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NUS extra discount and gift card

I've had a premium account for about 6 months, with the NUS discount, and for my birthday last month, I was given a £10 spotify gift card. Since I already have a premium account, there is no point in me downloading tracks, and I am only entitled to o...

Newbie

I've had a premium account for about 6 months, with the NUS discount, and for my birthday last month, I was given a £10 spotify gift card. Since I already have a premium account, there is no point in...

Adam

Roadie

292 Views

1 replies

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Cannot manually connect to facebook

I signed up up for a spotify account seperate from my facebook account. Now I want to connect to Facebook with my Spotify account - is this possible? When I try to manually connect to FB it says there is an error.

Newbie

I signed up up for a spotify account seperate from my facebook account. Now I want to connect to Facebook with my Spotify account - is this possible? When I try to manually connect to FB it says ther...

Adam

Roadie

435 Views

1 replies

0 likes

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2 accounts

This is another complaint about the same problem. Somehow I have been getting charged twice a month in my credit card few the last several months. I need to find out how to fix this. You have already told me a few things to try and its not working. A...

Visitor

This is another complaint about the same problem. Somehow I have been getting charged twice a month in my credit card few the last several months. I need to find out how to fix this. You have already...

Adam

Roadie

297 Views

1 replies

0 likes

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I don´t understand the subscription system.

The spotify service is great, but it´s not clear at all. I have activated my 48hr Trial, and I did the procedure to extend it to 30-day trial. But it still tells me It will expire in 2 days. Now I don´t really care about the trial, what I need is cle...

Newbie

The spotify service is great, but it´s not clear at all. I have activated my 48hr Trial, and I did the procedure to extend it to 30-day trial. But it still tells me It will expire in 2 days. Now I do...

Adam

Roadie

339 Views

1 replies

0 likes

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My andriod phone wont let me login thru facebook

I recently formated my SD card ever sense my Spotify wont load. It works on my laptop and tablet. My Andriod will load spotify and ask me to log in. When I try to login thru facebook it goes to a webpage that says : Webpage cannot be displayed. I can...

Newbie

I recently formated my SD card ever sense my Spotify wont load. It works on my laptop and tablet. My Andriod will load spotify and ask me to log in. When I try to login thru facebook it goes to a web...

Adam

Roadie

1186 Views

1 replies

0 likes

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Spotify premium expired before it should have.

Hello, I am using prepaid Spotify premium cards to pay for my subscription and 14th July I got a message about it expiring in 7 days, but today when logging into Spotify on PC (16th July) it says it has expired already. Why? " We thought you’d like t...

Casual Listener

Hello, I am using prepaid Spotify premium cards to pay for my subscription and 14th July I got a message about it expiring in 7 days, but today when logging into Spotify on PC (16th July) it says it ...

Adam

Roadie

1317 Views

3 replies

0 likes

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Solved!! Upgrading to premium/no payment method

HiI just redeemed a $10 Spotidy gift card with the wrong subscription type "unlimited" and I wanted the "premium". When I try to upgrade it asks to add a payment method. I just want to use the $10 for a month of premium.Much appreciated.

Newbie

Hi I just redeemed a $10 Spotidy gift card with the wrong subscription type "unlimited" and I wanted the "premium". When I try to upgrade it asks to add a payment method. I just want to use the $...

Taylor

Community Legend

508 Views

1 replies

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account

I somehow have 2 accounts that are being charged to my MasterCard, and have been for several months. I need to get one cancelled and would like to have my card credited for the months I've been charged for 2 accounts. Thanks

Visitor

I somehow have 2 accounts that are being charged to my MasterCard, and have been for several months. I need to get one cancelled and would like to have my card credited for the months I've been charg...

Taylor

Community Legend

274 Views

1 replies

0 likes

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Accounts and Subscriptions

Please can someone help me? Some time ago, I used someone else's smart-phone to login to Spotify. Ever since then, they are getting full use out of my account if I pay for it. This is seriously annoying, as I hardly know this person. How do I get thi...

Casual Listener

Please can someone help me?    Some time ago, I used someone else's smart-phone to login to Spotify. Ever since then, they are getting full use out of my account if I pay for it. This i...

MichaelJerzak

Composer

264 Views

1 replies

0 likes

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I can't choose the correct expiration date when I try to sign up for Premium. Anyone who can help?

