Cancel incorrect payment

[akjin]

Hi

Today I tried to subscribe to an unlimited account but it failed (wrong password). Then I was redirected to "buy premium". According to the web I need to follow three steps, last one "confirm". So I pressed follow to second step. There were no second step, nor third and I received an email saying you are going to charge my for a premium account, something I don't want.

I can't see any way to cancel this invoice or change the subscription to "unlimited".

Thanks for your help.

Pablo

[meahtenoha]

Hi akjin-- We can help you sort this out, no problem. It's best if we handle this via the contact form though as it's a payments query. 

Have a look in your inbox as I've just sent you an email with some more instructions.