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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

781760 Views

18 replies

29 likes

  • 781760 Views
  • 18 replies
  • 29 likes

Charged after canceling trial

My trial was great. I loved the service.I cancelled so that I can recommence at the beginning of the month and sync my direct debits.Unfortunatley I have been charged for a service I cancelled today and I am fuming.I want a refund immendiately and I ...

Casual Listener

My trial was great. I loved the service. I cancelled so that I can recommence at the beginning of the month and sync my direct debits. Unfortunatley I have been charged for a service I cancelle...

Adam

Roadie

310 Views

2 replies

0 likes

  • 310 Views
  • 2 replies
  • 0 likes

Premuim and Offline Playlist

If you have a premium account and make albums available offline and your premium ends, are those albums removed ?

Casual Listener

If you have a premium account and make albums available offline and your premium ends, are those albums removed ?

Joe

Community Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Can't get my device to play songs

Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!

Newbie

Hi, I can't seem to play songs on my device even though I have a spotify premium account. Please fix it!

Joe

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Solved!! NUS discount mystery. 12 months?

HI! I just got the premiun subscription, I got cahrged 5£ but then will it charge me 19£ next month? how can I keep the NUS card on my account so the discount continues for the year that I wanna sign up for? here what appears in MY ACCOUNT: Subscript...

Casual Listener

HI! I just got the premiun subscription, I got cahrged 5£ but then will it charge me 19£ next month? how can I keep the NUS card on my account so the discount continues for the year that I wanna si...

Adam

Roadie

1112 Views

6 replies

0 likes

  • 1112 Views
  • 6 replies
  • 0 likes

Account help?

I need to know how to change my username.. I feel stupid that my account username is my moms name ( long story short, I logged into mine on her tablet and it for some reason changed my username. ) please help!

Visitor

I need to know how to change my username.. I feel stupid that my account username is my moms name ( long story short, I logged into mine on her tablet and it for some reason changed my username. ) pl...

Adam

Roadie

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Charged Twice

Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking

Newbie

Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking

Joe

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Spotify will not accept any of my credit cards.

After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that it would sort itself out when it was processed for t...

Newbie

After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that i...

Joe

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

change creditcard

how do I change creditcard for my payment? Nikolai

Newbie

how do I change creditcard for my payment? Nikolai

Joe

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Lost my playlists!!

Hello. Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i was using a "free" account which sounded strange. Second all my play...

Casual Listener

Hello.   Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i w...

Substorm

Casual Listener

685 Views

4 replies

0 likes

  • 685 Views
  • 4 replies
  • 0 likes

Want to end premium

I want to end Premium but can´t find where I do it on the webpage, Please help!

Visitor

I want to end Premium but can´t find where I do it on the webpage, Please help!

Peter__

Community Legend

1442 Views

11 replies

0 likes

  • 1442 Views
  • 11 replies
  • 0 likes

HELP PLEASE

Hello,this is a very difficult and complicated problem. Here's the story. My mom made a spotify account and paid for premium. I recently got an iPhone and wanted to add a playlist to my phone. The play list was on MY spotify account and could not fin...

Newbie

Hello, this is a very difficult and complicated problem. Here's the story. My mom made a spotify account and paid for premium. I recently got an iPhone and wanted to add a playlist to my phone. The ...

Peter__

Community Legend

369 Views

2 replies

0 likes

  • 369 Views
  • 2 replies
  • 0 likes

I got two accounts, can't log in with the original!

Hi! So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original account. Also my Facebook account and Spotify account seem to hav...

Visitor

Hi!   So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original acc...

Peter__

Community Legend

629 Views

3 replies

0 likes

  • 629 Views
  • 3 replies
  • 0 likes

How to make my facebook appear the song listen to on chat name ?

I have check on my facebook acocunt on my chat name using another fb account but it not appear the song what listen to but my friend he got appear the song he listen to as image below

Casual Listener

I have check on my facebook acocunt on my chat name using another fb account but it  not appear  the song what listen to but my friend he got appear the song he listen  to  as ima...

Peter__

Community Legend

1181 Views

1 replies

0 likes

  • 1181 Views
  • 1 replies
  • 0 likes

changing Facebook account

Dear reader, I've made a new Facebook account and I would like to delete the account I'm currently using. The problem is that I have a subscription with my old account. Is it possible to transfer this subscription (and playlists) to my new Facebook a...

Newbie

Dear reader,   I've made a new Facebook account and I would like to delete the account I'm currently using. The problem is that I have a subscription with my old account. Is it possible to t...

Peter__

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

US gift card in Polish account

Can I use 10$ US Spotify Gift Card with my Polish account?

Casual Listener

Can I use 10$ US Spotify Gift Card with my Polish account?

Peter__

Community Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Solved!! Wrong giftcard

My brother bought me spotify for my birthday, but he got me on year of unlimited in stead of a half year premium. I do not even own a computer an the idea was that i could bring music with me on my phone. Is there any chance that I could change to pr...

Casual Listener

My brother bought me spotify for my birthday, but he got me on year of unlimited in stead of a half year premium. I do not even own a computer an the idea was that i could bring music with me on my p...

Peter__

Community Legend

537 Views

2 replies

0 likes

  • 537 Views
  • 2 replies
  • 0 likes

Spotify Following

hey! what happened with all of my following artist? they're gone.. thanks

Newbie

hey! what happened with all of my following artist? they're gone.. thanks

Peter__

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Unlink account from Facebook and transfer to regular Spotify account

Hi, Is it possible to create a new Spotify account and transfer a Facebook account to the new account? Best regards, Peter

Visitor

Hi,   Is it possible to create a new Spotify account and transfer a Facebook account to the new account?   Best regards, Peter

Peter__

Community Legend

23960 Views

1 replies

0 likes

  • 23960 Views
  • 1 replies
  • 0 likes

unlinking facebook to my account

Ive made playlists hoping for people to follow them i even have them public but no one can find them not even a different account looking for the exact words of it. I read up on some others problems and i think this is because only other facebook use...

Visitor

Ive made playlists hoping for people to follow them i even have them public but no one can find them not even a different account looking for the exact words of it. I read up on some others problems ...

Garrisonw

Regular

751 Views

4 replies

0 likes

  • 751 Views
  • 4 replies
  • 0 likes

spotify premium has stopped with nus discount

Hi,I have spotify premium with the 50 per cent off deal via nus. I go on in my phone and I click a song and it say only available in premium and tell me to upgrade.Ive tried logging in and out again too!I lost my card recently and the new one has sli...

Newbie

Hi, I have spotify premium with the 50 per cent off deal via nus. I go on in my phone and I click a song and it say only available in premium and tell me to upgrade. Ive tried logging in and out ag...

Peter__

Community Legend

654 Views

2 replies

0 likes

  • 654 Views
  • 2 replies
  • 0 likes