Hi. As it is written in the title to this message, I cannot choose the correct expiration date. It only allows me to choose up to 21 (the year in the expiration date) and mine is higher. Anyone who has the same problem? Thanks. Casper

Newbie

Hi.   As it is written in the title to this message, I cannot choose the correct expiration date. It only allows me to choose up to 21 (the year in the expiration date) and mine is higher. A...

meahtenoha

Spotify

592 Views

1 replies

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Solved!! I JUST WANT TO CANCEL MY ACCOUNT!!

I am unable to cancel my premuim account - i signed up for the month of free music and it wont let me cancel. It keeps saying that my password is wrong - I log in with facebook, i think i know my facebook password. I have tried multiple different bro...

Casual Listener

I am unable to cancel my premuim account - i signed up for the month of free music and it wont let me cancel. It keeps saying that my password is wrong - I log in with facebook, i think i know my fac...

Peter__

Community Legend

4027 Views

23 replies

0 likes

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Remaining on login screen

Hi I have installed Spotify to my Nokia XpressMusic 5800 and I have created a device password as well. When I now try to log in I first can accept the terms and conditions but then after some seconds I am back in the login screen. User name and passw...

Casual Listener

Hi  I have installed Spotify to my Nokia XpressMusic 5800 and I have created a device password as well. When I now try to log in I first can accept the terms and conditions but then after...

Paponke

Casual Listener

434 Views

2 replies

0 likes

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No response through contact form

I submitted a question on the contact form and never got a response. Spam box is empty. Spotify Case # 00790770 The question: We are a university and using Spotify. We were charged for tax. Where do I send my tax exempt form to remove the tax charged...

Newbie

I submitted a question on the contact form and never got a response. Spam box is empty. Spotify Case # 00790770   The question:   We are a university and using Spotify.  We wer...

Sam

Spotify

477 Views

2 replies

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Payment failed for 30 day trial?

I have been trying to upgrade my Spotify for the 30 day free premium trial. I have put in my card information correctly over 5 or 6 times and keep getting the same message. " Payment failed Sorry, we couldn't process your order. Please review our Pay...

Newbie

I have been trying to upgrade my Spotify for the 30 day free premium trial. I have put in my card information correctly over 5 or 6 times and keep getting the same message. " Payment failed Sorry...

Peter__

Community Legend

1024 Views

1 replies

0 likes

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Solved!! Spotify Premium not working correctly

Hello, I recently tried to get a 30 day free trial of Spotify Premium. It went through properly with Paypal and I recieved a Spotify reciept for it. The problem is that when I started Spotify, it still shows ads and the "Upgrade" button. I tried logg...

Casual Listener

Hello,   I recently tried to get a 30 day free trial of Spotify Premium. It went through properly with Paypal and I recieved a Spotify reciept for it. The problem is that when I started Spot...

razrsharp

Casual Listener

624 Views

1 replies

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Charged after canceling trial

My trial was great. I loved the service.I cancelled so that I can recommence at the beginning of the month and sync my direct debits.Unfortunatley I have been charged for a service I cancelled today and I am fuming.I want a refund immendiately and I ...

Casual Listener

My trial was great. I loved the service. I cancelled so that I can recommence at the beginning of the month and sync my direct debits. Unfortunatley I have been charged for a service I cancelle...

Adam

Roadie

369 Views

2 replies

0 likes

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Premuim and Offline Playlist

If you have a premium account and make albums available offline and your premium ends, are those albums removed ?

Casual Listener

If you have a premium account and make albums available offline and your premium ends, are those albums removed ?

Joe

Community Legend

264 Views

1 replies

0 likes

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Can't get my device to play songs

Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!

Newbie

Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!

Joe

Community Legend

402 Views

1 replies

0 likes

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Solved!! NUS discount mystery. 12 months?

HI! I just got the premiun subscription, I got cahrged 5£ but then will it charge me 19£ next month? how can I keep the NUS card on my account so the discount continues for the year that I wanna sign up for? here what appears in MY ACCOUNT: Subscript...

Casual Listener

HI! I just got the premiun subscription, I got cahrged 5£ but then will it charge me 19£ next month? how can I keep the NUS card on my account so the discount continues for the year that I wanna si...

Adam

Roadie

1284 Views

6 replies

0 likes

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Account help?

I need to know how to change my username.. I feel stupid that my account username is my moms name ( long story short, I logged into mine on her tablet and it for some reason changed my username. ) please help!

Visitor

I need to know how to change my username.. I feel stupid that my account username is my moms name ( long story short, I logged into mine on her tablet and it for some reason changed my username. ) pl...

Adam

Roadie

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes