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Playlists have all disappeared

I logged into Spotify and it seems that all of my playlists have completely disappeared. Does anyone know how to fix this?

Casual Listener

I logged into Spotify and it seems that all of my playlists have completely disappeared. Does anyone know how to fix this?

stephbeswickx

Casual Listener

645 Views

4 replies

0 likes

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Offline playlist.

my offiline won't work at all. no songs will sync! Why is this happening ?

Music Fan

my offiline won't work at all. no songs will sync! Why is this happening ?

AidanQ10

Music Fan

2014 Views

15 replies

0 likes

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Please help, Im new

Hi, I just discovered Spotify and so far what I know about it, it seems great. I just have two questions. If I do not subscribe, can I still get music on just my Iphone and IPad, not offline. Also I dont mind ads. If I do not subscibe and am able to ...

Newbie

Hi, I just discovered Spotify and so far what I know about it, it seems great.  I just have two questions.  If I do not subscribe, can I still get music on just my Iphone and IPad, not offl...

Peter__

Community Legend

761 Views

2 replies

0 likes

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Cant Change Payment Method.

I cant remove my payment method on the website. It continues to show my current credit card information. Spotify has now charged me for my subscription and has caused an over draft fee with my bank. I love the service very much and never had an issue...

Newbie

I cant remove my payment method on the website. It continues to show my current credit card information. Spotify has now charged me for my subscription and has caused an over draft fee with my bank. ...

Peter__

Community Legend

492 Views

1 replies

0 likes

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Spotify is connecting to a old account

I need some help asap!!! Tried to log in to my account to Facebook, but suddently my old account for about 5 years ago seems to be the only one I can find. Have tried to log in with my new email adress, have reset my passwords but nothing works to fi...

Newbie

I need some help asap!!!    Tried to log in to my account to Facebook, but suddently my old account for about 5 years ago seems to be the only one I can find. Have tried to log in with ...

Peter__

Community Legend

444 Views

1 replies

0 likes

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Mitt konto, har betalat via telia

Vad måste jag göra för att behålla mitt konto med mina spellistor? Har idag betalat via mitt telia abonnemang, detta sägs upp från och med juni. Måste jag höra av mig till Spotify? Och i sådana fall hur? Hälsningar Maria

Newbie

Vad måste jag göra för att behålla mitt konto med mina spellistor? Har idag betalat via mitt telia abonnemang, detta sägs upp från och med juni.   Måste jag höra av mig till Spotify? Och i s...

Peter__

Community Legend

718 Views

1 replies

0 likes

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Help! Cant change country setting!

Hey guys, I signed up for spotify while living in the Netherlands, now that I am back home in Australia I would like to change my country code to Aus and purchase spotify premium. I have tried everything but can not change it. Ive sent the help forms...

Visitor

Hey guys, I signed up for spotify while living in the Netherlands, now that I am back home in Australia I would like to change my country code to Aus and purchase spotify premium. I have tried ever...

Peter__

Community Legend

2261 Views

5 replies

0 likes

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My premium is not working.

So I upgraded to premium and I even got a receipt through my email but when I went to my app and wanted to listen on demand it said that I had to become a premium user. So I logged out and even reinstalled it and nothing. It's been hours since I upgr...

Newbie

So I upgraded to premium and I even got a receipt through my email but when I went to my app and wanted to listen on demand it said that I had to become a premium user. So I logged out and even reins...

Peter__

Community Legend

678 Views

5 replies

0 likes

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I lost my playlists and Spotify Premium

I disconnected facebook through spotify today, and then I got logget out, and when I logged in again i lost all my playlists and spotify premium. Do I have to purchase spotify premium again? Why did this happen?

Visitor

I disconnected facebook through spotify today, and then I got logget out, and when I logged in again i lost all my playlists and spotify premium. Do I have to purchase spotify premium again? Why did ...

Robbie

Spotify Legend

630 Views

5 replies

1 likes

  • 630 Views
  • 5 replies
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None of these solutions work! No answer to support email! Pay for premium and it says fee

We have 2 premium accounts going on 3 months now. Both are current as I checked with boku and they show paid. All my info such as starred tracks and playlists are still there but when I try to play them I'm told only premium users can access on deman...

Casual Listener

We have 2 premium accounts going on 3 months now. Both are current as I checked with boku and they show paid. All my info such as starred tracks and playlists are still there but when I try to play t...

Sam

Spotify

637 Views

4 replies

0 likes

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Won't let me update card details

I am being sent a new card due to fraud on my account and because of this the card details have changed and the spotify payment didn't go out. I have tried to change the details to another card but all i get is a message saying 'Oops! Something went ...

Casual Listener

I am being sent a new card due to fraud on my account and because of this the card details have changed and the spotify payment didn't go out. I have tried to change the details to another card but a...

iceagesugar

Casual Listener

847 Views

2 replies

1 likes

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  • 2 replies
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upgraded to premium using my mobile provider, Yoigo.

Hi,I have upgraded to premium using my mobile provider, Yoigo, here at Spain, a couple of days ago, but in spotify still appears as free acount. I already talked with the mobile company and they are sure that they have activaded the spotify service, ...

Casual Listener

Hi, I have upgraded to premium using my mobile provider, Yoigo, here at Spain, a couple of days ago, but in spotify still appears as free acount. I already talked with the mobile company and they ar...

Robbie

Spotify Legend

945 Views

8 replies

0 likes

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I got two accounts? HELP! ;-)

Hi,I asked for help yesterday but I have not got a answear yet. Im a premium subscriber and im not able to listen to music now beacuse spotify created a new acount for me!(?). Im not able to log into my old one. My "old" one uses the username knasigt...

Casual Listener

Hi, I asked for help yesterday but I have not got a answear yet. Im a premium subscriber and im not able to listen to music now beacuse spotify created a new acount for me!(?). Im not able to log in...

Knasigt

Casual Listener

537 Views

3 replies

0 likes

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Spotify won't allow me to resubscribe

When Spotify came to my country i bought a Premium subscriprion and paid with card A. After a month I switched to Spotify Free and then after a week or so bought Spotify Unlimited (not without problems, I paid again with the card A, but Spotify wante...

Casual Listener

When Spotify came to my country i bought a Premium subscriprion and paid with card A. After a month I switched to Spotify Free and then after a week or so bought Spotify Unlimited (not without proble...

tabakaaa

Casual Listener

616 Views

2 replies

0 likes

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Two people having two different collections for the same artist?

So, I'm not sure if this is the best place to put this. My friend has a spotify free account, and I have a premium account, and there's an artist called Placebo that he wants me to get more into. However, I only have one album by them on my spotify a...

Regular

So, I'm not sure if this is the best place to put this. My friend has a spotify free account, and I have a premium account, and there's an artist called Placebo that he wants me to get more into. How...

mikebush

Casual Listener

710 Views

5 replies

0 likes

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Solved!! How to recover a playlist on spotify

Hello. When a logged on my spotify this morning one of my playlists were messing. Can I somehow retrieve it? It's called Oi. I would be really happy if anybody can help me. I read in another thread that you can use Time Machine to get it back, but I ...

Casual Listener

Hello. When a logged on my spotify this morning one of my playlists were messing. Can I somehow retrieve it? It's called Oi. I would be really happy if anybody can help me. I read in another thread t...

noms

Casual Listener

708 Views

2 replies

0 likes

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Spotify not running smoothly; will play lists be gone if re-install?

Hello, Lately my Spotify premium isn't running smoothly anymore. It takes a very long time to start Spotify and the menu bar looks different. I wonder if I should remove Spotify from my desktop and re install Spotify again but I don't want to lose al...

Newbie

Hello,   Lately my Spotify premium isn't running smoothly anymore. It takes a very long time to start Spotify and the menu bar looks different. I wonder if I should remove Spotify from my ...

Peter__

Community Legend

531 Views

1 replies

0 likes

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Appalling service

I am completely fed up with Spotify. It is impossible to make the service work properly following your latest upgrade. It is impossible to contact you in any way whatsoever. Despite paying for a premium service, I am able to access Spotify about 1 da...

Casual Listener

I am completely fed up with Spotify. It is impossible to make the service work properly following your latest upgrade. It is impossible to contact you in any way whatsoever. Despite paying for a prem...

Peter__

Community Legend

446 Views

1 replies

1 likes

  • 446 Views
  • 1 replies
  • 1 likes

all my songs are gone

Help me! All my songs are gone on spotify! Can i get it back? :((

Casual Listener

Help me! All my songs are gone on spotify! Can i get it back? :((

Peter__

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Premium account Won't Work On IPHONE 4S

Hello Communtiy Today I got my free trial and I'm already having issues before listeningIt tells me that I need to upgrade my account. A friend got one today too and he says that it only works on a computer. I honestly got this account to use it main...

Newbie

Hello Communtiy Today I got my free trial and I'm already having issues before listening It tells me that I need to upgrade my account. A friend got one today too and he says that it only works ...

Peter__

Community Legend

813 Views

1 replies

1 likes

  • 813 Views
  • 1 replies
  • 1 likes