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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Community Manager
  • Community Manager
  • 205 Views
  • 0 replies
  • 2 likes
  • 205 Views
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  • 2 likes

Spotify premium in Quebec

This garbage, it’s impossible to get premium in Quebec? It’s already difficult to not have premium on the app…now I get to the browser and I can’t even pay for premium…going back to Apple Music…

  • Visitor
  • This garbage, it’s impossible to get premium in Quebec? It’s already difficult to not have premium on the app…now I get to the browser and I can’t even pay for premium…going back to Apple Music…
  • Jose_M
  • Spotify Star
  • 192 Views
  • 1 replies
  • 1 likes
  • 192 Views
  • 1 replies
  • 1 likes

It's January but still I didn't get my Spotify wrapped

I did everything I could do but I still didn't get my Spotify wrapped. One day my Spotify wrapped show up but when I clicked on it it was only black screen and the next day it didn't show up again. I updated it , clear all caches , log out , uninstal...

  • Casual Listener
  • I did everything I could do but I still didn't get my Spotify wrapped. One day my Spotify wrapped show up but when I clicked on it it was only black screen and the next day it didn't show up again. I...
  • 94 Views
  • 0 replies
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  • 94 Views
  • 0 replies
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Hard to find my playlist on spotify...

My playlist Rainy Day Blues-if I type it in, only Spotify's Rainy Day Blues comes up, even when I include my name, JDFSEA. When someone told me about this, I didn't believe it, but it coincided with my numbers dropping off. Do you really need to grab...

  • Newbie
  • My playlist Rainy Day Blues-if I type it in, only Spotify's Rainy Day Blues comes up, even when I include my name, JDFSEA. When someone told me about this, I didn't believe it, but it coincided with ...
  • 104 Views
  • 0 replies
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  • 104 Views
  • 0 replies
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New feature Suggestion - Fa(u)n Facts

Hello, I was listening to a song while reading the lyrics and a desire came to my mind to find more info about who contributed to it's composition and what's the meaning / reason why the band composed it etc.How about building a "Fan Fact" feature in...

  • Casual Listener
  • Hello,   I was listening to a song while reading the lyrics and a desire came to my mind to find more info about who contributed to it's composition and what's the meaning / reason why the ban...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

premium family fail

Allo, pourquoi il n'y a plus le lien ajouter un membre de la famille ?

  • Visitor
  • Allo, pourquoi il n'y a plus le lien ajouter un membre de la famille ?
  • Bittencourt
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

redeeming gift cards is a pain

i received a 3 month premium giftcard and the process to redeem it is super cumbersome and inconvenient...i am a premium member, but apparently, because i am already a premium member, i have to cancel my subscription first then redeem this giftcard. ...

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  • Casual Listener
  • i received a 3 month premium giftcard and the process to redeem it is super cumbersome and inconvenient... i am a premium member, but apparently, because i am already a premium member, i have to can...
  • user-removed
  • Not applicable
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Joe beast vs kpop beast, No more or just No?

Hey, i guess Joe Beasts song "No",on The Wash Ost, got mixed up with the lyrics of the Kpop band Beast and their song No More in the app huh?

  • Newbie
  • Hey, i guess Joe Beasts song "No",on The Wash Ost, got mixed up with the lyrics of the Kpop band Beast and their song No More in the app huh? 🤔😂
  • 164 Views
  • 0 replies
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  • 164 Views
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Country language

Dear sirs, about One Month the Spotify promos as start to speak on foraign language. Um listening um Portugal but the Spotify promo comes on Portugal from Brazil... This os not the same language and is very ridiculous... O ask to Spotify take a step ...

  • Casual Listener
  • Dear sirs, about One Month the Spotify promos as start to speak on foraign language. Um listening um Portugal but the Spotify promo comes on Portugal from Brazil... This os not the same language and ...
  • 100 Views
  • 0 replies
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  • 100 Views
  • 0 replies
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saut de morceau, lecture du début de morceau et plus rien

Bonjour, Quand je clique sur le premier morceau d'une playlist ou d'un album, spotify saute automatiquement les 2 ou 4 premier morceaux de l'album les uns après les autres et la lecture du morceau se lance et seulement les 10 premières secondes sont ...

  • Visitor
  • Bonjour,   Quand je clique sur le premier morceau d'une playlist ou d'un album, spotify saute automatiquement les 2 ou 4 premier morceaux de l'album les uns après les autres et la lecture ...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Alternatives to Wifi update of music

I have around 1000 songs in Spotify and regularly change them. I have found my Wifi from my network to the car is slow when updating maybe 100-200 songs . Anmd I dont like leaving the car on while the songs are updating !How can I get my 'new' songs ...

  • Casual Listener
  • I have around 1000 songs in Spotify and regularly change them. I have found my Wifi from my network to the car is slow when updating maybe 100-200 songs . Anmd I dont like leaving the car on while th...
  • 93 Views
  • 0 replies
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  • 93 Views
  • 0 replies
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Why the rape of music

1. Bad site.... FML u on a twitter **bleep** path with poor quality interface. But hey u are it people in Sf your attitude is elitist. U don't give a full CK about Ur users.

  • Visitor
  • 1. Bad site.... FML u on a twitter **bleep** path with poor quality interface. But hey u are it people in Sf your attitude is elitist. U don't give a full CK about Ur users.
  • 107 Views
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  • 107 Views
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Number of musics go fewer and fewer

Same as the topic, there are more musics turn into unplayable in Taiwan, perhaps happened in other regions, I guess the reason is about copyrights, is it possible to get them back? Or I'm considering to create a new account that register in Japan or ...

  • Regular
  • Same as the topic, there are more musics turn into unplayable in Taiwan, perhaps happened in other regions, I guess the reason is about copyrights, is it possible to get them back? Or I'm considering...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Monthly playlist

I feel like Spotify should have a monthly playlist composed of the songs you played during the month. Like the beginning of the playlist is the songs you played most in the first 10 days , middle is songs played most in days 10-20 and end of the play...

  • Newbie
  • I feel like Spotify should have a monthly playlist composed of the songs you played during the month. Like the beginning of the playlist is the songs you played most in the first 10 days , middle is ...
  • 191 Views
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  • 2 likes
  • 191 Views
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  • 2 likes

Cant play just 1 song

Hi,I have seen another thread about this, and I have logged a support ticket and both answers are the same. You can play just 1 song, you just need to make sure your queue only has 1 song. The problem is when I ask to listen to just 1 song, Spotify p...

  • Casual Listener
  • Hi, I have seen another thread about this, and I have logged a support ticket and both answers are the same. You can play just 1 song, you just need to make sure your queue only has 1 song. The prob...
  • 111 Views
  • 0 replies
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  • 111 Views
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Can't shuffle and enhance?

My enhance button still works, but when I click shuffle on any playlist, it pops up with the message, "You've discovered a premium feature!" I have premium, I've tried reinstalling the app, and every other solution I can think of, I can't use either ...

  • Casual Listener
  • My enhance button still works, but when I click shuffle on any playlist, it pops up with the message, "You've discovered a premium feature!"  I have premium, I've tried reinstalling the app, an...
  • Keith51
  • Casual Listener
  • 265 Views
  • 3 replies
  • 2 likes
  • 265 Views
  • 3 replies
  • 2 likes

registration of spotity duo

Spotify Duoを招待し、登録したのですが、1週間経っても招待者のSpotifyがDuoになりません。

  • Visitor
  • Spotify Duoを招待し、登録したのですが、1週間経っても招待者のSpotifyがDuoになりません。
  • 118 Views
  • 0 replies
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  • 118 Views
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Skipping several songs at a time while listening to a playlist.

When I listen to a playlist, any playlist, the app will skip 3, 5, 10 songs at a time without any input from me. And then sometimes it will skip a bunch on songs and then replay a song I already heard earlier in the playlist. (NOT ON SHUFFLE). Oh, an...

  • Visitor
  • When I listen to a playlist, any playlist, the app will skip 3, 5, 10 songs at a time without any input from me.  And then sometimes it will skip a bunch on songs and then replay a song I alread...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

How do I delete my listening history?

I was in hospital recently and was trying to block out the noise overnight. I tried using earbuds but it wasn't enough- and I was also anxious about the situation. In the end I put on "sleep" soundtracks/playlists. It seemed to work and I'd have thes...

  • Casual Listener
  • I was in hospital recently and was trying to block out the noise overnight. I tried using earbuds but it wasn't enough- and I was also anxious about the situation. In the end I put on "sleep" soundtr...
  • user-removed
  • Not applicable
  • 256 Views
  • 1 replies
  • 1 likes
  • 256 Views
  • 1 replies
  • 1 likes

I had to switch cards and start a new plan and now its saying i cant rejoin for 12 months!

My family’s card that reoccuring payments were coming out of was hacked by a certain family member so we had to make a new family plan on a new card to keep them from hacking us again and using our money to buy expensive things, and it is saying my f...

  • Visitor
  • My family’s card that reoccuring payments were coming out of was hacked by a certain family member so we had to make a new family plan on a new card to keep them from hacking us again and using our m...
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Remember Unplayed podcasts settings which is not working

When I select to sort or filter unplayed podcasts, if I play one podcast from it, next podcast is picked from somewhere else. I am requesting to make unplayed podcasts list should be the order of playing the pod asts, otherwise it becomes very clumsy...

  • Visitor
  • When I select to sort or filter unplayed podcasts, if I play one podcast from it, next podcast is picked from somewhere else. I am requesting to make unplayed podcasts list should be the order of pla...
  • czw00
  • Newbie
  • 230 Views
  • 1 replies
  • 1 likes
  • 230 Views
  • 1 replies
  • 1 likes