Expired premium Account reactivated but not working

[CPR]

My last order ID is 89400628015. My credit card expired, and I had to restart my service. I used a different card to reactivate service. My MacBook shows I have a premium account but my iPhone and iPad will not recognize my premium status. I've emailed support 4 times and was told to reinstall the apps. I did that 5 times. I am logging in with Facebook. I even reinstalled the program on my Mac. Nothing is working. Is there a way my account status can be checked?

[xxxx]

I'm having the exact same problem and very angry!  Except my account did not expire, but I had to update my credit card, which I did five days ago and the payment posted and I have the receipt but spotify won't recognize my premium status and treating me as a "free' subcriber.  I tried uninstalling and re-installing as well and keep sending messages in the contact form but no one is helping me! 

I am stunned at how bad the Spotify customer service is!

[David]

Hey!

I see you've both emailed in - I'm responding now.

[Vedith]

i am having a similar problem, reactivated premium account because of payment details needed updating and now ipad app. andriod app, and mac app  not recognising the premium status and treating the account as 'free' still,

hope admin can help with this

thanks 

[SPmachina033]

Same exact thing here. I've reinstalled multiple times and logged in and out over and over but nothing is changing. Paid for it on July 4th..

[Sam]

SPmachina033 - It looks like my colleague has got back to you asking for a few details. They should be able to sort it for you.

[Vedith]

i Still dont have access to my spotify premium subscription, i log in on this site it says i have an active spotify premium subscription , but apparently spotify app doesnt know that, i am a little annoyed that ive paid for a service that im not getting, i have sent in a contact form and not heard anything back yet.

[Sam]

Vedith - I've just emailed you back. Keep an eye on your inbox.

[steftar]

Hi have changed credit card and now im having trouble to get my premium back. Just free and thats now ended in play time.

Tryied with all tips of logout and login and also reinstalled the client nothing helps. In my account nothing seams to be wrong.

/Stefan

[Sam]

Steftar - It looks like my colleague is looking into it. It should be sorted before long.

[Vedith]

ive replied to your e-mail Sam

[steftar]

Hi Sam,

Please help your colleague...waiting for music.

/Stefan

[xxxx]

I sent my details yesterday in the reply to that message and haven't heard anything else!  Premium still not working!!  I PAID FOR THIS MONTH'S PREMIUM A WEEK AGO NOW AND STILL CAN'T ACCESS IT!!

AND HOW ARE WE GOING TO BE COMPENSATED FOR THE FACT THAT YOU ARE TAKING OUR MONEY AND NOT PROVIDING PREMIUM SERVICE?????

[Sam]

Xxxx - I'm just getting back to you now. Keep an eye on your inbox.

[Vedith]

i agree with xxxx , paid for a service that spotify's own app can not access, its a little stupid, especially when their own website acknowledges that there is an active premium subscription, i mean what is that about? , something is not communicating with something, ud think theyd be able to fix it a bit quick because technically it is a mis-sale of services, and im an unhappy consumer, i have to listen to adds inbetween good music and, that is just torture, and whats worse is theres seems to be alot of others like me that can not access their premium subscription, hopefully the week will yield some investigative results, because it is a sunday nobody wants to be working on a sunday, so if i get no response tommorow, im going to be a very unhappy spotifiy-er; rant over.

[GABRIELRSP]

I have entered this forum for the 1st time, and I find that some people are having same problem as mine:

my premium account expired due to a problem with my credit card and when I re activated my suscription the very same day it expired, I'm receiving spotify free instead of premium, although when my profile is checked it states I'm suscribed to premium.

i have re installed app 3 times and changed my pw to no avail.

i addressed myself to support team a few days back and got quick answer twice in the 1st day promising for a solution ("these things happen, etc), but the problem is still there and I haven't been contacted since.

i'd appreciate to have a solution on this...

[thegreene]

I reinstated my account as well. I had to change credit card information. Ever since I have not been able to access the premium services (synching local files).

This problem happened immediately after reinstating to premium. I have been paying for a couple months without the premium features even though on the website it shows I have a premium acct.

(I throuble shooted all the synching issues as well: ie firewall, same wifi connection, up to date mobile app and up to date windows 7 app, uninstalling/reinstalling, changing router setting UPnP, DCHP, allowing inbound permissions, completely ridding my comp of antivirus/firewalls, using same login credentials on both the iphone and windows 7, resetting router, restarting pc, restarting iphone) **tell me if I'm missing one and I'll let you know if I've done it**

I need this fixed ASAP!!! I loved Spotify and recommended it to anyone who listed to music on mobile devices. Now its turned into a POS that I am wasting a monthly subscription on. (Especially since the only features I have access to on the mobile device is no offered for free)

[thegreene]

is now* offered

[meahtenoha]

Vedith – I can see my colleague sent you email yesterday. Be sure to check your Spam filter if you haven't already received that message from us. 

Gabrielrsp & thegreene- I've got emails on the way to both of you as well. 

[Vedith · Accepted solution]

ok , i got that last e-mail , all seems to be working fine now, thankyou