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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 1403 Views
  • 0 replies
  • 2 likes
  • 1403 Views
  • 0 replies
  • 2 likes

I don’t care if you can’t find my address!!..

Listen. Great. You FINALLY let me upgrade to a family plan. Thanks. Been trying to do that for three weeks. Now, you won’t acknowledge my address is my address because the Google car didn’t bother to drive down my street?? What the heck?! I’m TRYING ...

  • Casual Listener
  • Listen.   Great. You FINALLY let me upgrade to a family plan. Thanks. Been trying to do that for three weeks. Now, you won’t acknowledge my address is my address because the Google car didn’t ...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Re-starting premium plus

I would like to restart the premium plan. However, t takes me to the one month free link. When I follow the prompts, it finally tells me that I've already used the promotion and if I want to continue without the promo. But there is no prompt that let...

  • Visitor
  • I would like to restart the premium plan.  However, t takes me to the one month free link.  When I follow the prompts, it finally tells me that I've already used the promotion and if I want...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Liked song playlist plays only a few songs

Hello all, When I go to the liked songs playlist it plays only a handful on repeat instead of shuffling from the whole lists. Started recently, what can I do / it should be like this?

  • Visitor
  • Hello all,  When I go to the liked songs playlist it plays only a handful on repeat instead of shuffling from the whole lists. Started recently, what can I do / it should be like this? 
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
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Disable OFFLINE for Kids Account

Is there a way to do this? We limit screen time and this is the only app that allows offline and it bypasses the screen time limit or even APP limit when we use Family Link in google. The time is ignored and the tablet can be on way beyond the time.

  • Casual Listener
  • Is there a way to do this?  We limit screen time and this is the only app that allows offline and it bypasses the screen time limit or even APP limit when we use Family Link in google.  T...
  • 179 Views
  • 0 replies
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  • 179 Views
  • 0 replies
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Hi

Hi

  • Visitor
  • Hi
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
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How to make a new playlist automatically from another playlist

I remember I made a playlist automatically based on my self made playlist. It included similar songs to my own playlist but no repeat songs from my first list. Also if there was a song that was out of place, the new one also had a song similar to tha...

  • Visitor
  • I remember I made a playlist automatically based on my self made playlist. It included similar songs to my own playlist but no repeat songs from my first list. Also if there was a song that was out o...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Recommend radio not playing any of the songs on that playlist

none of my recommended radios are playing the songs in them , I already tried logging out and back in , updating the app and restarting my phone

  • Visitor
  • none of my recommended radios are playing the songs in them , I already tried logging out and back in , updating the app and restarting my phone   
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
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How many genres in total can be searched?

Thanks for your help.Spotify has a genre search function, how many genres in total can be searched?It would be helpful if you could send me a list of genres.Thank you very much for your time.

  • Newbie
  • Thanks for your help. Spotify has a genre search function, how many genres in total can be searched? It would be helpful if you could send me a list of genres. Thank you very much for your time.
  • Aditya12
  • Visitor
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Help. Spotify is removing my playlist cover and name

For the past 3 weeks, Spotify has removed my playlist name and cover. It has nothing to do with copyright, The album cover I designed myself and the name is "Oldschool Hip-hop". What is the problem with Spotify? The list has got 750+ followers so it ...

  • Casual Listener
  • For the past 3 weeks, Spotify has removed my playlist name and cover. It has nothing to do with copyright, The album cover I designed myself and the name is "Oldschool Hip-hop". What is the problem w...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
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Solved!! Add artist to playlist?

Is there a way to add an artist to a playlist? I just want some artists to be shuffled and grouped together in a playlist type without picking individual songs to add. Thanks in advance.

  • Newbie
  • Is there a way to add an artist to a playlist? I just want some artists to be shuffled and grouped together in a playlist type without picking individual songs to add. Thanks in advance.
  • Stope2021
  • Casual Listener
  • 45068 Views
  • 24 replies
  • 6 likes
  • App & Features
  • 45068 Views
  • 24 replies
  • 6 likes

Disable album autoplay on mac desktop impossible again?

