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Solved!! I've paid for Premium and it's not upgraded! 1/5/13

EDIT: This issue has now been fixed. Log out and log back in and your accounts should get that sweet, sweet Premium. EDIT #2: May have spoken a little too soon. Bear with us a little big longer folks. Hi guys, We're currently having a little server i...

Spotify

EDIT: This issue has now been fixed. Log out and log back in and your accounts should get that sweet, sweet Premium.   EDIT #2: May have spoken a little too soon. Bear with us a little big l...

Sam

Spotify

43418 Views

228 replies

0 likes

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  • 0 likes

Solved!! My Premium isn't working

Hi i upgraded my account to premium but it isn't working on my PC or my iPhone i have tried everything on this fourm but nothing did work any help please.

Casual Listener

Hi i upgraded my account to premium but it isn't working on my PC or my iPhone i have tried everything on this fourm but nothing did work any help please.

o-dogg98

Casual Listener

1306 Views

2 replies

1 likes

  • 1306 Views
  • 2 replies
  • 1 likes

Solved!! premium account not working

hello just bought a premium account it doesnt work.. ive got my recieve ticket on my email but it doesnt work i tried every thing but it doesnt work anyone who can help me thank you!

Casual Listener

hello just bought a premium account it doesnt work.. ive got my recieve ticket on my email but it doesnt work i tried every thing but it doesnt work anyone who can help me thank you!

jaleesaa

Casual Listener

1080 Views

5 replies

0 likes

  • 1080 Views
  • 5 replies
  • 0 likes

Felbelastnng for abonnement.

Jeg har kun en spotifykonto, men belastes 3 ganger pr mnd. Nå har jeg prøvd alle kanaler og er oppgtt!!!!!

Newbie

Jeg har kun en spotifykonto, men belastes 3 ganger pr mnd. Nå har  jeg prøvd alle kanaler og er oppgtt!!!!!

Peter__

Community Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

download from spotify to pc

Hi, is there any way to upgrade my account in order to have a feature to download some of my favorite songs to my pc?

Newbie

    Hi, is there any way to upgrade my account in order to have a feature to download some of my favorite songs to my pc?

Peter__

Community Legend

859 Views

1 replies

0 likes

  • 859 Views
  • 1 replies
  • 0 likes

Solved!! Premium member - ipad won't allow on demand streaming

I can stream on my iPhone but not my ipad. I logged out and logged back in to no avail.

Casual Listener

I can stream on my iPhone but not my ipad. I logged out and logged back in to no avail.

Lucylu24

Newbie

2108 Views

6 replies

0 likes

  • 2108 Views
  • 6 replies
  • 0 likes

Just bought premium, but it's not working!

Kinda frustrated, I just signed up for premium so that I could get my music on my iPhone, but I can't listen to anything, just says that I need to get premium to stream, but my account-info says that I have an active premium account already. What do ...

Newbie

Kinda frustrated, I just signed up for premium so that I could get my music on my iPhone, but I can't listen to anything, just says that I need to get premium to stream, but my account-info says that...

user-removed

Not applicable

2210 Views

16 replies

0 likes

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  • 16 replies
  • 0 likes

Solved!! Why does my profile have my IP address and is that public?

In my forum account it shows my last used IP address.Is this made public information?If so, whyyyyyyyyyy?

Regular

In my forum account it shows my last used IP address. Is this made public information? If so, whyyyyyyyyyy?

foxmuel

Regular

1072 Views

2 replies

0 likes

  • 1072 Views
  • 2 replies
  • 0 likes

Subscription doesn't work

Paying for Premium...can't download playlists on my android. Says "premium account required". Restated. Deleted app. Cleared cache. Logged out. Everything. Doesn't work. .....So you guys just like taking my money or what?

Casual Listener

Paying for Premium...can't download playlists on my android. Says "premium account required". Restated. Deleted app. Cleared cache. Logged out. Everything. Doesn't work.   .....So you guys j...

user-removed

Not applicable

613 Views

2 replies

0 likes

  • 613 Views
  • 2 replies
  • 0 likes

spotify keeps saying I need a premium account but I have one.

When I try to play a song on my phone, spotify keeps saying I need a premium account, which I have. When I hit the "Get Premium" button and log in, it says I already have a premium account. But still I am unable to use it. Any help, this is how I get...

