, and click on the artist’s name, and then click “Play, t...
  • blastiann
  • Visitor
  • 22160 Views
  • 9 replies
  • 6 likes
  • App & Features
  • 22160 Views
  • 9 replies
  • 6 likes

Superuser Contribution [Desktop][Playlists] about a recent change

dear whomever was responsible for the recent change to the desktop application which makes it so that when you press enter in a playlist description, it just saves, rather than informing you that "line breaks are not supported in playlist description...

footer-flowers.png footer-flowers.png
  • Casual Listener
  •     dear whomever was responsible for the recent change to the desktop application which makes it so that when you press enter in a playlist description, it just saves, rather than inform...
  • Katerina
  • Spotify Legend
  • 1245 Views
  • 2 replies
  • 1 likes
  • App & Features
  • 1245 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Web Api] Able to add song to current queue?

Heym I am 'new' here, but i just wanted to know if it is even possible to add a Track to the queue of current playing songs with the web-api.

  • Newbie
  • Heym   I am 'new' here, but i just wanted to know if it is even possible to add a Track to the queue of current playing songs with the web-api.    
  • aredwood
  • Newbie
  • 5997 Views
  • 6 replies
  • 2 likes
  • App & Features
  • 5997 Views
  • 6 replies
  • 2 likes

Video Section Unavailable

Hey guys! I was wondering if any of you know why I cannot see the video content neither in desktop nor iOs App, I remember that it used to be somewhere in the left menu bar among browse and radio I think, or also in the Browse section.. Any idea? tha...

Screen Shot 2020-04-08 at 16.33.28.png Screen Shot 2020-04-08 at 16.00.45.png
  • Newbie
  • Hey guys! I was wondering if any of you know why I cannot see the video content neither in desktop nor iOs App, I remember that it used to be somewhere in the left menu bar among browse and radio I t...
  • 379 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 379 Views
  • 0 replies
  • 0 likes

Sonos connect Wifi/wired

Hello, My problem: the control of spotify via the spotify app does not work. I have a beam 2 play3, a sub and a Play1. I tried many things like power off the router, all the devices, go wired, not wired, force the sonos wifi, remove all the spotify e...

  • Visitor
  • Hello,   My problem: the control of spotify via the spotify app does not work. I have a beam 2 play3, a sub and a Play1.   I tried many things like power off the router, all the devices...
  • 730 Views
  • 0 replies
  • 2 likes
  • App & Features
  • 730 Views
  • 0 replies
  • 2 likes

Copy entire daily mix to new playlist

I've noticed many people keep asking to have a shuffle all option for all 6 daily mixes and it continues to be rejected, so I'm intead suggesting you add a select all option in each daily mix to copy to a new playlist, the same way you can add an ent...

  • Visitor
  • I've noticed many people keep asking to have a shuffle all option for all 6 daily mixes and it continues to be rejected, so I'm intead suggesting you add a select all option in each daily mix to copy...
  • 1254 Views
  • 0 replies
  • 3 likes
  • App & Features
  • 1254 Views
  • 0 replies
  • 3 likes

Where to see what playlist is playing.

Hello!Have a problem that i can't see what playlist is playing, because i picked out one from browse > featured and the next day the playlist is still running but its gone from there so i dont know which one is running and i cant find it. So how do i...

  • Newbie
  • Hello! Have a problem that i can't see what playlist is playing, because i picked out one from browse > featured and the next day the playlist is still running but its gone from there so i dont k...
  • Nidelia
  • Casual Listener
  • 3312 Views
  • 12 replies
  • 3 likes
  • App & Features
  • 3312 Views
  • 12 replies
  • 3 likes

Ways to improve Genius integration

Hey spotify,I love the genius partnership you guys have and I think it’s really brilliant but it has some drawbacks.My main gripe with it is that it shows me cool facts about lines that I do enjoy, however, it doesn’t allow me to see all of the words...

  • Newbie
  • Hey spotify, I love the genius partnership you guys have and I think it’s really brilliant but it has some drawbacks. My main gripe with it is that it shows me cool facts  about lines that I...
  • 662 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 662 Views
  • 0 replies
  • 0 likes

How does the Spotify algorithm work?

How does the Spotify algorithm work? I mean the "Made for you" section. What does Spotify exactly track? Of course, If I listen to EDM then Spotify would make Daily EDM Mixes and Discover EDM Weekly. But is that the same with local music? Maybe I lis...

  • Visitor
  • How does the Spotify algorithm work? I mean the "Made for you" section. What does Spotify exactly track? Of course, If I listen to EDM then Spotify would make Daily EDM Mixes and Discover EDM Weekly....
  • NoReason87
  • Newbie
  • 39255 Views
  • 7 replies
  • 1 likes
  • App & Features
  • 39255 Views
  • 7 replies
  • 1 likes

Local Files On Repeat playlists?

Why is it that the local files never appear on the on repeat playlists? It kinda defeats the purpose of having a playlist of your most played songs when you know that it's not inaccurate. Some songs i know for a fact are in my most played but since t...

  • Newbie
  • Why is it that the local files never appear on the on repeat playlists? It kinda defeats the purpose of having a playlist of your most played songs when you know that it's not inaccurate. Some songs ...
  • 1736 Views
  • 0 replies
  • 5 likes
  • App & Features
  • 1736 Views
  • 0 replies
  • 5 likes

Se cierra la aplicación al intentar abrir este podcast

Cuando quiero abrir este podcast, la aplicación de crashes, pero lo curioso es que es solo ese y los demás si abren. La aplicación está actualizada y mi modelo de movil es Redmi Note 7.

IMG_20200228_121411.jpg
  • Newbie
  • Cuando quiero abrir este podcast, la aplicación de crashes, pero lo curioso es que es solo ese y los demás si abren.  La aplicación está actualizada y mi modelo de movil es Redmi Note 7.
  • Joceive
  • Visitor
  • 1059 Views
  • 2 replies
  • 1 likes
  • App & Features
  • 1059 Views
  • 2 replies
  • 1 likes

Radio on genre

Since when can't you listen to a specific genre in the radio section, I really mis it.

  • Newbie
  • Since when can't you listen to a specific genre in the radio section, I really mis it.
  • 340 Views
  • 0 replies
  • 1 likes
  • App & Features
  • 340 Views
  • 0 replies
  • 1 likes

can’t control the button on car stereo

I can’t control the button on my car stereo Pioneer AVH-185DVD with my iPhone 11 Pro Max version iOS 13.3.1 via USB cable. I had to skip/pause using my iPhone. But it works well with my friends’ iPhones (XR, 11 and 11 pro). This issue has been with m...

  • Visitor
  • I can’t control the button on my car stereo Pioneer AVH-185DVD with my iPhone 11 Pro Max version iOS 13.3.1 via USB cable. I had to skip/pause using my iPhone. But it works well with my friends’...
  • 319 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 319 Views
  • 0 replies
  • 0 likes

Transition feature between songs

Dear I really like the transition feature between songs, so the songs are played without breaks. The detail is that the feature that Spotify makes available today is not good, in reality it is very bad, it is only for those who listen to electronic m...

  • Visitor
  • Dear I really like the transition feature between songs, so the songs are played without breaks. The detail is that the feature that Spotify makes available today is not good, in reality it is very b...
  • 669 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 669 Views
  • 0 replies
  • 0 likes

"Keep things fresh!" - toggle option for streaming your library

Hi, Often times I like shuffling my whole library to get a nice variety of songs I like, but I also like to hear songs I am not super familiar with. Is there a way that Spotify could implement a "stay fresh" toggle option that could prioritize tracks...

  • Roadie
  • Hi,   Often times I like shuffling my whole library to get a nice variety of songs I like, but I also like to hear songs I am not super familiar with. Is there a way that Spotify could impleme...
  • 456 Views
  • 0 replies
  • 0 likes
  • App & Features
    Social & Random
  • 456 Views
  • 0 replies
  • 0 likes

Superuser Contribution Card doesn't support monthly billing

Hi, I am from India and recently Spotify is made available here. I tried to upgrade into Spotify premium but says "card doesn't support monthly billing". I called up my bank and they said that "it's their(Spotify) fault". I tried with multiple cards ...

  • Newbie
  • Hi, I am from India and recently Spotify is made available here. I tried to upgrade into Spotify premium but says "card doesn't support monthly billing". I called up my bank and they said that "it'...
  • zam597
  • Regular
  • 1510 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 1510 Views
  • 2 replies
  • 0 likes

Liked songs cover art not showing up

Sup spotify family! My girlfriend updated her app same as me but the difference is that liked songs shows up cover arts for the songs, unlike mine. I already update my phone (iPhone) and my Spotify version to the latest but nothing seems to work

  • Newbie
  • Sup spotify family! My girlfriend updated her app same as me but the difference is that liked songs shows up cover arts for the songs, unlike mine. I already update my phone (iPhone) and my Spotify v...
  • 731 Views
  • 0 replies
  • 1 likes
  • App & Features
  • 731 Views
  • 0 replies
  • 1 likes