Every half a year some marketing person pushes their KPI and reinstates autoplay under the new name. Now clicking an album in artist discography leads to full track listing that play from current album till the end of selected discography subset. To ...

  • Newbie
  • Every half a year some marketing person pushes their KPI and reinstates autoplay under the new name.   Now clicking an album in artist discography leads to full track listing that play from cu...
  • 146 Views
  • 0 replies
  • 1 likes
  • 146 Views
  • 0 replies
  • 1 likes

Language for podcast recommendations

I am Swiss and live in Switzerland, which has 3 national languages. Mine is French and my account language settings are in English. So why are all my podcast recommendations in German, which I do not speak? How get I get rid of recommendations in Ger...

  • Newbie
  • I am Swiss and live in Switzerland, which has 3 national languages. Mine is French and my account language settings are in English. So why are all my podcast recommendations in German, which I do not...
  • 263 Views
  • 0 replies
  • 1 likes
  • 263 Views
  • 0 replies
  • 1 likes

Phone uninstalls app

I have a seranno phone from qlink which keeps uninstalling Spotify?? Any idea?

  • Visitor
  • I have a seranno phone from qlink which keeps uninstalling Spotify?? Any idea?
  • 427 Views
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  • 427 Views
  • 0 replies
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recommended to add several payment methods

It is recommended to add the payment option of Touch and Go e-wallet in spotify premium mini, because most of the students do not have bank cards, and it is inconvenient to pay with mobile phones. Paying Spotify premium mini with TNG e-wallet is more...

  • Newbie
  • It is recommended to add the payment option of Touch and Go e-wallet in spotify premium mini, because most of the students do not have bank cards, and it is inconvenient to pay with mobile phones. &...
  • 201 Views
  • 0 replies
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  • 201 Views
  • 0 replies
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Strangers on collaborative playlist

My partner and I have a playlist that we collaborate to. It's just the two of us but for the last month we've noticed random people are appearing on the playlist and adding songs to it. Mostly by some artist called Pesukone. Spotify's report function...

  • Casual Listener
  • My partner and I have a playlist that we collaborate to. It's just the two of us but for the last month we've noticed random people are appearing on the playlist and adding songs to it. Mostly by som...
  • homeboymast
  • Casual Listener
  • 2844 Views
  • 5 replies
  • 0 likes
  • App & Features
  • 2844 Views
  • 5 replies
  • 0 likes

Apparently you still need an internet connection to listen to downloaded content

Something I've struggled with on a regular basis for far too long is the fact that I download a podcast locally for offline listening - because I won't have internet access where I'm going (wilderness) - BUT when I try to play it I can't because.... ...

  • Casual Listener
  • Something I've struggled with on a regular basis for far too long is the fact that I download a podcast locally for offline listening - because I won't have internet access where I'm going (wildernes...
  • 4jmp
  • Casual Listener
  • 2031 Views
  • 2 replies
  • 3 likes
  • downloaded
    No Internet
    Offline Content
  • 2031 Views
  • 2 replies
  • 3 likes

Anyone else think Spotify Fans First are dumb?

Sometimes, an artist will give presale tickets or exclusive merch.I'd much rather prefer discounts on tickets considering companies like Ticketmaster add "additional" fees. One time, Billie Eilish or Ariana Grande was giving different colored vinyl r...

  • Gig Goer
  • Sometimes, an artist will give presale tickets or exclusive merch. I'd much rather prefer discounts on tickets considering companies like Ticketmaster add "additional" fees. One time, Billie Eilish ...
  • 1172 Views
  • 0 replies
  • 0 likes
  • 1172 Views
  • 0 replies
  • 0 likes

Spotify keeps removing my playlist name and covers!

Spotify keeps removing the cover and name of my playlist: https://open.spotify.com/playlist/3k0I87J8Oe4ANrFTTKYsEw?si=1421024a09984ade I am very annoyed. This is not the first time Spotify does this with this specific list!Can anyone help me out?

  • Casual Listener
  • Spotify keeps removing the cover and name of my playlist: https://open.spotify.com/playlist/3k0I87J8Oe4ANrFTTKYsEw?si=1421024a09984ade   I am very annoyed. This is not the first time Spot...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes