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Charged Twice

Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking

Newbie

Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking

Joe

Community Legend

337 Views

1 replies

0 likes

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  • 0 likes

Spotify will not accept any of my credit cards.

After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that it would sort itself out when it was processed for t...

Newbie

After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that i...

Joe

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

change creditcard

how do I change creditcard for my payment? Nikolai

Newbie

how do I change creditcard for my payment? Nikolai

Joe

Community Legend

388 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Lost my playlists!!

Hello. Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i was using a "free" account which sounded strange. Second all my play...

Casual Listener

Hello.   Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i w...

Substorm

Casual Listener

808 Views

4 replies

0 likes

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  • 4 replies
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Want to end premium

I want to end Premium but can´t find where I do it on the webpage, Please help!

Visitor

I want to end Premium but can´t find where I do it on the webpage, Please help!

Peter__

Community Legend

1648 Views

11 replies

0 likes

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HELP PLEASE

Hello,this is a very difficult and complicated problem. Here's the story. My mom made a spotify account and paid for premium. I recently got an iPhone and wanted to add a playlist to my phone. The play list was on MY spotify account and could not fin...

Newbie

Hello, this is a very difficult and complicated problem. Here's the story. My mom made a spotify account and paid for premium. I recently got an iPhone and wanted to add a playlist to my phone. The ...

Peter__

Community Legend

425 Views

2 replies

0 likes

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  • 2 replies
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I got two accounts, can't log in with the original!

Hi! So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original account. Also my Facebook account and Spotify account seem to hav...

Visitor

Hi!   So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original acc...

Peter__

Community Legend

707 Views

3 replies

0 likes

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  • 3 replies
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How to make my facebook appear the song listen to on chat name ?

I have check on my facebook acocunt on my chat name using another fb account but it not appear the song what listen to but my friend he got appear the song he listen to as image below

Casual Listener

I have check on my facebook acocunt on my chat name using another fb account but it  not appear  the song what listen to but my friend he got appear the song he listen  to  as ima...

Peter__

Community Legend

1230 Views

1 replies

0 likes

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  • 1 replies
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changing Facebook account

Dear reader, I've made a new Facebook account and I would like to delete the account I'm currently using. The problem is that I have a subscription with my old account. Is it possible to transfer this subscription (and playlists) to my new Facebook a...

Newbie

Dear reader,   I've made a new Facebook account and I would like to delete the account I'm currently using. The problem is that I have a subscription with my old account. Is it possible to t...

Peter__

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

US gift card in Polish account

Can I use 10$ US Spotify Gift Card with my Polish account?

Casual Listener

Can I use 10$ US Spotify Gift Card with my Polish account?

Peter__

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
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Solved!! Wrong giftcard

My brother bought me spotify for my birthday, but he got me on year of unlimited in stead of a half year premium. I do not even own a computer an the idea was that i could bring music with me on my phone. Is there any chance that I could change to pr...

Casual Listener

My brother bought me spotify for my birthday, but he got me on year of unlimited in stead of a half year premium. I do not even own a computer an the idea was that i could bring music with me on my p...

Peter__

Community Legend

625 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify Following

hey! what happened with all of my following artist? they're gone.. thanks

Newbie

hey! what happened with all of my following artist? they're gone.. thanks

Peter__

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
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Unlink account from Facebook and transfer to regular Spotify account

Hi, Is it possible to create a new Spotify account and transfer a Facebook account to the new account? Best regards, Peter

Visitor

Hi,   Is it possible to create a new Spotify account and transfer a Facebook account to the new account?   Best regards, Peter

Peter__

Community Legend

24021 Views

1 replies

0 likes

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unlinking facebook to my account

Ive made playlists hoping for people to follow them i even have them public but no one can find them not even a different account looking for the exact words of it. I read up on some others problems and i think this is because only other facebook use...

Visitor

Ive made playlists hoping for people to follow them i even have them public but no one can find them not even a different account looking for the exact words of it. I read up on some others problems ...

Garrisonw

Regular

886 Views

4 replies

0 likes

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  • 4 replies
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spotify premium has stopped with nus discount

Hi,I have spotify premium with the 50 per cent off deal via nus. I go on in my phone and I click a song and it say only available in premium and tell me to upgrade.Ive tried logging in and out again too!I lost my card recently and the new one has sli...

Newbie

Hi, I have spotify premium with the 50 per cent off deal via nus. I go on in my phone and I click a song and it say only available in premium and tell me to upgrade. Ive tried logging in and out ag...

Peter__

Community Legend

709 Views

2 replies

0 likes

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  • 2 replies
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Spotify premium wanting to update all the time?

Hello, I have a small yet annoying problem on my Spotify Premium account. A blue info bar "upgrade Spotify to the newest version? Just restart Spotify to update" appears constantly on my Spotify. I believe that the Spotify client isn't actually updat...

Newbie

Hello,   I have a small yet annoying problem on my Spotify Premium account. A blue info bar "upgrade Spotify to the newest version? Just restart Spotify to update" appears constantly on my S...

Peter__

Community Legend

3019 Views

1 replies

0 likes

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  • 1 replies
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Charged Twice

A friend of mine in the States has Spotify but had to deactivate her FB account for personal reasons. Because she wanted spotify, she set up another FB profile in a different name. She's being paying twice ever since. She's now back on her original F...

Newbie

A friend of mine in the States has Spotify but had to deactivate her FB account for personal reasons. Because she wanted spotify, she set up another FB profile in a different name. She's being paying...

meahtenoha

Spotify

341 Views

1 replies

0 likes

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  • 1 replies
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Gift Card Redeem Problem

My name is Chris. I received a $30 gift card for Spotify. I created an account (cgetchell) and entered the code on the gift card. I thought I was set for three months of Spotify. However, I could not access my music, my playlists, on my iPhone. I tri...

Regular

My name is Chris. I received a $30 gift card for Spotify. I created an account (cgetchell) and entered the code on the gift card. I thought I was set for three months of Spotify. However, I could not...

Peter__

Community Legend

876 Views

6 replies

0 likes

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  • 6 replies
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Songs Not Available?

Dear all, Suddenly some of my favourite songs are no longer available in my country. They have been in one of my playlists for years and as of this week Spotify won't play them (on all devices I use: Android phone, Windows pc, iMac, Android tablet et...

Newbie

Dear all,   Suddenly some of my favourite songs are no longer available in my country. They have been in one of my playlists for years and as of this week Spotify won't play them (on all dev...

Joe

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Set a password for your devices

I'm trying to use this 'Set a password for your devices' but I don't recieve an email... Yes Spam filters etc are checked...When i enter Username and passord on my Spotify mobile login... I get one step forward.. i can choose to View or cancel or acc...

Visitor

I'm trying to use this 'Set a password for your devices' but I don't recieve an email... Yes Spam filters etc are checked... When i enter Username and passord on my Spotify mobile login... I get one...

Joe

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes