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Hello, i have a problem with e-cards

Avatar of MagHanafy
Casual Listener
2012-12-20 07:57 AM

 a couple of hours ago i bought some for friends and it still hasn't shown up in emails and i have not received the receipts. we all have been checking spam etc and nothing has shown up yet

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Avatar of Peter__
Community Legend
2012-12-20 01:12 PM

Hey! Welcome to the community 🙂 

 

You will need to get in touch with the customer services team directly using the online contact form and they will be able to look into this for you. You may also be able to see receipts on your online account (never bought an eCard so I don't know if they appear there or not!)

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Avatar of Peter__
Community Legend
2012-12-20 01:12 PM

Hey! Welcome to the community 🙂 

 

You will need to get in touch with the customer services team directly using the online contact form and they will be able to look into this for you. You may also be able to see receipts on your online account (never bought an eCard so I don't know if they appear there or not!)

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Avatar of MagHanafy
Casual Listener
2012-12-20 02:04 PM

how will i be able to check the status of it.

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