Duo plan payment issue

[canenes16]

My girlfriend and I were using premium account.
We decided to use  duo plan after we got married.
We did the upgrade but my wife is getting a payment problem error while I can use the account but we make the payment automatically.
Please help about this issue.

[user-removed]

I have the Same Problem, I switched from me paying for duo on my old phone to joining my wife’s duo on my new phone and it won’t let me join her because it says I have to wait 12months.

[valleserlhebby]

I received a message from gcash that they already deducted my Spotify subscription but I received an email from Spotify that my payment was unsuccessful. Already contacted gcash and reported this issue and told me that my payment was successfully processed last July 12. Kindly investigate what happen with my Spotify subscription.