Charged Twice
Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking
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Start a topicBeing charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking
Newbie
Being charged twice every month for the same account how is this possible? How do i do to get the refund it's more then 15months we're talking
Joe
Community Legend
337 Views
1 replies
0 likes
After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that it would sort itself out when it was processed for t...
Newbie
After paying for a Premium subscription for several months without any issues I recently recieved an email telling me that my payment had bounced. Knowing that I had no credit issues I assumed that i...
Joe
Community Legend
326 Views
1 replies
0 likes
how do I change creditcard for my payment? Nikolai
Newbie
how do I change creditcard for my payment? Nikolai
Joe
Community Legend
388 Views
1 replies
0 likes
Hello. Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i was using a "free" account which sounded strange. Second all my play...
Casual Listener
Hello. Today after almost 2 years as a Spotify Premium user my whole spotify profile was gone. When i fired up Spotify this morning something had happened. First of all it told me i w...
Substorm
Casual Listener
808 Views
4 replies
0 likes
I want to end Premium but can´t find where I do it on the webpage, Please help!
Visitor
I want to end Premium but can´t find where I do it on the webpage, Please help!
Peter__
Community Legend
1648 Views
11 replies
0 likes
Hello,this is a very difficult and complicated problem. Here's the story. My mom made a spotify account and paid for premium. I recently got an iPhone and wanted to add a playlist to my phone. The play list was on MY spotify account and could not fin...
Newbie
Hello, this is a very difficult and complicated problem. Here's the story. My mom made a spotify account and paid for premium. I recently got an iPhone and wanted to add a playlist to my phone. The ...
Peter__
Community Legend
425 Views
2 replies
0 likes
Hi! So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original account. Also my Facebook account and Spotify account seem to hav...
Visitor
Hi! So somehow my Spotify account split into two accounts, one account is the Facebook account, and other is the original account with Spotify details. I can't log in with the original acc...
Peter__
Community Legend
707 Views
3 replies
0 likes
I have check on my facebook acocunt on my chat name using another fb account but it not appear the song what listen to but my friend he got appear the song he listen to as image below
Casual Listener
I have check on my facebook acocunt on my chat name using another fb account but it not appear the song what listen to but my friend he got appear the song he listen to as ima...
Peter__
Community Legend
1230 Views
1 replies
0 likes
Dear reader, I've made a new Facebook account and I would like to delete the account I'm currently using. The problem is that I have a subscription with my old account. Is it possible to transfer this subscription (and playlists) to my new Facebook a...
Newbie
Dear reader, I've made a new Facebook account and I would like to delete the account I'm currently using. The problem is that I have a subscription with my old account. Is it possible to t...
Peter__
Community Legend
325 Views
1 replies
0 likes
Can I use 10$ US Spotify Gift Card with my Polish account?
Casual Listener
Can I use 10$ US Spotify Gift Card with my Polish account?
Peter__
Community Legend
430 Views
1 replies
0 likes
My brother bought me spotify for my birthday, but he got me on year of unlimited in stead of a half year premium. I do not even own a computer an the idea was that i could bring music with me on my phone. Is there any chance that I could change to pr...
Casual Listener
My brother bought me spotify for my birthday, but he got me on year of unlimited in stead of a half year premium. I do not even own a computer an the idea was that i could bring music with me on my p...
Peter__
Community Legend
625 Views
2 replies
0 likes
hey! what happened with all of my following artist? they're gone.. thanks
Newbie
hey! what happened with all of my following artist? they're gone.. thanks
Peter__
Community Legend
307 Views
1 replies
0 likes
Hi, Is it possible to create a new Spotify account and transfer a Facebook account to the new account? Best regards, Peter
Visitor
Hi, Is it possible to create a new Spotify account and transfer a Facebook account to the new account? Best regards, Peter
Peter__
Community Legend
24021 Views
1 replies
0 likes
Ive made playlists hoping for people to follow them i even have them public but no one can find them not even a different account looking for the exact words of it. I read up on some others problems and i think this is because only other facebook use...
Visitor
Ive made playlists hoping for people to follow them i even have them public but no one can find them not even a different account looking for the exact words of it. I read up on some others problems ...
Garrisonw
Regular
886 Views
4 replies
0 likes
Hi,I have spotify premium with the 50 per cent off deal via nus. I go on in my phone and I click a song and it say only available in premium and tell me to upgrade.Ive tried logging in and out again too!I lost my card recently and the new one has sli...
Newbie
Hi, I have spotify premium with the 50 per cent off deal via nus. I go on in my phone and I click a song and it say only available in premium and tell me to upgrade. Ive tried logging in and out ag...
Peter__
Community Legend
709 Views
2 replies
0 likes
Hello, I have a small yet annoying problem on my Spotify Premium account. A blue info bar "upgrade Spotify to the newest version? Just restart Spotify to update" appears constantly on my Spotify. I believe that the Spotify client isn't actually updat...
Newbie
Hello, I have a small yet annoying problem on my Spotify Premium account. A blue info bar "upgrade Spotify to the newest version? Just restart Spotify to update" appears constantly on my S...
Peter__
Community Legend
3019 Views
1 replies
0 likes
A friend of mine in the States has Spotify but had to deactivate her FB account for personal reasons. Because she wanted spotify, she set up another FB profile in a different name. She's being paying twice ever since. She's now back on her original F...
Newbie
A friend of mine in the States has Spotify but had to deactivate her FB account for personal reasons. Because she wanted spotify, she set up another FB profile in a different name. She's being paying...
meahtenoha
Spotify
341 Views
1 replies
0 likes
My name is Chris. I received a $30 gift card for Spotify. I created an account (cgetchell) and entered the code on the gift card. I thought I was set for three months of Spotify. However, I could not access my music, my playlists, on my iPhone. I tri...
Regular
My name is Chris. I received a $30 gift card for Spotify. I created an account (cgetchell) and entered the code on the gift card. I thought I was set for three months of Spotify. However, I could not...
Peter__
Community Legend
876 Views
6 replies
0 likes
Dear all, Suddenly some of my favourite songs are no longer available in my country. They have been in one of my playlists for years and as of this week Spotify won't play them (on all devices I use: Android phone, Windows pc, iMac, Android tablet et...
Newbie
Dear all, Suddenly some of my favourite songs are no longer available in my country. They have been in one of my playlists for years and as of this week Spotify won't play them (on all dev...
Joe
Community Legend
439 Views
1 replies
0 likes
I'm trying to use this 'Set a password for your devices' but I don't recieve an email... Yes Spam filters etc are checked...When i enter Username and passord on my Spotify mobile login... I get one step forward.. i can choose to View or cancel or acc...
Visitor
I'm trying to use this 'Set a password for your devices' but I don't recieve an email... Yes Spam filters etc are checked... When i enter Username and passord on my Spotify mobile login... I get one...
Joe
Community Legend
351 Views
1 replies
0 likes