HELP! Can't access playlist offline.

[superwhy]

Up until last weekend, I have been able to listen to my playlist offline (subscribe because our cabin doesn't have an internet connection.) I am not getting a message that says my 30 hours of offline use have expired. I have been using the offline mode for close to 8 months. Is this a result from all of this duplicate account stuff I am reading? Please help me as I am very close to having to cancel my subscription. I can't use this without the offline mode. Thank you.