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Impossible upgrade

Avatar of PocaLoca
Casual Listener
2013-02-23 03:24 PM

Hey guys

 

I'm an user of spotify unlimited and I wanted to upgrade to premium but that's not possible.Everytime I try, it says that I can only upgrade if the first payment will be made. That must be a bug, I pay for 6 months now, I don't understand why I can't uprade? I really hope that somebody can help me with this. 

 

Thanks in advance!

 

Poca

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Avatar of Richard
Community Legend
2013-02-23 03:31 PM

It looks like you're paying via Sofort, right? To upgrade from Unlimited to Premium you'd need to cancel your subscription and create a new one.

 

However, since we don't support new subscriptions via Sofort you'd need to also select a new payment method. 

 

Does that make sense? Let me know if you have any further questions.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Avatar of PocaLoca
Casual Listener
2013-02-23 03:34 PM

Yes thats right, I pay via Sofort. I see, so I will cancel that and choose another payment method, thanks a lot.

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