Casual Listener

When I try to play a song on my phone, spotify keeps saying I need a premium account, which I have. When I hit the "Get Premium" button and log in, it says I already have a premium account. But still...

arnoldg9815

Casual Listener

2413 Views

9 replies

1 likes

  • 2413 Views
  • 9 replies
  • 1 likes

Paid for premium, logged in with username, still have ads

This is quite frustrating and I know that a lot of others have talked about this already but nothing I try seems to help. I've signed in with my username, not email, and when I go to my profile it says I have an active premium account. I've signed in...

Casual Listener

This is quite frustrating and I know that a lot of others have talked about this already but nothing I try seems to help. I've signed in with my username, not email, and when I go to my profile it sa...

user-removed

Not applicable

592 Views

3 replies

0 likes

  • 592 Views
  • 3 replies
  • 0 likes

offline playlists

my offline playlists takes a very long time to download each song, what is causing this tohappen?

Music Fan

my offline playlists takes a very long time to download each song, what is causing this to happen?

AidanQ10

Music Fan

956 Views

4 replies

0 likes

  • 956 Views
  • 4 replies
  • 0 likes

Premium not working

I just signed up and got a trial on spotify premium for 30 days, but when I log on there is no text saying premium next to spotify, and I still get ads, and when Im trying to listen to songs on my phone it says I'll need premium. On the account manag...

Casual Listener

I just signed up and got a trial on spotify premium for 30 days, but when I log on there is no text saying premium next to spotify, and I still get ads, and when Im trying to listen to songs on my ph...

user-removed

Not applicable

1999 Views

14 replies

0 likes

  • 1999 Views
  • 14 replies
  • 0 likes

I have lost 1 year of Premium subscription.

Hi, I had my account though Facebook and all my lists and premium was registered on there but today they told me to link it to an spotify account since i had done all on my Facebook account i presumed they wanted me to be an official member of spotif...

Casual Listener

Hi, I had my account though Facebook and all my lists and premium was registered on there but today they told me to link it to an spotify account since i had done all on my Facebook account i presume...

Peter__

Community Legend

663 Views

3 replies

0 likes

  • 663 Views
  • 3 replies
  • 0 likes

Just upgraded to premium and its not working AHHHHHHHHHHHHHHHHHHHH

Just upgraded to premium (today), however when opening Spotify on my laptop through facebook, I have 0 minutes left. Ihave re-installed spotify and rebooted the computer without any success., Very frustrating!!!!! AHHHHHHHHHHHHHHHH

Casual Listener

Just upgraded to premium (today), however when opening Spotify on my laptop through facebook, I have 0 minutes left. Ihave re-installed spotify and rebooted the computer without any success., Very fr...

user-removed

Not applicable

2629 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Premium account

I subscribe for a premium account and i can not log in in my iPad or iPhone.

Casual Listener

I subscribe for a premium account and i can not log in in my iPad or iPhone.

Peter__

Community Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

song sharing

Hi, I am following a friend on spotify. When I clicked on his name in Spotify, I can see his recent activity. It says "X shared the song" then underneath I can see what song it is. Does it mean he shared the song with me? or that he shared the song w...

Newbie

Hi,   I am following a friend on spotify. When I clicked on his name in Spotify, I can see his recent activity. It says "X shared the song" then underneath I can see what song it is. Does it...

Peter__

Community Legend

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Charged twice

Hi, I've noticed several people have had this problem. I've just signed up to Premium and have been charged twice. Please can someone resolve this.Linzi

Casual Listener

Hi, I've noticed several people have had this problem. I've just signed up to Premium and have been charged twice. Please can someone resolve this. Linzi

Peter__

Community Legend

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Solved!! Premium doesn't work!!

I just upgraded to Spotify Premium today. The problem is that it doesn't work. On my mobile-phone it just still says "The track is only available for Premium users." And YES, I have already tried the "clean reinstallation" several times but it just s...

Casual Listener

  I just upgraded to Spotify Premium today. The problem is that it doesn't work. On my mobile-phone it just still says "The track is only available for Premium users."   And YES, ...

Peter__

Community Legend

9668 Views

46 replies

0 likes

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  • 46 replies
  • 0 likes

Where has my account gone?

I have an account that i love which i think has an account number 1121974459. It has over 1000 songs in it and loads of playlists. I use it for hours every day. HOWEVER today i have had no end of problems 1) I opened up spotify on my Samsung Galaxy N...

Visitor

I have an account that i love which i think has an account number 1121974459. It has over 1000 songs in it and loads of playlists. I use it for hours every day.   HOWEVER today i have h...

user-removed

Not applicable

1471 Views

2 replies

0 likes

  • 1471 Views
  • 2 replies
  • 0 likes