Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Ignored

Ignored

 
Spoiler
I have made this request TWICE before via e-mail and I have gotten NO RESPONSE! 

My facebook page was deactivated and not from my doing, from FB's doing. My e-mail address I've used is the_h******@hotmail.com but spotify has STILL been charging my card for the past 2 months for service I can't use due to being put off of facebook.

I've requested last month as well as this month that you either

A) RETURN ALL FUNDS from the past 2 months that were taken from my account since I'm not able to use the service (due to facebook locking down my account!) 
or 
B) Let me log in with my e-mail address instead of FB how I WAS doing it since FB blocked me and givem e 2 free months since I'd already paid for them.

  • DO NOT CHARGE MY CARD AGAIN WITHOUT ME BEING ABLE TO GET SERVICE!!!! 

But I'm constantly ignored by spotify.

Spoiler
 

 

 

 

Reply
3 Replies

(Removed previous post) you got a reponse from Spotify! 🙂 Good Luck!

Hope this helped 🙂


Don't forget to add your Kudos and mark as a solution if it helped you!

Follow me on Twitter

Whats a Spotify Rock Star?

I have..

..edited out your email address,

removed all caps from the subject,

asked CS to get back to you,

and moved your post to Help - Accounts and Subscriptions, so it feel more at home.

 

 

Community Ergo Sum

thank you

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 5 years ago  in Social & Random