Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Unlink Facebook account

What i have to do? I've tried using a few links here and couldnt... I want to delete my facebook account

Newbie

What i have to do? I've tried using a few links here and couldnt... I want to delete my facebook account

Peter__

Community Legend

2769 Views

1 replies

0 likes

  • 2769 Views
  • 1 replies
  • 0 likes

Email fail! please herlp mee!

Hello I have entered the wrong email address when I made my spotify user, and I've obviously paid premium for it .. and I can not even log in as this user, because I do not know which email I used .. it's a bit annoying when I pay premium when I can ...

Newbie

Hello 🙂 I have entered the wrong email address when I made my spotify user, and I've obviously paid premium for it .. and I can not even log in as this user, because I do not know which email I used...

Robbie

Spotify Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

can't log in through facebook!

Can't log into my Spotify account on my phone. Gives me a connection error. I got the account number for my account but I havent recieved a password email yet. It's been days!

Visitor

Can't log into my Spotify account on my phone. Gives me a connection error. I got the account number for my account but I havent recieved a password email yet. It's been days!

Robbie

Spotify Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

:)

I need this done too! Already changed my password, thanks!

Newbie

I need this done too! Already changed my password, thanks! 🙂

Joe

Community Legend

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Radio Stations

I checked to play one of my radio stations and found out it was deleted. So, I figured that there must be a limit to the amount of radio stations you can have. I then proceeded to go back and find the song that i originally created the radio station ...

Visitor

I checked to play one of my radio stations and found out it was deleted. So, I figured that there must be a limit to the amount of radio stations you can have. I then proceeded to go back and find th...

LeDogg

Casual Listener

1250 Views

4 replies

0 likes

  • 1250 Views
  • 4 replies
  • 0 likes

Premium Suscription

Good morning, according to my telephone company, I am a Premium user, but according to Spotify, I am only an Unlimited user. I have tried to solve the problem with the help of Movistar but without success. What can I do? Thanks

Newbie

Good morning, according to my telephone company, I am a Premium user, but according to Spotify, I am only an Unlimited user. I have tried to solve the problem with the help of Movistar but without ...

Robbie

Spotify Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

10 Hour limit reached without using

I have opened spotify for the first time in several months today and listened to 2 songs... it is now telling me that I have exceeded my 10 hour usage... which is total rubbish. I never leave it running in the background when not using it or anything...

Newbie

I have opened spotify for the first time in several months today and listened to 2 songs... it is now telling me that I have exceeded my 10 hour usage... which is total rubbish. I never leave it runn...

Robbie

Spotify Legend

444 Views

1 replies

1 likes

  • 444 Views
  • 1 replies
  • 1 likes

Charged twice but only one account

Hi I have been charged twice from my credit card for my spotify account. First time this happened, I thought it was due to double charge first time for two months. But now it has happened again. And shouldn't I get the 30 days free trial? I have trin...

Visitor

Hi I have been charged twice from my credit card for my spotify account. First time this happened, I thought it was due to double charge first time for two months. But now it has happened again. An...

Robbie

Spotify Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Suspend my account for one year

Hi all, I'm looking for the best way to suspend my account (the payment) without loose any playlist during my travel over the world, how can i do it ? Thanks for advises ! Take care Seb

Visitor

Hi all,   I'm looking for the best way to suspend my account (the payment) without loose any playlist during my travel over the world, how can i do it ?   Thanks for advises ! Tak...

user-removed

Not applicable

2373 Views

2 replies

0 likes

  • 2373 Views
  • 2 replies
  • 0 likes

Solved!! Don't want to link to facebook

I have a friend who wants to use Spotify but does not have a Facebook account, and does not want to get one. Is it possible to get a Spotify account anymore without linking it to the facbook account? I know I first signed up that way.

Newbie

I have a friend who wants to use Spotify but does not have a Facebook account, and does not want to get one. Is it possible to get a Spotify account anymore without linking it to the facbook account?...

wkeil

Casual Listener

13617 Views

18 replies

4 likes

  • 13617 Views
  • 18 replies
  • 4 likes

what happens when i receive a gift subscription when i'm already a subscriber?

And also--if I were to gift a friend an e-card / gift-card and they are already a subscriber, what would happen for them? Thanks!

Newbie

And also--if I were to gift a friend an e-card / gift-card and they are already a subscriber, what would happen for them?   Thanks!

Robbie

Spotify Legend

548 Views

2 replies

0 likes

  • 548 Views
  • 2 replies
  • 0 likes

spotify is charging money even if I don't have a premium account

I don't have a premium account and spotify continues charging me money every month!! How can I contact someone??? please help!

Visitor

I don't have a premium account and spotify continues charging me money every month!! How can I contact someone??? please help!

Peter__

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Why am i following 1000 people?

Hi Spotify, Apparently I follow more than 1,000 people on spotify, but I've never have clicked on so many people? Is this a bug of something? Please remove al people that i follow!

Casual Listener

Hi Spotify,   Apparently I follow more than 1,000 people on spotify, but I've never have clicked on so many people?   Is this a bug of something?   Please remove al people ...

PuceTundra

Casual Listener

1916 Views

2 replies

1 likes

  • 1916 Views
  • 2 replies
  • 1 likes

Nopt able to access my spotify premium account

Hi, I initially got spotify and upgraded to spotify premium months and months ago, but have never been able to gain access to my premium account but have been charged for it since i started. I think I know what the problem is as follows: My initial s...

Newbie

Hi,   I initially got spotify and upgraded to spotify premium months and months ago, but have never been able to gain access to my premium account but have been charged for it since i starte...

Peter__

Community Legend

465 Views

2 replies

0 likes

  • 465 Views
  • 2 replies
  • 0 likes

Solved!! Someone else is using my Spotify account

Hello, When I'm logged in on Spotify there is someone else name showing in the upper right corner. I am also getting e-mails that begins with that name who is shown in the spotify window. It's still the right e-mail address (mine). What do I have to ...

Regular

Hello,   When I'm logged in on Spotify there is someone else name showing in the upper right corner. I am also getting e-mails that begins with that name who is shown in the spotify window. ...

Peter__

Community Legend

4395 Views

10 replies

0 likes

  • 4395 Views
  • 10 replies
  • 0 likes

Changed country settings, still can't log in to Spotify

Hi there! After multiple tries, I finally managed to get my spotify country settings to be changed to Singapore (formerly USA), but for some reason when i try to log in from Singapore, I still get the error message, "Your country does not match the o...

Visitor

Hi there! After multiple tries, I finally managed to get my spotify country settings to be changed to Singapore (formerly USA), but for some reason when i try to log in from Singapore, I still get th...

user-removed

Not applicable

690 Views

5 replies

0 likes

  • 690 Views
  • 5 replies
  • 0 likes

Charged twice

Hello, I just bought spotify premium, and everything works well. But then I checked my bank account and Ive got charged twice for the premium. Why is that?

Casual Listener

Hello,   I just bought spotify premium, and everything works well. But then I checked my bank account and Ive got charged twice for the premium. Why is that?  

Joe

Community Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

I have payed but still no Premium

I have recieved mail from both Facebook and Spotify that I`ve been charged 99 NOK and that my account will be upgrated to Premium. I`ve tried to log out and in again several times at my phone, computer and my ipad. Still no Premium.

Newbie

I have recieved mail from both Facebook and Spotify that I`ve been charged 99 NOK and that my account will be upgrated to Premium. I`ve tried to log out and in again several times at my phone, comput...

Adam

Roadie

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

NUS extra discount and gift card

I've had a premium account for about 6 months, with the NUS discount, and for my birthday last month, I was given a £10 spotify gift card. Since I already have a premium account, there is no point in me downloading tracks, and I am only entitled to o...

Newbie

I've had a premium account for about 6 months, with the NUS discount, and for my birthday last month, I was given a £10 spotify gift card. Since I already have a premium account, there is no point in...

Adam

Roadie

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes