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Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Community Manager
  • Community Manager
  • 171 Views
  • 0 replies
  • 2 likes
  • 171 Views
  • 0 replies
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Spotify Updates Are Making the App Worse?!

I don't know if I just hate change or not, but it seems like every time Spotify changes or adds a new feature, it just makes the app worse. My first issue was with the shuffle button. At first, you could repeatedly press the button to reshuffle your ...

  • Casual Listener
  • I don't know if I just hate change or not, but it seems like every time Spotify changes or adds a new feature, it just makes the app worse. My first issue was with the shuffle button. At first, you c...
  • Sodapop73
  • Casual Listener
  • 285 Views
  • 2 replies
  • 1 likes
  • app problems
    App Updates
  • 285 Views
  • 2 replies
  • 1 likes

Bug with Spotify App on AppleTV

Hi, i installed the official Spotify music player on my AppleTV. All went fine for a moment, but then at some point music stops playing. And to be more precise, song was not played, but player still show progress on music track and switch to music at...

  • Newbie
  • Hi,   i installed the official Spotify music player on my AppleTV. All went fine for a moment, but then at some point music stops playing. And to be more precise, song was not played, but play...
  • 161 Views
  • 0 replies
  • 1 likes
  • 161 Views
  • 0 replies
  • 1 likes

I want to know how the annual membership is calculated

If you subscribe for a one-year membership, is it counted as 365 days a year or on the same day in the second year?

  • Casual Listener
  • If you subscribe for a one-year membership, is it counted as 365 days a year or on the same day in the second year?
  • user-removed
  • Not applicable
  • 169 Views
  • 1 replies
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  • 169 Views
  • 1 replies
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Deleting track from large playlist

I found this post somewhere and it is exactly my problem....any ideas? "I'm very confused as I've seen this issue mentioned over and over again for years, yet Spotify has not fixed it. The problem is if you're listening to a large playlist (my "starr...

  • Music Fan
  • I found this post somewhere and it is exactly my problem....any ideas?   "I'm very confused as I've seen this issue mentioned over and over again for years, yet Spotify has not fixed it. The p...
  • patdriessen
  • Music Fan
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Shuffle always same order

This is something I am annoyed about for quite a while. When you turn on the ''shuffle mode'', the ''shuffeling'' is always in the same order. I'd expect that it actually shuffles and picks random songs, but always in shuffle mode, you'll have the so...

  • Newbie
  • This is something I am annoyed about for quite a while. When you turn on the ''shuffle mode'', the ''shuffeling'' is always in the same order. I'd expect that it actually shuffles and picks random so...
  • jays_z71
  • Visitor
  • 212 Views
  • 2 replies
  • 4 likes
  • 212 Views
  • 2 replies
  • 4 likes

Laptop is taking over my phone's spotify

I listen to spotify on my laptop at work. When I leave work, if i dont close the spotify window, whenever i try to use spotify on my phone while connected to headphones, it will change the current device to my laptop over and over. I will switch the ...

  • Casual Listener
  • I listen to spotify on my laptop at work. When I leave work, if i dont close the spotify window, whenever i try to use spotify on my phone while connected to headphones, it will change the current de...
  • Tan48
  • Newbie
  • 123 Views
  • 3 replies
  • 1 likes
  • 123 Views
  • 3 replies
  • 1 likes

Download is so slow

I am new to Spotify and have the paid version. My download speed is soooo slow. I have 5g so I must be missing something? Please help. Any advice?

  • Newbie
  • I am new to Spotify and have the paid version.  My download speed is soooo slow.  I have 5g so I must be missing something?  Please help.  Any advice? 
  • TRQuixote
  • Casual Listener
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Remove 'Pin to homescreen' feature in android?

Was the pin to homescreen feature removed in the android app? I still have some albums pinned but can't find a way to add new ones in the app. See screenshot for example

  • Newbie
  • Was the pin to homescreen feature removed in the android app? I still have some albums pinned but can't find a way to add new ones in the app.    See screenshot for example 
  • gilmarzinho
  • Casual Listener
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

cast spotify on Alexa from this App

Sorry if this topic already exists.I use since years Spotify with 3 google home and i choose from the app to cast music on.I bought an alexa dot but i don't find it in the list of the connected device. So i can't cast music on it even if it is connec...

  • Newbie
  • Sorry if this topic already exists. I use since years Spotify with 3 google home and i choose from the app to cast music on. I bought an alexa dot but i don't find it in the list of the connected d...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Samsung smart TV app plays hidden songs

I have Premium. I'm playing one of my Daily mixes. I hide some songs in it using the Android app. Then I go to play the same daily mix on the Samsung smart TV app version 2.1.10, which is the latest version available. Then the hidden songs continue t...

  • Newbie
  • I have Premium. I'm playing one of my Daily mixes. I hide some songs in it using the Android app. Then I go to play the same daily mix on the Samsung smart TV app version 2.1.10, which is the latest ...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
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Students plan

So I'm a student that has been using Spotify for, 3 years this is my fourth and I just got informed that I won't be able to use Spotify Premium with a Student plan from now on. I was wondering, why that is a thing? Also is there a way to use it more ...

  • Visitor
  • So I'm a student that has been using Spotify for, 3 years this is my fourth and I just got informed that I won't be able to use Spotify Premium with a Student plan from now on. I was wondering, why t...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

JRE won't play on phone, keeps switching to desktop

When I play an episode of JRE, the Joe Rogan Experience, on my phone Spotify insists on switching the output to my desktop. Effectively I cannot listen to JRE on my phone if I leave Spotify open on my PC. I've only noticed this with JRE, but I'm curi...

  • Casual Listener
  • When I play an episode of JRE, the Joe Rogan Experience, on my phone Spotify insists on switching the output to my desktop. Effectively I cannot listen to JRE on my phone if I leave Spotify open on m...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Enable folder and/or enhanced filtering for Albums!!!

Whilst the playlist functionality in Spotify is great, as are the algorithms that recommend new music and create new playlists, I'm also someone who likes to build a collection of albums, and I have a pretty eclectic taste. I've got quite a few album...

  • Regular
  • Whilst the playlist functionality in Spotify is great, as are the algorithms that recommend new music and create new playlists, I'm also someone who likes to build a collection of albums, and I have ...
  • 140 Views
  • 0 replies
  • 1 likes
  • 140 Views
  • 0 replies
  • 1 likes

Cant log in anymore om macbook

I am sure a put the right password and email but I can't log in on my macbook? On my phone its working! When I try "reset password " I cant click on sent. Can anyone help me?

  • Visitor
  • I am sure a put the right password and email but I can't log in on my macbook? On my phone its working! When I try "reset password " I cant click on sent. Can anyone help me?
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Songs in playlist don't get played

I have over 1,600 songs in my playlist and have shuffle on but the same random songs keep playing. How do I get all of my songs included in the shuffle ?

  • Music Fan
  • I have over 1,600 songs in my playlist and have shuffle on but the same random songs keep playing.  How do I get all of my songs included in the shuffle ?
  • 125 Views
  • 0 replies
  • 1 likes
  • 125 Views
  • 0 replies
  • 1 likes

cannot turn off shuffle

Shuffle activates by itself and cannot be turned off on personal playlists. The shuffle icon indicates it should be off, and trying to manually turn it on/off doesn't work.This has been happening on MacOS, Android and Linux for months now.

  • Casual Listener
  • Shuffle activates by itself and cannot be turned off on personal playlists. The shuffle icon indicates it should be off, and trying to manually turn it on/off doesn't work. This has been happening o...
  • MateusM
  • Spotify Star
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

Block a playlist

Hi there, I often use google home to play my “discover weekly” playlist by Spotify. Recently, google is only opening a random playlist that is called “discover weekly”. It’s very annoying to hear it every time I ask google to play DISCOVER WEEKLY. Is...

  • Visitor
  • Hi there,  I often use google home to play my “discover weekly” playlist by Spotify. Recently, google is only opening a random playlist that is called “discover weekly”. It’s very annoying to h...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
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Remove lyrics tab from mobile

My dream is to have an ipad that that has my playlist open on my desk while i work. the contrast-y tab 'lyrics' is always there and bums me out. even in the outragous instance that i would want to look up lyrics i would forget that the tab is in spot...

  • Visitor
  • My dream is to have an ipad that that has my playlist open on my desk while i work. the contrast-y tab 'lyrics' is always there and bums me out. even in the outragous instance that i would want to lo...
  • 702 Views
  • 0 replies
  • 1 likes
  • 702 Views
  • 0 replies
  • 1 likes

Last years statistics.

Hello world. I would like to know if it's possible to ascertain my statistics from year 2020 and so on. Thanks

  • Visitor
  • Hello world. I would like to know if it's possible to ascertain my statistics from year 2020 and so on. Thanks 
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

premium_au quebec

comment je peux m'inscrire à premium si j'habite au Québec ? la promotion en cours exclue notre province . merci

  • Visitor
  • comment je peux m'inscrire à premium si j'habite au Québec ? la promotion en cours exclue notre province . merci
  • Jose_M
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes