Cannot use Spotify free

[mayrus]

I get a message saying my 10 hours are already used. I thought I could use it for free with the advertisement...

[Joe]

It is free but after six months you only for 10 hours a month, split into 2.5 hours a week I'm afraid. More detail is in this faq.

[mayrus]

I only used it for 2 weeks...

[Joe]

You didn't subscribe some time ago and just came back to Spotify? It is possible that something has gone wrong at Spotify's end. I suggest you submit an online contact form and someone at Spotify will look into this for you. If you get an automated reply, make sure to reply to it directly (even if it's from a no reply) and it will be sent to the Spotify staff.