Manual password reset needed

[12jay123]

Hi,

I need help with a password reset. The password reset button does not work. I do not get an email.

I wrote an email to support and received an case ID back: 00711286 and already replied to the no-reply message.

Thanks

[Jamie · Accepted solution]

Hi there,

Thanks for reaching out to us. We have located the case on our system and will be in touch post-haste 🙂

[jonnahedlof]

Hi.
I need help to reset my password and have tried about ten times and still don't get the reset mail and I've sent three mail to support and still don't get any answer or help! Can only login with facebook but I still need to have my password to cancel my premium! Case: 00734137 and Case: 00736635 and Case: 00741322.
Please help me!
Thanks

[Taylor]

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@jonnahedlof wrote:
Hi.
I need help to reset my password and have tried about ten times and still don't get the reset mail and I've sent three mail to support and still don't get any answer or help! Can only login with facebook but I still need to have my password to cancel my premium! Case: 00734137 and Case: 00736635 and Case: 00741322.
Please help me!
Thanks

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Hi,

I'll escalate this over to the staff for you so they can chase up those cases.

Anthony 🙂

[Robbie]

You'll be getting an email very soon! Sorry for the delay.

[djhalleu]

Hi!

I need a manual reset of my password to my default email.

Halvard

[Peter__]

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@djhalleu wrote:

Hi!

I need a manual reset of my password to my default email.

Halvard

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Hey! Welcome to the community 🙂 

Have you tried requesting one via the Password Reset page? 

Peter

[ohhlala]

i am having the same problem. i have sent the password email at least ten times to my email and i am still not receiveing it. i have no filters on and still it says it was sent but it is not coming to my email. i had to create a new spoitfy account just so i can email this. i also have contacted the spotify support team twice. I have not gotten a response from them either. the case number is: #00744149 and case number: 00741381. i would like to get back into my account to continue using spotify as soon as possible. 

[Peter__]

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@ohhlala wrote:

i am having the same problem. i have sent the password email at least ten times to my email and i am still not receiveing it. i have no filters on and still it says it was sent but it is not coming to my email. i had to create a new spoitfy account just so i can email this. i also have contacted the spotify support team twice. I have not gotten a response from them either. the case number is: #00744149 and case number: 00741381. i would like to get back into my account to continue using spotify as soon as possible. 

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I have asked someone to make sure those cases get answered asap for you. 

Peter

[Richard]

ohhlala - I've made sure your case is in the queue and gets seen by an advisor shortly. Thanks!

[willie1526]

hi i have the same problem but i have tried reseting my password for the past 3 months, i have tried everything you had requested and still no email to reset my password pls help.

case # Spotify Case # 00716411

Hope to hear from you soon.

[Joe]

Hey, I've escalated your case. Someone from Spotify should be in touch soon, although it is the weekend so maybe Monday 🙂

[meahtenoha]

Hi willie1526 - You should hear from one of our CS agents shortly!

Just as an FYI, if you receive an automated reply after filling out the contact form just reply again. Your message will definitely reach our team 🙂

[tildisandersson]

Hi! Having the same problem, I've entered my email address, but I'm not getting any mail back! I'm connected to Facebook but I need to reset my password on my "ordinary" username! PLEASE HELP! 

[Robbie · Accepted solution]

Hi there. Please check your spam folder first - if you don't have anything try submitting another password reset just to be sure. You can always send our team a message if not, they'll help out: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

[tildisandersson]

Thanks, still not working though... any idea what might be causing it? 😕

[Peter__]

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@tildisandersson wrote:

Thanks, still not working though... any idea what might be causing it? 😕

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Hey @tildisandersson 🙂 

Did you get in touch using the link Adam posted above? 

If not, thats you best option, since those guys can normally get one of those emails out to you manually. 

Peter

[tildisandersson]

Everything is fixed! Thanks for all the help!

[Peter__]

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@tildisandersson wrote:

Everything is fixed! Thanks for all the help!

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That is what we like to hear 😄

Peter

[damacmeister]

Hi there,

Same problem here: forgot password but not receiving any mails. Checked spamfilters etc..

Also no response from support: Spotify Case # 00919074. Just replied to the ticket.

I had to make another accountname in order to post this. Can you please help me?

Sharleeen (premium user)