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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 828 Views
  • 0 replies
  • 2 likes
  • 828 Views
  • 0 replies
  • 2 likes

Playback settings

Playback settings wont work on my alexa but work with my airpods

  • Visitor
  • Playback settings wont work on my alexa but work with my airpods
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Sleep timer music in Wrapped

Since a few months I have been using Spotify's sleep timer. Will this sleep music be added to my Spotify Wrapped 2022? I'm hoping the app is smart enough to exclude these from the playlist, as I don't really consider them songs I actively listened to...

  • Casual Listener
  • Since a few months I have been using Spotify's sleep timer. Will this sleep music be added to my Spotify Wrapped 2022?   I'm hoping the app is smart enough to exclude these from the playlist, ...
  • ThornoHammer
  • Casual Listener
  • 1790 Views
  • 5 replies
  • 1 likes
  • 1790 Views
  • 5 replies
  • 1 likes

shuffle is horrendous

I have over 4,000 songs saved and the shuffle keeps playing the same artists and songs over and over again. I'll look through it and realize there are so many songs I have barely heard. I'll have to be constantly skipping just to get to something dif...

  • Newbie
  • I have over 4,000 songs saved and the shuffle keeps playing the same artists and songs over and over again. I'll look through it and realize there are so many songs I have barely heard. I'll have to ...
  • janenrobert
  • Casual Listener
  • 421 Views
  • 5 replies
  • 7 likes
  • 421 Views
  • 5 replies
  • 7 likes

Are the 'made for me' running playlists with given BPM gone?

My most used feature was the 'made for me' playlists with fixed BPM found under Search -> Workout. The one I listened to most while running was called Power Run, with 160 BPM. It dominated my year wrapup. It was great. And now it's not there anymore....

  • Newbie
  • My most used feature was the 'made for me' playlists with fixed BPM found under Search -> Workout. The one I listened to most while running was called Power Run, with 160 BPM. It dominated my year...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

block a profile

I blocked a profile but every time I close the App, it is unblocked. Could you help me?

  • Newbie
  • I blocked a profile but every time I close the App, it is unblocked. Could you help me?
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Incorrect editorial plays?

Hi, my band recently released a track and I've been monitoring our playlists etc because we submitted for editorials (of course). I can see that we have had some plays in "All New Rock" and "All New Punk" by Spotify, but when I look at the playlists ...

  • Newbie
  • Hi, my band recently released a track and I've been monitoring our playlists etc because we submitted for editorials (of course).   I can see that we have had some plays in "All New Rock" and ...
  • 161 Views
  • 0 replies
  • 1 likes
  • 161 Views
  • 0 replies
  • 1 likes

Problem whit facture of pay

They charged me for the Spotify service this month and it is supposed to be reflected until March 1, 2023.

  • Visitor
  • They charged me for the Spotify service this month and it is supposed to be reflected until March 1, 2023.
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Random Username or Not

Hi, I was wondering what is the reason why we can no longer set our Spotify username as freely as we used to? Privacy? Or performance? I don't know the reason, but I would be happier if I could set it myself instead of a random string. I would like t...

  • Newbie
  • Hi, I was wondering what is the reason why we can no longer set our Spotify username as freely as we used to? Privacy? Or performance? I don't know the reason, but I would be happier if I c...
  • 200 Views
  • 0 replies
  • 1 likes
  • 200 Views
  • 0 replies
  • 1 likes

Superuser Contribution Fonction Sing (karaoke) en France

Bonjour.avez vous une idée quand la fonction Sing (karaoke) sera disponible en France ?merci Charlie

  • Visitor
  • Bonjour. avez vous une idée quand la fonction Sing (karaoke) sera disponible en France ? merci  Charlie
  • Eni
  • Moderator
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Why I still didn't get my Spotify wrapped?

I did everything I could do but I still didn't get my Spotify wrapped. One day my Spotify wrapped show up but when I clicked on it it was only black screen and the next day it didn't show up again. I updated it , clear all caches , log out , uninstal...

  • Casual Listener
  • I did everything I could do but I still didn't get my Spotify wrapped. One day my Spotify wrapped show up but when I clicked on it it was only black screen and the next day it didn't show up again. I...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Savant App

Trying to get Spotify setup in the Savant App. Setup error saying I need a premium subscription which I have. Any assistance would be greatly appreciated. KG

  • Newbie
  • Trying to get Spotify setup in the Savant App.  Setup error saying I need a premium subscription which I have.  Any assistance would be greatly appreciated.   KG
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Infos concernant le temps d'une musique

Salut à tous, depuis quelques semaines, a chaque fois que je lance une playlist liée à un artiste ou un titre, je me retrouve avec au moins 6 musiques sur 10 qui font moins de 3min (j'écoute énormément de techno, autant vous dire qu'en général c'est ...

  • Visitor
  • Salut à tous, depuis quelques semaines, a chaque fois que je lance une playlist liée à un artiste ou un titre, je me retrouve avec au moins 6 musiques sur 10 qui font moins de 3min (j'écoute énorméme...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

New Android device: impossible to log in my account

Hello,I'm trying to reinstall Spotify on my new Android device, and I can't log in.It's written "Cette combinaison adresse e-mail/mot de passe est incorrecte", but I even don't get to the connection file (I haven't written any email adress nor passwo...

  • Visitor
  • Hello, I'm trying to reinstall Spotify on my new Android device, and I can't log in. It's written "Cette combinaison adresse e-mail/mot de passe est incorrecte", but I even don't get to the connect...
  • Reija_
  • Visitor
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Unable to put playlists onto desktop

I have a severely autistic son who loves his premium spotify i download playlists onto his tablet and so that he can find them when i have completed one i press the 3 dots and select the bottom option which allows you to put it on the desktop this op...

  • Newbie
  • I have a severely  autistic son who loves his premium spotify i download playlists onto his tablet and so that he can find them when i have completed one i press the 3 dots and select the bottom...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Acount

Hi ich habe ein Studenten premium abo und möchte für meinen Sohn auch einen eigenen Account gibt es da Kombination, oder schüleraccounts er ist 13 Jahre alt. Was wäre für mich die günstigste Lösung. Danke.

  • Visitor
  • Hi ich habe ein Studenten premium abo und möchte für meinen Sohn auch einen eigenen Account gibt es da Kombination, oder schüleraccounts er ist 13 Jahre alt. Was wäre für mich die günstigste Lösung.&...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Volume on desktop messes with the volume on my phone

I like to listen to my Spotify on my desktop computer at work, but it's extremely frustrating when I go to open any app on my phone and something starts BLASTING at full volume. I'm aware that the phone app connects to the computer app since they're ...

  • Visitor
  • I like to listen to my Spotify on my desktop computer at work, but it's extremely frustrating when I go to open any app on my phone and something starts BLASTING at full volume.   I'm aware th...
  • BiGMoE9999
  • Newbie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

mood et genre ne s'affichent pas

Bonjour, Je viens créer un compte premium spotify, j'ai beaucoup de musiques "likées" et j'ai vu qu'on pouvait les filtrer par genre / style de musique (ce qui me semble être la base...). Cependant, rien ne s'affiche. Savez-vous si c'est possible ? e...

  • Visitor
  • Bonjour,  Je viens créer un compte premium spotify, j'ai beaucoup de musiques "likées" et j'ai vu qu'on pouvait les filtrer par genre / style de musique (ce qui me semble être la base...). Cepe...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Offline Mode

Why can't I pick up on the song I left off on when I'm in Offline Mode? My songs are all downloaded, is this just not a feature?

  • Visitor
  • Why can't I pick up on the song I left off on when I'm in Offline Mode? My songs are all downloaded, is this just not a feature?
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Problem with 8.7.90.544 - Dec 7th, 2022 update

Using Galaxy S10 phone.When I start the app, the song that I listened to last will continue playing until the end. The music will then stop. I cleared the cache, I reinstalled the app. No luck.I then downgraded to the previous version (8.7.88.496 - D...

  • Roadie
  • Using Galaxy S10 phone. When I start the app, the song that I listened to last will continue playing until the end. The music will then stop. I cleared the cache, I reinstalled the app. No luck. ...
  • captain-diver
  • Newbie
  • 1070 Views
  • 15 replies
  • 10 likes
  • 1070 Views
  • 15 replies
  • 10 likes

Canceled and still charged...

Spotify seems to enjoy stealing peoples money. I did the so called "free trial" but ended up canceling. I was very dissatisfied the functions rarely worked and I still had to endure the ads during the entire "free trial" so what's the point. Then aft...

  • Casual Listener
  • Spotify seems to enjoy stealing peoples money. I did the so called "free trial" but ended up canceling. I was very dissatisfied the functions rarely worked and I still had to endure the ads during th...
  • user-removed
  • Not applicable
  • 284 Views
  • 2 replies
  • 1 likes
  • 284 Views
  • 2 replies
  • 1 likes